Every review we hold for the Hook office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat Company.
Rating only, no written review.
Barbara · 14 September 2026
Agent replied · 25 September 2026
Dear Barbara,
Thank you for your review. We're delighted to hear you think so highly of Anchor. We appreciate your feedback and pleased to know you've had a positive experience.
★★★★★ 5/5
TrustpilotNew to the area
New to the area . It’s the kindness and helpfulness of Mandy which struck me straight away
Little · 28 June 2023
★★★★★ 5/5
TrustpilotVery good service and great service
ANTHONY · 8 March 2024
★★★★★ 5/5
TrustpilotThat when you get in touch with somebody they listen and do something
The response that I got from the new area manager,this is the best response that i have ever had while dealing with anchor
Michael · 23 November 2022
★★★★★ 5/5
TrustpilotVery understanding and helpful
Mrs · 8 March 2024
★★★★★ 5/5
Trustpilotprotective scheme manager
donna our scheme manager at rowan court ladybarn is very protective to tennants i praise her highly
Angela · 21 December 2022
★★★★★ 5/5
TrustpilotExperienced and patient guidance…
Experienced and patient guidance through the complexities of completing DWP forms.
SIMON · 6 June 2023
★★★★★ 5/5
TrustpilotThe customer service is excellent
The customer service is excellent. The staff go out their way to help everyone .
Gees · 30 December 2022
★★★★★ 5/5
TrustpilotVery clean and lovely manager♥️
Rating only, no written review.
Ms · 2 June 2026
Agent replied · 4 June 2026
Hi, thank you for your lovely feedback. We’re really pleased to hear you’ve found everything very clean and that the manager has made such a positive impression. We wish you continued happiness in your home!
★★★★★ 5/5
TrustpilotA very good and welcoming service
Rating only, no written review.
Mr · 1 June 2026
Agent replied · 4 June 2026
Hi Gary, thank you for your feedback. We’re really pleased to hear you’ve found the service very good and welcoming. We wish you continued happiness in your home!
★★★★★ 5/5
TrustpilotSupport from staff and smooth process.
Rating only, no written review.
Paul · 1 June 2026
Agent replied · 4 June 2026
Dear Paul,
Thank you for your kind feedback. We’re really pleased to hear our team were supportive and that everything went smoothly for you. We wish you lots of happiness in your new home!
★★★★★ 4/5
TrustpilotMostly all is ok.
Susan · 26 May 2026
Agent replied · 4 June 2026
Hi Susan, we’re sorry to hear about the issues with the shower and understand how disappointing this must be, especially with the delay to your move‑in. Concerns about repairs and charges are taken seriously, and we’d like this looked into properly. Please contact our Customer Relations team on 0345 602 5516 or email customer.relations@anchor.org.uk, who will be able to review this with you.
★★★★★ 5/5
TrustpilotExcellent service
Fast,knowledgeable, cheerfull and polite great service
Jeannette · 18 April 2023
★★★★★ 5/5
TrustpilotSimply good and nice place.
Rating only, no written review.
Mr · 23 December 2025
Agent replied · 25 December 2025
Hi Mr R Glowacki, Thank you for taking the time to leave a review, and we're glad you like your home. We wish you lots of happiness!
★★★★★ 4/5
Trustpilotexcellent warden
Rating only, no written review.
John · 13 November 2024
Agent replied · 22 November 2024
Dear John Commons, Thank you for your review!
★★★★★ 5/5
TrustpilotThey are very helpful.
Rating only, no written review.
Jennifer · 6 November 2024
Agent replied · 22 November 2024
Dear Jennifer Chalmers, Thank you for your five-star review.
★★★★★ 5/5
TrustpilotVery friendly and helpful Anchor staff.
Rating only, no written review.
Stephen · 25 October 2024
Agent replied · 22 November 2024
Dear Stephen Fry,Thank you for taking the time to leave us a review. We're delighted to know that you've found our staff to be friendly and helpful, and hope you'll continue to be happy with our services.
★★★★★ 5/5
Trustpilotexcellent service
Rating only, no written review.
John · 19 October 2024
Agent replied · 22 October 2024
Dear John, Thank you for your review!
★★★★★ 5/5
Trustpiloteverything was proffessonal and smooth
Rating only, no written review.
Jacqui · 11 October 2024
Agent replied · 22 October 2024
Dear Jacqui Torgut,Thank you for taking the time to leave us a review! We're happy you found your experience to be professional and run smoothly. We wish you the best of luck in your new home!
★★★★★ 5/5
TrustpilotPerfect from start to finish
Rating only, no written review.
Liza · 20 September 2024
Agent replied · 22 October 2024
Dear Liza, Thank you for your review and your valuable feedback. We are happy to hear that you had such a great experience during your move in period.We wish you the best of luck in your new home
★★★★★ 5/5
TrustpilotVery helpfull and informative staff.
Rating only, no written review.
Joy · 14 September 2024
Agent replied · 22 October 2024
Dear Joy, Thank you for your review and your valuable feedback! Happy to hear that our colleagues have been helpful and informative.
★★★★★ 4/5
TrustpilotHelpfull on phone
Customer · 4 September 2024
Agent replied · 22 October 2024
Dear Mr G Howe, Thank you for your review! Glad to hear that our colleagues have been helpful.
★★★★★ 5/5
TrustpilotGreat
Great, thank you
Miss · 30 August 2024
Agent replied · 22 October 2024
Dear Miss T Bezsonova, Thank you for your review!
★★★★★ 5/5
TrustpilotSite manager so helpful & accommodating
Rating only, no written review.
Mrs · 28 August 2024
Agent replied · 22 October 2024
Dear Lynn, Thank you for taking the time to leave us a review, it's much appreciated. We're glad to hear that the staff were friendly and helpful.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.