Alternative Property Services Hornchurch reviews

Hi Melanie, firstly sorry for the delay in responding to your 5* review. I'm really pleased to hear that we have always been able to find tenants for you in a short space of time. Kind regards Michelle Hall (Director

Hi Charli, thank you for your 5* review! I will pass on your comments to Roger, Charlotte, and Jane in our Property Maintenance team. I'm glad you have had such a positive experience. Regards Michelle Hall (Director)

Hi Sharon, thanks for your 5* review I'm glad we where able to help. Regards, Jason Hall (Director)

Hi Katherine, thanks for taking the time to give us a 5* review. It's really nice when we receive such positive feedback. Kind regards Michelle (Director)

Hi Frandes, we advise all our tenants at the start of their tenancies how to deal with mould as one of the main factors in controlling this is ventilation. Our member of staff was simply reinforcing this message to yourself.

Hi Andrea, your landlord chose to make a claim against your deposit and as APS act as Agent for the Landlord we must follow their instructions in relation to your deposit. Your landlord also took over all aspects of management of the property during your tenancy meaning you had their contact details to negotiate the deposit return/deductions. I hope the above clarifies our position.

Hi Dalila, We have tried calling this morning to discuss the above - we are shocked at the feedback received from yourself. Originally you signed up for a long term contract but due to there being an issue with meters/utility providers (which are both beyond our control as a humble letting agent) you requested to terminate your contract early. This was agreed, without the need for a new tenant to be found and at no cost. Usually when a tenant has an early release this is not granted until a new tenant is secured and the landlords reasonable costs are covered (re-marketing, new tenant set up costs (referencing, contracts, deposit registration) inventory check in and check out etc) however due to the nature of the issue and that the meters were also beyond your control we negotiated a fee with the landlords to be covered by them. We have also heard from the inventory company who tell us that, during your check out, advised you on some minor cleaning issues and that they allowed you the time to rectify these rather than marking them as chargeable and potentially being claimed from your deposit. If you could please let us know how we could have been more helpful and/or improved our service then we would welcome this information.

Thanks AJ

Hi Charli, thank you for your 5* review! I will pass on your comments to Roger, Charlotte, and Jane in our Property Maintenance team. I'm glad you have had such a positive experience. Regards Michelle Hall (Director)

Hi John, thanks for taking the time to give us a review. It's always nice to know our clients are happy with the service they are recieving. Regards Michelle Hall (Director)

Hi Matthew, thanks for your positive review.

Hi Kelly, we are glad to hear that!

Thank you Richard. It's a pleasure dealing with you as a landlord. All the best.

Hi Susan, thanks for your review it's really pleasing to hear that you would recommend our services.

Hi Honie, thanks for your kind words.

Hi Mandy, we always try to empathise with all situations but we must remain professional and follow our company procedures.

Firstly sorry for the delay in responding to your review. Thank you for taking the time to leave us a 4* review, its really appreciated. It's nice that you felt welcomed by all our team at APS! Many thanks Michelle Hall (Director)

Hi Patricia, it's really appreciated when our tenants give us such a nice review and it's reassuring to know you are always given a good friendly service! Kind regards Lisa Newbery (Manager)

Hi Francis, The office telephone number is 01708 454 121 or you can email lettings@alternativepropertyservices.co.uk. Many thanks, APS

Hi Anthony, thanks for your continued business and support its very much appreciated!

Hi Gary, thanks for your 5* review it's really appreciated! It's great when our tenants give us such positive feedback! Kind regards Lisa Newbery (Manager)

Dear Stanislava Miteva, Thank you for sharing your feedback. We value all input and take your concerns … More

Dear Stanislava Miteva & Saimir Morinaj, Thank you for sharing your feedback. We value all input and take your concerns seriously. However, we have no record of Salwa Saiyed on our database or email records and do not find spam reviews constructive or beneficial to any party. We would like to clarify that the decision to not proceed with the rental was based on a change in your initial proposal (last minute change of tenant after being accepted by the landlord), which made the landlord feel uncomfortable. We truly believe that had the original terms of your offer been maintained, the property would have been secured for you. Furthermore, we offered you a Sunday viewing to accommodate your schedule, as we wanted to assist you in every way possible. If you feel that we have not handled this matter appropriately or if you have any further concerns, please do not hesitate to contact our lettings manager, Lisa Newbery, at 01708 454121. We are always happy to resolve any issues directly. However, we would like to clarify that the decision to not proceed with the rental was based on a change in your initial proposal, which made the landlord feel uncomfortable. We truly believe that had the original terms of your offer been maintained, the property would have been secured for you. Furthermore, we offered you a Sunday viewing to accommodate your schedule, as we wanted to assist you in every way possible. If you feel that we have not handled this matter appropriately or if you have any further concerns, please do not hesitate to contact our lettings manager, Lisa Newbery, at 01708 454121. We are always happy to resolve any issues directly.

Dear Stanislava Miteva & Saimir Morinaj Thank you for sharing your feedback. We value all input and take your concerns seriously. However, we do not appreciate spam reviews. We have no record of Mir Halili on our database or through an email search. However, we would like to clarify that the decision to not proceed with the rental was based on a change in proposed occupancy i.e. last minute change in named tenant after the Landlord had agreed to proceed, which made the landlord feel uncomfortable. We truly believe that had the original terms of your offer been maintained, the property would have been secured for you. Furthermore, we offered you a Sunday viewing to accommodate your schedule, as we wanted to assist you in every way possible. If you feel that we have not handled this matter appropriately or if you have any further concerns, please do not hesitate to contact our lettings manager, Lisa Newbery, at 01708 454121. We are always happy to resolve any issues directly.