Alternative Property Services reviews

★★★★★ 5/5

Google

I am really pleased with the service I’ve received from APS so far. I’m 21 years old and have been renting since I was 19, having used two different agencies before, and APS is by far the best I’ve come across. They are responsive, genuine, and available to help 24/7. Recently, I had an issue with lost keys, and a member of the APS team came out to me on a Saturday evening around 6, 7 pm to replace them so I could access the property. Everything was resolved quickly, and I know not many agencies would have gone to that length. I always recommend APS to anyone looking to rent and would be happy to share my experience with others. Renting with APS has been a fantastic experience, and you will not be disappointed with their service. I’m delighted to have them as my agent and know I can always rely on them.

Joe · 27 November 2025

★★★★★ 1/5

Google

📷 *A FEW PICS INCLUDED*📷 The key thing that has never left my mind is when APS told me that “the house needs A LOT of work,” so when my sister and I visited it, we were like, “Oh yes, indeed it does, A LOT!!” However, I really thought that it would be a cosmetic situation. I was so, so, SO wrong to fall for a Letting Agent’s word again after renting for 14 years 😑 So, I signed my new AST and received keys on the 8th August 2025. OMG 😱 my son and I were absolutely horrified by the condition they left the house in! I cried, knowing that £4K had just been spent, and I couldn't do anything about it. I signed a binding contract. My son’s face when he saw the house that day we received the keys, will NEVER leave my head 💔 1. We could not move in for 6 weeks!!!!! Because the toilet kept lifting as it was not affixed to the floor, it was deemed uninhabitable. 2. I had asked whether the shed would be removed before I signed the AST, and referred to the hazardous monstrousity and how they left a smashed window on it without boarding it up (bearing in mind that I have a child and visitors such as my nephew, nieces, and friends with children). Yet, I have been ignored numerous times. The first time I mentioned the shed, especially when I mentioned the window or the condition of the shed. The garden was, and still is, an absolute mess! I now have to buy EVERYTHING and hire waste removal, just for it to look halfway decent! Another problem was that the 1930s doors did not close properly or swung straight back open. When I was viewing the property with my sister, we tried all the doors and noticed the defects. I asked Jake from APS and was told “they will be sorted,” but they were not “sorted” until the 1st October 2025. OTHER problems ⚠️ The washing machine has been leaking for two weeks, creating a stained pattern on their new lino flooring. The leak on the ceiling is also atrocious, so I do not know whether the leak is coming from the ceiling or the washing machine hose pipe, I'm not the plumber here. Meanwhile, Charlotte from APS told me via email that I should “speed the process up” by contacting the plumber, so I contacted the plumber immediately after I sent the email to APS. Then, she told me off as if I were a five-year-old, completely contradicting herself! Yet, I STILL haven't had the plumber visit to fix my washing machine and the leaks!.. Coincidental???? This WHOLE experience has been an absolute disgrace and has entirely got my back up!!! Especially speaking with the lady in the office today. Apart from Michelle, I find all those I've talked with to be exceptionally rude and unwelcoming, obviously the opposite of what I witnessed at their office. This lady was awful! So patronising and disparaging towards me. I told her I had problem after problem, and she blatantly did not pay attention and kept telling me to do what, which is obviously what I had already done!! I thought no one in their right mind would take this house in the same state and be grateful to have a home/house, like my son and I. 90% of this house, as stated in the check-in inventory, is in poor condition. For example: - Needed professional cleaning - The suffix is disgusting, rotten and tatty. (Higher utility bills) - There is mould all over the windows and doors that I have had to clean and am still cleaning now! - There are holes everywhere, but I accepted that it's an old house. Why should I?? After paying approximately £8000 in 4 days (including deposit). - Aesthetically displeasing - Most importantly, it was certainly NOT ready to move in a chronically disabled lone parent who cannot cope with all of this stress. It is making me ill and upset that I have just been dumped into a property all for money and to keep the business afloat! If it wasn't for me having spinal neurosurgery, I really wish we had never moved.

Danielle · 28 October 2025

★★★★★ 5/5

Google

First class experience. Communication superb throughout and updated constantly. Not pressured at any stage and really helpful advice from start to finish. Transparency from the beginning and everything explained clearly. Really feel they know their business. A special mention to Connor and Lisa in the handling of everything. They were excellent and continue to be so. I could not be happier that I chose APS over other top name agents I considered initially. Thank you again.

Stephen · 3 November 2024

★★★★★ 5/5

Google

Have used APS for many years now who have always gone over and above in their strive for perfection, Staff are so very helpful and friendly and always offering advice and guidance along the way where nothing is ever a problem thus alleviating any problems and worries for landlords. Highly recommended and a big thanks to all the staff especially Lisa, Priya and Jake, always willing and ready to assist at a moments notice.

Pramod · 17 August 2024

★★★★★ 5/5

Google

To Whom It May Concern It is with immense pleasure that we submit this letter of appreciation, recommendation, and recognition for Jake Dimenno (MARLA), Senior Lettings Negotiator at Alternative Property Services (APS), Hornchurch. Whilst offering his tremendous knowledge in the field of Real Estate Property Management to us, Jake was seen to go far beyond the call of duty to help us resolve issues pertaining to acquiring rented property. He has a way of showing and explaining things that are easy for anyone to understand. He returned all our phone calls and emails promptly almost on the same day. We had never felt neglected or unimportant. We found Jake to be enthusiastic, caring, thoroughly competent, knowledgeable, and very approachable. While dealing with him, it is always the Client/Customer Service at its best. His example is a wonderful lesson to everyone at APS. He has fostered the qualities of being truthful, genuine, and respectful in his words and actions; and had demonstrated honesty and transparency throughout the process. Jake has high integrity and is very conscientious and tenacious, always keeping the client's best interests in mind. He is definitely exceptional and, in our view, indispensable. He is hands down the best in the business in our opinion and if we ever need APS again, it would be also because of him, APS will be definitely our first choice. This unique quality of his has earned him the utmost respect unequivocally of ours. We can categorically state that Jake’s presence and the level of excellence that he has portrayed throughout, both as a person and as an exemplary Client/Customer Service Property Negotiator, is befittingly recognized by us, as your customer. We are unquestionably certain; that Jake is a great asset at APS Property Management. Regards Roshan Rahemtulla & Shehnaz Rahemtulla

Roshan · 14 January 2024

★★★★★ 1/5

Google

Terrible treatment. It’s over a month I keep seeing one of their properties advertised, in which I am interested, but every time I call, a lady with the same voice giving different names, keep saying to leave a message and that I’ll be called back. It has been over 4 weeks now I have never received a call back neither an email, and I called several times. I’ve tried to speak with a manager and they’re refuse to pass it to me. They don’t want to show the properties. I see advertisements from them for many flats all similar but every time I ask what they have available they say nothing. They don’t want to work, and neither they care to show the properties. I don’t know why the person in charge for Lettings is still working there considering she doesn’t even want to arrange viewings.

Se · 16 October 2023

★★★★★ 5/5

Google

APS was recommended to me by a friend, in particular Lisa and cannot thank them enough for all their help and services. Lisa's in-depth knowledge of the market really helped me and my wife understand our position in letting our property. She was very professional and considerate to our circumstances which is why we decided that we were going to use APS 100%. Communication was very clear from the beginning from both Lisa and Connor and as a result am more than happy for APS to manage our property for the long-term. I highly recommend APS to everyone - you won't be disappointed!

Gurmeet · 16 October 2023

★★★★★ 5/5

Google

I had the pleasure of using APS to rent out my first property. Initially I felt slightly overwhelmed with the prospect of this, however everyone at APS was amazing at assisting me every step of the way. Special mention to Connor Knight, …

Lee · 16 April 2025

★★★★★ 5/5

Google

Can't rate highly enough. I recently rented a property through aps, I have to admit I put them all through hell (sorry) it was a longer process than usual all down to me. Sophie was brilliant how she didn't lose her rag with me I will never know. The whole team are brilliant everyone there is great I don't know all your names Sorry!!! Thankyou all so much!

Danny · 26 June 2025

★★★★★ 5/5

Google

Myself and family have had the delight in dealing with APS for many years. I would highly recommend Lisa and the team for anyone interested. They go above and beyond continuously. Great people, great company. 10/10

Anish · 16 April 2025

★★★★★ 5/5

Google

Hi Lisa, and the team. . Just like to say a big thank you . My last tenant moved at 31st of January. You guys got my new tenant moved in by the 4th of February. That is brilliant service as far as I’m concerned. So for me this is not the first time I’ve used APS and I would definitely use them again . one happy landlord .

Ras · 13 June 2023

★★★★★ 5/5

Google

I would like to just say how happy I am with the service I have received from all of the staff at APS especially Connor who has recently let one of my properties and has kept me very informed and been very efficient throughout the whole process. I would like to thank aps and all their staff for their amazing service and i would highly recommend them x

Hiltons · 13 June 2023

★★★★★ 5/5

Google

After viewing a property managed by APS, Connor and team managed to get everything sorted for us to move in two weeks later. We've had nothing but a great customer experience so far, as Connor has been helpful, reliable and responsive throughout.

Daniel · 6 November 2024

★★★★★ 1/5

Google

Do not let your property through this company, My neighbour has let his property with these cowboys. The issue is the garden has been split into 2 halves for some silly reason! The back end of the property via the back alley has been fly tipped, the landlord has dumped his own rubbish, other have left there rubbish. Now it has became a home to Foxes, rats and the pond which APS never knew about, has flooded and now infested with frogs.! There has been no responsibility taken from APS. I've had several emails and talks with their Manager and she seems to think it is not their responsibility. The owner Roger has never resonded to me. I know the tenants have voiced their concerns to them directly and they have been told its not an APS problem!!! The tenant was also told the infestation is normal and to get used it! I CAN PROVIDE PHOTOS AS EVIDENCE. VERY UNPROFFESIONAL COMPANY STAY AWAY FROM APS

Bhu · 14 June 2019

★★★★★ 5/5

Google

I've had an excellent experience with APS. Viewing the property was organised very quickly (within a few days) and the moving in process was incredibly straight forward and ran like clockwork. Check in and inventory fees were reasonable. Jake has been particularly good at clearing up any queries we had before moving in and since, Jane has been excellent in replying to our occasional email in very prompt and in a professional manner. After moving in, there was a slight issue with the property (faulty air admittance valve) however this was resolved very quickly by the agency with minimal fuss. Would highly recommend APS's services.

Peter · 14 June 2019

★★★★★ 5/5

Google

I would like to say that the entire team in APS were very professional,knowledgeable,helpful and polite from start to finish in successfully finding me the right tenant to let my property in good time.I have recommended APS to a friend of mine who is looking to let a property and gave her Lisa’s name and number as a point of contact.

Antony · 18 May 2025

★★★★★ 5/5

Google

Thank Lisa & the team at APS for helping us to rent our property

Sarah · 16 April 2025

★★★★★ 5/5

Google

APS has provided a really good service, Lisa has been really professional and have put up the details to varies websites the same afternoon after I have supplied her the details for a rental property. Cheers to APS and Lisa for finding me some good tenants, really appreciate that.

Adam · 13 June 2023

★★★★★ 5/5

Google

As a landlord I’ve been using APS to let my properties for 11 years and highly recommended them. All the team are helpful and knowledgeable and provide great service whether it’s dealing with a maintenance issue, marketing the property and finding new tenants or renewing a tenancy. Special mention for Roger & Charlotte who handle the maintenance issues as they are both extremely competent. I recently had an issue at one of my properties which was outside of my control, being able to speak with Lisa (yes we're both called Lisa!) to get her expertise, understand my legal obligations and have her draft an email to my tenant was very reassuring. APS was really helpful in protecting and supporting me as a Landlord. Lisa’s knowledge is the result of many years of experience and staying current on changes in legislation. I doubt you would find employees at the big well known letting agents you can speak with who have the same level of knowledge and understanding of the law as Lisa has. You really see the value of a letting agent and how good they are when problems arise and APS are excellent in every respect.

Lisa · 7 June 2024

★★★★★ 1/5

Google

I have never encountered such a racist estate agent. Avoid this place if you are from an ethnic background. I viewed a property on Saturday and gave an offer on the same day of the asking price. Despite having an income that covers well above the reference criteria, a perfect credit score, well paid, stable job in the NHS, and never missed a payment on anything in the past 12 years. They still did not accept us for the property. Their communication is so bad that I had to call them daily from Monday to ask for an update, but they make different excuses every day, saying they have somebody else who is going through a reference process that the landlord personally knows. Yet the property is still available on their website and rightmove. They even told me that there are still viewings going ahead, which clearly shows they do not want to rent it out to us based on my race. They make up so many lies and clearly do not want someone that is from an ethnic background even if they are british. Best of luck for anyone trying to get a property from this agency. All the 5 star reviews given on this company are completely false. Stay away!

Shawn · 13 April 2024

★★★★★ 5/5

Google

We found Lisa and her team to be very professional and we were kept informed of the progress. They made everything easier for us too. We would definitely use APS again and have no problem in recommending Lisa and her team.

Suzy · 13 June 2023

★★★★★ 5/5

Google

I’ve been working with APS agency since 2009. They had rented my house since then. All stuff specially the boss (jason) had very kindly been taking care of my property in every aspect you can imagine. Very nice and honest people. I’ll recommend them to any of friends, as I was supper happy with their work during all these years. I wish you guys in APS the best of luck and success for the future to come. Many many thanks for your great help. Dr Saeid Sohrabizadeh. 🙏

Saeid · 14 January 2024

★★★★★ 5/5

Google

Have rented from APS for nearly a decade now. Before I was with a well known estate agents and the lack of care and communication let me to leave and thanks to them I found APS. The team at APS are always so helpful and respond to you quickly if you should have any issues. The team at APS are so friendly and listen to what you want/ needs are from a property. They made our move so easy and stress free. Best letting agents around !!

Gemma · 15 December 2023

★★★★★ 5/5

Google

The team at APS have been my management in my current tenancy for over a year now. They have always been so understanding, helpful and honest. I have been renting for 14 years and this is the most stress free and enjoyable experience as a tenant I have had. It is so easy to get in touch with them and I feel confident that I can speak to any of the team and they would effectively communicate amongst themselves to ensure my issue is dealt with. Professional team who appear to take pride in the service they provide, very polite and efficient. To date, I have no concerns and would possibly look for my next home under their management. Thank you for all the support.

Kinza · 15 November 2023