Every review we hold for the Hitchin office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe were tenants through D&J for two and half years and eventually purchased our property from our landlord, also going through D&J. We could not have asked for better help during both processes. Property (both rental and purchase) is of course an emotive, complicated and expensive thing, and we found that the staff at D&J were professional, sensitive and patient. They perfectly navigated the middle player role that we needed them to be in. Both as tenants and buyers, we felt looked after, whilst we also knew that our landlord/ seller was being treated fairly too. They were balanced and attentive, we could not have asked for more.
Jill · 19 August 2021
Agent replied · 30 May 2024
Thank you for your positive feedback it is really appreciated. We strive to provide great customer service and it's always a pleasure to receive such comments.
★★★★★ 5/5
GoogleI was very impressed with the quality of the pictures and a lot of though was given to their layout on the various property platforms, so the first picture was the front door, followed by the down stairs and moving through the house but importantly finishing by duplicating some of the key shots. Once a sale was agreed TLC were onto all the parties, asking what needed to be done to keep the transaction moving. I was pleased and impressed by the service.
Ian · 29 July 2021
Agent replied · 29 July 2026
Thank you so much Ian, I really appreciate the business and your kind comments.
★★★★★ 1/5
GoogleI rented a flat with Newman last year...
I think it is the most unprofessional service I have ever had with any business. Nothing was right: unresponsive for the length of the tenancy, flat wasn't professionally cleaned before we moved in, as promised, and they tried to get a large part of the deposit at the end (disputed and they didn't get it).
I don't understand how they can operate with their very poor and disorganised ways of working.
Pierre-Louis · 26 August 2021
Agent replied · 26 August 2026
Dear Pierre
I am sorry to hear that you are unhappy with our service and apologise for any inconvenience you feel you were caused. Having checked your tenancy file I see that the management company assigned to the block of apartments you resided in made various complaints to us and your landlord directly as to the conduct of your tenancy. Furthermore there were issues raised by the landlord relating to proposed deposit deductions. The issue was sent to TDS where their decision was deemed fair and appropriate
★★★★★ 1/5
GoogleGot an email asking me to leave a review, I don’t give a toss about landlords. People shouldn’t be allowed to own more than 1 home and certainly shouldn’t rent them out at ridiculous prices. They don’t deserve our sympathy and your email asking for pity takes the piss. Do one.
Cal · 13 March 2024
Agent replied · 2 August 2023
Cal,
Thank you for taking the time to share your thoughts. I appreciate your honesty and understand your concerns regarding the housing situation.
Indeed, the issue of affordable housing is a complex one, and it's important to address it from multiple perspectives.
You touched on people only being allowed to own one home.
Therefore, if no private landlords were allowed that would mean council houses would need to be built.
The lack of council houses being built by both central and local governments is a huge issue.
North Hertfordshire council only built 315 affordable homes in the last 10 years!
As a letting agent in Hitchin, I have seen first hand the challenges people face in finding suitable housing.
Private landlords have stepped in to provide homes for those in need, but I understand that some may feel frustrated with the current state of the rental market.
Considering your perspective, I'd like to hear your thoughts on potential solutions to the housing crisis. If private landlords weren't buying properties, how do you believe we could best address the housing shortage and ensure fair and affordable housing for everyone in our community? And which government department would you take funds it?
Dharmesh
★★★★★ 5/5
GoogleTom Lawrence is the ultimate professional, I can not rate his service highly enough. He is knowledgeable, helpful and patient and always seems to be available to answer questions and give advice. Finley Lawrence is also a fantastic photographer and made our house look amazing in listings. You get a much better service from these guys that the 'big chain' estate agents.
Karen · 29 July 2021
★★★★★ 5/5
View AgentsLovely team
We have recently moved to our new place and Raveena and the team from D+J made all process smooth and have explained everything clearly and with new systems they use everything is so much easier and quicker. And the team was helpful with all our queries and sorting out issues very efficiently and quickly.
Inga · 10 June 2022
★★★★★ 5/5
GoogleOur experience as buyers via Newmans has been great. Donna and Catherine have been on top of everything the whole way through the process and have gone above and beyond in assisting us with enquiries and communicating with the sellers of the property we are buying as well as with the solicitors. Without their communication and persistence I'm certain our purchase would have taken much longer.
Bethan · 26 August 2019
★★★★★ 1/5
GoogleCurrently a tenant. Came in after work to a freezing flat after a long shift in the local hospital, no running water or heating. I have already had ongoing issues with this boiler. Rang the out of hours was told nothing could be done till the next day and I could still come back to a freezing flat tomorrow as they could not guarantee fixing the issue. Openly admitted that they had opted for a cheaper maintenance contract which is leaving tenants having to endure inhumane conditions. Clearly profit making is the only thing that matters with this Agency.
Caroline · 16 September 2019
Agent replied
Dear Caroline
I'm sorry you feel this way and we'll make every attempt to resolve this for you as soon as possible. Unfortunately you called our out of hours emergency line at 11.16pm last night and after initial diagnosis we concluded that the best solution would be to send a heating engineer during normal office hours so that any parts etc required would be available. We do have measures to provide a 24/7 service for genuine maintenance emergencies and understand that was utilised to assist you on Christmas Eve. I'll ensure our property management keep you informed of progress and if you need to contact me about this further please email dharmesh@djlettings.co.uk.
Dharmesh Patadia
★★★★★ 1/5
GoogleAbsolutely disgusted at the lack of customer care. I contacted them before Christmas to request a light bulb replacement in the communal area, with no reponce, eventually after calling three times the bulb was replaced. I have now sent a further three messages and two phone calls with an issue I have with a tree branch growing against the blocks connunal Sky satellite dish with absolutely no response. Does not shout out much about what the sales pitch is on the web site regarding the commitment to their landlords and tenants.
Craig · 19 August 2019
Agent replied
Dear Craig
So sorry to hear about the issues you’re having, we’ve been in touch directly and hopefully will get the issues resolved swiftly. If there’s anything more we can assist with please do get back in touch with us.
Dharmesh Patadia
★★★★★ 5/5
GoogleD + J managed a leasehold flat for me for 18 months & were excellent throughout the whole process. From finding a tenant, managing their occupation and handling the exit. I thoroughly recommend them.
Kevin · 8 October 2024
Agent replied · 3 April 2025
Dear Kevin
Thank you for your kind words and recommendation! It was a pleasure managing your property, and we’re so glad you were happy with the service throughout. Wishing you all the best and hope to work with you again in the future!
Dharmesh & Jyoti
★★★★★ 5/5
GoogleFive Stars. I know the part that reviews play when we are looking for the best. Whether it be the best local restaurant, holiday destination or homes, we seek good product, service and value for money. And so when it comes to our properties, our much loved homes, it’s hugely important to find a company that will serve us well. I have found that DJ Lettings fits this criteria perfectly. They were very helpful and professional when they took my cottage on, finding excellent tenants for my property. They offer a personal service and Georgie in particular was a joy to work with. Yes five stars indeed!
Jan · 16 September 2018
Agent replied
Dear Jan
Thank you very much for your review and I’ll certainty pass on your positive comments to Georgie!
Dharmesh
★★★★★ 4/5
Googleexcellent company with fantastic staff. very professional and punctuated to time and very respected staff. they were calling in every step of hiring to confirm the steps and to ensure the streaming of the procedures.
Ayman · 9 August 2024
Agent replied · 1 August 2024
Dear Ayman - Thank you for your review and kind words, we really appreciate the feedback.
Dharmesh Patadia and the D+J Team.
★★★★★ 5/5
FacebookEveryone at D+J Lettings have been fantastic throughout my tenancy of 3 years. Any issues have been resolved quickly and everyone was always so helpful and friendly. I have to give a special mention to Ines who has been absolutely amazing and always goes above and beyond to make sure things get sorted and that I was happy. Thank you!
Laura · 10 February 2020
★★★★★ 5/5
GoogleMoving home is always a stressful time but the agency and especially Connor with patience helped us through it every step of the way. Great service
Makis · 13 March 2024
★★★★★ 1/5
GoogleReally bad estate agents. Julie is useless and has no idea what she is doing, probably worst agent I've come across. They just want to take your money and are extremely rude and lack any intelligence. Came into the office to speak them and …
Dayyan · 26 August 2022
★★★★★ 1/5
GoogleExtremely poor customer service! Julie is extremely rude and does not have a way of speaking to her customers. While i was a tenant at one of the properties they managed, it took extremely long to get something fixed. They only care about …
Durvakshi · 26 August 2022
★★★★★ 4/5
GoogleI was a tenant with Newman for 2 years and had no issues with them.
The property was well looked after when we did the viewing and clean to an acceptabled level, similar to when we moved in (I don't believe a professional cleaning was carried out, but still ok).
The agency was quick on talking to the landlord about our request to remove some furniture from the house and sorting out the contract.
They've always forward my maintenance requests to the landlord and replied to "most" of my emails. The email response has improved recently since they've created a dedicated email for maintenance requests.
Also any inspection or contractor's visits were communicated by email early enough so I could plan to be at the property on those days.
I didn't have any issues with agents or with the return of my deposit (the house was returned in a really good condition similar to when we moved in ofc).
The only reason for a 4 star review is one maintenance request we had on the radiator (not major since it was summer) took a really long time to get fixed. The landlord has requested it to be checked by his plumber in aditional to Newman's plumber, which has cause some delay and confusion. I believe that at the end Newman's contractor had an approved order to fix it, but was postponing it since it was summer and nobody followed up with him (me or Newman).
Thanks you to all agents from Newman :)
Otavio · 26 August 2023
★★★★★ 5/5
GoogleJulie and Poppy are a god send. Honestly from start to finish I found them to be polite, professional and above all else they were approachable.
When calling or dropping by the office, nothing ever seemed to be too much trouble. When requesting anything in relation to repairs, our land lord was responsive and Newmans sought to get the issues resolved as soon as they possibly could.
I can only assume that other negative reviewers have maybe been met with the same respect and level of customer service as they are presenting. Always worth treating others how you would like to be spoken and treated yourself as my experiences with Newmans are a far cry from the negative reviews left below.
I will be back with you again in the new year. :)
Peteajwalden · 26 August 2023
★★★★★ 5/5
GoogleD + J Lettings & Property Management proved to be effective and straightforward. They possess an admirable mixture of kindness, transparency and professional detachment. We trust them, always get an answer back and feel ourselves lucky for their services. Plus: they were the ones able to find what we were looking for whereas others agency could not.
Stefania · 9 August 2022
Agent replied
Thank you so much for your positive feedback and kind words, we aim to provide great customer service and the experience you've received backs that up - I'll pass on your feedback to the entire team!
★★★★★ 5/5
GoogleTom came and valued our property just before lockdown so it has taken a little longer to get a sale agreed. He was very responsive to any contact and has made the process of selling the property very straightforward.
The key selling point for me is that he is local and understands the area and market.
Would be happy to use the firm again.
John · 29 July 2021
Agent replied · 29 July 2026
Thank you John for your kind words, they are rally appreciated. It was a real pleasure to find you a buyer at such a difficult time.
★★★★★ 5/5
GoogleConnor from D + J provided a friendly and warm experience and guided me through the rental process with helpful advice and tips throughout. I cannot recommend D + J more highly. Thanks Connor!
Joe · 11 March 2023
★★★★★ 5/5
GoogleTom at TLC has done a great job marketing our house and selling it on our behalf. The 1st sale fell through due to various reason but Tom came up trumps and sold it again for us with a successful exchange. Thanks guys great job.
Martin · 29 July 2023
Agent replied · 29 July 2026
Thank you so much Martin, it’s a real pleasure helping you, Janine and the family move into the next chapter of your lives.
★★★★★ 1/5
GoogleMy girlfriend and I are needing to relocate to Oxfordshire so have been trying to find somewhere to rent. Found a nice property advertised by Newmans & enquired. Absar replied with some information but could not be flexible in viewings at all despite knowing it's a 200+ mile roundtrip for us. No weekend viewings. No virtual viewings.
Ryan · 26 August 2024
★★★★★ 1/5
Google16 Days since they were asked to return my deposit, and still no sign of it, for a property rented from them. Disgusting service. Would never rent from them again.
Kane · 12 April 2024
Agent replied · 17 April 2024
Dear Kane, I'm so sorry about this but as you know we were very pleased
to help you find the rental property in 2014, some 10 years ago, which as you know was managed by your landlord. We didn't know you had moved out of the property and reminded your landlord about returning the deposit which we paid into your account last Friday 12 April 2024. If there is anything more we can assist with please do reach out to me directly. Best wishes. Dharmesh Patadia
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