Every review we hold for the Horbury office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotHighly recommended
After a fairly quick sale, our buyer was an absolute nightmare but Joanne and Donna at Richard Kendalls dealt with her extremely calmly. They took on work which was not theirs to do and made sure everything at our end was dealt with in a timely manner, if only all agents worked like they did. Special thanks also to Liz who had to listen to our buyers rants daily. (Its worth saying that anyone buying a house should always make sure they use reputable, approved legal services and not blame others for their own choices). From start to finish the agents were helpful and thorough. Highly recommend.
Steve · 17 September 2024
Agent replied · 29 October 2024
Thank you for leaving a review and recommendation.
★★★★★ 5/5
TrustpilotWe just completed on the purchase of…
We just completed on the purchase of our bungalow with Richard Kendall. It took longer than we expected but Karen Marijewko kept us updated every step of the way phoning and emailing every week. Our experience of the service provided by Karen Marijewko and Richard Kendall was excellent, questions were always answered and if we left a message we were always called back and in these days thats pretty good service.
Daniel · 15 May 2024
★★★★★ 5/5
TrustpilotA pleasure!
A quick and completely pain free process thanks to Karen Pearce and the rest of the team at Richard Kendall! I couldn’t have asked for much more. With weekly updates, accommodating viewings and clear communication Karen has been a pleasure to work with.I would now highly recommend Karen and Richard Kendal, and look forward to dealing with them again in the future. Thankyou!!
Georgina · 30 June 2022
Agent replied · 16 June 2024
Thank you for the review
★★★★★ 5/5
TrustpilotI purchased my home through Richard…
I purchased my home through Richard Kendall and they were brilliant. Thank you to Amanda for the great communication and support. She constantly chased the solicitors and provided me with any updates. I’d highly recommend Richard Kendall.
Steph · 10 June 2024
Agent replied · 16 June 2024
Thank you for taking he time to leave a recommendation.
★★★★★ 5/5
TrustpilotRichard Kendall were brilliant…
Richard Kendall were brilliant throughout the process of selling my house. Suzanne and Donna were particularly helpful and supportive. Can't thank them enough. They made what can be a really stressful time feel manageable and relatively stress free. Great communication and guidance. Thank you.
Joanne · 24 January 2024
Agent replied · 16 June 2024
Thank you for leaving a review for Suzanne and Donna.
★★★★★ 2/5
TrustpilotNot the best
We purchased a house at the end of May Lucie and Alison were the people we dealt with To be honest the service wasn’t that good towards the end we ended up dealing directly with the sellers to move the sale forward who also said they were not impressed with the service
Craig · 11 July 2023
Agent replied · 16 June 2024
We are sorry to read that you were unhappy with the service received when purchasing your property. We have extensive file notes throughout the sale showing the consistent updates that both parties received from Lucie and Alison including liaising with both conveyancers on a regular basis. We have no record of either party raising any concern during this transaction. If you wish to discuss any particular issues of the purchase, please email mail@richardkendall.co.uk or contact our Wakefield office on 01924 291294.
★★★★★ 5/5
TrustpilotWe let our flat quickly and the service…
We let our flat quickly and the service was excellent. Jessica kept us informed throughout the process and was very helpful in finding people to do some urgent repairs so that the start of the tenancy wasn’t delayed.
Customer · 16 May 2024
Agent replied · 23 August 2024
Thank you for leaving a 5* review
★★★★★ 5/5
TrustpilotSelling our property
We have used Richard Kendall before and so the decision to use them again for the sale of our house was an easy one to make. Karen Marijewko attended to all aspects of the process and has been fabulous from start to finish with clear updates and communications at all stages in the process. Thank you Karen it’s been a stress free journey.
David · 13 September 2024
★★★★★ 5/5
TrustpilotThankyou to Richard Kendall Estate…
Thankyou to Richard Kendall Estate Agents who dealt with the sale of our property. Especially thank you to Sarah Whalley at the Normanton office, who was with us every step of the way, keeping in regular contact with us and dealing with all our enquiries in a friendly and professional way. I would highly recommend them to anyone - and they charge reasonable fees too.
Vicky · 9 August 2024
★★★★★ 2/5
GoogleCame in to value our property. Valuation provided was around £35k less than 3 other valuations and we sold our property for well over their valuation. Unsure whether the gentleman doing the valuation was useless or felt he could get a quick sale on our property. Would not use in the future and would not recommend to others. Valuation was done very promptly which is why the 2 stars rather than just 1.
Charles · 18 June 2020
Agent replied · 17 June 2024
We are sorry that you have found reason to complain regarding the service we provided to you, although we do note that at no point prior to your post did you contact us to raise your concerns directly. We see that we were invited by you to carry out a market appraisal of your property. We are also aware that at this time you were in direct talks to agree a private house exchange with one of our clients. Whilst we appreciate our client paid a higher price for your property than our valuation, it was nothing close to the £35,000 figure as you have stated in your post. It is our experience that private house sales and especially house exchanges, sale prices can sometime become irrelevant as it can be more about the individual circumstances of both the buyer and the seller. Furthermore, the property was never placed on the open market for sale to test the higher price level as recommended by other agents, so we do feel that your comment is not entirely justified.
Should you wish to discuss this directly with us please do not hesitate to contact us at any of our 6 offices, open 7 days a week.
Regards,
Claire Kendall BSc Hons MRICS MNAEA
Partner
Richard Kendall Estate Agent
★★★★★ 5/5
TrustpilotElizabeth Cooke from Richard Kendal has…
Elizabeth Cooke from Richard Kendal has been excellent throughout the process of selling my property. From start to finish it was a smooth process and she kept me updated at all times. Many thanks
Rahul · 20 July 2024
Agent replied · 23 August 2024
Thank you so much, it is appreciated that you have left a review for Liz.
★★★★★ 4/5
TrustpilotGood experience and information…
Good experience and information provided.
Steven · 8 September 2026
Agent replied · 22 September 2026
Thank you for your review. We are pleased you had a good experience and found the information provided helpful throughout your rental. Thank you for choosing Richard Kendall.
★★★★★ 5/5
GoogleKelly was absolutely lovely, she was so kind and helped me with absolutely everything I needed, called to see how things were going and always keeping us in the loop and giving us updates, Kelly made it a really stress free and happy move and are really thankful and moved in great
Shannon · 18 June 2023
Agent replied · 17 June 2024
Thank you for the review for Kelly
★★★★★ 5/5
TrustpilotMandy Bennett
Mandy and her colleagues at Richard Kendall in Ossett have recently dealt with sale of a property for us. Professional, knowledgeable, friendly and so easy to deal with. Mandy was on top of the full transaction chain at all times and ensured everyone was kept informed, and applied appropriate pressure when needed. Would 100% recommend using this agent.
V · 6 December 2022
Agent replied · 16 June 2024
Thank you for the review.
★★★★★ 5/5
GoogleWe recently sold a relative's home through Richard Kendall and the service was excellent. The team and in particular our main contact Mandy at the Ossett office kept us informed and updated throughout, explaining where we were at every …
Nigel · 16 December 2025
Agent replied · 16 April 2026
Thank you for sharing your experience. It’s great to hear that selling your relative’s home felt straightforward and well supported. Mandy and the Ossett team will be pleased to know their updates and guidance helped you feel informed at … More
★★★★★ 5/5
TrustpilotKaren at Richard Kendalls
We dealt with Karen at Richard Kendall who was very helpful and gave us helpful advice when selling our property. The sale wasn’t straightforward but she gave us advice along the way which ended positively with the sale of the property.
Diane · 6 March 2024
Agent replied · 16 June 2024
Thank you so much for leaving a review for Karen.
★★★★★ 5/5
TrustpilotRefreshingly good, honest and professional service
Mandy and her colleagues at Richard Kendall have recently dealt with sale of a property for me. I cannot thank them or recommend them highly enough. Professional, knowledgeable, tenacious and a pleasure to deal with. Mandy was on top of the full transaction chain at all times and ensured everyone was kept informed, and gently pushed when necessary.
Pete · 28 November 2022
Agent replied · 16 June 2024
Thank you for the review
★★★★★ 5/5
TrustpilotDonna & Suzanne SUPER STARS
From start to finish both Suzanne and Donna were fantastic , constantly on the ball extremely professional and efficient. They both made the whole transition from sale to purchase seamless. If we decide to move on in the future there is no question where we would turn to.A huge thank you From Paul & Annaliesa
Annaliesa · 8 March 2023
Agent replied · 16 June 2024
Thank you for leaving a review for Suzanne and Donna
★★★★★ 5/5
FacebookKaren has been fantastic as the estate agent of the property I was purchasing. She has regularly kept in touch with any updates and has been great when trying to confirm completion dates. I would highly recommend and if ever selling my house in the future will be sure to use Richard Kendall.
Claire · 3 May 2023
Agent replied · 22 March 2026
Thank you for taking the time to leave a review for Karen. It really is appreciated.
★★★★★ 5/5
TrustpilotJust sold our house with Richard…
Just sold our house with Richard Kendall , Karen Marijewko support us and was very supportive and helpful. And was clear with what was happening each step of the way.
Amy · 8 September 2024
Agent replied · 29 October 2024
Thank you for taking the time to leave a review.
★★★★★ 5/5
TrustpilotI had an excellent experience
I had an excellent experience with Richard Kendall and his team, particularly Karen. was incredibly supportive, quick to respond, and took swift, actionable steps throughout the process. Karen, too, was very supportive, making the entire experience smooth and efficient. I highly recommend their services.
Sajjad · 13 December 2023
Agent replied · 16 June 2024
Thank you for leaving a review for Karen
★★★★★ 1/5
GoogleHorrible experience with this company specifically with their employee Alice, she misguided us in so many things. Not cooperative at all. We took her help to rent 27 finkin lane in wakefield but that place is full of molds, damp walls and a very rude landlady alex owns it. We asked them for repairs and in return she handed us a notice to vacate the property. Not going to recommend anyone to take help from this company. They never repaired anything and just handed over the notice to vacate the property. When we complained to them, they said that we have repaired everything, if that was the case then why would we leave the property if everything was okay?
Iqra · 30 July 2024
Agent replied · 29 August 2024
We take all reviews seriously and are dedicated to ensuring every tenant has a positive experience with us.
After thoroughly reviewing your comments and our records, it appears there may be some misunderstanding regarding your experience. Our records show that all maintenance issues reported by you were addressed promptly and resolved within an acceptable timeframe.
We are committed to transparency and fairness, and we want to ensure any genuine concerns are properly addressed. If there has been an oversight or if you can provide additional information, please contact me directly at the Horbury Office at 01924 260022. We would be happy to discuss this further and resolve any issues you may have encountered.
Thank you, Amy
★★★★★ 5/5
GoogleAfter several unsuccessful attempts to get an accommodation, I came across Richard Kendall's Rental service, Horbury's branch in Wakefield. It was quite a process due to all the checks required. Jessica Judd whom my spouse and I worked with was very assistive, polite, friendly, professional and helpful during the process of acquiring the property in which we're living presently.
Indeed, I am pleased Jessica's input to facilitate the rental process as she pushed to get everything sorted for me. She's a great agent and I'm certain I would use her services as well as the services of Richard Kendall again in future.
ENUGE · 30 July 2024
Agent replied · 29 August 2024
Thank you for taking the time to leave a review for Jess in the rental department.
★★★★★ 5/5
TrustpilotNew house purchase
We first dealt with both Liz & Joanne at Richard Kendall estate agent branch (Northgate in Wakefield) in September 2023 for the purchase our new home.Our new purchase took some time due to issues with our sale, but we continuously updated & informed on our new purchase by Liz which made us feel that our issues were important to her which reassured us also.We couldn't be appreciative enough for her time & efforts & patience in facilitating our purchase.We can't speak highly enough of Liz & the Northgate branch, we couldn't recommend them highly enough for anyone considering dealing with them.Fantastic experience all round, thanks for everything Liz :-) !!
Martin · 29 July 2024
Agent replied · 23 August 2024
Thank you for leaving a review for Joanne and Elizabeth.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.