Trusted Agent profile · Hitchin, Hertfordshire

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Country Properties Hitchin reviews

★★★★★ Excellent

292 reviews across 3 platforms

6 Brand Street, Hitchin, Hertfordshire, SG5 1HX

Country Properties's office in Hitchin, Hertfordshire, at 6 Brand Street, is rated 4.6 out of 5 across 292 reviews on three platforms, including 221 Google reviews rated 4.6. It won Trusted Agent in The Trusted Agent 2026 awards, one of four awards Country Properties won in 2026.

Google logo

4.6 / 5

221

Reviews on Google

This office

Facebook logo

4.4 / 5

7

Reviews on Facebook

This office

Trustpilot logo

64

Reviews on Trustpilot

This office

Reviews may appear on more than one platform.

About Country Properties Hitchin

We’ve spent more than 50 years as estate agents in Hitchin, and most of the team lives here too. It’s safe to say we know this area inside out, including the best transport links, the finest dog walks, the up and coming postcodes and even the best cup of coffee. Along the way, we’ve built up great relationships in the area, and that makes all the difference when it comes to selling your home. Of course, we produce attractive marketing packages and list your home where buyers are looking. That’s a given. Moving is a big deal. We want to make your moving experience a breath of fresh air.

Awards

The Trusted Agent 2026 results for Country Properties, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Hitchin office, from every platform, shown as written. First names only.

1/5

Google

I experienced renting two properties from this company and afterwards would never deal with them again. The second occasion an issue was raised and we terminate the contract early. They tried to screw us out of three months rent just to cancel the contract which is illegal, fortunately we found a government document about unfair charges and they immediately backed down. There was a whole mountain of other completely unreasonable charges. The bottom line is they will always side with the landlord and get as much money out of you as possible. AVOID LIKE THE PLAGUE

Miles · 29 October 2015

5/5

Google

Moving house is always way more stressful than it needs to be but Alex from Country Properties has been an utter delight to deal with. Excellent communication, refreshing honesty, a great listener & appropriately humorous. I would not hesitate to recommend this agency.

Laura · 7 November 2024

Agent replied · 8 November 2024

Hi Laura - thanks so much for a lovely review for the sales team, in particular Alex, we are very lucky to have him! We are delighted for you and hope you enjoy your new life in London.

5/5

Google

Fantastically professional service, in helping us find and move into our dream home! A huge THANK YOU to everyone involved especially Becky, who was simply outstanding!

S · 1 December 2022

Agent replied · 27 October 2023

Fabulous news that you found you're dream home! We were only too happy to help. Wishing you all the very best

5/5

Trustpilot

Time to buy

I purchased my property through country properties and from the first viewing until completion they were really on the ball, pushing solicitors to do their thing. They communicated well with me the buyer so that knew what was happening at different stages. I enjoy the whole process of moving but even then it can at times be stressful but country properties were good at distressing. I would use them to sell my property but not for many years yet.

Margaret · 28 August 2024

5/5

Google

Jo Newman and the team are exceptional and the best in the business Simply epic in every level Country properties - own the game Thank you

Chris · 27 October 2022

Agent replied · 27 October 2023

Hi Chris - this is lovely to hear, thanks for taking the time to leave a review for the team at Country Properties Hitchin

5/5

Google

Absolutely fabulous experience dealing with Jo; super friendly and helpful. Everyone at the Hitchin branch is welcoming and happy to help out where possible. Highly recommended.

Julian · 27 October 2022

Agent replied · 27 October 2023

Hi Julian - it's great to hear such lovely comments about Jo and the whole team. If we can assist you again in the future we would be more than happy to help.

5/5

Google

Country Properties did a great job selling my flat in Hitchin. Excellent communication from everyone in the office even during lockdown and Becky ensured the sale went as smoothly as possible!PositiveResponsiveness, Quality, Professionalism, Value

James · 27 August 2021

Agent replied · 27 October 2023

Hi James - Thank you for the great review for the sales team. Please do not hesitate to contact us if we can help you again in the future

5/5

Google

George was very informative and helpful. Answered phone calls and emails very quickly!

Casey · 26 October 2023

Agent replied · 25 October 2024

Thanks for the lovely review for George in our Lettings team. Please don't hesitate to contact us again if we can help in the future.

5/5

Trustpilot

Would thoroughly recommend Country Properties Ampthill

Excellent service throughout from Jake, Sasha and the team. Always happy to answer any concerns we had and kept us fully informed whenever they could. If only all estate agents were as efficient as these.

Brian · 21 May 2024

5/5

Google

Secured my rental through country properties and everything went smoothly. George was very helpful throughout the process. Thanks!

Will · 30 May 2023

Agent replied · 27 October 2023

Great news Will! We are glad the rental team were able to help and make the process smooth for you. If we can help again in the future please give us a call.

5/5

Trustpilot

I would 100% recommend Country…

I would 100% recommend Country Properties. They have been brilliant from start to finish with the sale of our house. Every person we have spoken to has been professional, friendly, efficient and kept us up to date clearly at all times regarding where we were up to. A really brilliant estate agency and I would recommend to anyone. Sasha in particular has regularly gone above and beyond what she had to do and has been brilliant.

Belinda · 9 September 2024

1/5

Google

I've had a very poor experience with James and Lucy at this branch when looking for a property to buy. Too many details to share but just be aware that customer service is unreliable and poor.

Dagmara · 6 January 2025

Agent replied · 5 June 2025

We are sorry to hear you did not have the best experience. We are the franchise office in Hitchin which was not the office you viewed properties with. If you would like to make contact with the office you dealt with I am sure they would … More

5/5

Google

George was very informative and helpful. Answered phone calls and emails very quickly!

ASliceofCase · 27 September 2023

Agent replied · 27 October 2023

Thanks for the lovely review for George in our Lettings team. Please don't hesitate to contact us again if we can help in the future.

5/5

Google

We chose Country Properties to sell the house largely because they promised a first class chasing service to see a deal through from an offer to completion. Although our purchasers acted very properly there seemed to be an endless string of delays with questions from lenders and surveyors that needed sorting out. Having Becky keeping chasing to resolve these issues and keeping everyone informed was essential to a successful outcome.

David · 31 December 2022

Agent replied · 27 October 2023

Amazing review, thank you David! Fantastic to hear your sale went through successfully with the team keeping you informed every step of the way.

1/5

Google

Called multiple times over 2 days to try and book in viewings and kept being told I would be called back but this didn't happen. Really disappointing that I never even got far enough to leave them a review on how they were with viewings as it never got that far. In the time it took for me to get hold of someone to try and arrange viewings, some of the properties had been let. Ended up going with another local letting agent and got a much better service.NegativeResponsiveness

Harry · 27 August 2021

Agent replied · 27 October 2023

We are sorry if you feel that the service you received has been below your expectations. At Country Properties we take customer service very seriously. If you would like to discuss the matters you have raised, please don’t hesitate to contact us on 01462 452951.

5/5

Trustpilot

Longest established and best agents to sell your home

The service that was provided by Jake and Sasha was first class and value for money. I could not find one fault from start to finish, excellent communications and knowledge. I highly recommend.

Luke · 28 May 2024

5/5

Google

Thank you to Country Properties and Charlie for helping us find a lovely family home. Our move from London went as smoothly as we could have hoped for.PositiveResponsiveness, Quality, Professionalism, Value

Ed · 27 August 2021

Agent replied · 27 October 2023

Thank you for taking the time to leave a review for us. The lettings team were glad to help you find your next home and look forward to helping you again in the future

1/5

Google

The most judgemental and unhelpful chap working in rentals. Wasted my time and spent the entire time asking questions that were not important. To date I’ve had no contact from them yet there have been many properties meeting my requirements. Stay away if you don’t want to be judged. Very unwelcoming to anyone that isn’t British and white

F · 26 October 2023

Agent replied · 25 October 2024

We are sorry if you feel that the service you received has been below your expectations. We note the comments on your review and would like to discuss this further, please contact Pam Dewhurst at the office on 01462 452951 and we would be happy to discuss your concerns.

5/5

Google

Thanks to Pam and the team for finding a tenant for my first rental property.

Jacob · 30 April 2023

Agent replied · 27 October 2023

Hi Jacob, thank you for your 5 star review!

1/5

Google

The most judgemental and unhelpful chap working in rentals. Wasted my time and spent the entire time asking questions that were not important. To date I’ve had no contact from them yet there have been many properties meeting my requirements. Stay away if you don’t want to be judged. Very unwelcoming to anyone that isn’t British and white

Linda · 28 August 2023

Agent replied · 27 October 2023

We are sorry if you feel that the service you received has been below your expectations. We note the comments on your review and would like to discuss this further, please contact Pam Dewhurst at the office on 01462 452951 and we would be happy to discuss your concerns.

1/5

Google

I personally do not recommend them to anyone. They are courteous but not so helpful especially if you a foreigner or else they did not reject all of my viewing requests, without any pre-check or personal encounter, with excuses like "...that will be to many people to live in this property" or "...wear and tear reasons" only on the basis of my name. On these excuses, my native colleagues laughed out loud. We never were been in a business relationship earlier with them (or any other agency) and we are a couple with good references, in full employment for a longer-term, so I do not know what about they are talking... Everyone can decide about the cooperation with them or form their private opinion. :/ (1 star just because with zero I was unable to post the review)

Zoltán · 27 October 2020

Agent replied · 27 October 2023

We are sorry if you feel that the service you received has been below your expectations. At Country Properties we take customer service very seriously. If you would like to discuss the matters you have raised, please don’t hesitate to contact us on 01462 452951.

5/5

Google

A week after our first viewing with Country Properties, my girlfriend and I were moved in to our lovely first flat together. Our agent, George, was extremely helpful, always available to help us through the process and a genuinely lovely guy. Would absolutely recommend.

Jake · 10 June 2024

Agent replied · 26 August 2024

Hi Jake - thanks so much for taking the time to leave a review and such lovely comments for George. We hope you will be very happy in your new home

4/5

Google

I’m very satisfied with the professional service provided by CP in Hitchin. From advertising and prospective tenant viewing they kept me informed at all stages.PositiveProfessionalism

Andrew · 13 January 2022

Agent replied · 27 October 2023

Hi Andrew - great to hear that our service met your expectation from our rental team. We look forward to assisting you again in the future

5/5

Google

The team at the Hitchin office are amazing and always have a smile on their faces! Very efficient and always go the extra mile to ensure we are aware of everything that is going on.

Kieron · 28 October 2018

Agent replied · 27 October 2023

Thanks for your review Kieron, we are glad that we were able to help you find your rental property

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Questions about Country Properties Hitchin

How many reviews does Country Properties Hitchin have?

Country Properties's Hitchin office has 292 reviews across three platforms: 221 on Google, 7 on Facebook, 64 on Trustpilot.

What is Country Properties Hitchin's rating?

Country Properties Hitchin is rated 4.6 out of 5 across all 292 reviews, and 4.6 out of 5 on Google from 221 reviews.

Has Country Properties won any awards?

Yes. In The Trusted Agent 2026 awards: Country Properties, Hitchin won Trusted Agent; Country Properties, Shefford won Gold; Country Properties, Hatfield won Gold; Country Properties, Biggleswade won Trusted Agent.

Where is Country Properties's Hitchin office?

Country Properties Hitchin, 6 Brand Street, Hitchin, Hertfordshire, SG5 1HX.

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