5/5
TrustpilotGreat site manager nice place to
Great site manager nice place toLive
Agent replied · 22 October 2024
Dear Mike, Thank you for your review!
Trusted Agent profile · Hook
ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook reviews
★★★★★
839 reviews across 1 platform
Station Road, Hook, RG27 9YG
ANCHOR LIFESTYLE DEVELOPMENTS LIMITED's office in Hook, at Station Road, is rated 3.9 out of 5 across 839 reviews on 1 platform.
Reviews
Every review we hold for the Hook office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotNew Move…
Everyone is so friendly both Staff and residents
Agent replied · 22 October 2024
Dear Maureen, Thank you for taking the time to leave us a review, it's much appreciated. We're glad to hear that the staff and residents were friendly. We wish you the best of luck in your new home.
5/5
TrustpilotIt's a lovely place to live and very quite 😃😃
It's a lovely place to live and quite 😃
Agent replied · 22 October 2024
Dear Miss W Gilbertson, Thank you for your review. We are happy to hear that your new home is lovely and quiet. Enjoy!
1/5
TrustpilotHarassment of an elderly lady
10 months after the death of one of their tenants Anchor are still harassing his elderly sister for money. Today she received SEVEN bills for random made up things that she has absolutely no liability for. We've contacted everyone we can think of to get these 'people' exposed. They need to be stopped.
5/5
TrustpilotAmazing ppl thank you
Agent replied · 22 November 2024
Dear John Smith, Thank you for your five-star review.
5/5
Trustpilotmanagers were very helpful and friendly. and arranged for the flat to be suitable to move into.
managers were very helpful and friendly
Agent replied · 22 October 2024
Dear Bernadette Mearman,Thank you for taking the time to leave us a review! It's lovely to know that you found our managers to be very helpful and friendly and had a good experience moving into your flat. We hope you'll be very happy in your new home.
5/5
TrustpilotNew flat move
The company is Always helpful.
Agent replied · 22 November 2024
Dear Peter Clark,Thank you for taking the time to leave us a review. We're glad you found us to be helpful and hope the move went well! We wish you all the happiness in your new home.
5/5
TrustpilotVery helpful and efficient and everyone…
Very helpful and efficient and everyone has been helpful and friendly
Agent replied · 24 August 2024
Dear Brian, Thankyou for your review and valuable feedback. We're so delighted to know the staff were very helpful and efficient. We hope you'll continue to be happy in your new home.
1/5
TrustpilotANCHOR HOUSING ASSOCIATION NOT TO BE TRUSTED
ANCHOR HOUSING ASSOCIATION DEFINETLY NEED INVESTIGATING BY BBC'S PANORAMA A lot of the one red stars on trust pilot are true, especially the FALSE ASBOS that certain scheme managers are placing on good innocent tenants that have done no wrong, these VERBAL ASBOS that anchor staff are placing on tenants ,DO NOT EXIST
5/5
TrustpilotVery friendly and helpful
Agent replied · 22 November 2024
Dear Woody, Thank you for your review. Happy to hear that our colleagues have been friendly and helpful!
5/5
TrustpilotI was fortunate enough to recently take…
I was fortunate enough to recently take up residence at Anchor Housings Queen Elizabeth Court.The complex is immaculately kept, lovely gardens to relax in and great security, very important as I live alone.The manager, Lee, is very helpful and gets involved in any activities the residents organise.The company pull out all the stops to make sure residents are happy and every need is taken care of.Well done Anchor!
4/5
TrustpilotWould have been better if repairs had…
Would have been better if repairs had been done before moving in
Agent replied · 24 August 2024
Dear S Ozkan, Thank you for your review. We are sorry to hear that the repairs were not seen to prior to your move in. If this has not been resolved, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review. All feedback will allow us to resolve any problems and improve our services to you.
5/5
TrustpilotPrompt answers to our queries
Agent replied · 22 October 2024
Dear Mandy Page-Spillett, Thank you for your review! Happy to hear that all your queries are answered promptly.
5/5
TrustpilotLove it here
Love it here. Definitely best move I made . Friendly people and always something to do
Agent replied · 12 June 2024
Thank you for your review and valuable feedback! We are happy to hear that you are loving your new home and keeping busy.
1/5
TrustpilotNear 2 years now and tenants dog still…
Near 2 years now and tenants dog still allowed to foul under our windows and Tennant allowed to store dog poo for weeks on end under our window Complain not any more, waste of time complaining .Hanover Surrey. Today this morning 30th July 2023 dog weeing under our window again, have photo sick of miss management on this estate.
5/5
TrustpilotStaff and residents very friendly and…
Staff and residents very friendly and helpful, property is clean and tidy, apartment (mine) is very spacious
Agent replied · 12 June 2024
Dear Linda,Thank you for your review and valuable feedback! We are glad you're enjoying your apartment.
5/5
Trustpilotjust a easy experiance
Agent replied · 22 November 2024
Dear Customer cher,Thank you for taking the time to leave us a review. We're happy to know what an easy experience you had, and wish you all the best in your new home!
5/5
Trustpilotvery friendly staff and nice studio…
very friendly staff and nice studio flat impressed so far
Agent replied · 24 August 2024
Dear Daniel, Thank you for taking the time to leave us a review, it's much appreciated. We're glad to hear that the staff were friendly and helpful. We wish you the best of luck in your new home.
3/5
TrustpilotWashing Machine
Need plumbing in for a washing machine urgently friends and family helping out at moment
Agent replied · 12 June 2024
Dear Steve, We're sorry to hear about the inconvenience your washing machine has caused. As we'd like to investigate further and relay the review to the appropriate department, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review.
5/5
TrustpilotI’m happy with the sevice I received
Agent replied · 22 October 2024
Dear Harrop, Thank you for your review! Delighted to hear that the service so far is to your expectations.
5/5
TrustpilotGreat building
Great buildingGreat tennentsGreat management
Agent replied · 22 October 2024
Dear Paul Adamson,Thank you for your review!
5/5
TrustpilotEasy to talk to the manager Amontymelia very…
Easy to talk to the manager Amelia very nice flat feeling is safe with everything.
Agent replied · 12 June 2024
Dear Mary, Thank you for your review and valuable feedback! We are happy that you've had a great experience and above all else are feeling safe in your new home.
5/5
TrustpilotThe company is going that extra mile…
The company is going that extra mile for everyone who resides in the properties of Anchor
Agent replied · 12 June 2024
Dear Mr Stephens,Thank you for your review and your valuable feedback.
5/5
TrustpilotThe management was very helpful and…
The management was very helpful and helpful
Agent replied · 22 October 2024
Dear Jean Flint,Thank you for your review. We are glad to hear that our colleagues have been helpful.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
