Trusted Agent profile · Hook
★★★★★
839 reviews across 1 platform
Station Road, Hook, RG27 9YG
ANCHOR LIFESTYLE DEVELOPMENTS LIMITED's office in Hook, at Station Road, is rated 3.9 out of 5 across 839 reviews on 1 platform.
Every review we hold for the Hook office, from every platform, shown as written. First names only.
4/5
TrustpilotBeen new to Anchor I am not sure because there is not an House officer when completing this form only support staff coming
From what I experience
Dear Mrs Daley.Thankyou for your review and value feedback, as we would like to clarify which form you are referring to please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review or speak to your Area Manager
5/5
TrustpilotSasha
Moving into this place
Dear Mr A Kenny,Thankyou for your review!
5/5
TrustpilotMoving in
Very friendly, efficient serviceThanks
Dear Mr Reford,Thank you for your review and your valuable feedback!
1/5
TrustpilotThese 5 star reviews are about…
These 5 star reviews are about individual staff. Invited to leave reviews on a resident signing up.It is not about the Anchor company so therefore should be under a different category.Trust pilot please get this corrected
5/5
TrustpilotAffordable safe inclusive living for the Older Person
I have lived in Anchor now AnchorHanover for 10 years. I feel completely safe and secure. The property is clean and well maintained. I am so grateful to have found my last ever home.
Hi SusanThank you so much for taking the time to leave your feedback for us. Its lovely to hear that you're enjoying your time with us.Kind RegardsChantelle
5/5
Trustpilotvery helpful staff and friendly
Dear Mr Fawcett,Thank you for your review and your valuable feedback.
5/5
TrustpilotI am very happy and settled in my new…
I am very happy and settled in my new studio flat with anchor housing, the manager helped me settle in quickly as she knew I had concerns
Hello,Thank you for taking the time to leave your lovely feedback.I am happy to hear that you have settled in well.I Have requested further information through Trustpliot, which will allow me to forward your feedback on to the scheme manager where you now live.RegardsLynsey
1/5
TrustpilotUnbelievably bad service
Unbelievably bad service. My mother's elevator keeps breaking down. My mother's fallen and broken her ankle and can't return to her property because the elevator is broken again! DO NOT BUY A PROPERTY MANAGED BY THIS COMPANY.
1/5
TrustpilotI want to know what you are doing to…
I want to know what you are doing to remove gazprom russian gas heating your sheltered housing in the u.k right now. It is time for change.
Hello MariaThank you for your comments, I am sorry for the delay in responding to you.We purchase gas on behalf of residents who live in locations with communal gas heating. We’re in a fixed-price, fixed-term contract with Gazprom Energy, the UK arm of Gazprom, until April 2023. Under these arrangements, we have been able to secure best value and insulate residents from rising gas prices. We are deeply concerned by the actions of the Russian State in Ukraine and are monitoring the situation closely.Kind RegardsLynsey
1/5
TrustpilotLast year we were cold
Last year we were cold, with outdated storage heaters, NO insulation,i am dreading this year, our area manager will no absolute Nothing, Bedworth WARKS, If we pay and save anchor money thats fine, if we want to make our life a bit more bearable its a NO NO,
5/5
TrustpilotI can't thank Anchor enough
I can't thank Anchor enough. I really love where I am, I have made friends, and it makes a change to be amongst people of my own age where we have a lot in common.
5/5
TrustpilotExcellent experience.
Dear Nataliya,Thank you for your review!
1/5
TrustpilotI do not trust them after they have…increase in water charge for 2021 to 2022
I do not trust them after they have increased my water charge from £14.27 to £32.50 this year an increase of £18.23 per month how do they justify this.
Hi GillThank you for taking the time to leave your feedback for us. I have sent you a personal message so that I can ascertain which scheme you live at.If you haven't already queried this will your local manager, they are the best place to start. Alternatively, if you're not getting the answer that you need, please contact Customer Relations directly on 0345 602 5516, Monday to Friday, 08:00 - 18:00.You can also email the team at customer.relations@anchorhanover.org.uk. Please reference trust pilot in your email and I'll ensure that I review it personally.Kind RegardsChantelle
1/5
TrustpilotMY ORIGINAL 5 STAR 🌟 REVIEW IS NOW NULL…
MY ORIGINAL 5 STAR 🌟 REVIEW IS NOW NULL AND VOID ( 10TH OCTOBER 2023). NO OPTION FOR ZERO STARS. CAN'T GO INTO DETAILS. SUFFICE TO SAY 1 STAR 🌟 REVIEW SHOULD SAY IT ALL......
1/5
TrustpilotThanks to
Thanks to Jo sensible, Enid Jackson, Brenda Butler,Jane and Rita for all your reviews, and everyone that's rating Anchor. All you've commented in your reviews is the truth about Anchor how they treat tenants.
1/5
TrustpilotI wouldn’t touch them with a barge…
I wouldn’t touch them with a barge poll , abusive manager, poor maintenance , poor communication .. definitely not a “not” for profit company !! Lies , deception… our scheme has had it all!😢😡
5/5
TrustpilotGood place to relocate to.
We successfully moved into an Anchor property in January. We have received good support from our location Manager and any problems have been dealt with quickly and efficiently. Great place to live.
5/5
TrustpilotExpert paperwork
Expert paperwork, friendly manager. Prompt attention to any problems. Good residents' meeting with rapid production of minutes. Systematic checking of information held by Anchor. Regular checking of e.g hot water supply.
5/5
TrustpilotTracy has really thrown herself into…
Tracy has really thrown herself into Barncroft and we are getting the place sorted at last. I have been here for 15yrs+ and can see a big improvement. New boilers, overgrown trees cut and new wheel chair access to name but a few. Hopefully she will stay. Best manager yet!.
3/5
TrustpilotMy father has been in anchor housing…
My father has been in anchor housing independant living for many years. They are good but when something goes wrong they are useless. Takes weeks to sort out problems.
Hi LindaThank you for taking the time to feed this back to us. I'm happy to hear that your Father is enjoying living with us but I'd really like to look into your concerns for you.In instances of repairs or complaints you should be provided with a clear timeline of a resolution and what that looks like for you. If that's something that you haven't received from us I'd like to pinpoint where we aren't delivering for our residents.I have sent you a personal message to better understand this although you are welcome to contact the Customer Relations team directly on 0345 602 5516. We're open Monday to Friday, 08:00 - 18:00.Alternatively you can email the team at customer.relations@anchorhanover.org.uk. Please reference trust pilot in your email and I'll ensure that I review it personally.Kind RegardsChantelle
1/5
TrustpilotBelow standard
Anchor Housing, you have dirty and damp areas covered in silverfish, communal shower disgusting you end up standing in people’s dirty water because the drain is blocked
Hi JenThank you for taking the time to leave this feedback for us,I have sent you a personal message so that I can understand which location you are referring to better understand how your concerns have currently been managed by us as an organisation.It instances where pest control or repairs are taking place within a location, you should receive a clear timeline on when it will be resolved and what that will look like. Where we don't get it right the first time, we should be keeping you informed right through to resolution.If you'd prefer to contact us please call the Customer Relations team on 0345 602 5516, we're open Monday to Friday, 08:00 - 18:00.Alternatively you can email the team at customer.relations@anchorhanover.org.uk. Please reference trust pilot in your email and I'll ensure that I review it personally.Kind RegardsChantelle
5/5
TrustpilotWe have lived in Ashby House for two…
We have lived in Ashby House for two years and have had a very happy experience with a wonderful Manager and great people who live here
Hi LornaThank you for taking the time to leave your great feedback for us.Its great to see that you're happy living with Anchor Hanover.Kind RegardsChantelle
4/5
TrustpilotA model for adult social care
A model for adult social care. Quality and generous accommodation, well maintained, on-site care 24/7, main meals and coffee bar, spacious outdoor grounds and social activities.
Hi R. ButterfieldThank you for taking the time to leave your lovely feedback for us.Its great to read that you're enjoying living with Anchor Hanover.Kind RegardsChantelle
1/5
Trustpilotpoor communication yet again
poor communication yet again. get a letter today 31 July dated 29th July inviting me to attend. the July zoom meeting of the focus group
Hi SheilaThank you for taking the time to feed this back to us.I have requested further details from you via Trust Pilot so that I am able to look into this matter for you.I look forward to hearing from you.Kind RegardsChantelle
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
