Trusted Agent profile · Hornchurch

Alternative Property Services Hornchurch reviews

3.8

★★★★★ Good

104 reviews across 1 platform

4 North Street, Hornchurch, RM11 1QX

Alternative Property Services's office in Hornchurch, at 4 North Street, is rated 3.8 out of 5 across 104 reviews on 1 platform, including 104 Google reviews rated 3.8.

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3.8 / 5

104

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Hornchurch office, from every platform, shown as written. First names only.

5/5

Google

The team at APS lettings have been look after 3 very different properties for us for nearly 5 years now. Two in central London and one in Hornchurch. They have done the inventories, all the lettings, the annual renewals, any maintenance issues and even dealt with a claim with one bad tenant. All at a very competitive rate. We cannot fault the team and would have no hesitation in recommending them to any landlord looking for a reliable agent that actual does what they are supposed to do when they are supposed to do it..

Stephen · 13 June 2020

Agent replied · 12 June 2024

Hi Stephen, thank you very much for your kind words. Very much appreciated.

5/5

Google

I selected APS to market my 3 bed rental property after my original agent failed, for 6 months, to get suitable tenants. Lisa and APS found good tenants within the first week. They also gave good advice and ensured small snags were remedied without fuss. Thanks APS for a brilliant service.

Ian · 15 December 2023

Agent replied · 12 June 2024

Hi Ian, thank you for taking the time to give us a 5* review. It’s great to hear that you received a brilliant service from Lisa & the team - I will pass on your comments. Regards Jason Hall (Director)

1/5

Google

Very unprofessional agency. We arranged a viewing for a house and the agent didn’t show up and didn’t even call us to say he is not coming. When we tried calling him his phone was switched off. After ringing the agency directly several times we were told a stupid excuse and were asked to reschedule or wait indefinitely long for an agent to come. As we had travelled for more than an hour to get there and had arranged childcare for our baby we decided to wait. The agent finally came after 45 minutes wait and showed us the house, which we liked. As it was a Saturday afternoon, he said that he will contact the landlord lady on Monday morning and contact us by the end of the day to let us know whether she is happy to proceed with the letting, but we never heard back from the agent. Very unprofessional. Don’t waist your time with that agency.

Aromatherapy · 14 June 2019

Agent replied · 12 June 2024

Hi Aromatherapy Oils, I'm sorry that we did not meet our high service levels on this occasion.

5/5

Google

I’m not really one for reviews but I didn’t have APSs number to hand so had to do a quick google search and was surprised to see some negative reviews. APS have let my properties for years and I have always received excellent service. The staff are very friendly and knowledgable. I spend a large part of my time out of the Country so I do rely heavily on APS to manage my properties and have never had any issues. Would highly recommend.

Daniel · 14 June 2019

Agent replied · 12 June 2024

Hi Dan, thanks for sharing your positive experience using APS!

1/5

Google

With this lettings agency i had worse experence in my life like a tenant ...very unprofecional team. It start it from wrong spelling my last name on agreemant and all utilities bills ( i need to corect all utilities bills, counsil tax by my self ) and i get worse agreement in my life- becouse i cant broke my term and need to stay in appartament until end , also they charge me for final shower and oven cleaning (was not profesional) and on top of that i get unsigned my deposit check, so everywere some silly mistakes and that create big headache to me. They acting just in his ways, never look it on tenant. Just keep in minde that before calling him.

Renata · 14 June 2018

Agent replied · 12 June 2024

Hi Renata, yes we did make a typo when spelling your 2nd name and when you alerted us to this we rectified it. We are sorry for any inconvenience this caused.

1/5

Google

I had a very bad experience. They were not communicative and not serious. I would not recommend them at all.

Ledi · 18 February 2025

Agent replied · 27 December 2025

Dear Stanislava Miteva & Saimir Morinaj, Thank you for sharing your feedback. We value all input and take your concerns seriously. However, we have no record of Ledi MORINAJ on our database or email records and do not find spam reviews constructive or beneficial to any party. However, we would like to clarify that the decision to not proceed with the rental was based on a change in your initial proposal (change of named tenant after Landlord agreeing your offer), which made the landlord feel uncomfortable. We truly believe that had the original terms of your offer been maintained, the property would have been secured for you. Furthermore, we offered you a Sunday viewing to accommodate your schedule, as we wanted to assist you in every way possible. If you feel that we have not handled this matter appropriately or if you have any further concerns, please do not hesitate to contact our lettings manager, Lisa Newbery, at 01708 454121. We are always happy to resolve any issues directly.

5/5

Google

I am super happy with this agency. I would highly recommend it. Efficient, helpful and very professional. Thank you

Ana · 25 February 2025

Agent replied · 18 June 2025

Hi Ana Maria, thanks for leaving such a positive review it’s really appreciated. Regards Lisa (Manager)

1/5

Google

This bunch of cowboys will do anything to avoid having to come to your property to deal with tradesmen, meaning you are constantly having to take time off of work to do so. Absolute jobsworths on check-out. Currently trying to deduct £50 from my deposit for an “oven valet” for an oven that was cleaned before leaving the property. You could hire cleaners in the area for 4hrs based on that price - criminal.

Sherryll · 14 June 2019

Agent replied · 12 June 2024

Hi Sherryll, it is not in our management agreement with the landlord to meet tradesmen at the property when maintenance is carried out. The check out is carried out on the Landlords behalf by an independent inventory clerk and your deposit is registered with The Dispute Service who provide an free independent arbitration service for unfair deposit claims. £50 for an oven valet is standard rate for a professional oven valet as this scope of work falls outside a domestic clean.

5/5

Google

I have used APS for 18 years and have always found them very efficient and helpful. Service is very quick and reliable. The staff and management are all very approachable and friendly.

Sunil · 8 June 2024

Agent replied · 10 November 2024

Hi Sunil, 18 years where has the time gone! As a family run business we pride ourselves on our customer service and it’s great when loyal customers like yourself take the time to give us a 5* review. Kind regards Michelle Ha (Director)

5/5

Google

I've used APS for over 10 years and can highly recommend them. Level of service is and continues to be very good. They are a friendly team and easy to deal with.

Jon · 6 June 2024

Agent replied · 12 June 2024

Hi Jon, thank you for taking the time to give us a 5* review it’s really appreciated by all the team at APS. Regards Lisa Newbery (Manager)

1/5

Google

Very unprofessional and rude personal Never answers when u email or call them

Elislava · 27 February 2025

Agent replied · 27 May 2025

Dear Stanislava Miteva & Saimir Morinaj Thank you for sharing your feedback. We value all input and take your concerns seriously. However, we do not appreciate being spammed with one star reviews. We have no record of a Elisa Stoev on any database or record of email dating back to 2018. We would like to clarify that the decision to not proceed with the rental was based on a last minute change of Tenant after the landlord has already accepted your offer, which made the landlord feel uncomfortable. We truly believe that had the original terms of your offer been maintained, the property would have been secured for you. Furthermore, we offered you a Sunday viewing to accommodate your schedule, as we wanted to assist you in every way possible. If you feel that we have not handled this matter appropriately or if you have any further concerns, please do not hesitate to contact our lettings manager, Lisa Newbery, at 01708 454121. We are always happy to resolve any issues directly.

1/5

Google

Hi. A very unorganized and irresponsible office agency.Because i had on appointment to sigin the contract of renting on apartment.No one informent me that the contract was not prepared,and the person whu deales with the contracts forgot to call and cancel the meeting. This agency A P T. Does not have professionalism and it is very good,because who will want to use such weak services.

MAREK · 13 June 2020

Agent replied · 12 June 2024

Dear Marek, Unfortunately, there was an error in communication, and we have been trying to contact you however we have been unsuccessful. Please could you call the office on 01708 454 121 to discuss this further. Many thanks, APS

5/5

Google

I had problems renting a flat in East London, but APS Letting Agents (Priya Kaur) was quite helpful in making the process less painful. From Dorathy Mmuo

Agatha · 13 May 2024

Agent replied · 12 June 2024

Hi Dorathy, thank you for taking the time to give us a 5* review and it’s pleasing to hear that Priya made the process less painful. Regards Michelle Hall (Director)

5/5

Google

APS are professional and great value. They act for me on multiple residential rental properties and I am more than happy with their service. They are very responsive when you have a request or a query, Thoroughly recommend them!

David · 13 June 2023

Agent replied · 12 June 2024

Hi Dave, thanks for taking the time to leave such a positive review it's really appreciated by my team. Regards Michelle

5/5

Google

I rented from APS for close to three years. No complaints at all. Three issues reported in that time, cooker, toilet and windows. All dealt with by a single phone call with no follow up required. They even came out to let my son in when he forgot his keys. Friendly and courteous I would not hesitate to use again or recommend.

Neil · 14 June 2019

Agent replied · 12 June 2024

Hi Neil, thanks for the positive feedback it's really appreciated.

5/5

Google

An amazing service and very friendly agents. We were support all the way throughout the journey of renting a property. Communication was done electronically and was conducted immediately. 5hank you so much for helping us have a home.

Mariana · 13 June 2023

Agent replied · 12 June 2024

Hi Mariana, thank you for taking the time to give us a 5* review it’s really appreciated by all the team at APS. Regards Lisa Newbery (Manager)

5/5

Google

The best agency. I lived for three years in a property offered by this agency. During all this time, there were some problems, but the agency solved them very quickly. Serious, punctual, honest. I highly recommend this agency!

Gheorghe · 13 June 2023

Agent replied · 12 June 2024

Hi Gheorghe, thanks for your 5* review it's really appreciated by the whole team! It was a pleasure dealing with you in the 3 years that you rented through APS - we are happy you had such a positive experience! Regards Lisa Newbery (Manager)

1/5

Google

Not very good customer service, don’t call back after you enquire and had to twice none of which was replied to. Guessing clients get the same treatment, I would avoid.

Gemma · 13 June 2023

Agent replied · 12 June 2024

Hi Gemma, I'm very sorry but we have no record of you calling or registering and no email enquiries from you. Are you sure you have the right agent? Which property was you enquiring about? Thank you

5/5

Google

5* Service from APS in regards to finding me a tenant and renting/managing my property. All my dealings with Jane are a pleasure. Highly recommend.

Billy · 16 October 2023

Agent replied · 12 June 2024

Hi Billy, thanks for the 5* review it's really appreciated. I will pass on your kind words to Jane. Regards Michelle (Director)

5/5

Google

Rented through APS for 5 years. Good service, all repairs carried out quickly & got my deposit back without a fuss when I moved out. I recommend them.

Dodgy32 · 13 June 2023

Agent replied · 12 June 2024

Thank you for your 5* review. I will pass on your positive comments to Roger, Charlotte, and Jane in our Property Maintenance team. Regards Lisa Newbery (Manager)

5/5

Google

the best agency. In all 3 years that I lived, I was helped with any problem that arose. The whole team is very polite and helpful!

GHEORGHII · 13 June 2023

Agent replied · 12 June 2024

Hi Gheorghii, it's really appreciated when our tenants give us such a nice review and it's reassuring to know in the 3 years you rented through us you were always given a good service! Kind regards Lisa Newbery (Manager)

1/5

Google

I was to see a property with my 3 years old daughter. It was December cold outside, and after 30 minutes waiting outside the agent call to rebook because she didn't have the keys from the property. Very unprofessional and disrespectful.NegativeQuality, Professionalism

Mihaela · 13 June 2021

Agent replied · 12 June 2024

Hi Mihaela, sorry for the delay in responding to your review. We hope to provide all our clients with a high level of customer service. Unfortunately, it seems like we have not met our high expectations on this occasion. Kind regards Lisa Newbery (Manager)

5/5

Google

So impress from the start, Very helpful,Friendly, staff, They got viewings straight away, and have looked after everything from then on, Would recommend very highly.

Sharon · 13 June 2023

Agent replied · 12 June 2024

Hi Sharon, thank you for taking the time to leave us a 5* review, its really appreciated. I will share your positive comments with the other members of my team. Kind regards Lisa Newbery (Manager)

5/5

Google

Great family-owned letting agents. Found me the perfect property and kept me informed throughout the process, as well as being very flexible around my schedule.

Jen · 13 June 2023

Agent replied · 12 June 2024

Hi Jen, thanks for taking the time to give us a 5* review it’s really appreciated. I’m glad we were able to find you the perfect property. Regards Michelle Hall (Director)

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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