Alternative Property Services Hornchurch reviews

★★★★★ 5/5

Google

I had the pleasure of letting a property with APS for over 5 years and whenever I needed anything, an Engineer was booked in and was dealt with quickly. The property was well looked after and I was left to enjoy the property without concern.

Mike · 13 June 2022

★★★★★ 5/5

Google

The service provided by Lisa was absolutely top class, very proffesional and efficient at all times there were no tasks too big to manage whilst keeping the Tennant fully informed at all stages

Colin · 13 June 2023

★★★★★ 5/5

Google

My first Experience letting a property was made very easy and stress free by the lovely people at APS, all of the staff I spoke to were very helpful and offered me good guidance on what needed doing to the property prior to tenants moving in. once the property was online they kept me promptly up to date with who was interested and the choices I had and I could only imagine they are just as helpful to potential tenants too.

Jordan · 13 June 2023

★★★★★ 5/5

Google

APS are a highly professional, friendly and efficient team, making all aspects of the letting of my property stress free. From my very first meeting I knew I was in good hands, with everything being explained in simple to understand terms and all questions answered. APS took care of seeing to it that all the regulation checks were carried out promptly and that anything needing attention was dealt with ASAP. Potential tenants were quickly found in abundance and it took no time at all to let the property. APS are very responsive to requests and queries, and I am more than happy with their service. I thoroughly recommend them!

Loof · 13 June 2023

★★★★★ 5/5

Google

APS have mangaed my property for around 3 years. They've always undertaken any instructions promptly and ensured the rent was delivered on time each month. I'm selling the property so have recently ended the tenancy agreement, there was quite a bit of damage but Jane from APS worked really hard to get all the required work organised (clean, paint, carpet change!) - and it was all sorted in a week. They are always able to answer the phone and call back promptly when requested, they also handled everything with the tenant so I didn't need to get involved. I'd definitely recommend them. Thank you.

Alex · 13 June 2023

★★★★★ 5/5

Google

My Family and I have used APS for over 10 years as property landlords - We have found them to be a very honest and reliable letting company, also they have been competitive on fees etc. I would have no hesitation in recommending this company to others, in fact we have several friends who also use APS for their rental properties, none of whom have had poor experiences. VERY PROFESSIONAL INDEED - WELL DONE .... Ellie & Jason Hilton

Ellie · 13 June 2023

★★★★★ 5/5

Google

A special & heartfelt thanks, beyond any words that may suffice in expressing my sincere appreciation to Lisa @ APS for her exemplary, kind & exceptional approach which is rare, unique & stand alone amoungst the vast masses in any industry …

Janed · 16 April 2025

★★★★★ 5/5

Google

As a first time landlord I didn’t have a lot of knowledge of renting properties. I spoke to Lisa and she was more than helpful and gave me a lot more advice than expected. My tenants have now moved in and we’re both very happy with the service provided by APS. Would definitely recommend.

Joanne · 14 June 2019

★★★★★ 5/5

Google

I would not hesitate in recommending Lisa & the team at APS for a valuation, if you are thinking of letting a property. The advice & support I have received has been invaluable and made the whole process very straight forward.

Bally · 16 April 2025

★★★★★ 5/5

Google

I would highly recommend APS. I used them as I had a previous poor experience with another letting agent. APS demonstrated excellent communication, they were knowledgeable and the contract I needed was provided in an extremely quick manner. …

Rachael · 16 April 2025

★★★★★ 5/5

Google

I cannot recommend APS Letting Agents in Hornchurch highly enough. From the very beginning of the rental process to dealing with any issues that arose during the tenancy, their service was nothing short of exemplary. …

Scott · 16 April 2025

★★★★★ 5/5

Google

Been with APS for almost two years now and I’ve had a really positive experience. They’ve been consistently responsive whenever I’ve had an issue, and things get handled quickly and professionally. Overall, reliable service and great support, I’m happy to recommend them.

Rᴇᴊᴡᴀɴ · 26 December 2025

★★★★★ 5/5

Google

The service I received from APS was second to none, they were very attentive from the get go and kept a high level of communication all the way through. I would highly recommend them.

Aydin · 16 April 2025

★★★★★ 5/5

Google

Been a landlord with APS for a number of years, fantastic service provided by Jake and the team.

Terry · 16 October 2023

★★★★★ 1/5

Google

Dalila Daniello- response to original review. Thank you for your response As before, is argumentative with no solution at end, but just playing the blame game. I would like to start by saying that I just wrote the review of my own personal experience, and for you to come back like said already- argumentative and picking out matters that wasn’t relevant, which from my point of view shouldn’t be used in your response ( very unprofessional). I could have gone more into detail on the review but I didn’t, as this is a review not a complaint! We both know that wasn’t down just to meters but your service - the wrong contract was created hence null and void . Like already mentioned I wont go into any further details, as I don’t believe this is the right place to do so. I wish with constructive criticism your services improve, all the best.

Morena · 13 June 2022

★★★★★ 1/5

Google

They deducted money from our deposit with unfair cleaning charges. They charged us for full cleaning of kitchen even though we cleaned all the cabinets and fridge (except for 1 minor mark on worktop). They also deducted money for spot lights which they promised us that they will replace while we were living in their propoerty. Now they will say "oh it's the responsibilty of tenant to replace bulbs".. we don't know how to replace spot lights and we have replaced other bulbs in the flat whenever required. Since it was a verbal committment not written we could not prove it. They use cleaning company "fresh as daisy" which has no presence on Google, and their charges are so high £250 for cleaning of such a small flat (YES this flat is one of the smallest 2 bed you will ever see, so it's surprising the cleaning team are spending 4 hours cleaning that with no major demage). If I knew this is how much they are going to charge I would have hired cleaning lady from ilford for £10 an hour :O maybe APS knows money is not coming out from their pocket so they will charge any amount, probably by doing some market research they can find better and cheaper cleaning company. We have been back and forth with them on emails, and at the end I just wanted my deposit back so I let it go. We were really disappointed with their service, at the end I just thought it doesn't matter if we had cleaned the flat or not they would have still charged us. For new tenants, when you leave property please take pictures as proof that flat/property is clean.NegativeQuality

Winslow · 13 June 2022

★★★★★ 1/5

Google

People in this place need to learn how to deal with customers, I was due to view a property today, someone called Jake called me to tell me that they have to cancel my appointment and that I need to come on Monday instead, I told him that I will be at work on Monday and his response was that he doesn’t like my attitude and that I will be losing the property if I can’t make it on Monday. I asked to speak to a manager but Mr Jake refused and claimed he is the most senior person there. Judging by his attitude and customer service skills, I highly doubt that’s the case. Avoid this place at all costs, as you can see, there are lots of unsatisfied customers leaving negative comments.

Sayed · 13 June 2022

★★★★★ 1/5

Google

I am writing complain about the poor service I have received from your agency. I have experienced significant delays, lack of communication, and incorrect service, which has caused considerable inconvenience and frustration

Saimir · 16 April 2025

★★★★★ 5/5

Google

I have been using APS for around 10 years and couldn’t be happier. Roger and Lisa have been brilliant. I have two properties that they manage and keep me up to date with everything. I live abroad and I have full trust in APS looking after my properties. -J Donald

TBinz · 25 July 2024

★★★★★ 5/5

Google

Have used APS for years and wouldn’t go anywhere else..! Trusted, family run company that puts the client first and foremost, very knowledgeable of the whole business, it’s a no brainer..

Jeremy · 16 April 2025

★★★★★ 1/5

Google

AVOID AVOID AVOID!! Even 1 star is too generous! We rented with APS over the past year and their communication is terrible. You have to chase them repeatedly for weeks on end before you hear back and takes even longer for any action to be taken on broken fixtures and faulty windows. Never dealt with the same name from the office twice, get passed around for pillar to post explaining your situation again and again. Would NEVER rent with them again and would advise that no one else does.NegativeResponsiveness, Quality

Jade · 25 August 2021

★★★★★ 5/5

Google

I was a tenant with APS .. 8 years .. i thought there service from the start of my tenancy to when I left the property was excellent , any problems with maintenance issues was always resolved quickly as possible , I found that them being a family business was more personal to your needs would highly recommend

Fresh · 16 October 2023

★★★★★ 1/5

Google

Took all my deposit, claiming the oven needs to be cleaned again, the flat was cleaned and everything was done the way it was received before. They denied communication email which was sent as a green light to fix a leakage within the property to avoid paying for it claiming it was fraud action and they never received such request, I still have got the receipt for it!! The landlord is not aware of the above as it wasn't communicated to him by the agency, typical thing and other tenants have had the same terrible experience. You should be ashamed of the fact that I had to fix this basin because you failed to provide that help or service.!! You didn't even show up for the viewings which I was doing on your behalf for the other tenants!! Poor people they don't know you yet! Tried to call the landlord directly many times via the phone and emails with not even a single response asking about my deposit.! The agency didn't respond my emails nor my calls claiming they were busy with other tenants! You should have a responsibility and admit your mistakes and stop faking stuff to other people.! Stay away from them, you have been warned.!

Yaz · 13 June 2020

★★★★★ 5/5

Google

The friendly, knowledgeable and hard-working people at APS look after two properties for me in Essex. As an expat living abroad I am not able to manage them myself. The team at APS (an independent agency!) take the time to place the right tenant rather than it being simply a commission numbers game. No hidden fees and they always pick up the phone or call you back. No high turn over of staff either unlike some of the high street big name agencies. A nice agency to do business with and I wouldn't hesitate to recommend.

Anthony · 13 June 2020