Every review we hold for the Horbury office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotStress and strain eliminated
I needed to deal with the Sale of my elderly Aunts property following her move into a Care Home.I cannot thank Karen Marijewko enough for the way she handled what turned out to be a time consuming and at times frustrating journey. Karen kept to her word and her regular updates kept me fully up to date from all parties involved. (duly passed on to my Aunt) she says she couldn't have done this without me .... But please be aware I definitely couldn't have done this without Karen, she truly is a credit to her profession.
Mrs · 10 January 2024
Agent replied · 16 June 2024
Thank you for leaving such a lovely review for Karen. It really is appreciated.
★★★★★ 5/5
TrustpilotHouse sale - Karen Marijewko
Karen Marijewko helped us sell a house and was extremely helpful throughout. A few teething issues were responded to quickly, with the outcome communicated to us. Regardless of whether there was something new, Karen would 'check-in' regularly throughout the sale, so we always knew what was going on. Once an offer had been accepted, Karen's excellent communication helped us to navigate our way through to a successful completion. Thank you!
Stephen · 8 February 2026
Agent replied · 23 February 2026
Thank you so much for your lovely review. We are delighted to hear that Karen supported you so well throughout your sale and kept you fully informed at every stage. Regular check-ins and clear communication can make such a difference, so it is great to know this helped guide you through to completion. We will be sure to pass your kind words on to Karen. Thank you again for choosing Richard Kendall and we wish you all the very best in your new chapter.
★★★★★ 5/5
GoogleWe have recently moved into a rental property where Richard Kendal is the agent. The viewing, application and moving process had all been smooth and any queries we have had during and since moving in have been quickly addressed.
Aran · 23 August 2025
Agent replied · 22 September 2025
Thank you, we are delighted to hear that your viewing, application and move-in process went smoothly and that any queries have been handled quickly. It’s great to know you have had such a positive experience with us as your letting agent.
★★★★★ 5/5
TrustpilotCannot recommend Richard Kendal enough…
Cannot recommend Richard Kendal enough and wouldn’t hesitate to use them again in the future. From the honest and informative initial marketing appraisal carried out by Daniel Grimshaw, to the professional photography including drone video it assisted in us accepting an offer within 5 days of the property being on the market.Special thanks to Karen Marijewko for her assistance and help with the process. Pleasure to deal with and kept in contact weekly to keep me updated at every stage of the process, thank you Karen!
Jon · 15 December 2023
Agent replied · 16 June 2024
Thank you for taking the time to leave a wonderful review for Danny and Karen.
★★★★★ 5/5
GoogleI have recently just rented one of our properties with richard kendal estate agents, i have been dealing with Jessica Judd. Jess has been extremely helpful with every step- from going through the possible tenants to answering any questions i had and getting back to me really efficiently. She has made the the process nice and easy and stress free
Vicky · 27 November 2024
Agent replied · 11 December 2024
Thank you for your fantastic review for Jess. It has been a pleasure assisting you as a landlord.
★★★★★ 5/5
TrustpilotExcellent Customer Service, Brilliant Price!
From start to finish, Richard Kendall Ossett have gone above and beyond with their timely manner throughout my house sale.There were constant updates every 2 weeks on the progress of the sale, and if anything needed sorting they would be on the case immediately.I cannot recommend Richard Kendall enough for your house sale/purchase. With competitive prices and outstanding customer service, it's a no brainer to choose Richard Kendall.I would also like to say a massive thank you to the Ossett team, brilliant work in getting the job done!
Michael · 10 November 2023
Agent replied · 16 June 2024
Thank you so much for taking the time to leave a review for the Ossett team
★★★★★ 3/5
TrustpilotLovely people
Lovely people, warm and friendly.The whole prices to took nearly 18 months to close the sale due to bad timing of the sale. In hindsight I felt that the agents could have been more proactive. Once the sale was agreed this took 24 weeks to complete, again a very long time.However I cannot fault their enthusiasm and politeness. Thank you Katherine and Shireen!
Louise · 29 September 2024
Agent replied · 23 August 2024
Thank you for leaving a review.
★★★★★ 5/5
GoogleAlice has been so helpful and friendly with my rental application - no question is ever too much!
Karen · 16 February 2026
Agent replied · 16 April 2026
Thank you so much for your lovely review. We are really pleased to hear that Alice has been so helpful and friendly throughout your rental application. Making sure every question is answered and nothing feels too much is exactly the support we aim to provide. We will be sure to pass your kind words on to Alice and wish you all the best in your new home.
★★★★★ 5/5
TrustpilotCould we pass on our sincere thanks to…
Could we pass on our sincere thanks to both Mandy and Shireen .
Throughout the process they were positive , informative , diligent and extremely approachable .
They are a credit to Kendall’s
Thank you both once again
DIANE · 8 September 2026
Agent replied · 22 September 2026
Thank you so much for such kind words. We are delighted Mandy and Shireen's positive, diligent approach made the whole process feel approachable throughout, they really are a credit to the team. We will be sure to pass your thanks on to them both.
★★★★★ 5/5
Trustpilotexcellent service
Worked with Donna and Susanne from Ossett branch from May to October and they were excellent. I was quite nervous as a first time buyer but they were great at answering all my questions. They kept me well informed of any progress and took it upon themselves to mediate between the solicitors, when they were not responding to queries. They always followed through on everything, even if it was just to say 'hi we haven't had a response to this yet, so we will try again tomorrow'. Cant fault them at all, thank you both so much
Jodie · 23 October 2023
Agent replied · 16 June 2024
Thank you for leaving a review and we wish you all the best in your first home.
★★★★★ 5/5
TrustpilotHouse sale.
I cannot speak too highly of the service provided by Trish Wraith who guided me through the process of selling my property, providing me with details of all enquires, viewings and offers in a very pleasant and proficient way.Trish was always on hand to answer my queries easing my concerns about any issues that came to the fore. She liaised between myself and the buyer before reaching a satisfactory conclusion to the sale.I highly recommend Richard Kendall Estate Agent and thank Trish for everything the she did to assist me in the sale.
Alan · 18 October 2023
Agent replied · 16 June 2024
Thank you, we really appreciate that you have taken the time to leave a review for Trish and the service you received from our Ossett office.
★★★★★ 5/5
TrustpilotFirst time buyer purchase
After completion of my first house on Friday, I just wanted to share my appreciation and say that I was really pleased with the service delivered by Karen Marijewko. Everything was done in great time and communicated everything back to me brilliantly throughout.I had the pleasure to be dealt by with such a knowledgeable professional, supporting me as a first time buyer and always contacted me keeping me updated.
Kiran · 5 June 2024
Agent replied · 16 June 2024
Thank you for taking the time to leave a review for Karen and the service you received.
★★★★★ 5/5
Trustpilot1st Time Landlord
I let my property out through Richard Kendall with Kelly as my main point of contact. This was the first property I had let out so needed everything explaining from scratch which Kelly was happy to do. Kelly was thorough and friendly throughout the entirety of the process. External factors meant that there was quite a bit of pressure on ensuring the property was let quickly whilst still ensuring high quality tenants, which was no issue for Kelly.Overall extremely pleased with the excellent service provided and would 110% not hesitate in coming to Richard Kendall in future.
Lewis · 17 October 2023
Agent replied · 16 June 2024
Thank you so much for leaving a review for Kelly
★★★★★ 5/5
TrustpilotPurchased a property via Richard…
Purchased a property via Richard Kendals and Miranda (Ossett branch) was excellent from start to finish.
She was chasing solicitors both sides and also keeping me informed of what was happening throughout.
Great service
Lee · 30 September 2026
Agent replied · 10 October 2026
Thank you for such a great review. We are pleased Miranda was excellent from start to finish, chasing solicitors on both sides and keeping you informed throughout. We will be sure to pass your thanks on to her at Ossett. Thank you for choosing Richard Kendall.
★★★★★ 5/5
GoogleAs electrical contractors, CRE Electricians have had the pleasure of working alongside Richard Kendall in Wakefield for some time now, and we consistently experience a smooth and efficient partnership.
What stands out is their exceptional organisation and communication skills. Getting access to properties is always seamless, keys are sorted promptly and the team always work for one another if someones out of the office.
A special mention to Alannah, Jessica and Elisa who work especially hard to ensure a smooth experience for all involved in our electrical works.
We look forward to continuing our working relationship!
Thanks again guys, keep up the good work!
Team @ CRE Electricians
Chris · 12 April 2025
★★★★★ 5/5
TrustpilotJoanne and Liz handled the sale of my…
Joanne and Liz handled the sale of my late father's bungalow. My wife and I had not been involved in the sale of a property for many years and the guidance and personal service provided by Joanne and Liz was first class and their expert advice at every stage of the process helped to secure a sale. They kept us well informed of progress on a regular basis and were readily available to us by phone to answer any queries we had.They kept in close contact with our buyers throughout. We would definitely recommend Kendalls and will be using them again.
John · 2 September 2023
Agent replied · 16 June 2024
Thank you for leaving a review for Joanne and Liz
★★★★★ 5/5
TrustpilotExcellent Service
We have just completed on my late mother's house and must say the whole process was handled with professionalism and compassion. David the valuer gave excellent advice and Karen Marijewko was extremely helpful in conducting the sale of the house and took care of all aspects of the sale in a professional, courtious and friendly manner the whole process was concluded in 8 weeks, excellent. Have used Richard Kendall's in the past and would certainly use them in the future.
Maxine · 1 September 2023
Agent replied · 16 June 2024
Thank you for leaving such a fantastic review
★★★★★ 5/5
GoogleRecently rented a property through Richard Kendall and dealt with Carol & Kelly. Their service was outstanding, always prompt to answer queries and the process was made to feel so easy! Thank you both.
Amber · 23 August 2025
Agent replied · 22 September 2025
We are delighted to hear that Carol and Kelly made your rental process feel so easy and provided outstanding service throughout.
★★★★★ 5/5
TrustpilotExcellent Service from RK
Excellent Service from RK listed our house with quality pictures, communications throughout and with a personal service from Emily Dunbar at the Wakefield branch , it took all the stress away from our sale. We did have minor issues but these were chase proactively every day with status given throughout.
Paul · 19 May 2026
Agent replied · 27 May 2026
Thank you so much for your fantastic review.
We are delighted to hear that you were pleased with the marketing, communication and overall service throughout your sale. It is great to know that Emily supported you so well and helped take the stress out of the process.
Being proactive and keeping you updated, even when challenges arise, is exactly what we aim to provide, so it is lovely to know this made a difference.
Your recommendation means a great deal to us and we will be sure to pass your kind words on to Emily and the Wakefield team.
Thank you again for choosing Richard Kendall.
★★★★★ 5/5
TrustpilotGreat company and staff
We've used Richard Kendall to manage our rentals for many years now and we have always been more than happy with their approach to our properties and have loved the pro active way in which they've dealt with issues, queries and sourcing reputable tradies. They've been invaluable in updating us on changes to legislation too.
Nichola · 11 April 2026
Agent replied · 27 May 2026
Thank you so much for your wonderful review and for your continued trust in Richard Kendall over the years.
We are delighted to hear that you have been so pleased with our proactive approach to managing your properties and that our updates on legislation have been helpful. Providing peace of mind for our landlords is exactly what we aim to do.
It is lovely to hear your kind words about the Horbury team, and we will be sure to pass your comments on to them.
Thank you again for your ongoing support.
★★★★★ 5/5
TrustpilotExcellent customer service
We used Richard Kendall in Pontefract for our recent house sale. This is the second time we’ve used them and each time they’ve been great, but in particular Sophie was brilliant. She kept us well informed throughout and was really helpful when it came to some of the complicated and frustrating legal side of the process. We couldn’t recommend her highly enough, the best customer service we’ve had across 3 house purchases and 2 sales. Very happy! Thank you 😊
Jessica · 13 July 2023
Agent replied · 16 June 2024
Thank you for leaving a review for Sophie.
★★★★★ 5/5
TrustpilotLucy was great throughout the start to…
Lucy was great throughout the start to finish process of our purchase.
Kelly · 1 March 2026
Agent replied · 21 March 2026
Thank you so much for your lovely review, The Parkers. We are delighted to hear that Lucy supported you so well from start to finish, especially when the purchase became more complex than first expected. Her persistence and clear communication with the legal teams clearly made a real difference. Helping you secure your forever home is exactly what we strive for, and it is wonderful to know Lucy played such an important part in that journey.
We will be sure to pass your kind words on to her. Wishing you many happy years in your new home.
★★★★★ 5/5
TrustpilotA big thank you to Liz and Joanne
A big thank you to Liz and Joanne at the Wakefield branch. Both very friendly and easy to talk to. My sale was a long drawn-out slog but both these ladies kept me updated on a regular basis throughout the whole process. They also gave me some good ideas to try and speed things up and they would always keep me well informed. I highly recommend Richard Kendall. Once again, a big thank you 😊😊😊 *****
Ann · 4 October 2023
Agent replied · 16 June 2024
Thank you for leaving a review
★★★★★ 5/5
GoogleI want to say massive thanks to Elisa Rushby. She is always very helpful and is sorting all my issues at the same day, even if i just mention about some situations. I can say that it is a pleasure to deal with such a professional, as you know Elisa will take care of everything and she will email or call about the results of her work. As well I would like to mention her great attitude towards clients, she is always very polite and nice.
Taya · 18 June 2023
Agent replied · 17 June 2024
Thank you for leaving a review
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