Every review we hold for the Horbury office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotKaren Marijewko at Richard Kendall provided excellent support and service in the sale of our property
We were supported by Karen through the entire sales process from the initial listing through to the completion. Communication was excellent keeping us informed on a weekly bases of how things had progressed through to next steps.In a toughening market Karen worked hard to find a buyer that would value the work undertaken at the property and to find an mutually agreeable price to transact act.Karen invested significant time supporting the buyers through the process and ensuring they were making the right progress to move towards a completion.
Chris · 30 August 2023
Agent replied · 16 June 2024
Thank you for taking the time to leave a review
★★★★★ 5/5
TrustpilotMoving home with Richard Kendal
Right from the start the team but especially Sophie Crossley worked tirelessly to achieve the end result I.e. my sale and purchase.This wasn't a straight forward sale but again Sophie was on the ball keeping me informed and up to date every step of the way. Her kindness and understanding shone through. Her knowledge, expertise and professionalism was second to non.Thank you
Gail · 12 October 2023
★★★★★ 5/5
TrustpilotGreat experience from start to finish.
Great experience from start to finish from Matt coming to guide us through the procedure to Jess implementing it. Always very courteous & helpful. Would definitely use them again. Thank you to Jess for her patience
Celia · 27 April 2023
Agent replied · 16 June 2024
Thank you for leaving a review for our rental team
★★★★★ 5/5
TrustpilotSuper helpful!
I can’t thank Sarah & Liz enough for all of there support throughout the sale of our property. Sarah for convincing me to market our property in the first place and Liz for being a constant support throughout the process. I would definitely recommend!
Emma · 8 July 2022
Agent replied · 16 June 2024
Thank you for the review.
★★★★★ 5/5
TrustpilotKaren Preece- absolute asset to the company
Karen Preece has been great through a very long and complicated process. Kept me informed of all correspondence between both sides and taken great care and understanding to make sure I was ok when things got though. Karen is a true asset to Richard Kendel.
Jackie · 23 May 2022
Agent replied · 16 June 2024
Thank you for leaving a review for Karen
★★★★★ 5/5
TrustpilotElizabeth Cooke
My agent was Elizabeth Cooke
Kyle · 8 May 2026
Agent replied · 27 May 2026
Thank you so much for your lovely review.
We are delighted to hear that Elizabeth kept you fully updated throughout the process and explained everything clearly along the way.
It is wonderful to know you felt so well supported, and we will be sure to pass your kind words on to Elizabeth.
Thank you again for choosing Richard Kendall.
★★★★★ 5/5
TrustpilotOur first owned home
We’ve recently completed on our first owned home so there were many things we didn’t understand that well in the buying process. Amanda helped us a lot. From start to finish and even after the sale Amanda’s communication, friendliness and support has been outstanding. Overall I’d say we had a smooth experience so thank you for helping to make that happen for us!! I would definitely recommend Richard Kendall.
Mallin · 23 July 2025
★★★★★ 5/5
TrustpilotThank you, Amy Esberger!
We were so stressed about finding a house to rent for the job relocation, but Amy Esberger is amazing and very professional. She was very nice, explained everything to us and we found the house we wished for. I highly recommend her!
Diana · 7 September 2022
Agent replied · 16 June 2024
Thank you for taking the time to leave a review
★★★★★ 5/5
TrustpilotVery happy with my RENTAL move
Very happy with all the service, help & assistance from everyone I had dealings with at Richard Kendall , Horbury who made, what was for me, a very difficult RENTAL PROPERTY completion, seem very simple. My thanks to all, especially Alice who dealt with most aspects latterly very professionally!
Michael · 26 June 2024
★★★★★ 5/5
TrustpilotEfficient, professional and friendly
Kendall's are extremely efficient, professional and friendly, in particular Karen Marijewko who answered all our questions and queries straight away. I highly recommend Richard Kendall Estate agents to sell your property.
Judy · 28 August 2023
Agent replied · 16 June 2024
Thank you for leaving a review for Karen
★★★★★ 5/5
TrustpilotExcellent service
Excellent service. Very responsive and helpful with assisting in renting a property. Thanks Kelly and her colleagues :)
K · 6 June 2024
Agent replied · 16 June 2024
Thank you so much for leaving a review.
★★★★★ 5/5
TrustpilotDonna and Suzanne kept us notified…
Donna and Suzanne kept us notified throughout the process and were quick to respond to any queries. We would happily use Richard Kendall again.
John · 6 February 2024
Agent replied · 16 June 2024
Thanks for leaving a review for Donna and Suzanne.
★★★★★ 5/5
TrustpilotFantastic Service
Having gone through the process of buying a house through Richard Kendall’s at Wakefield, I cannot praise Elizabeth Cooke enough for her support, diligence and proactivity throughout the transaction. Elizabeth was very helpful and thorough in keeping me updated with any developments and her communication was friendly and informative at all times. Would highly recommend.
Stacie · 24 February 2024
★★★★★ 5/5
TrustpilotTop service
Karen was great throughout the sale. My type of person, to the point and diligent. I wouldn’t hesitate using R.Kendall and particularly Karen in the future.
Ian · 21 December 2023
Agent replied · 16 June 2024
Thank you so much for leaving a review for Karen and we wish you all the best for the new year.
★★★★★ 5/5
TrustpilotBrilliant
Every member of staff we dealt with gave us complete confidence in the sale. We were guided expertly through the process and would recommend using Richard Kendall for anyone looking to sell their house.
Susan · 21 May 2026
★★★★★ 5/5
TrustpilotI have sold my property via Richard…
I have sold my property via Richard Kendall.the service has been a picture of perfection. I was informed of all the viewing well in advance and once the offer was accepted, the dealing were smooth without any issues. Karen at Richard Kedall was simply amazing. Could not have asked for a better person to deal with the selling of my property. A shining example as to how deal with customers. Best in the business. Sheikh Ahmad
Sheikh · 19 April 2022
★★★★★ 5/5
TrustpilotKaren Preece sales negotiator
Karen Preece dealt with the purchase of the property we own in a very professional manner . She kept us updated all the way through to completion. She was very knowledgeable and friendly and a credit to the firm . Thank you Karen
Jacqueline · 27 May 2022
Agent replied · 16 June 2024
Thank you for taking the time to leave a review
★★★★★ 5/5
TrustpilotExcellent service keeping us informed…
Excellent service keeping us informed right through the process and pushing the sale along when needed making this a speedy transaction, special thanks to Mandy.
Colin · 21 December 2023
Agent replied · 16 June 2024
Thank you for leaving a review for Mandy and we hope you had a lovely Christmas.
★★★★★ 1/5
GoogleVery unhelpful staff (at least the woman I talked to).
0 willingness to help.. I went in asking what properties they had in the area with certain criteria and she replied: I can't do anything for you, you need to go through checks and referencing then I'll add you to a mailing list.
Why do you even have an office.
Mahdi · 22 August 2024
Agent replied · 29 August 2024
I'm truly sorry to hear about your recent experience with us and that our service did not meet your expectations. Providing helpful and supportive service is a top priority for us, and it's disappointing to learn that we fell short during your visit.
The process mentioned by our staff is designed to ensure that we can provide accurate and tailored property options based on verified information. However, it sounds like this wasn't communicated clearly.
We take your comments seriously and will address this internally to improve how we communicate and assist our clients.
Please feel free to reach out to me directly if you need to discuss this further.
Kind Regards
Amy
Office Manager (Horbury)
★★★★★ 5/5
TrustpilotRecently bought a buy to let through…
Recently bought a buy to let through Richard Kendall. Sarah was great throughout the process and kept us constantly informed of progress. Would recommend.
Sarah · 2 January 2024
Agent replied · 16 June 2024
Thank you for leaving a review.
★★★★★ 5/5
GoogleProviding me with a fully managed service the team found me a tenant for my property quickly and have taken care of everything quickly allowing me to focus on my work commitments.
Amy and the team have been really helpful. Thanks guys!
Stephen · 18 June 2022
Agent replied · 17 June 2024
Thank you so much for taking the time out to leave a review regarding the service you have received from our rental department.
★★★★★ 5/5
GoogleKelly has been absolutely fantastic throughout us using Richard Kendall to manage our properties. Nothing is too much effort and she goes above and beyond. Kelly is always friendly and is a pleasure to work with. We would highly recommend Richard Kendall!
Natalie · 18 June 2022
Agent replied · 17 June 2024
Thank you for the 5* review for Kelly
★★★★★ 1/5
GoogleWorst experience ever
Couldn't wait to get hold of our 6 months rent fully paid up front and our bond
Still waiting on our bond when we improved the property over 6 grand Bank transfer that we had to beg back for and were still waiting as I Said for the bond
Fuming with these guys
BEWARE DONT GO WITH THESE AT ALL THERE BAD NEWS
Awful estate agents
I've plenty of proof for court as well
Dean · 22 August 2023
Agent replied · 17 June 2024
When keys were handed in one month early, a refund of overpayment of rent was paid to you the same day.
The property was left in an unacceptable condition, clearly shown in the checkout report sent to you at the end of your tenancy. Discussions are taking place with the landlord with regards to the deposit. You have been informed of your right to request the deposit from the Deposit Scheme which you have not yet chosen to do.
If you need any more information please contact myself, Carol, on 01924 260022.
★★★★★ 5/5
TrustpilotFirst class service received from…
First class service received from Kendall’s yet again. We have dealt with Kendal’s for many years and always found Amanda, Joanne and the team to be professional and motivated throughout the sales process. Thank you for such a great result.Jo & Neil
Jo · 24 May 2022
Agent replied · 16 June 2024
Thank you for leaving a review.
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