Trusted Agent profile · Hook
★★★★★
840 reviews across 1 platform
Station Road, Hook, RG27 9YG
ANCHOR LIFESTYLE DEVELOPMENTS LIMITED's office in Hook, at Station Road, is rated 3.9 out of 5 across 840 reviews on 1 platform.
Every review we hold for the Hook office, from every platform, shown as written. First names only.
1/5
TrustpilotCommunal Area Policy
I've been an owner of a leasehold flat for 7 years. Now being told to remove items from my garden which do not comply with Anchors Communal Areas Policy which I had never heard of till our November Newsletter. I know other estates have similar items in communal gardens (like my small table and chairs). Anchor say they will be removed on 31st October if not removed by me. How can they treat the elderly like this???
1/5
TrustpilotWouldn't you know it????
Wouldn't you know it????? Lynsey, replied to my comments, with exactly the response, I was raising the issue about. It's a very sad state of affairs to say, but it epitomises everything about Anchor......... "Ignore the problems, and in time the oldies, will give up and go!!!". What a 'shower'!!!
Hello Marion,I am sorry that you are unhappy with our responses, As this is a public forum, we are unable to discuss anything specific, which is why i would encourage you to provide me with your contact information so we are able to listen to and investigate your concerns. I have again requested for you to provide contact information via Trustpilot, However if you prefer you can contact our Customer Relations team who will absolutley listen to what your concerns are by contacting them on 0345 602 5516, Monday to Friday, 08:00 - 18:00 or by email on Customer.Relations@anchor.org.ukKind RegardsLynsey
5/5
TrustpilotTwo thumbs up…
We recently sold my mother’s lovely flat at Hampshire Lakes. The sales team, Stephen Hardy and Tracey Brown, provided a clear and friendly service. When we encountered problems on our side with a delay to probate they were helpful and communicated well with our buyers so we didn’t lose them. I fully recommend them.
Hi SarahThank you for taking the time to leave your feedback for us. It's always lovely to be able to let our colleagues know that they're doing a great job.I have passed this on to Stephen and Tracey.Kind RegardsChantelle
5/5
TrustpilotHeating
Anchor are always there if you you have a problem, quick to sort things out
Dear Margaret, Thank you for taking the time to leave us a review - it is much appreciated. We're glad you know you have been happy with our services and hope you'll continue to be happy in your home.
5/5
TrustpilotExcellent Landlord
Straightforward viewing and acceptance of tenancy. Great attitude of the site manager, very helpful and friendly, no problems at all.
Dear Stephen, Thank you for your review! We're delighted you received a good service and that the Location Manager has helped with your move.
5/5
TrustpilotExcellent Landlord
Straightforward viewing and acceptance of tenancy. Great attitude of the site manager, very helpful and friendly, no problems at all.
Dear Stephen Owen,Thank you for your review. Happy to hear you had a straighforward move in process and that the manager was helpful.
4/5
TrustpilotYes I like all the staff and residents…
Yes I like all the staff and residents they are a good bunch of people
Dear Chris, Thank you for your review. We're happy to hear how the Location Manager and residents are helpful. We're glad you chose us and hope you'll continue to be happy in your new home.
5/5
TrustpilotMy experience was that I was so…
My experience was that I was so grateful that I am getting help and support from Anita who helped me out getting my new home
Dear Mrs Sukhbir Kaur,Thank you for your review and your valuable feedback. We are happy to hear you've received the required help and support to move into your new home
5/5
TrustpilotOur forever home x
Our forever home, will take us a bit of time to get things sorted but it's ours home x
Dear Claire,Thankyou for your review and valuable feedback. We're so delighted to know this will be your forever home. We hope you'll continue to be happy in your new home.
5/5
TrustpilotAbsolutely first class from enquiry to…
Absolutely first class from enquiry to signing lease very happy and settled in seamlessly
Dear Stephen, Thank you for taking the time to leave us a review - it is much appreciated. We're glad you know you have been happy with the process of settling into your new home. Best of luck in your new home.
5/5
TrustpilotVery Happy 😊
Emily and Richard so very helpful and nothing too much trouble 😊
Dear Rhonda Rosendale p,Thank you for taking the time to leave us a review. We're glad you had a great experience and we hope you'll continue to be happy with our services.
5/5
TrustpilotIt is great here I was disappointed…
It is great here I was disappointed that I had to buy my own carpets cost me over £900 pounds Michael Willison
Dear Michael Willison, Thank you for your review and valuable feedback. We're sorry to hear about the carpet situation. As we'd like to investigate further and relay the review to the appropriate department, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review.
5/5
Trustpilota manager that truly cares about her role
my mother finally got her property and with the help of the property manager Rose, her worries were put to rest. she has been so much help in finding the right property for her. i could not recommend her enough. Anchor runnymede court wallington
Good Afternoon Neil,Thank you for leaving such a lovely review, regarding Rose.Please could you provide some more information in reagrds to which location this is, so i can pass these comments on to Rose's Manager.Kind RegardsLynsey
5/5
TrustpilotStaff and neighbours are lovely
Staff and neighbours are lovely , flat lovely and spacious, and the bee wise team have been fantastic.
Dear Miss Grant, Thank you for taking the time to leave us a review, it's much appreciated. We're glad to hear that everyone was friendly and helpful. We wish you the best of luck in your new home.
5/5
TrustpilotAshiana company is well organised in…
Ashiana company is well organised in the time I have lived at Ashiana with Covid and managers leaving it’s a credit to you for all the hard work you all do to keep things running smoothly. As a resident I am so grateful for all the amenities and security we have here takes the stress out of every day life.
5/5
TrustpilotVery good flat and very nice to
Very good flat and very nice to, people are very friendly and managers are very helpful and friendly and staff to
Dear Mr Jiggins, Thank you for taking the time to leave us a review, we really appreciate it. We're pleased to know everyone has been friendly and the Location Manager has been too. We hope you enjoy living in an Anchor property.
5/5
TrustpilotLiving
When I needed help they were very good answered questions and sorted things
Dear Karl, Thank you for your review. We are glad to hear that our colleagues have been helpful.
4/5
TrustpilotWhere myself and my wife live is a…
Where myself and my wife live is a very nice anchor property , estate’smanager is very helpful and the residents are very friendly
Dear Ronald,Thank you for your review and valuable feedback. We are happy to hear that you are enjoying your new property and that the estate manager was very helpful.
5/5
TrustpilotIt’s early days but so far I cannot…
It’s early days but so far I cannot fault anything at Timken Grange in Northants. Compared to my mum’s last residence it is far superior in terms of the comfort and cleanliness, the staff have all been very friendly, efficient and above all, spend time talking to and caring for the residents. It’s an uplifting experience to visit mum now in such a lovely positive environment.
5/5
TrustpilotLauren Wilson
Lauren Wilson was absolutely fantastic in sorting out everything to get Keith Poole moved and settledSo helpful and just really lovely to. Made whole experience stress free
5/5
TrustpilotFriendly and informative from my first…
Friendly and informative from my first communication with anchor till I officially moved in.Since moving in I have ongoing support if needed from anchor
Dear Viv Acheson,Thank you for your review and your valuable feedback. We're delighted that you are enjoying your new home and you are receiving ongoing support.
5/5
TrustpilotCherished Moments.
I have been resident at Bradley House,Woodford Green for more than 10 years.I am proud to testify that is one of the safest and most secured place. That environment is matched by a pro active Management/Warden structure - where matters are handled efficiently and within agreed timescales.I have also contacted your Customer Relation Section on many occasions- the response has always been positive. courteous and caring.You have always gone the extra mile.
4/5
TrustpilotV. Good.
Excellent, fulfils my expectations, friendly, used the guest accomodation very good.
Dear John, Thank you for taking the time to leave a review. We're so glad your experience has fulfilled your expectations and you've found the guest accommodation to also be good. We wish you happiness in your home.
5/5
TrustpilotWelcome.
The welcome you get from Carol the manageress and the tenants.
Dear Don Porter,Thank you for taking the time to leave us a review. We're glad to hear that you had a lovely welcome from our manager and residents. We hope you settle in well and wish you lots of happiness.
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