Every review we hold for the Horbury office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotElizabeth Cooke at Richard Kendall what a star
We have just sold our house through Richard Kendall and even though we were dreading the 3 - 4 month wait and the stress, I can honestly say it has gone really smoothly, one of the main reasons for this was Elizabeth Cooke, she kept us well informed and was so friendly and helpful, there was no stress if any problems arose she was straight on it, thank you so much for your help and guidance.
Alex · 6 February 2026
Agent replied · 23 February 2026
Thank you so much, Alex and Joanne, for your wonderful review. We are delighted to hear that your sale went so smoothly and that Elizabeth helped take the stress out of what can often feel like a daunting process. Keeping you well informed, being proactive when issues arise, and offering friendly support are all so important, and it is lovely to know Elizabeth delivered this for you. We will be sure to pass your kind words on to her. Wishing you both all the very best for the next chapter ahead.
★★★★★ 4/5
TrustpilotWe have just completed on our first…
We have just completed on our first home from Richard Kendall. Karen Marijewko was a delight to deal with all the way through and kept us sane when we were worrying about the solicitors! She was friendly, helpful, reassuring and just a general joy to have on the other end of the phone. Thank you Karen! Overall when it came to viewings (we viewed 2 properties with Richard Kendall) it would have been beneficial if the people who show you round know more about the property - they are just there to open/close, whereas we would have liked someone who knew more about the property and could answer our questions there and then without us having to contact the office, seemed a bit of a strange way to do it but overall a good experience and we love our new home. Thanks again Karen for all your help.
Dani · 4 May 2024
Agent replied · 16 June 2024
Thank you for leaving a review for Karen.
★★★★★ 5/5
GoogleRichard Kendall Estate Agents have been handling the sale of my property. Mandy has been my main contact. We've been extremely unlucky with buyers due to their personal reasons but throughout it all Mandy has dealt with everything with …
Linda · 16 October 2025
Agent replied · 23 November 2025
Thank you so much for your lovely review and for taking the time to share your experience. We’re so pleased to hear that Mandy’s professionalism, regular communication, and support made a real difference throughout your sale.
★★★★★ 5/5
TrustpilotOutstanding Service
The service received from Richard Kendall Estates Wakefield, particularly from Grace Wassell, has been outstanding. They were not the agent I used to sell my house but kept me updated constantly on the house I bought. I would certainly make use of them next time.
Sandra · 16 September 2026
Agent replied · 23 February 2026
Thank you so much for your wonderful review.
We are delighted to hear that Grace and our Wakefield team provided such an outstanding service throughout your purchase, keeping you regularly updated even though we were not acting on the sale of your own property. It means a great deal to hear that you would choose Richard Kendall for a future move. Thank you again, and we wish you all the very best in your new home.
★★★★★ 5/5
GoogleAlice and the team provide an excellent service, and have given me peace of mind in managing my properties. Nothing is too much trouble. Thank you
Sharon · 16 February 2026
Agent replied · 16 April 2026
Thank you so much for your kind review. We are delighted to hear that Alice and the team have provided you with excellent service and real peace of mind when managing your properties. Knowing that nothing feels too much trouble is exactly the level of care we aim to give. Thank you for trusting us and we truly appreciate your feedback.
★★★★★ 5/5
TrustpilotFabulous service from start to finish!!
Fabulous service from start to finish!The valuation provided by David was very thorough and informative, and from that point the secretaries (Kirsty and Sophie) made sure the house was on the market quickly.Karen looked after my property and from her first vendor contact call she kept me updated the whole time, she provided me with suggestions on how best to market and sell the property and thanks to this within the month my property went from not on the market to sstc.The sales process can be a stressful life event but with the kindness and compassion shown by Karen, and the Wakefield office this sale has been made easy.
Simone · 12 April 2024
Agent replied · 16 June 2024
Thank you Simone for taking the time out to leave this review for the staff at Wakefield.
★★★★★ 5/5
GoogleMichal has been amazing helping me deal with a property when mt tenant had moved out. He sorted all jobs they needed doing and was very proactive it getting my property ready for the next tenant ASAP, would defiently recommend Richard Kendall and Michal.
SPB · 23 August 2025
Agent replied · 22 September 2025
We are delighted to hear that Michal was able to provide such proactive and efficient support in getting your property ready for the next tenant.
★★★★★ 5/5
TrustpilotGreat experience from start to finish
Great experience from start to finish. Richard Kendal helped us to rent a house. It's been a first time experienced for us in the rental of a new place via Richard Kendall at a local branch at Horbury and Jessica Judd was very supportive, friendly, professional and polite throughout the whole process. Jessica is a real credit to her company and I would definitely use the services of Richard Kendal again in the future.
Monica · 13 July 2024
Agent replied · 23 August 2024
Thank you for the review, in particular for Jess.
★★★★★ 5/5
TrustpilotI have been meaning to write a review…
I have been meaning to write a review for a while.We moved to Wakefield 10 years ago. We rented our house through the Horbury office. Always helpful and get back to you.Then we started looking for our 1st bought home 7 years ago. When viewing, Richard Kendall always get back to you. Other agents don't always. I would say 50/50. But Richard Kendall without fail. The buying process was smooth with them.When we came to sell, we didn't go anywhere else, because above all customer service is king. We didn't even compare prices as we knew we would go with then whatever. That is what a great brand does.Bought our 2nd house with them and Catherine, Lucie and especially Melanie were always helpful and understanding.Richard Kendall are not just a great estate agent. They are a great business with customer service at the heart. This is why they are so successful.Thanks.
Chris · 23 March 2024
Agent replied · 16 June 2024
Dear Mr HaighThank you so very much. This is every Estate Agent's dream review. It encompasses everything that we look to achieve every day and we are so very grateful that you have taken the time to let everyone know your experience.It really does mean everything to the Richard Kendall family.Thank you
★★★★★ 5/5
TrustpilotRichard Kendall were marketing the…
Richard Kendall were marketing the property that we have recently purchased. Liz was looking after the sale and she kept me updated every step of the way with weekly calls. Any queries were dealt with quickly and efficiently and her communication between ourselves and the vendor was excellent. I had more contact from her than I did from the estate agent who was marketing my property. I would recommend anyone using Richard Kendall to sell a property requests for Liz to handle the sale!
LB · 20 March 2024
Agent replied · 16 June 2024
Thank you for leaving a review for Liz
★★★★★ 5/5
TrustpilotFantastic service
This is not the first time I have used Richard Kendall’s. Having moved plenty of times over the years I have always been so happy with the service I have received. The ladies looking after my property, Shireen and Catherine was amazing. They took care of everything for me, updating me with what was next at every stage. I cannot rave about this estate agent enough. I hopefully have found my forever home now, but highly recommend to anyone looking to move home.
Sheila · 19 March 2024
Agent replied · 16 June 2024
Thank you for leaving a review.
★★★★★ 5/5
GoogleAs a first-time renter I was quite worried about everything I'd need to do, both before and after moving into a property. However Kelly Scoffins and the team at Richard Kendall made this whole process simply and straightforward. From the …
Richard · 16 September 2025
Agent replied · 22 September 2025
Thank you so much for your lovely review. We are delighted to hear that Kelly and the team helped make your first renting experience smooth and straightforward. Clear communication and support are so important, especially for first-time renters, and it’s wonderful to know you felt reassured every step of the way.
★★★★★ 5/5
GoogleI'd like to share my wonderful experience with Jessica Judd at Richard Kendall. From start to finish, Jessica made our renting process incredibly smooth.
We trully appreciate Jessica's professionalism and clear communication. She was always quick to respond to any questions or concerns we had, and her attention to detail ensured that everything was taken care of efficiently. She was extremly helpfull in getting all details negotianted with a landlord.
Jessica was not only highly competent, but she also had a friendly approach. Her dedication to providing excellent service made all the difference in our renting experience.
If you're looking for someone reliable, friendly, and knowledgeable to assist you with your rental needs, I can't recommend Jessica more.
Anna · 19 March 2024
Agent replied · 17 June 2024
Thank you for leaving such an amazing review for Jess in our rental department.
★★★★★ 5/5
TrustpilotExcellent Service:We have been trying to sell out for two…
We have been trying to sell out for two years with a different estate agent. We made the decision to change to Richard Kendall’s a few months ago. Right from the start we had nothing but first class service. Especially from Elizabeth Cooke who was our designated contact. She is the most friendly, conscientious, professional person. Nothing was too much trouble for her.
Customer · 30 April 2026
Agent replied · 27 May 2026
Thank you so much for your wonderful and heartfelt review.
We are absolutely delighted to hear that changing to Richard Kendall made such a positive difference to your moving experience after such a long journey trying to sell your home.
Elizabeth will be so pleased to hear your kind words. Building trust, keeping you regularly updated and making you feel fully supported throughout is exactly the service we aim to provide. It is especially lovely to hear that you felt you were speaking with a friend along the way.
We are also grateful for your kind comments about the wider Wakefield team and their professionalism and support throughout the process.
Congratulations on completing on both your sale and purchase yesterday. We wish you lots of happiness in your new home and truly appreciate your recommendation.
★★★★★ 5/5
TrustpilotExceptional Service
We found our new house through Richard Kendall Estate Agents and had the pleasure of working with Karen Marijewko during the purchase of our new property, and I cannot express how impressed I am with her professionalism, dedication, and expertise. From start to finish, Karen went above and beyond to ensure a smooth and stress-free experience.Karen’s communication skills are outstanding. She kept us informed at every stage, promptly responding to emails and calls. Her transparency and honesty made us feel confident and well-informed throughout the entire journey.Thank you, Karen, for making our property purchase a delightful experience!
Barry · 4 March 2024
Agent replied · 16 June 2024
Thank you much for taking the time to leave this review.
★★★★★ 5/5
TrustpilotBig thanks to Kendall's
Cath and Shireen were very helpful in getting this sale over the line.Their approach to assuring customer satisfaction was exemplary. They were great communicators and explained what was happening at every step over the year it took to sell the property.It's true to say a shorter experience would have been more agreeable however I can't put them at fault for that. I can add that the valuer, David, was good at his job and not at all "pushy"; a definite plus in an estate agent!
Tony · 29 February 2024
Agent replied · 16 June 2024
Thank you for leaving a review for Catherine, Shireen and David. It really is appreciated.
★★★★★ 5/5
TrustpilotWould highly recommend
Jessica oversaw the process of us securing our rental property. From start to finish she was professional, always responded quickly, kept us informed the entire way and was genuinely lovely to deal with. So much so, my partner and I have decided once the time comes to purchase our first property we’d definitely want to buy through Richard Kendall. However, everyone we spoke to within the Richard Kendall office in Horbury was equally lovely and informative.
Kendra · 16 May 2024
Agent replied · 16 June 2024
Thank you for leaving a review for Jess.
★★★★★ 4/5
TrustpilotLeah was very helpful and had lots of…
Leah was very helpful and had lots of patience particularly as things took a bit of time. However original photos could have been better.
AJ · 9 February 2026
Agent replied · 23 February 2026
Thank you for your review and for your honest feedback. We are really pleased to hear that Leah was helpful and patient throughout, especially while things were taking a little longer than expected. We will make sure your kind comments are passed on to her. We also appreciate your feedback regarding the photos, as this is always helpful for us to review and improve. Thank you again for choosing Richard Kendall and we wish you all the very best moving forward.
★★★★★ 5/5
TrustpilotRichard Kendall - Excellent Service
Elizabeth Cooke was highly supportive throughout the process, providing regular updates, and being readily available to answer any questions I had.
Joseph · 3 March 2026
Agent replied · 21 March 2026
Thank you so much for your kind review.
We are delighted to hear that Elizabeth supported you so well throughout the process and kept you regularly updated. Being available to answer questions and offer reassurance is so important during a move. Your recommendation means a great deal to us and we will be sure to pass your lovely comments on to Elizabeth. Thank you again for choosing Richard Kendall.
★★★★★ 5/5
TrustpilotKaren Marijewko…. Outstanding
Karen Marijewko has been outstanding dealing with our purchase of a new property. She has been patient, tenacious and thoroughly professional throughout. Our purchase was not straightforward & Karen helped to push it forward every step of the way. I can genuinely say that without her involvement we might not have made it. It was a pleasure to have Karen on our side and I am grateful for her help throughout.
Katryn · 31 July 2024
Agent replied · 23 August 2024
Thank you so much for taking the time to leave this review.
★★★★★ 5/5
TrustpilotWe would like say Big thank you to…
We would like say Big thank you to Suzanne & Donna.I am writing this review to express my sincere appreciation for the outstanding service provided during the purchase of my property. Your dedication, expertise, and professionalism truly exceeded my expectations, and I am grateful for the positive experience you facilitated throughout the entire process.From our initial meeting to the successful conclusion of the transaction, your attention to detail and commitment to ensuring a smooth real estate transaction were evident. Your knowledge of the market, excellent communication skills, and ability to navigate potential challenges demonstrated your expertise in the field.I particularly want to commend you for your responsiveness, Honesty, transparency and willingness to address any concerns or questions I had promptly. Your guidance and insights were invaluable, making the entire experience not only stress-free but also enjoyable.Your commitment to going above and beyond to meet my needs and preferences did not go unnoticed, and I am truly thankful for your efforts. It is evident that you are passionate about your work and dedicated to providing the highest level of service to your clients.I will not hesitate to recommend your services to friends, family, and colleagues who may be in need of a reliable and skilled real estate professional. Your commitment to excellence sets you apart in the industry, and I am confident that others will benefit from the same level of exceptional service that I received.Once again, thank you for your hard work, dedication, and exceptional service.
Naveed · 1 February 2024
Agent replied · 16 June 2024
Thank you so much for taking the time to leave this review for Suzanne and Donna at our Ossett office. It is just fantastic to read and very heartwarming for us all.
★★★★★ 5/5
TrustpilotElizabeth Cooke is a star
Elizabeth Cooke has been extremely helpful during the sale process.
Pred · 18 May 2026
Agent replied · 27 May 2026
Thank you so much for your wonderful review.
We are delighted to hear that Elizabeth supported you so well throughout your sale and made such a difference to the outcome. Her professionalism, kindness and guidance are exactly what we aim to provide.
It is lovely to know she went above and beyond for you, and we will be sure to pass your kind words on to Liz.
Thank you again for choosing Richard Kendall.
★★★★★ 5/5
GoogleI would like to give a very high recommendation for Richard Kendall's Estate Agents. They have been brilliant throughout the entire process of selling my house.
I can't thank Mandy Bennett enough for her proactive and efficient approach to push the sale through. Speed was of the essence. She kept me informed every step of the way, chasing up any delays all along the chain and doing the job of three estate agents at once!
She offered a personal touch with care and support for my circumstances and handled difficult situations and all negotiations well for all parties. My buyers agreed with me that Mandy Bennett had served us equally exceptionally well, offering the best service possible through to completion.
David · 19 January 2024
Agent replied · 17 June 2024
Thank you for leaving a review for Mandy in our sales department. It really is appreciated.
★★★★★ 5/5
TrustpilotHouse sale - Karen Marijewko
Karen Marijewko helped us sell a house and was extremely helpful throughout. A few teething issues were responded to quickly, with the outcome communicated to us. Regardless of whether there was something new, Karen would 'check-in' regularly throughout the sale, so we always knew what was going on. Once an offer had been accepted, Karen's excellent communication helped us to navigate our way through to a successful completion. Thank you!
Stephen · 8 February 2026
Agent replied · 23 February 2026
Thank you so much for your lovely review. We are delighted to hear that Karen supported you so well throughout your sale and kept you fully informed at every stage. Regular check-ins and clear communication can make such a difference, so it is great to know this helped guide you through to completion. We will be sure to pass your kind words on to Karen. Thank you again for choosing Richard Kendall and we wish you all the very best in your new chapter.
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