5/5
Highly recommend! James is a lovely man very helpful really appreciate his advice he gave us and help. Thank you
Agent replied · 25 December 2025
Thats our absolute pleasure and we wish the best moving forward.
Trusted Agent profile · Hitchin
★★★★★
168 reviews across 3 platforms
7 Paynes Park, Hitchin, SG5 1EH
Wellington Evans's office in Hitchin, at 7 Paynes Park, is rated 4.9 out of 5 across 168 reviews on three platforms, including 161 Google reviews rated 5.0. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Wellington Evans, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Hitchin office, from every platform, shown as written. First names only.
5/5
Highly recommend! James is a lovely man very helpful really appreciate his advice he gave us and help. Thank you
Thats our absolute pleasure and we wish the best moving forward.
5/5
I can recommend the services of Wellington Evans unreservedly and without hesitation. James was consistently responsive, proactive and professional whilst also very personable. To us as purchasers, James felt like an honest broker between ourselves and the vendor. He worked brilliantly well with our solicitor, Elite Conveyancing, and the vendor, navigating a number of bumps along the road to achieve our completed transaction in around 2 months from initial viewing.
Thank you for your kind review Elaine. A real pleasure to work with you both in to achieve some pretty challenging goals which would have been even harder if you hadnt used our referred conveyancors. We wish you all the enjoyment in your new home.
5/5
When we were looking for an estate agent we found Wellington evens to be a breath of fresh air. They were very reliable and helpful, nothing was to much trouble for them . They made the whole experience run smoothly for us. We would highly recommend nick and James and the team . Thank again with the sale of our house.
Hi Paul, thanks so much for the lovely review. It was a pleasure to help you and Carol move. Best wishes. Nick & James.
5/5
We had an outstanding experience selling our home, and we couldn’t be happier with the service we received. Wellington Evan’s truly went above and beyond from start to finish. It felt more like we had a trusted consultant by our side than a typical estate agent. Their professionalism, responsiveness, and genuine commitment made what can often be a stressful experience feel smooth and well-managed. We would highly recommend wellington Evans to anyone looking to buy or sell, an exceptional service all around.
5/5
James and Nick were excellent all the way through and supported us expertly through the selling process. Both worked tirelessly to secure a positive outcome for us and provided a personal, bespoke, touch along the way. Recommended.
Thank you David. It was a great pleasure working with you both through the sale of your home and we wish you the best of luck moving forward. James and Nick
5/5
We contacted Wellington Evan’s after being with another agent for around six months and getting limited viewings and no offers. At our first meeting Nick advised what he thought might be the reasons and how we could change it when re-listing our property. We took his advice and instantly noticed the difference in the number of viewings and feedback. James oversaw our viewing’s and liaised at every stage. When we accepted an offer he worked tirelessly to ensure the lengthy chain was robust until the sale completed.
Thank you for your kind review Paul. As a team we are delighted that you can reflect on your experience as you do. Sadly, in our view, we often work with vendors who have had ‘sub optimal’ service and guidance from others in our industry but not all is lost when this happens and so we thank you for your trust in us and very pleased to help you get moved. All the best.
5/5
James has been more helpful in the past couple of days with his knowledge of the market than the help and support of two other agents I have been speaking to for the past couple of months. The support and advice provided has gone above and beyond, and has made me more confident in the next steps necessary in our search for a new family home.
Thank you Andrew. As experienced professionals its a pleasure to receive acclaim such as this. Glad we could help 'so far' and very much hope our help assists you in pursuing the interest you have on the property we have for sale.
5/5
I recently used Wellington Evans for a new home I was purchasing. The entire process was managed by a single point of contact, James Evans, who maintained a high-level of communication throughout the process; quickly identified bottlenecks and delays. James’s knowledge and experience certainly shone through, not only effectively managing the upward chain, but also supporting the downward chain where necessary. Often the requests and turn-around timelines were very ambitious, but I guess these pressures are part of the buying and selling process. However, I can confidently say, that without James’s proactive, candid and supportive communication there would have been significant delays and most likely resulted in my purchase falling through. James is never too busy to help or answer questions; I would certainly recommend the service provided by Wellington Evans.
Thanks so much for your generous feedback Darren. It was a real pleasure assisting you as our buyer support the chain above. We work hard with all parties in a chain if needed to ensure our clients achieve their goals... We quite often get comment back that our service in this area is not expected or normally encountered so its lovely to have this acknowledged. It was team work and you Sir (and your lovely partner) were a strong part of that team.!!!!
5/5
We were impressed with James’ knowledge of the local market, and his enthusiasm and commitment to making our house sale a good experience. James is straightforward and honest. He’s the first estate agent I have met (and we’ve bought and sold a few houses now) who is prepared to share his views and offer advice - which was appreciated. After a couple of bumps In the road we sold promptly and with no last minute glitches. I’d certainly recommend a James and Nick - and their service oriented small team.
Claire. Thank you so much for what is a very humbling review. We really wanted to show you how it 'should be' after all the experiences you have had and im proud that I believe we represented our industry as we believe it should be.... Marathon not a sprint as we say.. and it was a real pleasure working so openly with you. By sharing your concerns and needs we were able to adapt our presentation to make sure you could get the best out of us and thats what I believe helped make the transaction proceed so successfully. Thank you so much for working with us and reviewing our interaction as you have. James and Nick
5/5
Nick and James of Wellington Evans have been excellent throughout our sale process and I cannot recommend them highly enough. Bringing a wealth of knowledge and experience they provided expert guidance in selecting the right approach to marketing, then managed the whole viewing process and agreed a sale all in very good time. They have been open, supportive and communicative throughout a complex and often difficult time. Since our Sale was agreed they have continued to work tirelessly on our behalf to organise the other links in the chain to drive things forward towards exchange and completion. If only all agents achieved the same high standards as Wellington Evans.
Gregg & Mel, thank you so much for the wonderful review! It was a pleasure to help you move. Best wished for the future.
2/5
Poor viewing management. Shown up to a viewing at a property to find a confused owner. The viewing was cancelled with no notification or record on their portal. Swift and courteous phone follow up. WE claim to have sent a cancellation email and a voicemail. Neither was received. Please also be aware this agent will filter viewings availability, prioritising cash buyers and people ready to proceed.
Thank you for your review Maviej. Feedback is always important. We are sorry that neither our email or voicemail managed to get through to you. It certainly is not in anyones interest for someone to arrive, unannounced at a home owners door. We do feel that we reasonably did what we could to inform you, please accept our apology that neither seemed to get to you for reasons unknown. In reference to your filtering comment... in this case our client needed a proceedable buyer in a 'brisk' timeframe to help them secure the onward purchase of their dreams. That was their goal and it is for an agent to a) identify their clients needs and b) satisfy them as best as possible... We had alot of interest in this house. Several people whom could view immediately and were proceedable ie under offer or no need to sell. For this vendor that was a preferred position so those viewings were prioritised. Having achieved our customers aims and objectives they are delighted with our service and it is our belief that in this regard we have done what a good agent should do. As discussed on the phone, we retain you as an applicant and will happily present new properties to you as they come to market with us and if not through us, we wish you the best success with your sale and related purchase.
5/5
Nick is one of the most genuine and professional people we've met. His honest and impartial advice helped us tremendously through a stressful house selling process. We'd made the mistake of listing with another estate agent and Nick was still happy to provide guidance when things got rocky. I can honestly say Wellington Evans is the only estate agent we want to work with in future.
Thank you Laura, what a lovely review! James and I are always happy to help regardless of the situation and we very much look forward to helping you move in the future.
5/5
As a landlord myself, I have dealt with many agents but this was my first time as a tenant. From our very first contact, I was very impressed with Wellington Evans because of their friendly, honest, kind approach. My questions were answered promptly and James has always gone the extra mile to assist me in my tenancy in whatever way he could.
Thank you Hilary - its really appreciated.
5/5
James recently helped us with the purchase of our new apartment. Having heard people say, that selling and buying a property is the most stressful thing to do, we were not looking forward to it. From start to finish, James was amazing. He was always there to answer our many questions, he helped us through many situations and took the stress away. We cannot recommend James enough and if you do happen to be buying/selling a property, then this is your chance to use an Estate Agent that goes that extra mile for its customers.
Thank you so much Eileen Durkin it’s an honour to receive your feedback 🙂. It takes two to tango and working with you both to achieve the goals was even more of a pleasure 🙂
5/5
Would really like to recommend Wellington Evans, we put our property on the market with another company - even with this in mind, the help and advice I received from James was fantastic, very well thought through and very helpful, I have not received anything similar from the agents we are currently using. We really hope to be sold soon and would look to use Wellington Evans in the future. Thank you again James.
Thanks Rachel... Im delighted you have found our conversations so useful already..... if only we had met you a bit earlier we could have helped sell your house as well as help find you one to buy. We hope you find a buyer quickly with price sensitive feedback - and that we can find you a house to buy.
5/5
Very happy with the service received. James has been excellent keeping us informed throughout the process. His guidance on the marketing strategy was invaluable. I was sceptical of the open house / sealed bids method at first, but James we correct and we were very pleased with the end result. Would highly recommend to anyone in the Hitchin and surrounding areas.
5/5
James was the agent we worked with when viewing a property. He was very honest and professional but overall a great laugh. He answered any questions we had, gave us advice and was really helpful! Thank you James- wish you all the best!
Well thank you for your review Roshni - much appreciated. Helping people be 'at ease' is key to ensuring a property is shown to its best and any opportunity to help is uncovered which in turn increases the chance of a successful sale. Working with a switched on couple only makes it more enjoyable. We wish you the best with your purchase.
5/5
Without doubt the most helpful, knowledgable and trustworthy company I have come across. All my dealings with the team, and especially James, have been a masterclass in how to sell / buy properties! They give you so much of their time and and have a level of insight into the industry and market I have not seen in other companies. Highly recommend!
Thanks Nel - we strive to help everyone we can and its been a great pleasure to help and support you and your family.
5/5
Just brought my forever home through Wellington Evans. James showed us around and we immediately loved the property. Everything went really smoothly and before we knew it we were handed the keys and a bottle of red and white wine to congratulate us on our new home. What a lovely touch.
Thank you Julia. A real pleasure to work with you and get the matter closed to the needs of both the vendor (28 day exchange) and yourselves. We wish you all the best.
5/5
We had an outstanding experience with Wellington Evans. From the moment we contacted them to arrange a viewing until the end of the process, communication was excellent, clear, realistic, and prompt, without ever making us feel rushed. During the viewing, it was evident how different they are from other agencies. They demonstrated deep knowledge of the real estate industry and the local area, providing us with valuable guidance and tips. They were also patient, spending ample time with us to ensure we felt comfortable and informed. Honesty and transparency truly stood out. In every small detail, we felt heard and understood. We were never just a number to them; they genuinely cared about our needs and were not willing to close a deal that wouldn’t be right for us. I cannot recommend Wellington Evans enough. If you’re looking for properties in the area, they are exactly who you need.
Thank you for your generous review Marcelo. Our mission is to help support home owners and home buyers to the best of our ability in securing their goals. Certainly a pleasure working with yourselves. Obrigado :-)
5/5
Where do I start? Second agent as first didn’t sell my flat within contracted time. Came here as they seem to know what they’re talking about……….. Boom! Got me an offer very quickly - a decent one too, not a silly one. Then conveyancing ……. Super long story …….. buyer’s conveyancer (not solicitor) was ‘kin awful - to cut a long story short, James & Nick proved their worth, experience and industry knowledge eventually got there where I don’t think your average agent would have bothered. Guys - can I use this opportunity to thank you both for all your knowledge and guidance. We got there in the end but probably wouldn’t, had it not been for you. Thank you both - wouldn’t hesitate to recommend Wellington Evans!!!
Thank you for your review Carl, its much appreciated. We are pleased to have 'got there'. The team work with your buyer, to get to exchange was exceptional. Certainly a very challenging transaction to get through but we are delighted to have supported both parties and secured the sale for you. We wish you the very best with your next steps on the south Coast. James and Nick
5/5
Fantastic experience selling my house with Wellington Evans. From the initial valuation right up until completion the attention to detail was excellent - we went through the best strategies for the current housing market and the results speak for themselves, as I received an offer in no time. During the conveyancing process the team were always on hand to help with any issues that cropped up which was hugely appreciated during a time that can often be very frustrating and stressful! Thank you, James & Nick, I will definitely be using Wellington Evans again in the future.
Thank you very much for your review Tom which is wonderful to read. It has been a delight to look after you through the process and we wish you the best in your new home. James and Nick
5/5
Thank you James and team for going the extra 100 miles to find a solution to meet our needs. I recommend James at Wellington Evans as the most genuine estate agent I have had the pleasure of meeting. James provided a very honest appraisal of our property, market conditions and financial options. Thank you for your advice and support.
Thanks Mark - it really is appreciated to receive such feedback. We do feel we bring 'the best we can' to all of our interactions with both home owners looking to sell and landlords looking to let as well of course as our buyers and tenants.
5/5
James was incredibly helpful with giving me information and guidance with what to do with my sale going forward as well as plans for the future. We will definitely be looking to instruct Wellington Evans for our next sale as I have been very impressed with them being open and honest and putting my best interests first. Thanks team!
Dear Emma. Thank you very much for such a positive review of our interactions. I am delighted we could help and we look forward to assisting you again with the next one!!...
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Wellington Evans's Hitchin office has 168 reviews across three platforms: 161 on Google, 5 on Facebook, 2 on Trustpilot.
Wellington Evans Hitchin is rated 4.9 out of 5 across all 168 reviews, and 5.0 out of 5 on Google from 161 reviews.
Yes. In The Trusted Agent 2026 awards: Wellington Evans, Hitchin won Gold.
Wellington Evans Hitchin, 7 Paynes Park, Hitchin, SG5 1EH.