Belvoir Hitchin reviews

★★★★★ 1/5

Google

DO NOT RENT THROUGH BELVOIR! Ever wonder why they have most of the properties in Hitchin on their portfolio? It is because they allow landlords to let properties to unsuspecting tenants in ANY condition. I moved into a property that was in an awful state. Belvoir promised that the property would be cleaned and fixed up before I moved in. It wasn't. I asked for many things to be fixed as soon as I moved in... none of them were. On moving out then they tried to deduct charges for these issues from my deposit even though the issues were there previously. On moving out they booked numerous viewings of the property despite me asking them not to. We were at the peak of the 2nd Covid wave. I had a vulnerable family member staying at the property and didn't want people traipsing in and out. Really unprofessional of them and probably illegal as I had refused entry. The reviews on here praising individual staff members were either written by the Belvoir team themselves or their mother's. Awful service throughout. If you are about to rent with them please photograph every inch of the property when you move in as they will try to screw you over when you leave.NegativeQuality, Professionalism

Max · 1 January 2022

★★★★★ 5/5

Google

We sold our family home after owning the property in the heart of Hitchin for 40 years and we can't recommend John and Jan highly enough. Both were always a phone call away and responded to emails promptly. We found them professional yet down to earth which is exactly what you need when making a big life changing decision. During the pandemic we still maintained our brief interaction with John and Jan as they managed to sell our property within 6 days! The new property was also sold via belvior with no chain which made the process even smoother. Many thanks John and Jan!PositiveResponsiveness, Quality, Professionalism, Value

Abdul · 1 January 2022

★★★★★ 5/5

Google

Just wanted to say a huge thank you to Jan Furness Hitchin Herts Office. We have just completed a complicated sale with the help of Jan. She has been a pleasure to deal with. Nothing was too much trouble. Telephone calls and emails were answered promptly, professionally, stress free. You always knew you could rely on her for the solution to any problems. She certainly went the extra mile to provide help and advise. We would also like to thank John for his help and expertise in Jan's absence. Together they made our sale a positive experience. We would recommend Belvoir to anyone especially Jan and John. Thank you both for all the work you have done for us.PositiveResponsiveness, Quality, Professionalism, Value

B · 1 January 2022

★★★★★ 5/5

Google

I cannot recommend John and the team at Belvoir Hitchin highly enough. They took excellent care of us throughout the selling and buying process, from taking exceptionally high quality photos to advertise our property, to achieving a high asking price, answering endless queries and supporting us all the way through to moving day. Far better service than I have had in the past from other agents in Hitchin - absolute five star service.

Susan · 7 November 2024

★★★★★ 5/5

Google

John was working with me, and from viewing to completion I thought he was fantastic at keeping me informed, chasing solicitors when needed and having a really positive attitude. I would use Belvior again as my experience was very good Michael

M · 1 November 2024

★★★★★ 5/5

Google

Peter Dalton has been extremely helpful and provided lots of insight and his expertise to myself and my husband, who are currently looking to purchase our first property. He's helped reduce stress around the property buying process, given … More

Emma · 27 October 2024

★★★★★ 5/5

allAgents

John is always a pleasure to

John is always a pleasure to deal with. I work alongside him in various sales and purchases. He is always helpful, proactive and goes out of his way to help move transactions along. If only every Agent was like him! Belvoir in general are a great Agency to deal with. Their values, dedicated staff and friendliness sets them apart. Here's to much more work together :) (*holds up glass*)

Cassey-ann · 13 November 2024

★★★★★ 5/5

allAgents

Five star

I cannot recommend John and the team at Belvoir Hitchin highly enough. They took excellent care of us throughout the selling and buying process, from taking exceptionally high quality photos to advertise our property, to achieving a high asking price, answering endless queries and supporting us all the way through to moving day. Far better service than I have had in the past from other agents in Hitchin - absolute five star service.

Susan · 30 August 2024

★★★★★ 5/5

Google

Viewed a property with Peter. We did not proceed to buy via Belvoir, but I cannot fault the viewing experience. Peter was very knowledgeable about the area and gave us lots of useful advice. Would recommend.

James · 14 November 2024

★★★★★ 5/5

Google

Jan and John at Belvoir Hitchin are absolutely fantastic. They went above and beyond in assisting me with my house move and were always happy to talk things through or explain processes. Completion could have taken months longer if it wasn’t for Jans help in chasing all parties. A huge thank you!!

Kathryn · 1 January 2024

★★★★★ 5/5

Google

Jan at Belvoir went above and beyond to help me with the purchase of my shared ownership property in Hitchin, I had the experience of very incompetent solicitors and she constantly chased them for me to get the sale through at a very stressful time. Cannot thank her enough. Would highly recommend

Karen · 1 January 2024

★★★★★ 5/5

allAgents

I recently viewed a one of

I recently viewed a one of Belvoir's properties, the viewing was led by Megan Jackson, the senior negotiator. I'm still awaiting confirmation on my potential relocation to the area, but Megan went above and beyond during the viewing, giving me a wealth of information and a real sense of confidence in both the property and the neighborhood, it was such was a lovely experience. Highly recommended!"

Jerry · 30 October 2024

★★★★★ 5/5

Google

Wow, relocating from Cardigan (South West Wales) to Hitchin was made so much easier by the extremely professional and personable service by the Belvoir team. Nothing was to much trouble for Steph and the team. A nice little welcome box when I picked up the keys and the place was immaculate when moved. Highly recommended. Thank you for an easy transition. Ray

Ray · 1 January 2023

★★★★★ 5/5

Google

I recently used Belvoir, Hitchin, to sell my property. Dealt with John La Francesca who was very friendly, professional, knowledgeable and efficient. I was kept informed through the whole sale process so the experience was seamless. My property was sold in two days! . I would thoroughly recommend John and his team. They are passionate about their job and you will not be disappointed with their service.PositiveResponsiveness, Quality, Professionalism, Value

Elena · 1 January 2022

★★★★★ 5/5

Google

Sold our house in little wymondley using Hitchin office last month and whole process was smooth. Peter dealt with our questions quickly and clearly. No complaints from us at all.

Grant · 28 November 2024

★★★★★ 5/5

Google

Bronte is the ideal person to liaise with when there is a problem that needs fixing in my rented property. She is quick to respond, proactive and always on top of any issues that arise. She makes you feel like you are her only customer through her efficiency and professionalism. I feel very comforted knowing that she is on hand to deal with urgent problems immediately. I feel very grateful knowing that Bronte is responsible for dealing with any queries about my property. Her ’rapid response’ attitude is impressive, as is her bank of engineers/handy people that she can rally within a couple of days. It’s a great comfort to me to have her liaising with my tenants because I know that she is extremely efficient, diligent and reliable. She is a valuable asset to Belvoir.

Nikki · 1 January 2024

★★★★★ 5/5

allAgents

Great experience as a

Have recently completed on a property purchase through Belvoir and I was very pleased with the service. The sale was managed by John La Francesca, who was very knowledgeable and ensured that everything went as smoothly as possible. As a first-time buyer, it was important that I understood the process fully and John was really helpful with keeping me informed. All communication was done promptly and John made sure that things kept moving with all parties involved, which was reassuring as most of it was all new to me. Everyone I dealt with at Belvoir Hitchin was very professional and keeping communication up throughout the process. If I ever had any queries, someone was always available at the phone and could connect me to the right person - this was much especially appreciated. Highly recommended

Jake · 12 December 2023

★★★★★ 1/5

Google

Absolutely shocking experience. they rented 2 of my properties, but couldn't rent the third one. It was on with them for at least a month. When i politely said i would change agents, the owner got very nasty. Below is an email which illustrates the final point. (After sending the email, surprise surprise, i got my keys!) It was a real shame, but if things don't go well, they are a nightmare!! Email... As per our telephone conversation, you are refusing to release my keys to another agent because a bill that has just been presented to me for a different property, with the terms of 5 days to pay on it, has not been paid within 2 hours. I have now instructed a locksmith to gain entry to my property and to change the lock. This bill will be coming off any monies that I owe you. It’s a shame this is all because you could not let my property and I decided to move agents.

Neil · 11 February 2018

★★★★★ 2/5

Google

Unfortunate My experience with Belvoir started with an extortionate estate agent fees (£300), for which, we were not shown around the flat, not shown where anything was, or how anything worked, or what key fits where etc. One incident I feel was significant in the negative experience I had with Belvoir was when there was a leak coming through from the flat above, we need to contact the management company of the flats to get hold of the occupier of the flat that was leaking into ours. We were not given any contact numbers when moving in for the management company or even their name, we contacted Belvoir’s emergency number where we spoke to a lady, who was rude and annoyed we were interrupting her night at a concert. Her only answer was for us to call the fire brigade to break down the door of the flat above. (The leak was not server enough for this). We eventually found the number to call for the management company (after calling the CEOS home number as nothing else was available online). It took 6 months for Belvoir to confirm the damage caused by the leak and to repaint the marks caused by the leak. There were many cases where Belvoir would not call me back and were less than helpful. The above is just a prime example. When the flat was put up for sale, we were the last to know. They completed what they claimed to be a “routine inspection” that “landlords like to do from time to time”. We were not informed that after this inception the landlord had decided to put the flat up for sale until I was called by somebody at Belvoir asking if it was okay for somebody to come a view the property and it was already on Rightmove. As it turned out, I wanted to buy the flat had to quickly get a mortgage offer together and my offer was accepted. At this point Belvoir’s service did a 180, and Jan was very helpful at calling and updating me and chasing in active solicitors. To top off the experiences with Belvoir I have just been charged £30 “admin fee” for them giving my rent back for this month, even though I was told there was nothing more I needed to do with regards to Belvoir once my flat purchase was complete. Overall I would not recommend Belvoir for renting at all, and the 2 stars from this review is for the support offered by Jan when buying the flat. Even though as previously stated, we weren't informed the flat was being put up for sale.

Sarah · 2 January 2018

★★★★★ 4/5

Google

Like any relations there were bitter moments and sweeter moments. But at end, when things had to be done, the team stepped in and got things happening, to a much better extent than we had expected. They were supportive to the extent possible and ensured that I could settle in a place with my family moving in and the short time we had in hand. Irrespective of day /time, Emma made sure she was reachable and did her best to help find and manage things around the home, like a close friend, taking the over-all experience beyond just paperwork and payments, it meant a lot to us and would say that it was the best part in the entire process. Thanks a lot to you Emma - the patience, support and help and guidance that you gave is quite awesome and shows how committed you are to the whole personal experience.

Manoj · 2 January 2018

★★★★★ 5/5

Google

I would like to commend and strongly recommend Belvoir Hitchin and Stevenage. They have just sold my property which was not straightforward. Had it not been for the personal attention of John La Francesca who followed the process carefully, the sale may not have gone through. Finding the buyer on some sales is the easy bit, especially on my complicated leasehold sale. I have another Stevenage property that will be coming onto the market within the next year. I will only market it with Belvoir because of the excellent way they dealt with this sale.

G · 2 January 2018

★★★★★ 5/5

allAgents

I highly recommend Belvoir!

I highly recommend Belvoir! Property is not an easy place to be in the current world for anyone. But, I have to say I am so pleased with Belvoir they have been informative, supportive and responsive, every step of the way. Renting a property through belvoir was a fabulous decision for us. And the support didn’t stop there! I want to shout out to Bronte Rockall for her endless help when ever we have needed. Many thanks to you and your team! Flawless

Poppy · 2 November 2023

★★★★★ 5/5

Google

From beginning to end, my experience with Peter at Belvoir was wonderful. We are first-time buyers and weren't sure what to anticipate from the process, but from scheduling viewings with Peter and accommodating our schedules/hours to supporting our offer and getting everything in place promptly, Peter's continuous assistance has been great. The purchase process hasn't been without its problems, and I've probably phoned Peter almost every other day (even though i am the buyer in this situation) but he's always been patient with me and talked me through everything completely whilst doing everything from his side to help. In the future, I will only use Belvoir. Thank you, Peter.

Amy · 10 October 2025

★★★★★ 5/5

allAgents

Best agents we've

Best agents we've rented through! The team have been great from the viewing process through to maintenance requests. Conor was particularly fab at organising our viewing and being super helpful throughout the process, very professional and lovely to deal with. Bronte was also amazing with our maintenance issues when we first moved in, and did a great job at keeping us in the loop and being a fantastic intermediary between us and the landlord, again very professional and lovely to deal with! We can only recommend renting through Belvoir! Thank you very much!

Rebecca · 1 October 2023