Richard Kendall Horbury reviews

★★★★★ 5/5

Google

Richard Kendall's made the difficult process of selling my late parents house as painless as possible. If anyone is going through the same ordeal, I can certainly vouch for Richard Kendall's Ossett branch. They will guide you through the whole process with complete care and understanding. From the very beginning with the valuer David S right the way through to the completion process with Mandy B we were treated with care and compassion. We found them to be friendly, professional, understanding and their communication was excellent throughout. They just get it. Thank you Mandy for your excellent service.

Rachel · 18 June 2023

★★★★★ 5/5

Google

I dealt with Kelly for a rental property and what can I say! She went above and beyond to help answer any questions I had, supported us, communicated amazingly with us and was such a pleasure to speak to. Such a lovely woman who, when it comes to estate agency, knows her stuff to the highest degree!! Also the other staff I liaised with too were so lovely and helpful. Can't recommend Richard Kendall's and Kelly in particular enough! Thank you so much Kelly!

Claire · 18 June 2023

★★★★★ 5/5

Google

Myself and my wife had the pleasure of being assisted by Amy Esberger in our current tenancy. The process was smooth and Amy was always available when we had queries. We cannot thank Amy enough especially after our turbulent year and we are now both settled ready in our new home waiting for our new addition to the family to arrive. Would also add that when things at the property needed to be repaired Richard Kendell dealt with the issues quickly.

Andrew · 18 June 2023

★★★★★ 5/5

Trustpilot

Overall very professional and friendly…

Overall very professional and friendly service provided from the beginning of our sale to completion with great advice from David who did the valuation and all the staff in the Ossett office especially Mandy Bennett who gave excellent support with very friendly and professional service throughout the whole process . Thank you so much Mandy , much appreciated .

Cath · 5 September 2024

★★★★★ 5/5

Trustpilot

Excellent service!

Excellent service provided by Emily, Joanne and Donna. They kept me fully informed throughout and did everything they could to help push the process along. I could not recommend them enough!

Matt · 12 September 2026

★★★★★ 5/5

Trustpilot

Highly recommend

I have been a tenant for Richard Kendall for many years and have never had any issues, the staff have always been very helpful. Evie especially as she did my inspections when they were due.

LisaB1981 · 14 August 2026

★★★★★ 5/5

Trustpilot

Superb from start to finish

Superb from start to finish. Elizabeth Cooke was great. Couldn't recomend enough

Lfclawleryahoo.co.uk · 7 February 2026

★★★★★ 5/5

Trustpilot

Had a great experience buying my first home

Had a great experience buying my first home through this agency. Amber was always super helpful and quick to respond to any questions I had throughout the whole process. She kept everything clear and stress-free from start to finish, couldn’t have asked for better communication or support. Would definitely recommend to anyone buying or selling!

Brad · 22 October 2025

★★★★★ 1/5

Google

I have never felt so neglected as paying tenant, during my tenancy I experienced a gas leak at the property, i rang the emergency gas board and they arrived promptly and capped off the main supply, during the engineers visit he identified that the landlords pipe work was at fault, due to poor craftsmanship, an insufficient weld at the outlet elbow had likely become compromised and as a result over £350 pounds worth of gas was wasted, not a penny of this was ever recovered from either the Landlord or Richard Kendall I've had no help from anybody on this matter, it seemed to me that Richard Kendall where quick to take the landlords side, i asked polity if the landlord would help me cover the costs, by either covering the full cost or meeting me halfway, I was denied any financial support, While milking me nearly a grand a month for an Apartment which was for a lack of better words quite literally made of cardboard, on the outside the apartment appeared to be luxurious after moving in you could tell after a few days that the craftsman ship was poor throughout Finally on move out day i was charged for the most ridiculous things, 1) TV wall bracket, was poorly installed by the last tenant, it was mounted to a plasterboard wall with plastic wall plugs, the bracket was dangerous so i left it off the wall because its literally a health and safety hazard (that backfired on me, I was charged me for not putting it back on the wall) 2) The front door handle cover was loose, because the threads on the screws would not longer catch the door because its cheap as chips I got my screw driver out and tired to fix it no luck the screws where just spinning and not grabbing anything (charged me for it) £105 In Total deductions, I was actually shocked they didn't charge me for using Oxygen while i existed there for 6 months Ive never been happier now, and il probably never rent again from this experience Finally the cherry on top was the Urgency they created when i told them i would be vacating the property i was literally hammered with phone calls, while they filled my empty calendar with appointment after appointment for viewings for the apartment i was still living in, bearing in mind i suffer deeply from anxiety and i was chronically depressed and grieving the loss of a close family member, however i despite my struggles i carried on "people pleasing" put a fake smile on and went above and beyond with every appointment i sold the apartment and the area, What an exhausting time in my life..

James · 24 July 2025

★★★★★ 5/5

Trustpilot

Excellent, Professional & Friendly Service

We appointed Richard Kendall due to an unacceptable & unprofessional service from another Estate Agent.From the initial phone call through to the date of completion Richard Kendall remained professional throughout the whole process.Mandy was our key contact throughout & although there were issues with other Estate Agents & Solicitors, she kept us informed at all times in a professional, friendly & timely manner.I would definitely recommend Richard Kendall Estate Agents & wouldn't hesitate to use them again should we decide to move again in the future.

Craig · 22 March 2023

★★★★★ 5/5

Google

Just got my keys today for my first ever home which I am so happy taking this big step couldn’t of done it without Mandy and the support of Richard Kendall I would definitely recommend to go through these if your looking to buy and again thank you all so much for the support

Brooklyn · 16 March 2026

★★★★★ 5/5

Trustpilot

Brilliant!

From start to finish we were completely involved in the process. We were also updated regularly. A very professional company with a family feel. Thank you Catherine and Shireen.

Lindsey · 21 May 2026

★★★★★ 5/5

Trustpilot

Fantastic support

From going on the market 12 months ago Karen Marijewko has been with us every step of the way. She is always totally professional, demonstrates tremendous empathy and has maintained regular communication. Selling a house is very stressful but I've always known I could ring Karen anytime for help, advice or just a bit of reassurance. We will always be eternally grateful that she has been there for us. Thank you.

Maz · 30 October 2023

★★★★★ 5/5

Trustpilot

A Truly Amazing Service

Dealt with Richard Kendall Wakefield branch on two occasions recently. Once to buy, once to sell. On both occasions I have dealt with Elizabeth Cooke who as well as being a genuinely lovely person has kept me informed every step of the way on both occasions. Her professionalism, manner and integrity shine through. I wouldn't hesitate to recommend Kendalls to anyone either buying or selling a property.

Mr · 12 January 2024

★★★★★ 5/5

Trustpilot

Thanks to Lucy Harrison

Thanks to Lucy HarrisonWe chose Richard Kendall Ossett branch as it was convenient for selling a property in Ossett.We knew they had a good reputation which turned out to be above expectations. Lucy was always helpful with all our queries and kept us updated at each stage along the way.We would highly recommend them to anyone selling a property and definitley award them 5stars.

Mr · 1 March 2024

★★★★★ 5/5

Trustpilot

Excellent service

Miranda Cooke (Ossett branch) made the whole experience stress free, by keeping us well informed, chasing solicitors. Thankyou for all your help. 😊

Nicola · 3 October 2026

★★★★★ 5/5

Trustpilot

Suzanne and Donna dealt with our sale…

Suzanne and Donna dealt with our sale very professionaly. I was regularly updated on the progress. They were in contact with our solicitor (who they recommended) and this seemed to make the updates easier. We bought the house from them some 9 years ago and used them for our sale. Would highly recommend them both.

Bernadette · 9 February 2026

★★★★★ 5/5

Trustpilot

Karen Marijewko was brilliant!

I had a great experience using Richard Kendall for when it came to selling my property. Karen Marijewko was fantastic throughout. Karen kept me up to date at each step throughout the sales process and as it was my first property sale, I had lots of questions. Karen was always on hand to answer questions and made it seem very easy and painless to complete on the sale. Thank you to Richard Kendall and thank you especially to Karen Marijewko! I couldn't recommend RK + Karen highly enough!

Karl · 5 November 2022

★★★★★ 5/5

Trustpilot

Good service - both sale and rental

As we were moving abroad, we first rented and then sold our house through Richard Kendall. Got very professional service from them, especially Lucy and Alison (in the sales team) and Amy (in the lettings team) who we were dealing with directly. Each viewing was followed up for feedback (which wasn't our experience with the previous estate agents who were marketing our house). All viewings were done accompanied by a member of Richard Kendall's team as per our request. It would have been nice if this was the same person each time as sometimes, the person was totally new to the house, hence not in the best position to highlight the strengths of the property.Overall, a well rounded experience.

Lily · 31 October 2022

★★★★★ 5/5

Trustpilot

Karen Marijewko was excellent

From start to the finish of my sale all parties we spoke to at Richard Kendall acted with high levels of professionalism.Special thanks must go to Karen Marijewko who kept me informed of events as they unfolded. Emails and phone calls were always answered quickly and efficiently.Karen was extremely supportive throughout the sale process and acted as a much needed intermediary between my buyer and their solicitors.With Karen's help and support an extremely stressful situation was made much easier.Thank you Karen.Linda Redfern

Brian · 3 October 2022

★★★★★ 5/5

Trustpilot

Thankyou Richard Kendall

I'm so glad I decided to go with Richard Kendall to sell my house. They were very professional and informative and kept me updated throughout. A particular thankyou to Karen Marjewko my sales consultant who dealt with me from the day I put my house on the market through to sale completion. She was so friendly and helpful and nothing was too much trouble.

Andrea · 11 November 2025

★★★★★ 5/5

Trustpilot

Above and Beyond!

My wife and I recently sold our property through Richard Kendall's.We had bought a house at auction so we needed a quick sale to the right buyer.Daniel came out and valued our house at a price we were both happy with and within the first week we had about 12 viewings and 5 offers.One of these offers was £11k above our asking price which we were obviously delighted with.The next hurdle was the 56 day time frame we had to complete the sale of our home and the purchase from the auction.My wife and I both feel that this would not have been achieved without the hard work of the Kendall's team but we would both like to thank Amanda and Joanne especially! Without the hard work these two stars put in we would not be in our new home now. They kept us constantly updated and were fantastic with chasing up our buyer, our buyers solicitors and everyone else they needed to to get this over the line. Hopefully we will not be selling again anytime soon but if anyone is looking for an estate agent I cannot recommend Kendall's highly enough - I have only given them 5 stars as it wont let me give them 6! Thank you to all at Richard Kendall's again.Mr & Mrs Thomas

Jordan · 26 September 2022

★★★★★ 5/5

Trustpilot

Living in a listed building

Living in a listed building is lovely, but selling one isn't so easy. Our first agent clearly knew little about Listed buildings and overvalued the house greatly.When we swapped to Kendall's the valuation was more realistic and there was a constant dialogue about the best way forward. Our key worker was Mandy in the Ossett team. She remained diligent and optimistic throughout even when a Sale was lost last summer. Even though the house took a long time to sell we had total faith in her resilience, efficiency and understanding. We are glad of this because she did sell the house for us and remained totally committed to the process right up to the very last detail on the completion date

Kate · 26 September 2022

★★★★★ 4/5

Google

Initial experience of viewings etc with Richard Kendall were OK. However I was shown a property that was filled with rising damp which I hadn't been warned about before the viewing. Once I had found a property and was going through contracts I dealt with Amy who was extremely professional, punctual and friendly so the experience improved at that stage. Amy did a great job and was a pleasure to deal with.

Banjo · 18 June 2023