Trusted Agent profile · Hook
★★★★★
840 reviews across 1 platform
Station Road, Hook, RG27 9YG
ANCHOR LIFESTYLE DEVELOPMENTS LIMITED's office in Hook, at Station Road, is rated 3.9 out of 5 across 840 reviews on 1 platform.
Every review we hold for the Hook office, from every platform, shown as written. First names only.
5/5
TrustpilotExtremely helpful providing very…
Extremely helpful providing very comfortable safe accommodation with very friendly people and staff making a stressful time easy
Dear Lesley Johnson, Thank you for your review. We are happy to hear that you feel comfortable and safe with the added reassurance of new friends and our colleagues.
4/5
TrustpilotHelpful company
Helpful, knowledgeable and courteous representatives. A positive experience at a difficult time.
Dear Durham,Thank you for your review and your valuable feedback. We are happy to hear that you have had such a positive experience. We wish you the best of luck in your home.
3/5
TrustpilotOnly just moved into the premises
Only just moved into the premises. So hard to say as only been there a short period so far. Everyone friendly and okay.
Dear Mrs K Savage, Thank you for your review! We're delighted you're enjoying living in your new home.
5/5
TrustpilotSo far so good I have nothing negative…
So far so good I have nothing negative to say !
Dear Helen,Thank you for your review and your valuable feedback. We are happy to hear that you have had a great experience with Anchor. We wish you the best of luck in your home.
5/5
TrustpilotEfficient easy and good communications…the process followed guidelines and once I was accepted as meeting criteria the process was both smooth and efficient
Efficient easy and good communications by and to key staff
Dear Barry,Thanks so much for taking the time to leave a review. We're glad you found the process to be easy and efficient, as well as good communications from staff. This is great to hear. We wish you all the best!
4/5
TrustpilotA good and reliable service was offered…
A good and reliable service was offered to us. We really appreciate the efforts put in by the Location manager. Thank you.
Dear Paul, Thank you for your review! We're delighted you received a good service and that the Location Manager has helped with your move.
5/5
TrustpilotWV flat 5
The way I’ve been made to feel so welcome
Dear Wendy Vickers, Thank you for your review. Happy to hear that you've been made to feel welcome to your new Anchor home. Enjoy!
5/5
TrustpilotSince morning in the managemenl
Since morning in the management team has been very helpful. The flats are very good and clean.
Dear Mr W M Pemberton,Thank you for your review. We are happy to hear that the management team has been helpful and that you are enjoying your new flat.
5/5
TrustpilotExcellent in every way.
Excellent in every way.Also Claire Briggs the manager at Hanover court,camborne,cornwall is brilliant.very friendly,helpful and nothing is to much trouble.
Dear Mr Barry Knight,Thank you for your review and valuable feedback. We are happy to hear that you are enjoying your home and that Claire has been very helpful.We'll be sure to pass on your comments.
5/5
TrustpilotI had a bit trouble in my flat with…
I had a bit trouble in my flat with water and it didn't take long for someone to come out.
Dear Audrey Callaghan,Thank you for your review and valuable feedback. We are happy to hear that your repair was dealt with promptly.
5/5
TrustpilotGreat
Teresa and Tina did everything they could to make my mother's transition to her new flat run smoothly. Thank you both.Marie
Dear Theresa, Thank you for your review and valuable feedback. We are happy to hear your mother's move in was smooth.
5/5
TrustpilotJust moved into a flat
Just moved into a flat. We had a few queries rang the office they dealt with my queries right away .
Dear Stephen,Thank you for your review and your valuable feedback. We are glad that our colleagues were able to be of assistance.
5/5
TrustpilotExcellent scheme manager such a nice…
Excellent scheme manager Tina scheme manager such a nice lady extremely helpful an asset to Anchor.Thanks LeeNo 53
Dear Lee, Thank you so much for taking the time to leave us a review. We're so glad you're happy living with us and are glad Tina the Location Manager has been so helpful - we'll be sure to pass this feedback on.
5/5
TrustpilotNew tennants
We. Have just been given a bungalow which is going to be our forever home, the service from the start from anchor’s head office to the absolute professional and friendly site manager was beyond amazing,we hope to have many happy years with anchor.
Good Morning Mike,Thank you so much for your lovely feedback.To allow me to priovide this feedback onto the relevant people, i have requested some more information through Trustpilot.If you can provide this to us, i will happily pass on your comments.Thank youLynsey
5/5
TrustpilotFirst month with Anchor
I have lived here for a month and am very happy with my flatHelpful friendly warden and good clean communal areas
Dear Mrs Ditchfield, Thank you for your review and valuable feedback! We're delighted you're enjoying living in your new property.
2/5
TrustpilotQuery
My mum lives in Anchor Housing Complex. Keep chasing for her outdoor light to be replaced as she's recently had a fall resulting in a fracture. I also hear that when a tenant passes away/moves out, the family are asked to remove all fittings and decoration, ie ripping up carpets (even if new or good condition) and stripping of wallpaper? Surely this cannot be acceptable? Purely wasteful. Is this an Anchor initiative?
5/5
TrustpilotEveryone at Anchor was so helpful…
Everyone at Anchor was so helpful particularly the onsite manager.
Dear Mr Michael George Allen,Thank you for leaving a review! We're glad you had a great experience and found everyone at Anchor to be helpful, especially the manager. We wish you luck in your new home!
5/5
TrustpilotBest move I made
Moved in on 1st April. Really pleased with everything. compared to my last address this is fantastic. Very clean, quiet, manager on duty so someone you can actually speak to which is great . Nice communial room where can meet and talk to other residents and best of all fantastic gardens which can sit out on nice summer days. No complaints very happy here.
4/5
TrustpilotAbout tenants and managers
Hi mark Farrell here
5/5
TrustpilotMoved across Anchor from Halesowen to…
Moved across Anchor from Halesowen to Shrewsbury. Went very smoothly, facilitated by managers at both schemes.
Dear Lee Harris,Thank you for your review. We are happy to hear that you are enjoying your new home and that our colleagues were accommodating.
5/5
TrustpilotNeil at the Poplars,Altrincham.
Made to feel welcome,and the location is great,I'm more than happy.
Dear Mr Bailey, Thank you for taking the time to leave us a review, it's much appreciated. We're glad to hear that the staff were welcoming and you are happy. We wish you the best of luck in your new home.
5/5
TrustpilotGreat welcome and very helpful…
Great welcome and very helpful regarding the ins and outs of everything
Dear Dean,Thank you for your review. We're delighted to hear that the process has been smooth and well-communicated.
5/5
TrustpilotNo fuss or drama
No fuss or drama, any small problems dealt with quickly and efficiently by the building Manager, Liz. Thanks to all concerned
Dear Mr Kelly,Thank you for your review and your valuable feedback. We're happy to hear that all issues were dealt with quickly and efficiently.
4/5
TrustpilotComfortabl,warm flat
Comfortabl,warm flat. Lovely surroundings and very helpful members of staff who give help when needed
Dear Sylvia Caley,Thank you for your review. We are glad to hear that you are enjoying your new flat.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
