Richard Kendall Horbury reviews

★★★★★ 4/5

Google

Initial experience of viewings etc with Richard Kendall were OK. However I was shown a property that was filled with rising damp which I hadn't been warned about before the viewing. Once I had found a property and was going through contracts I dealt with Amy who was extremely professional, punctual and friendly so the experience improved at that stage. Amy did a great job and was a pleasure to deal with.

Banjo · 18 June 2023

★★★★★ 1/5

Google

absolutely poor communication not even telling me nothing don't even want to tell me anything I've basically given all my information don't want help me basically very bad communication haven't told me nothing one of us don't ever mentioned about your disability because they won't take you on

Chris · 26 March 2026

★★★★★ 5/5

Trustpilot

Excellent service

We recently bought and sold a home through Richard Kendall. We were looked after through the process by both Liz and Catherine who have been amazing. The service has been brilliant with no stress. They have dealt with both our sale and purchase in a highly professional manner. The team are approachable and friendly. We would not hesitate to go through Richard Kendall again. For now we cannot thank them enough especially Liz for helping us secure our forever home.

Nazia · 8 September 2022

★★★★★ 5/5

Google

Just moved into a rented property and Alice at Horbury was amazing very understandable always there if we needed to ask any questions would definitely recommend richard kendall 5*

Jodie · 24 June 2025

★★★★★ 5/5

Trustpilot

Posh Bird "Karen Marijewko" The Best!!

Used Richard Kendall again for selling my property and although it didn't go smoothly this was down to my and the buyers solicitors who dragged on the sale of an empty property for 5 months.But Karen Marijewko was fantastic as always by using her professionalism when my chips were down to reassure me that everything will be OK.Wouldn't hesitate to use Richard Kendall again and especially Karen.

Colin · 15 October 2023

★★★★★ 5/5

Trustpilot

The team at Richard Kendall are always there to help!

The team at Richard Kendall are always helpful, responsive and informative. They help to make my life as a landlord hassle and stress free.

Ben · 8 September 2026

★★★★★ 5/5

Trustpilot

Fantastic Service

We have bought and sold many houses over the years and I must say Karen and her team at Richard Kendall's have been the best estate agent I have dealt with. We were kept up to date throughout the process from start to finish. Richard Kendall's will be out first call on any future sales.

Andy · 11 June 2024

★★★★★ 5/5

Trustpilot

I would like to thank Karen Marijewko

I would like to thank Karen Marijewko. During the sale of my house Karen kept me informed and updated throughout the process. She is very approachable and a good communicator. All of the staff I interacted with at Richard Kendall, Wakefield office were extremely professional and helpful. Thank you all.

Susan · 3 September 2024

★★★★★ 5/5

Trustpilot

Karen has been fantastic ( again)

Karen has been fantastic ( again) : throughout the whole transaction she is always reachable and responds very swiftly ; she automatically updates us regularly anyway ; if there is a hitch she is on it ! The whole team are good though they all seem to have that ( now sadly) rare quality of actually caring ! Thank you again !

David · 22 January 2024

★★★★★ 2/5

Trustpilot

We would have appreciated more help and support.

The team was professional and kept us up to date with anything that needed doing. Yet, at times we felt pushed to do things otherwise it meant that we would lose the house. This was something we would hear each time someone would call us and not receive the answer they were expecting. When buying the house we were first time buyers and had not a lot of experience with all that needed doing. We felt that we didn’t get as much support from the team. We would of appreciated some more guidance on what was coming next instead of calling us and rushing us to make a decision. A file with all the things a first time buyer needs to have ready and a step by step guid would have helped a bit more. At times it felt as if the team had the seller’s back and only cared that he got what he was paying for and that we didn’t matter as long as we went through with the buy. There were times we called to speak to the person handling our case and they would never call us back. It just made us stressed and anxious the whole time until picking up the keys to our house.

Christina · 23 July 2022

★★★★★ 5/5

Google

I used Richard Kendall Estate Agents Horbury Office to arrange a new tenant for my property and the service I received was excellent. This is the second time they have found me a tenant and it takes away all the pressure of doing it yourself plus you know it is all being done to the correct standard. Thank you very much for all your help with a special mention to Amy Esberger who dealt with it seamlessly and was always at hand to answer all my questions and Matt who initiated it in the beginning. My old tenant moved out and a new tenant in within the space of a week so it was perfect for me. Would highly recommend them and I will certainly be using them again when the time arises.

Helen · 18 June 2022

★★★★★ 5/5

Trustpilot

5* estate agent

Would highly recommend Richard Kendall Wakefield! The speed and up to date communication was great. A special mention to Elizabeth Cooke who kept us informed with where we were in the process and was easy to talk to, nothing was too much for her. Thank you so much!

Alexandra · 17 September 2024

★★★★★ 5/5

Trustpilot

Karen Marijewko

Karen Marijewko represented my vendor in my recent house purchase but I felt totally able to to discuss any issues I had regarding the sale of my property. She was always ready to speak to me about the many difficulties I had with my buyers. Karen gave me nothing but care, kindness and support. A real professional! I cannot recommend Karen enough.

Catherine · 22 December 2023

★★★★★ 5/5

Trustpilot

Kendall’s get the job done!

Kendall’s are renowned in Ossett, we were buying a new build so had the opportunity to multi list with agents, of the 3 we used Kendall’s were realistic, knew the market and area and worked really hard to promote our home. The other two sold us the dream and promised the earth but delivered nothing! Mandy at Ossett is an absolute pleasure to deal with, a real attribute - nothings too much trouble, no question too silly, no worry too big she helps you every step of the way and checks in with you all the way through your sale/purchase, I cannot thank her enough I’m just sad I won’t get to speak to her now we’ve completed! I hope we don’t move ever now but I will always recommend Richard Kendall’s. Thank You

Customer · 16 May 2022

★★★★★ 5/5

Trustpilot

Fantastic service from start to finish! …

We recently sold our family property and Suzy was amazing from start to finish! She really helped eliminate the stress of selling by keeping us updated throughout the whole process. Suzy was professional and personable. I would highly recommend Richard Kendall’s to anyone buying / selling and especially Suzy. Thank you so much.

Beth · 6 June 2024

★★★★★ 5/5

Trustpilot

We bought our first house through…

We bought our first house through Richard Kendall in March this year. We would like to extend a big big thank you to Karen Preece, who managed the entire selling-buying process and kept us up to date promptly at each step. Even though the pandemic has taken away the face-to-face interaction, Karen made us feel at ease with her professional and friendly approach in what is called “the biggest purchase in one’s life”.Thank you Karen and Richard Kendall team, Best of wishes, Sorin &Anamaria

Ospite · 22 April 2022

★★★★★ 5/5

Trustpilot

Sarah Longden has been absolutely…

Sarah Longden has been absolutely amazing during our house move. She has kept in touch with us and when we have needed extra help and support especially when we were trying to exchange contracts on our house move she kept us informed every step of the way. Oh and Sarah was acting on behalf of our seller not us !!! More than just an estate agent. Thank you Richard Kendall for such great service. Ashley and Nadine Hotn

Nadine · 23 July 2022

★★★★★ 5/5

Trustpilot

House Move

Excellent service and communication throughout, Karen Marijewko was outstanding and always available to answer queries

Glenn · 14 October 2025

★★★★★ 5/5

Trustpilot

Richard Kendal are very helpful in…

Richard Kendal are very helpful in every way. We have used them for the last 4 house sales and cannot fault them in any way.

Mrs · 14 August 2026

★★★★★ 5/5

Trustpilot

I bought a property through Richard…Karen was great

I bought a property through Richard Kendals and Karen Marijewko was the sales negotiator. Karen was always professional, polite, helpful and very responsive to any queries I had; promptly dealing with any via returning my call or via email.Karen was a pleasure to work with and I felt lucky to have her dealing with things!.Highly recommend this company.

Alex · 11 February 2024

★★★★★ 2/5

Trustpilot

Disappointing service for tenants

I have rented a property through Richard Kendall for nearly two years in which the majority of the service received has been unacceptable. The way in which I have been spoken to via telephone with the majority of staff (not all) , or emailed has been shocking. I moved into the property during the start of the pandemic in which initially Richard Kendall would respond to concerns or issues that had arisen. This included the discovering the boiler leaked, the oven not working and the hob been broken when I moved in. However, this changed throughout the tenancy and instead I was subject to a complete disregard as a tenant. A few examples include:- the cellar leaked considerably during a time when there was a lot of rainfall so I informed Richard Kendall of this. At the start of my tenancy there was a lot of rubbish, and smashed glass down there which they said they would remove when the tips opened again. I was informed as a conclusion by Richard Kendall that cellars do leak (which they certainly shouldn’t), and that I should have continued to remind them to get rid of the rubbish in the cellar (I had already phoned previously regarding this). I spoke to the manager regarding this incident as I was spoken to very rudely by the staff member.- Damp also started to become apparent only in the main bedroom which indicated a leak on the outside. I was informed by a staff member as it was the weekend the landlord wouldn’t be likely to get anybody to visit until next week as it is ‘double pay’ for landlords. The landlord later phoned me off his own accord stating Richard Kendall had told him I was annoyed at him (which I had never said) but we have always had a good rapport and informed me he had not stipulated this to Richard Kendall. I also received an email blaming the damp on BREATHING in the property!- I phoned Richard Kendall on one occasion and they began by stating I was the one who had come into the office abruptly regarding the boiler. I told them this was not me to which they replied the worker has put it on the wrong notes and it’s for next door tenants instead! Not only is this unprofessional in my opinion, but also a breach of the Data Protection Act as I should not be made aware of my neighbours tenancy issues.- When moving out, we had to gather confirmation from Richard Kendall via a website to state I was a tenant. My new letting agent explained they were just awaiting on this as all other checks had been completed then we could sign. I phoned Richard Kendall regarding this to check if they have the email as needing this to sign. The staff member response ‘we don’t just drop everything you know’ and further stated the specific website take ages to respond to them but when they need something it has to be done right away. Again, customer service being unprofessional.I have given Richard Kendall 2 stars as when I was informed the property was going to be sold, I had correspondence with Mandy who was genuinely nice towards myself. Despite the horrendous treatment from the majority of Richard Kendall staff, I continued to help as much as I could such as undertaking viewings so staff members didn’t have to take time out to do so. I even said to Richard Kendall to book them in for my first day of annual leave at any time which allowed 6 different viewings to take place.To end with, whilst Richard Kendall have since apologised for this - which I should add was only when I raised the incident to the manager of the firm . When moving out of the property, I heard voices in my living room. Richard Kendal had given one of their admin employees the keys to my rented property to look around with her son! I was on my own, and in shock that someone had entered my house. Whilst the two strangers apologised and I allowed them to look around (more so as I didn’t know how to react), it points out again the downfalls of Richard Kendall. This was a breach of my tenancy rights further and the excuse stipulated by the partner of the firm was that the notes had not been read which outlined the property was still in tenancy with myself. This further breached my content insurance, and would have been void if something would have been taken. Mandy did apologise for this error, and whilst I appreciate this as Mandy has been welcoming in discussions, the combination of this incident with the rest was too much. A company that should be vastly ashamed of their treatment towards tenants.

Rebecca · 16 February 2022

★★★★★ 5/5

Trustpilot

First Class Service

Richard Kendall's Estate Agents were first class.

Gordon · 18 December 2025

★★★★★ 5/5

Google

I have juts recently rented house via Richard Kendall and I was dealing with Amy through all the process. She is extremely keen to help and very professional, always goes an extra mile in the best interest of tenant, very approachable. She is a lovely and a very nice person too, it was pleasure to deal with. I would highly recommend Amy and the whole agency. Thank you for all your help. We loving our new house.PositiveProfessionalism

Anna · 18 June 2022

★★★★★ 1/5

Trustpilot

Shambolic at best

Booked a viewing for Sunday 16th Jan at 3pm for an appartment in Normanton. Got a call to ask if we could delay it to 3-15, no problem. We arrived on time & met who we thought was the estate agent. There was someone else there to view the property at 3-15 so the rep from Richard Kendall thought it a good idea to combine both into one viewing. Once we pointed out that we were not prepared to do this we eventually managed to sort things out. Then he couldn't find the appartment until we pointed it out to him that it was infact a ground floor appartment. Once inside i asked a question re the property, he couldn't answer as he was only the designated key holder & not an estate agent, not his fault. Any questions would have to be answered the following day by the office where i made the appointment. It also appears they only give you a 15 minute window to view the property. When the lady from the estate agents rang me the following day for feedback she was very nice & apologised but i'm afraid the damage was already done.

Jonathon · 18 January 2022