Every review we hold for the Hitchin office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleAbsolutely pathetic service. Don't even bother to look at their properties !!
Update: I was contacted by Dharmesh, he investigated : I initially had asked for price reduction, their colleagues refused and to my surprise the price immediately came down. I tried contacting them but none of them responded. I now get an explanation that they snubbing me by not responding to my calls and email, doesn't deserve such a low rating. I beg to defer!
Ananth · 9 August 2022
Agent replied
Sorry to hear this but I cannot find any details of you renting a property from us, if you could email me directly I can look into your concerns Dharmesh Patadia - dharmesh@djlettings.co.uk
Update - thanks for sending more information, D&J Lettings are not the landlords/owner of the property you saw, the owner made the decision to choose another applicant instead of you, apologies but we should have informed you earlier and will take steps to improve on that.
★★★★★ 5/5
GoogleEasy to recommend Tom Lawrence if your looking for a smooth house sale.
Tom takes care of everything, is in your corner and helping to ensure all parties are communicating.
TLC sold the property quickly to quality buyers. They facilitated sensible negotiation and assisted the complexities of the legal process.
Patient and kind, Tom will help your house sale go smoothly. thank you Tom.
Sally · 29 July 2023
Agent replied · 29 July 2026
Thank you so much Sally, it was a pleasure to be able to help you with your sale and I'm humbled by your review. It really is appreciated.
★★★★★ 5/5
GoogleI recently moved into a new apartment managed by D+J after relocating to work in London. Beth and all the team have been amazing throughout. From arranging viewings to following up after moving in, they have been professional, supportive and friendly. Couldn’t recommend them more!
Zachary · 10 June 2024
Agent replied · 22 May 2024
Dear Zachary,
Thank you so much for your glowing review! We're thrilled to hear about your positive experience with our team, especially Beth. At D+J, we strive to provide exceptional service, and it's wonderful to know we've been able to support your move to London.
Dharmesh, Jyoti and the D+J Team.
★★★★★ 5/5
Google10/10 Tom found us an excellent tenant for our rental property quickly and smoothly.
He took care of everything from start to finish hassle free.Top notch service from an independent estate agent.Give him a try he will not disappoint.
Graham · 28 February 2026
Agent replied · 29 July 2026
Thank you so much Graham, it was a real pleasure helping yyou find a new tenant for your beautiful apartment.
★★★★★ 5/5
GoogleI’ve been in the property industry for 40 years so when it comes to selling your own home, you know what you are looking for. …
Gaynor · 5 June 2026
Agent replied · 5 September 2026
Hi Gaynor,
Thank you for sharing such fantastic feedback. We're delighted to hear that Joe … More
★★★★★ 5/5
GoogleConnor was very helpful and went above and beyond in helping us move into our rental. Excellent service from start to finish and he really took his time to run everything through with us and arrange additional viewings. Thank you for all your help!
Hannah · 3 May 2024
Agent replied · 17 January 2024
Thank you so much for taking the time to leave this excellent review. We're thrilled to hear that Connor provided such outstanding service during your recent move. We'll be sure to pass your kind words to Connor and the D+J Team. We're here for any future needs you might have!
★★★★★ 5/5
GoogleTom has been absolutely spot on for us . We are taking a big move from Norfolk to Yorkshire and he has made it all at ease for us. From first point of contact it has been great .
Lou · 29 July 2024
Agent replied · 29 July 2026
Thank you so much Lou, that's really appreciated.
★★★★★ 5/5
FacebookGreat company, very efficient and prompt. Nothing seemed to be too much when asking them countless questions. Georgie and the team where always happy to help and made the process and stress of moving as smooth as possible. Highly recommend this agency. Knowledge and people skills in the lettings industry do not always seem to go hand in hand unfortunately.. but D & J letting really restored our faith and made us realise that this isn’t always the case. I couldn’t fault them at all through out the whole process. Thank you Georgie and Team
Hailey · 17 January 2019
Agent replied · 26 February 2025
Thank you so much for your kind words Hayleigh!
★★★★★ 5/5
FacebookGreat company, very efficient and prompt. Nothing seemed to be too much when asking them countless questions. Georgie and the team where always happy to help and made the process and stress of moving as smooth as possible. Highly recommend this agency. Knowledge and people skills in the lettings industry do not always seem to go hand in hand unfortunately.. but D & J letting really restored our faith and made us realise that this isn’t always the case. I couldn’t fault them at all through out the whole process. Thank you Georgie and Team
Hailey · 17 January 2019
Agent replied
Thank you so much for your kind words Hayleigh!
★★★★★ 3/5
GoogleThe onboarding process is well set up and pretty hassle free. We didn't have a property managed by D&J so only had interactions with them at the start and end of tenancy.
D&J contract out their check in and check out inventories to a company called Saffron Inventories and this is where we experienced difficulties. Although Jo Swinton/Saffron Industries doesn't directly work for D&J, she is listed on their website and seems to do all their inventories.
She prodcues reports with overly inflated costs, including for things which are clearly wear and tear. We disputed a lot of our charges, were happy to pay for somethings, but not at the rate Jo calculated. When we went through the dispute process, any charges we disputed we either didn't have to pay or paid a reduced rate compared to what Jo calcualted. Her report also included a charge for a missing postbox key, even though we had no postbox. I'm not sure if she copy and pasted parts of the report or had saved over and used a version of a form which had previously been filled out.
D&J also managed to send us £70 in error which was supposed to be sent to our former landlord. First we knew about it was when our former landlord had to contact us a couple of months later and request we send it to them. Not a big deal for us as we could just transfer the money to the landlord, and it wasn't us paying D&J for a service, but it seemed odd they'd make that mistake.
Realistically housing is in short supply and you're not going to avoid a property due to D&J using Saffron inventories and sending money to odd places, but be prepared for the check out report, try not to take it personally, and dispute the charges...and maybe double check they have your details correct if youre expecting money from them.
HA · 2 September 2024
Agent replied · 22 May 2024
Dear HA B, Thank you for your review and comments. Unfortunately, where D+J are not managing the tenancy it is difficult to comment on what the landlord decided to do with the end-of-tenancy check-out report. We only use accredited inventory companies like Saffron Inventories who provide the bulk of reports for us and who would have provided the report for your landlord. Inventory companies do not usually produce cost estimates for damages or cleaning, their report would highlight differences between move-in and the end of tenancy property condition with allowances for wear and tear. The report should also recommend whether the responsibility is landlord or tenant.
I am sorry about your experience and we'll certainly use your feedback to review our involvement in end-of-tenancy arrangements for tenancies not managed by D+J.
Dharmesh, Jyoti and the D + J Team.
★★★★★ 5/5
GoogleConnor and Tyrone were wonderful- so patient and willing to answer my many questions over a very stressful couple of weeks. They were always friendly, polite, reassuring, and informative about every step of the process (including when I asked stupid questions having never rented a place that wasn't bills included and shared, and the couple of times I phoned up crying) and always gave an explanation for any delays or problems (which were never unreasonable or the agency's fault). A few times when all phones in the office were engaged I went through to the answering service which is operated by other employees (not a machine), who I could explain my reason for calling to and got a call back from Connor shortly after, my message having been passed on so I didn't have to repeat it. It was a very stressful time for me but D&J did everything they could be expected to and more to make it as easy as possible for me.
Isobel · 23 August 2023
★★★★★ 5/5
GoogleI moved into a property managed by D+J Lettings in 2020 and as a tenant, I've found their level of professionalism and customer care to be simply outstanding.
When it came time to move out I was very anxious, but the staff at D+J were very empathetic and were more than happy to answer my questions even if I did ask the same ones 8 or 9 times.
Because of this warm and friendly level of service, I opted to stay with D+J Lettings and move into another one of their managed properties
Whoever you speak to, be it management, staff members or any of their 3rd party contractors, you can rest assured you will be in safe hands.
Thank you Dharmesh, Jyoti, Tyrone, Connor and Jen for making my move a smooth one
Sheldon · 23 August 2023
★★★★★ 1/5
GoogleDo not rent from this company. Awful experience, hard to get hold of and don't fix any issues in reasonable time. Rented for 3 years and they tried to get £500 of our deposit after leaving the place professionally cleaned with receipts. Disputed through TDC and got most of it back - don't put up with these people.
Charlie · 26 March 2026
★★★★★ 1/5
GoogleThe worst customer service and worst agency to rent through. After then end of my tenancy they urged me to return keys, before checking on property state, and then accused me of non- existent damages, fortunately I had video records of everything in the flat before I leave. They refused to return my deposit until I went through a complaint to the deposit scheme. Very rude and never fixed any issues I reported in the property. I highly disrecommend
Mary · 26 August 2025
★★★★★ 5/5
GoogleFantastic service! I am super impressed by this gentleman's attitude & work ethic and I believe Huss will become very successful. I would certainly recommend him to my friends and family every time, I hope he continues in the same manner with my property so we see a positive result in the near future.
Thank you Huss for your enthusiasm and professionalism.
Avenue · 21 August 2021
Agent replied · 21 August 2026
Thank you so much for your kind words Mr Mindley, we are so happy that you’re pleased with us!
Kind Regards
★★★★★ 5/5
GoogleA really good experience recently when Tom handled the rental of our property
Everything went smoothly at a great pace and it was let very quickly.
Would have no problems recommending Tom to anybody who needed the service of a letting agent and would like to thank him for the professional care he gave.
Shirley · 29 July 2022
Agent replied · 29 July 2026
Thank you so much Shirley, it was a pleasure to be able to find a tenant for you. I appreciate your kind comments.
★★★★★ 5/5
GoogleD + J Lettings & Property Management
Jyoti and Dharmesh run a successful and up-to-the-minute lettings service.
The Managed option reminds one of pending actions, upgrades and changes to the law.
They also apply an understanding and human face to those things which can get lost in the increasing automation of this business.
Nicholas · 9 August 2022
Agent replied · 23 June 2024
Many thanks for your kind words! As you know this is a team effort in making sure we provide an excellent service and it’s always a pleasure to hear feedback that recognises our collective efforts.
★★★★★ 5/5
GoogleHave rented a beautiful property from TLC and Tom has been great to deal with, transparent and accommodating. Extremely happy with the price and agreement.
Shaun · 29 July 2024
Agent replied · 29 July 2026
Thank you Shaun, I'm very grateful for your kind words and I hope you'll be very happy in your new home.
★★★★★ 5/5
GoogleTom was absolutely amazing from start to finish! We cant thank him enough. We would highly recommend Tom and the team.
Ashley and Kate
Ash · 29 July 2024
Agent replied · 29 July 2026
Wow, thanks Ashley & Kate. It was a real pleasure helping you.
★★★★★ 5/5
GoogleI have had the pleasure of working closely with D+J for over five years to rent out two properties. I have consistently been impressed by their professionalism, expertise and dedication. In particular, Jen at D+J has been an invaluable asset in managing our properties. Her pro-active approach in addressing any concerns has ensured a high standard of care. I am really pleased that we have rented through D+J.
Michael · 16 September 2024
Agent replied
Thank you so much for your excellent review Michael. We strive to provide the best possible service and I'm delighted that Jen has provided an outstanding service to you. We'll certainly pass your feedback to Jen and the D+J team and are always here if you need anything more.
★★★★★ 1/5
GoogleAvoid at all costs. These "people" will try to rob you of your deposit. I wonder how many of the reviews here are genuiine, given that it's very easy to post fake reviews on Google. "Coincidentally" this company has no reviews on Trustpilot, where it is more difficult to post fake reviews. thinking_emoji.jpg
Chris · 2 April 2025
Agent replied · 3 April 2025
Dear Chris
We're sorry to hear you're unhappy with the outcome of your tenancy. To be clear, D + J Lettings does not retain any part of a tenant’s deposit. All deposits are held and managed in accordance with government regulations via the Tenancy Deposit Scheme (TDS). In this case, after the tenancy ended in April 2024, a dispute arose between both landlord and tenant regarding a small portion of the deposit. As per procedure, this was referred to the TDS for an independent decision, which neither we nor the landlord control.
We act impartially on behalf of both parties and always follow the correct legal process. If you would like to discuss the matter further, you're welcome to contact me directly at dharmesh@djlettings.co.uk or 01462 658371.
Dharmesh & Jyoti
★★★★★ 5/5
GoogleTenancy was smooth colleagues were very helpful with the process and met my request prior to move in. Thumbs up to conor, joanne and ellen
Brian · 3 May 2024
Agent replied · 17 January 2024
Thank you Brian for your excellent review. We'll make sure the entire D+J Team receive this feedback and are here if you need anymore help.
★★★★★ 5/5
GoogleBeth Lamyman is birlliant! She responds immediately and is very pleasant to deal with over the phone.
Dawn · 9 August 2024
Agent replied · 1 August 2024
Dear Dawn, Thank you so much for your lovely review and for highlighting Beth's dedication! We're glad to have met your expectations and look forward to assisting you again in the future!
Dharmesh Patadia and the D+J Team
★★★★★ 5/5
GoogleBeen with Dharmesh and Jyoti for over 17 years. That should say so much about their service. Very helpful and friendly guys
Mark · 11 May 2024
Agent replied · 22 May 2024
Dear Mark, Thank you so much for your loyalty and the glowing review! It's been a pleasure serving you for over 17 years. We're delighted to hear you've found our service consistently helpful and friendly. Your satisfaction is our top priority, and if we can help again in the future please do contact me. Warm regards, Dharmesh, Jyoti, and the D+J Team.
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