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★★★★★
174 reviews across 2 platforms
Russell Chambers, Hermitage Road, Hitchin SG5 1DB
Your Move's Hitchin office at Russell Chambers is rated 4.3 out of 5 across 174 reviews on two platforms, including 173 Google reviews rated 4.3. Checked 9 October 2026.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Every review we hold for the Hitchin office, from every platform, shown as written. First names only.
5/5
GoogleHad a fantastic experience with Steve and the team at Your Move (Hitchin). Nothing was too much trouble for them and I was really looked after throughout. Very professional and I'd definitely use them again, highly recommend.PositiveResponsiveness, Professionalism
Hi James, Great to hear! Thank you
5/5
GoogleLovely friendly service from Connie Willoughby, nothing was too much trouble! Thanks Connie!
Thank you for your kind review!
5/5
GoogleConnie is a 10/10 agent thanks for all your help with helping me with this move!! A* service
Hi Jess, Many thanks for your review!
5/5
GoogleBrendan Dowson and his team at Your Move, Hitchin won't let you down. Great people to deal with. Very professional and efficient. I have dealt with Brendan for years. Highly recommended.PositiveResponsiveness
Thank you for the great review!
5/5
GoogleMy wife and I visited the Your Move site in Hitchin to speak about properties available on the market. We were greeted by Mr. Peter Dalton who took hours to explain the entire process of buying a home in the UK. Despite not receiving any fees for this service, Mr. Dalton gave excellent advice and demonstrated a high level of professional competence. His unrivalled knowledge of the market in Hitchin and Hertfordshire combined with his obvious enthusiasm gave us a profound appreciation of the market conditions. I would highly recommend this gentleman whom I have no doubt is an asset to the Your Move team. Personally, I thank you again Mr. Dalton for your kindness and generosity.
Hi Severin, Thank you for taking the time to leave a 5 star review. We believe strongly in customer service in this office and to hear feedback like this is brilliant. Peter has just read you review and you've made him very happy. Thanks again.
5/5
GoogleConsummate professionals. Not a phrase I thought I would ever use to describe estate agents! However, this is apt for Your Move. From the very start Peter Dalton had a realistic take on our property, had plans on how to market it and ideas to promote it which far exceeded other estate agents who gave a market valuation. Peter’s negotiation of the sale was exemplary and client focussed throughout. All this culminated in a sale that took 7 weeks from first meeting Peter to completion, and this has happened during Covid. This in itself speak volumes. Meanwhile, praise also has to go to Rob Cowell, the Manager of Your Move, for his excellent photographs and Linda Knight who progressed the sale and kept in touch with all parties throughout the process. One of the main features of You Move is the team spirit, very evident. All staff were across the sale throughout the transaction. I cannot think of one fault or gripe to attribute to Your Move, “particular and exacting” are how I would describe my character!PositiveResponsiveness, Quality, Professionalism, Value
Hi Therese, Thank you so much for your kind words. It was a pleasure working with you. And thank you for the Chocolates, they have gone down very well with the team!
1/5
GoogleMy experience with your move especially the Hitchin branch was very poor. In short words they are con artists. I will advice anyone using them to read contracts carefully before signing. They will attempt to summarise the contract but take your time to read it. The work in favour of the landlord and know how to cover them selves. Do not take their words read the contract. When in dispute with your landlord they do not help rather side with the landlord against the tenants. Even if they know and can see that the landlord is in the wrong they don’t help. They are very helpful and quick to respond when it comes to moving in once you have moved in they do not care. I do regret using yourmove HitchinNegativeResponsiveness, Quality, Value
Good Afternoon Emmanuel, sorry you felt then need to score us 1 out of 5. Information regarding serving notice is contained in the contract you signed and is in no way made hard to find or hidden. We will always try and accommodate tenants requests but unfortunately the decision to allow you to vacate the property early is a decision only the landlord can make. That is not us working in their favour, this is us honoring a contract you both signed.
5/5
GoogleRecently had a property let to us through your move. We are very impressed with our property and we are grateful for the assistance we received from the agents was top notch and would like to recommend them to use yourmove
Hi George. Thanks for your review. Hope you are enjoying your new home.
1/5
GoogleI had an appointment today to view a property at 12:00. Firstly I was sent the wrong address via email, I called up and asked them to confirm the correct address they did this. I arrived at the location at 11:55, and I waited until 12:09; there office is very near to the property. It was raining so I went back to my car. I did not receive a call or a email from the agent, to state why they were late or did not attend, I drove past the property at 12:15 and I saw no letting agent. It’s a shame I had to receive such poor treatment, after travelling over to view their property. I wasted my time and my petrol for no reason.NegativeProfessionalism
Hi Kay, We have tried searching our system for you and checking back over all the viewings that have been booked in on all properties at this time. Unfortunately I can not find you or anyone that this may have happened to, but perhaps booked under a different name. If you would like to give me a call on 01462 459643 I will look into this further. I can only apologise. Kind regards, Rob Cowell
5/5
GoogleI don't think you can do better than these people. I've bought and sold 4 properties and rented 3 times so "this isn't my first rodeo". Everyone in the Your Move (Hitchin branch) I've spoken to or exchanged emails with have been excellent. Robert showed me round the property dispite covid restrictions, had great knowledge of the property, the area, the lease, the management company, the current owner, and he was straightforward open and honest. He also has an enviable beard! Whenever I emailed with issues or queries, Peter responded quickly and professionally and escalated within third parties to get the right attention. If I remember correctly it was also he who was patient and professional while the vendor and I were haggling back and forth over small sums and minor contents. The solicitors I ended up with (Premier Property Lawyers Ltd) were ... let's keep it family friendly, "not good". However Linda at Your Move was amazing. When I was reaching the end of my tether she stepped in worked some magic and in a day we were within touching distance of exchange. I can't thank her enough. If it weren't for her I would probably be piling my stuff into a rental van and driving up the M1 to move into the reception of the solicitors right now. Instead I'm in the lounge of my new home, a couple of celebratory glasses of bubbly in. Thank you thank you thank you :-) As I said at the start I don't think you can hope for better. I hope to be living where I am for some time but if I'm ever selling or renting it out in the future, I'll be calling them and I hope if I buy a property again it's being sold by this team. They are nothing like "Estate Agents", they are like normal people, but better.PositiveResponsiveness, Professionalism
Hi Dave, Thank you so much for the review. It was a pleasure working with you. Anything we can do for you in the future, just let us know. I'll try to make sure my beard maintains the standards already set. Thanks again, Rob Cowell, Your Move, Hitchin
5/5
GoogleRecently sold my flat with your move and Peter (my agent) was absolutely fantastic from start to finish. Not only did he keep me up to date throughout the process he went beyond and ensured we was looked after throughout. I honestly don’t think without Peter and his knowledge and expertise the sale of my property would have went ahead Peter thank you for everything and should I be crazy enough ever to move again, you will be the first person I ring!
5/5
GoogleProps to Jordan and his team - really hard workers!
5/5
GoogleBrendan Dowson and his team at Your Move, Hitchin won't let you down. Great people to deal with. Very professional and efficient. I have dealt with Brendan for years. Highly recommended.PositiveResponsiveness
Thank you for the great review!
5/5
GoogleNice and quick process. Lucy Tonkin was very help and professional in providing services and arranging everything.
Hi Louison, Thank you for your review, we will make sure your kind words are passed on to Lucy
5/5
GoogleBrendan Dowson and his team at Your Move, Hitchin won't let you down. Great people to deal with. Very professional and efficient. I have dealt with Brendan for years. Highly recommended.
Thank you for the great review!
5/5
GoogleConnie has been excellent at helping me throughout the whole process!
Hi Lauren, Thank you for your kind words, they have been passed on to Connie.
1/5
GoogleNo response from enquiry sent to this branch.
Hi Ant, I believe we may have found you on our system under the name of Andrew? If this is correct, you enquired on one of our properties to rent in Stevenage at 10.40pm last night and we called you today to register you, but unfortunately the property was let yesterday. I'm not sure if you meant to leave this for another agent, as when we spoke, you mentioned you had enquired on several properties in the area. I have tried calling you back again, but I really hope you pick this message up as we would very much appreciate it if you could kindly revise your review. We endeavour to provide excellent customer service here, but reviews like this can really damage our reputation and our overall rating. We wish you all the best with your property search! And if anything else pops up within your criteria, we will let you know. Thank you, Connie
5/5
GoogleYour Move Hitchin let and manage my property. Connie is an absolute gem to deal with. Energetic, ever smiling and more importantly is also efficiently prompt in handling matters.
1/5
GoogleGod awful... me and my partner have been nothing but spoken to rudely, more attitude than you’d believe... the law means nothing to them falsely charged us money a few times their accounts must be 5 years old because their maths is so bad and can’t work out a simple sum our rent was £700 and we was due to move out on the 15th of a 31 day month and they said we’d have to pay £400 something because “the accountants said so” but the simple maths works it out to be £338.71 even though we sent a letter to tell them we was moving out on our rent due day which was the 1st but the letter “didn’t show up” a lie which was proven by the investigation that the Royal Mail carried out. they then charged us £120 exiting fee which is against the law of which I found out prior to paying it but even worst they then deducted a further £120 from my security deposit (which is against the law as the deposit can only be deducted from for expenses to the landlord for repairs or unpaid rent and not the letting agents) I have now been waiting more than 3x the amount of time for my FULL security deposit to be returned to me as agreed by the landlord because YOURMOVE are being funny about returning it I’ve been on the phone with them countless times about my deposit to be told each and every time “you’ll get it back when it comes I told you before 3-5 working days” 35 working days later still being told the same thing by the same rude person... don’t even get me started on Brendan lord have mercy this guy has a problem with his attitude towards people... they need to be taught the law and taught how to treat people who want to do business with them AVOID THESE SCUMBAGS AT ALL COSTS THEY ARE OUT ON A BID FOR MONEY AND PAY NO ATTENTION TO THE LAW. DO NOT BE FOLD BY SOME OF THESE REVIEWS AS THEY ARE FAMILY MEMBERS OF STAFF THAT WORK FOR THE COMPANY OR ACTUAL STAFF MEMBERS
Hi Big Turks, Thank you for your review. We take complaints and these kind accusations very seriously. Unfortunately I have not been able to locate you on our customer database so please contact me so I can look into this further. I can assure you, any charges you may have incurred with Your Move, will be lawful due to the way we operate. Please email me your name and the property you are referring to so I can help resolve any issues. You can call me on 01462 459643 or email hitchin@your-move.co.uk. Kind regards, Robert Cowell - Branch Manager
5/5
GoogleVery helpful team. Many thanks.
Hi Marwa, Thank you for your kind feedback! I will pass this on to the team. Thank you! Connie
5/5
GoogleAmazing service, communication and responsiveness, recommend A+++
Thank you Asif, always a pleasure to help!
5/5
GoogleConnie, at the Hitchin Branch, could not have been more helpful with finding my new property. From arranging first viewing, to picking up the keys, it was an incredibly smooth process. No question of mine, went unanswered or was too much trouble to ask! Thank you again Connie! Would highly recommend using Your Move Hitchin again in the future.
Hi Joe, Thank you for your kind words, they will be passed on to Connie!
1/5
GoogleI enquired via email about a property in Stevenage and the estate agent who called me back this morning had such an attitude. After calling MY phone. He was abrupt and short to simple questions, such disgusting service. I don't know who offended him or if he doesn't like his job but he shouldn't bring his bad attitude to clients who just want to make enquiries. GROSS.
Hi Muna. Sorry you have had this service. I have gone through the enquiries today to try to find you but you are not there. I will speak to the members of staff it could have been and re-iterate how important customer service is. This is not our usual level of care and I am disappointed to hear this. Again, I can only apologise. Rob.
1/5
GoogleI can prove the terrible experience with Brendan Dowson y Steve regarding Eduardo Erimo's case. He was cheated by these two persons and they took from him an important amount of money relative to a house's rent. Eduardo is currently working for Airbus. I can certify this company is not trustworthy and it could be very risky do business with them
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Your Move's Hitchin office has 174 reviews across two platforms: 173 on Google, 1 on View Agents. Reviews may appear on more than one platform. Checked 9 October 2026.
Your Move Hitchin is rated 4.3 out of 5 across all 174 reviews, and 4.3 out of 5 on Google from 173 reviews, checked 9 October 2026.
Your Move Hitchin, Russell Chambers, Hermitage Road, Hitchin SG5 1DB.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
