Trusted Agent profile · Hook
★★★★★
839 reviews across 1 platform
Station Road, Hook, RG27 9YG
ANCHOR LIFESTYLE DEVELOPMENTS LIMITED's office in Hook, at Station Road, is rated 3.9 out of 5 across 839 reviews on 1 platform.
Every review we hold for the Hook office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent team and very helpful
Excellent team and very helpful Everyone at Anchor has made my move to a new home easy and made me feel welcome Thanks to all at Anchor Kind Regards Steve 24 Harrow Court
Hello Mr Morritt,Thank you for taking the time to leave such lovely feedback. I am really happy to hear that have settled in well in your new home.I will make sure that the team at Harrow Court receive your lovely comments. RegardsLynsey
5/5
TrustpilotThe manager was more than helpful
The manager was more than helpful, and welcoming
Dear Helene,Thank you for your review and your valuable feedback!
4/5
TrustpilotThe manager at the scheme very…
The manager at the scheme very welcoming and helpful
Dear Jeanette Thank you for your review! We're delighted to hear that you received a good service from the Location Manager and that they were welcoming and helpful.
5/5
Trustpilotlovely friendly workman did an…
lovely friendly workman did an excellent job
Dear Anni Garrod,Thank you for your review and valuable feedback. We are delighted to hear that you're happy with your repair work completed.
5/5
TrustpilotAnchor Housing provides a range of…"one call covers all".
Anchor Housing provides a range of integral services that which are seen as being over an above what most would expect from others who would appear to be delivering on similar remit. Anchors commitment shows that they excel and lead, by intuitive example, where other housing bodies only struggle to follow.
5/5
TrustpilotAll of the staff are really friendly…
All of the staff are really friendly and helpful
Dear Michael Forte,Thank you for your review and your valuable feedback.
5/5
TrustpilotWe are living at 19st clemence court in…
We are living at 19st clemence court in Folkestone Kent ,our move wouldn’t have been made as easy as it was if it was not for our two wardens , they have been so obliging,. And could not have been more helpful, we feel they made our move so much mor easy .
1/5
TrustpilotAVOID
Please dont make the same mistake we made,avoid these cowboys like the plague,they will not let you improve your property and will happily watch the communal areas deteriorate,they are making our retirement hell
Hello FrankThank you for leaving your feedback.I have requested further information through Trustpilot so that I can investigate your comments more thoroughly.Our Customer Relations team are also available on 0345 602 5516, Monday to Friday, 08:00 - 18:00 or by email at customer.relations@anchor.org.ukThey can then investigate your concerns and issue a full response in relation to your experience and explain how we can help going forward.Kind RegardsLynsey
5/5
TrustpilotVery helpful
Very helpful, welcoming and informative about your new home
Dear Jacky Mcleod,Thank you for your review and your valuable feedback. We are delighted that you are enjoying your new home.
5/5
TrustpilotAn Easy and Straight Forward Experience!
An easy, smooth and Efficient experience. Not complicated, Sue our Manager guided us through the whole procedure, and we were surprised how easy it was!She was extremely Helpful and informative, and made it straight forward, with the various forms, and paperwork!
5/5
TrustpilotForever Home
So quiet and peaceful.Thank you Anchor.
Dear Mr D Browne,Thank you for your review and valuable feedback. We are delighted to hear you are happy with your home.
5/5
TrustpilotAnchor have their residents and staff at the forefront of their business model.
Anchor have their residents and staff at the forefront of their business model, and that obviously includes human resources from all directions. my recent experience in having a repair rectified has been easy, speedy and user friendly (advance notice, convenient times and management follow through). MH
4/5
TrustpilotCaring staff
Really caring staff who bed over backwards to be kind and considerate to residents. The building and gardens are pleasant and well maintained and the lunches they provide to residents are well balanced and good quality. The only improvement they could make would be to provide more organised activities for the residents, but overall, a really well run place.
5/5
TrustpilotOutstanding
Outstanding. All the time.
Dear Veronica,Thank you for taking the time to leave us a review and we're so glad to know you are happy.
5/5
TrustpilotVery easy to do Manager very helpful
Dear Pat,Thank you for your review and valuable feedback!
4/5
TrustpilotThe holly court manager Pam she was…
The holly court manager Pam she was brilliant
Dear Mrs D Rogan,Thank you for your review and valuable feedback. We are happy to hear that Pam was helpful.
5/5
TrustpilotBishopstoke resale
We used Anchor resales to sell an apartment that belonged to a deceased relative. It was a protracted affair with many false starts and dead ends. Stephen Hardy held our hand throughout and even found us temporary rental tenants until the right buyer came along. He was amazing and we cannot speak highly enough of him.
1/5
TrustpilotIf I could give a zero score I would
If I could give a zero score I would. I have been in my Anchor flat for a year now and find morale here is very low. The problems are too many and too complex to include here, these are issues we must address with management before taking further action.
3/5
TrustpilotAnts in my kitchen water not taste nice
Dear Mr. Williams, Thank you for leaving a review. We are sorry to hear about your experience. Please make sure your location manager is aware of this so they can deal with the issues.
5/5
TrustpilotVery helpful throughout the process
Dear Mr Brown,Thank you for your review and valuable feedback. We are happy to hear that the Location manager has been very helpful.
1/5
TrustpilotSo- called Charitable rent increases
Anchor have just increased their rent and service charges by a minimum of £80+ per month.....and they have the cheek to state they're "not for profit"!Stay away from these greedy profit seeking xxxxxxxx whose morals are beneath contempt and prey on the most vulnerable in society. You CANNOT believe a word they say !
5/5
TrustpilotExerlent services very professional and…helpful
Exerlent services very professional and very helpful
Dear Kelvin Brayshaw,Thank you for your review and your valuable feedback.
1/5
TrustpilotAbout Anchor if the information below is true
If the information below is truecan you explain why you score so low, in best companies?About AnchorInformation written by the companyWe are the largest not-for-profit provider on housing and care for older people in England and manage 60,000 homes for people in later life across more than 1,700 sites and operate over 85% of local councils in England.i
4/5
TrustpilotBeen new to Anchor I am not sure because there is not an House officer when completing this form only support staff coming
From what I experience
Dear Mrs Daley.Thankyou for your review and value feedback, as we would like to clarify which form you are referring to please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review or speak to your Area Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
