Trusted Agent profile · Hook
★★★★★
844 reviews across 1 platform
Station Road, Hook, RG27 9YG
Part of ANCHOR LIFESTYLE DEVELOPMENTS LIMITED, see every office.
ANCHOR LIFESTYLE DEVELOPMENTS LIMITED's office in Hook, at Station Road, is rated 3.9 out of 5 across 844 reviews on 1 platform.
Every review we hold for the Hook office, from every platform, shown as written. First names only.
5/5
TrustpilotYou are made to feel really welcome
You are made to feel really welcome, christine explains everything and is really friendly
Dear Niel, Thank you for your review. Happy to hear you had a smooth move in and that Christine explained everything well.
5/5
TrustpilotAshley the manager at cherry tree court…
Ashley the manager at cherry tree court is so helpful, he goes out of his way to help and makes sure everything is ok.
5/5
TrustpilotVery helpful staff and always available…
Very helpful staff and always available to Answer any questiins
Dear Susan, Thank you for taking the time to leave us a review, it's much appreciated. We're glad to hear that the staff are very helpful. We wish you the best of luck in your new home.
5/5
TrustpilotI was really glad of the support at…
I was really glad of the support at that point in time over the last few months I am undergoing a lot of.treatment for my myeloma Sara always ask how I am getting on and my hospital appointments she always knows when I am feeling down and finds the time to support me I have no family and it meant a lot to me
5/5
TrustpilotPolite and friendly staff and all…
Polite and friendly staff and all information readily available
Dear Neil, Thank you for taking the time to leave us a review, it's much appreciated. We're glad to hear that the staff were friendly and helpful.
5/5
TrustpilotVery professional informative it made…
Very professional informative it made me feel at ease would recommend you to anyone
Dear Roy Jones, Thank you for your review. Happy hear that your received all the information you needed and that you would recommend Anchor.
5/5
TrustpilotHelpful…
Very easy to apply and very helpful staff.
Dear Graham Slaney,Thank you for taking the time to leave a review! We're so pleased you had an easy application experience and found our colleagues to be helpful.
4/5
TrustpilotSite Manager friendly
Site Manager friendly, helpful but often failed to reply tovoice mail messages when not available.
Dear Bryan Slater, Thank you for taking the time to leave us a review. We are glad to hear that the site manager was friendly and hope that the voicemail message has now been resolved.
4/5
TrustpilotStaff very helpful and welcoming john…
Staff very helpful and welcoming john has been very helpful and so has Nathan everyone
Dear Mrs P Dore, Thank you for taking the time to leave us a review. So happy to hear that our colleagues have been helpful. Enjoy your new home!
5/5
TrustpilotMoving in
Very helpful Manager (Dylan) and good team of people helping.
Dear Julia,Thank you for your review! We are happy to hear that Dylan and the team have been helpful.
1/5
TrustpilotSo Anchor is now ‘inviting’ residents…
So Anchor is now ‘inviting’ residents to put a good review in. Thereby changing their ‘Poor’ rating to an ‘Average’ rating.Now here’s an idea -How about turning your attention to repairs and replacements that need doing ,Anchor ? instead of residents being given numerous excuses as to why nothing can be done.
4/5
TrustpilotThe staff are very helpful and…
The staff are very helpful and supportive. The building is well maintained. The other tenants are very pleasant.
Dear Rose, Thank you for your review and valuable feedback. We are happy to hear that you are enjoying the property and meeting other residents.
5/5
TrustpilotThe manager was very kind and helpful…
The manager was very kind and helpful and efficient and all contacts with customer service was positive too.
Dear Ms Corrigan,Thank you for your review and your valuable feedback!
3/5
TrustpilotCar parking
Please can you let me know if my wife works and I have hospital appointments three times a week and we have 2 cars can we park both cars on the estates flats carpark as there is always at least 5 parking spaces available
Hello Ken_Hill,Thank you for your comments, I have requested more information from Trustpilot, which will help to assist with your question.I feel that the best person to answer your question would be your Location Manager. However if you prefer you can call our Customer Enquiries Team on 0870 731 2020 Monday to Friday 8am - 6pm and Saturday 8am - 4pm.RegardsLynsey
5/5
TrustpilotAnchor Housing
Helped me settle in to a new home and the manager is lovely and very helpful.
Hi Jimmy, Thank you for taking the time to leave us a review - it's much appreciated. We're glad to hear you've settled in well and you are happy with the Location Manager. Good luck with your new home!
5/5
TrustpilotNice people to do business with
Very prompt and courteous reply which makes a pleasant change.
Dear Mrs Susan Trafford,Thank you for your review! Happy to hear that our colleagues have been quick and kind in helping you.
5/5
TrustpilotMy first home
Great to hear from anchor and view a property, lovely area, location, tidy , clean and most importantly quite
Dear Julie, Thank you for your review! We're delighted you're enjoying your new home.
4/5
TrustpilotA very smooth transfer from one Anchor…
A very smooth transfer from one Anchor property to another.
Dear Elaine, Thank you for your review and valuable feedback. Happy to hear you had a smooth move in. Best of luck in your new home.
5/5
TrustpilotDue to the pandemic Dianne and past…
Due to the pandemic Dianne and past management have worked tirelessly with residents to keep us all updated and safe on regulations.I myself had Covid last month and followed all regulation also kept Dianne updated on progress she was very helpful.
Hello Patricia,Thank you for taking the time to leave such lovely feedback.I am sorry to hear that you were unwell recently, I hope that you are feeling much better now.If you could provide me with the name of the property where you live via the request through Trustpilot, i will make sure that Dianne receives this feedback.Kind RegardsLynsey* Thank you for your details Patricia, I will pass the accross to Diane.
5/5
TrustpilotSt andrews house
We were made very welcome before and after we had moved in, everything was explained clearly and simply
Dear Mrs Michelle Allen, Thank you for your review and valuable feedback! We are glad you are enjoying your new property.
5/5
TrustpilotThe team are friendly and always…
The team are friendly and always approachable
Dear Lisa,Thank you for taking the time to leave us a review, it's much appreciated. We're glad to hear that the staff are friendly and approachable. We wish you the best of luck in your home.
5/5
TrustpilotYour representative Is excellent
Your representative had an excellent telephone manner and provided information and help effortlessly. Well done!
Dear Peter,Thank you for taking the time to leave us a review, We're glad to hear you were happy with one of our call centre colleagues and hope you continue to be happy with our services.
5/5
TrustpilotWell organised,the site is very well…
Well organised,the site is very well managedEveryone is helpful and friendly,and very peaceful.
Dear Mr M Karaoui,Thank you for your review. We are happy to hear that you are enjoying your new home.
5/5
TrustpilotThe lady I spoke to was very helpful we…
The lady I spoke to was very helpful we just hope the problem we had is know sorted.
Dear Ian, Thank you for your review and your valuable feedback. We're sorry to hear about your issue, if there are any further concerns, please speak to your local manager.
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