5/5
TrustpilotWe have only been here a short while…
We have only been here a short while but very happy the communal areas are spotless as well as the laundry.Warden very helpful and nothing is too much trouble
Trusted Agent profile · Hook
ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook reviews
★★★★★
839 reviews across 1 platform
Station Road, Hook, RG27 9YG
ANCHOR LIFESTYLE DEVELOPMENTS LIMITED's office in Hook, at Station Road, is rated 3.9 out of 5 across 839 reviews on 1 platform.
Reviews
Every review we hold for the Hook office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotThis is a lovely place to live I should…
This is a lovely place to live I know I live at rossefield manor here very friendly people and staff and management and the chef
Agent replied · 12 June 2024
Hi KeithThank you for taking the time to leave some positive feedback for us.Its really wonderful to see that Jane is doing such a great job with the location and that residents and family alike want us to know this.Kind RegardsChantelle
5/5
TrustpilotVery pleased with the way everything…
Very pleased with the way everything was arranged for me. No problems and estate manager Alison couldn't do enough to ensure a smooth move in to my new property.
5/5
TrustpilotVery good
I was very happy with all explaining The manager was very helpful and patient with me I was very comfortable the way every thing went Thanks very much
1/5
TrustpilotAm I Allowed to keep 4 small dogs in my…
Am I Allowed to keep 4 small dogs in my Anchor 2 bed flat ?
Agent replied · 12 June 2024
Hello George,Thank youfor your comments, If you can provide me with some more information via the email i have requested through Trustpilot, I will be able to get you some clarification to your question.we do have a pet friendly policy, however this is at the discretion of local Managment. Once the extra information has been provided, i will get this looked into further for you.Alternatively you can contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.ukKind regardsLynseyKind RegardsLynsey
5/5
Trustpilotour new manager has made a big…
our new manager has made a big difference to the atmosphere and conditions of naomi watts house this is our home and it feels like it now so nice to be listened to 👏🏻👏🏻
5/5
TrustpilotWhat can I say tony law house anerley…
What can I say tony law house anerley fantastic scheme managers Jennifer and claudette always seem to get things done so glad to be living here
Agent replied · 12 June 2024
Hi MickThank you for your lovely review.I'll make sure that Jennifer and Claudette receive this a compliment.Kind RegardsChantelle
5/5
TrustpilotSo far so good
So far so good, management very helpful throughout, nice people to deal with, glad we made this choice, nice area, nice neighbours, no complaints at all.
5/5
TrustpilotHappy
We have just moved to Wisbeach with Anchor and really like our apartment. Rob looks after residents very well and found him very helpful.
1/5
TrustpilotAnchor’s surveyor-
Anchor’s surveyor-I would much appreciate it if you could tell me how I can check the qualifications of your surveyors.Thank you
5/5
TrustpilotBrilliant staff
Fantastic staff and great manager have done a great job with what they do here, very friendly staff, great place to live
5/5
TrustpilotCustomer Service at its best
I had made numerous telephone calls tryingto get confirmation of a payment.It was really nice to talk to someone who listenedand resolved the problem efficiently, it was obviousthe Advisor I spoke to values helping others.
1/5
TrustpilotThe worst management agency
The worst management agency, a disaster waiting to happen in Walrond House, whole building left all weekend without power, lifts not working, emergency lighting not working. Vulnerable people left for 3 days without any communication. Vile
5/5
TrustpilotThe professional and courteous manner…
The professional and courteous manner of my sheltered housing contact made the whole process a pleasant and stress free experience. My every question was answered comprehensively and in a delightfully easy way to understand. No problems whatsoever,
5/5
TrustpilotIt is a great place to live friendly…
It is a great place to live friendly staff and great people who live there what more could you want
4/5
TrustpilotSome staff and manager are trying to…
Some staff and manager are trying to killme
Agent replied · 12 June 2024
Dear Mr Ahmed,I have asked Trustpilot to contact you to ask for further information, which will help me to look into your comments further.Alternatively, you can contact our Customer Relations Team on 0345 602 5516 Monday to Friday 8am - 6pm or via email to Customer.Relations@anchor.org.ukKind RegardsLynsey
5/5
TrustpilotFrom the ease of applying to moving in…
From the ease of applying to moving in was seemless,all the staff i have met have been very helpful.
5/5
TrustpilotExcellent service and quality bungalows…
Excellent service and quality bungalows very pleased with all round service
Agent replied · 12 June 2024
Thank you for sharing this lovely feedback with us.
5/5
TrustpilotWe have a great manager
We have a great manager, who always takes notice of your concerns and importantly talks and explains what would/will be the actions. I would like these remarks to be instilled, when taking on any new managers.
5/5
TrustpilotMy mother in law is moving into Hanover…
My mother in law is moving into Hanover Court Next week. Not enough words can say about the wonderful Manager Alison she has been very helpful. She is an asset to your organization.
5/5
TrustpilotI am in a protective environment
I am in a protective environment. The rent slight high. Location of housing near the public transport.
5/5
Trustpilot2024 experience with Anchor
I was offered a studio flat the acceptance process went smoothly and with care by Anchor staff.
2/5
TrustpilotNot a good service at all if it was bad…
Not a good service at all if it was bad I would give you one star
1/5
TrustpilotREPORTS
I have read reports by the ombudsman on the Government's official site how anchor maltreat the tenants
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
