Every review we hold for the Hornchurch office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleRating only, no written review.
Ana · 25 July 2024
Agent replied · 24 August 2024
Dear Anastasija,
Thank you for your feedback. We noticed that you left a 1-star review, and we genuinely want to understand your concerns so that we can improve our services.
The only records we currently have are related to your direct dealings with a landlord in 2016 and the referencing process for another property in 2021. However, we'd appreciate it if you could provide more details about your experience and what specifically led to your dissatisfaction. This information will be invaluable in helping us make the necessary improvements.
We take all feedback seriously and are committed to ensuring a better experience for all our clients. If there’s anything we can do to address your concerns directly, please let us know.
Thank you for your time, and we look forward to hearing from you.
Lisa 01708454121
★★★★★ 5/5
GoogleRating only, no written review.
Arshad · 15 November 2023
Agent replied · 12 June 2024
Hi Arshad, thanks for the 5* review I'm pleased you are happy with the services you have recieved from us. Regards Jason Hall (Director)
★★★★★ 1/5
GoogleRating only, no written review.
Adrian · 13 June 2022
Agent replied · 12 June 2024
Hi Adrian, sorry for the delay in responding to your review. We hope to provide all our clients with a high level of customer service. Unfortunately, it seems like we have not met our high expectations on this occasion. If you would like to contact me personally I'd be happy to discuss where we might be able to do better in the future, manager@alternativepropertyservices.co.uk , Regards Lisa Newbery (Manager)
★★★★★ 3/5
GoogleRating only, no written review.
Sunny · 13 June 2022
Agent replied · 12 June 2024
Hi Sunny, sorry for the delay in responding to your 3* review. We hope to provide all our clients with a high level of customer service. Unfortunately, it seems like we have not met our high expectations on this occasion. If you would like to contact me personally I'd be happy to discuss where we might be able to do better in the future, manager@alternativepropertyservices.co.uk , Regards Lisa Newbery (Manager)
★★★★★ 5/5
GoogleRating only, no written review.
Charlie · 13 June 2021
Agent replied · 12 June 2024
Hi Charlie, firstly sorry for the delay, thank you for taking the time to leave us a 5* review, its really appreciated. Many thanks Jason Hall (Director)
★★★★★ 1/5
GoogleRating only, no written review.
Maurizio · 13 June 2020
Agent replied · 12 June 2024
Hi Maurizio, we do not seem to have record of you as a tenant or as a landlord. Apologies for not meeting your expectations. Additional information would be greatly appreciated and will enable us improve our service in the future
★★★★★ 1/5
GoogleRating only, no written review.
Kerry · 14 June 2019
Agent replied · 12 June 2024
Hi Kerry, if you'd like to contact us directly with any complaints regarding our service we would be happy to look into them?
★★★★★ 5/5
GoogleRating only, no written review.
Cristina · 14 June 2018
Agent replied · 12 June 2024
Hi Cristina, thanks for giving us a 5* review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
