Trusted Agent profile · Hinckley
★★★★★
267 reviews across 1 platform
88 Castle Street, Hinckley, LE10 1DD
Connells Lettings's office in Hinckley, at 88 Castle Street, is rated 4.1 out of 5 across 267 reviews on 1 platform, including 267 Google reviews rated 4.1.
Every review we hold for the Hinckley office, from every platform, shown as written. First names only.
5/5
GoogleI can't thank the connells team enough for what they have helped with over the past year or two, they moved me into my first rental and recently into the second with both being very smooth moves. A huge thank you to Lauren and Joe there too. Very, very helpful, knowledgeable and certainly get things done ASAP. Would highly recommend connells. Ash+HolPositiveProfessionalism
1/5
GoogleThe management are unprofessional, argumentative, unreliable and incompetent. Do not use these to sell you house!
Hello and thank you for taking the time to leave a rating. I’m sorry to see that your experience was less than satisfactory. Please be assured that all feedback is taken extremely seriously, and as a company, we are continuously looking at how we can improve our journey with you. In order to further look into this, we invite you to get in contact with our team at EAComplaints@Connellsgroup.co.uk Kind regards, Lucy, Customer Feedback and Support Team.
1/5
GoogleDo not rent house on Lavenham Close in Nuneaton, landlord lives opposite and you wouldn't want to live across the street from that person. When we rented the house we didn't know that the landlord lived opposite and no one told us about it. Landlord will enter your home without your knowledge or consent. Besides, if something breaks, and it definitely will because the house is very old, nothing will be repaired, we lived in a house with a broken toilet for over 6 weeks and the landlord did nothing about it, we had to move out. Connells doesn't help with anything, they lie and cheat all the time. Avoid Connells.
4/5
GoogleArranged a viewing, confirmed again 2 days prior, turned up for viewing to be told we hadn't been noted down by the lady who took the booking, very poor internal communication, Gareth attempted to resolve by which point it was apparent that they could not resolve our disappointment. Edit: We arranged a further viewing and the representative was very helpful and apologised for the mix up in communication, all questions we asked were met with firm answers and they do know what they are selling, unfortunately we found a bargain property further afield with another agent, if we had this kind of service from the start it would have been a five star, but we all make the odd mistake! Thank you!
Hello, thank you for taking the time to provide our team with feedback. We are concerned about this branch review and we would like to get further information so we can look into this. If you would like to get in touch with us on socialmedia@connells.co.uk then we will be more than happy to help you.
5/5
GoogleAll staff at Connells Hinckley were professional and competent, yet friendly and approachable too. Nothing was too much trouble and you really feel like they are on your side every step of the way. A special mention and thanks to Rebecca who pulled all the stops out to ensure our move happened within the timescale we needed.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleConnells of Hinckley were proactive, friendly, hardworking, always there to answer our queries and they genuinely cared. Looking after us has been Rebecca. She has worked very hard to help us. Anil arranged our mortgage brilliantly and Jan was great at guiding us through the process. They are ultimate professionals.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleI had an excellent viewing experience with Emma. She was very professional throughout and answered any questions I had about the property as well. The viewing with Emma was probably one of the best experiences I've had from viewing any property.
1/5
GoogleConnells has to be the worst agents I've ever had the misfortune to deal with. They lie to you a lot to get you off their backs. I have spoken about Connells and my experience to many and i have to say, many are in agreement that these 'agents' are one of the worst around. Claire in particular, who most have to deal with if renting is long winded, seems to always be off ( email replies - not in office until ... ) she's full of hot air and isn't very good at doing her job quickly and effIcIently, unless she needs something from you that is. The rest of the office NEVER pass on messages or give you the right information. Utterly useless and frustrating
Hello, thank you for taking the time to provide our team with feedback. We are concerned about this branch review and we would like to get further information so we can look into this. If you would like to get in touch with us on socialmedia@connells.co.uk then we will be more than happy to help you.
1/5
GoogleIf you want to be lied to, talked over, then be called a liar then please visit Connells Hinckley. I was told I had an offer accepted dependant on the quick sale of my property, to then sell my property within two weeks and then be told that I needed to make a higher bid. No communication on processes, phone calls aren’t recorded so they don’t have proof of any conversations, and staff who love back chatting and sarcasm. Appalling behaviour for a professional who is dealing with one of the most stressful purchases of someone’s life and can’t accept that a big mistake was made.
Hello, we are very sorry to hear that you believe the service of our Connells team was not up to our normal high standard. If you would like to provide any further details on this, please get in touch with us on socialmedia@connells.co.uk and we can look into this further for you.
2/5
GoogleVery poor service from Anil doesn’t answer emails or keeps you updated on progress I wouldn’t bother
Hello Shane, Thank you for sharing your feedback. I'm sorry to hear about your experience with our service. Please reach out to us at complianceresidential@connells.co.uk so we can address your concerns directly. Best regards, Lucy, Customer Relations Team
5/5
GoogleI have recently moved into a new rental property and Connells made that process really smooth and easy. They took the stress out of everything and I have no complaints at all. Lauren and Joe were very helpful throughout the whole process and I can have no complaints at all.PositiveProfessionalism
1/5
GoogleTerrible experience from start to finish. The least pro-active company I have ever dealt with, my partner and I spent nearly 3 weeks chasing them for information/updates. Convinced now more than ever having spoken to others that the property had already been let by another agent who also had it advertised yet Connells still took us through the process and charged us £240 reference fees for us to 'fail' and not get back. Shocking service from impolite staff that clearly do not communicate with each other; will not use Connells ever again and advise others to seriously consider looking elsewhere.
Hello, we are very sorry to hear that you believe the service of our Connells team was not up to our normal high standard. If you would like to provide any further details on this, please get in touch with us on socialmedia@connells.co.uk and we can look into this further for you.
5/5
GoogleGreat great company! Saved me and my partner a lot of time and effort. Billy was helping us thought all of the details and let us know as soon as a propourty was available.
5/5
GoogleWe have just sold through Connells and I can't thank Janine and the rest of the team enough for providing such a professional, yet friendly service. Communication was excellent and Janine gave sound advice - testament to her years of experience! I wouldn't hesitate to use them again or recommend Connells to others.PositiveResponsiveness, Professionalism
1/5
GoogleAbsolutely disgusted with the service provided. £1720 paid for a deposit and fees. On the day arranged to pick up the keys up excuses start, then on the day after the property was taken off the market.. A WORD OF WARNING TO ANYBODY THINKING OF USING THIS COMPANY TO LET A PROPERTY.. DONT USE THEM UNLESS YOU CAN AFFORD TO BE MESSED AROUND FOR 2 WEEKS BEFORE FINDING OUT YOU HAVE NOWHERE TO LIVE IN THE END.
Hello, we are very sorry to hear that you believe the service of our Connells team was not up to our normal high standard. If you would like to provide any further details on this, please get in touch with us on socialmedia@connells.co.uk and we can look into this further for you.
5/5
GoogleSecond move using Connells team in Hinckley. Cannot have enough praise for Janine and the team. They managed everything for us, from advertising to viewings, and were very professional in all their dealings. Cannot thank them enough for what they have done. Would recommend them to anyone.PositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleUnorganised, incompetent, trying to sell property with them took over 3 months to get it online, then after less than a week disappeared. Failed to organise EPC blaming me. Didn't process my card payment for other a month, and only then when I questioned them. No initiative, not proactive in any way. Unprofessional. Garden photos poor so gave them some i had taken, couldn't use portrait rather than landscape, pathetic. What more can I say. Oh yes can't give zero stars...
1/5
GoogleHorrible company, If I could give 0 stars I would. Extremely judgemental over the fact I was fleeing domestic violence, they don't communicate to eachother so accuse you of being a liar when you're going through enough. Miss information, rude agents, don't pay you back your holding fee which they should by law. I will be taking what they've put me through higher, absolutely horrific staff. Partly me to blame as I'd heard so much bad stuff but gave them the benefit of the doubt. Luckily council are involved and will be taking this further too, hopefully closed down for good, horrific!
5/5
GoogleFantastic!! Great with communication... Janice has been a delight very helpful. Overall staff have been great with communication and quick with processing our new home. We had been going in other agencies previously but found this Estate Agent always busy ringing up and communicating with customers which is nice to know. Thanks.
5/5
GoogleJo Riley is overseeing the management package on my rented flat and is very helpful and efficient at all times. He also has a very pleasant demeanour and is a pleasure to talk to. Thanks Joe!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI am very appreciated that Joshua help me to find a rental house shortly The process really smooth and easy even I have two cat with me. Joshua was very helpful throughout the whole process and I can have no complaints at all. Regards, EricPositiveResponsiveness, Professionalism
5/5
GoogleI had a wasp insident in the morning. Imagine, small piece of the wall fall off and wasps were all over my utility room! Called the guys (big thanks to Stacey) and everything was sorted within hours! Thank youuuuuu ❤️
5/5
GoogleUsed Connells as our agents when relocating. Really helpful, especially Lauren and Joe, they were able to answer any questions and keep us up to date with what was going on. Lauren was also helpful whenever I called her for help with our applications.PositiveQuality, Professionalism
5/5
GoogleAll staff fantastic, Billy and Reeco in particular rushed to get my paperwork through as I had a very tight schedule
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
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