Connells Lettings Hinckley reviews

★★★★★ 5/5

Google

Absolutely amazing. The staff was very courteous. A shout out to Kyle who has been a great help and support in all my queries. Thanks a lot

Purva · 2 September 2025

★★★★★ 5/5

Google

Billy and Marnee were amazing! They made the process seamless and simple and were there to help every step of the way.

Elizabeth · 11 October 2025

★★★★★ 5/5

Google

Connells have been fantastic throughout my sale and my purchase! I cannot speak highly enough of Ellie she has been outstanding, she's supported us through a very stressful move! Thank you Ellie you have been amazing!

Natalie · 6 April 2025

★★★★★ 5/5

Google

I cant recommend this agency and specifically Marnee enough. Marnee has been great help from start to finish in helping me secure a new place to live. She listened and understood my situation and issues I had come across and and has been amazing throughout the whole process.

Oliwia · 11 October 2024

★★★★★ 5/5

Google

Rebecca has been amazing from start to finish. No words can describe the quality of customer service I have received from her. Even after the weekly calls from myself she was more than happy to keep me informed on what is happening and chasing progress from the sellers end. I have no doubt I will be using Connells Hinckley again and hope Rebecca will be in charge of the sale. Thanks again for the amazing service!PositiveResponsiveness, Quality, Professionalism, Value

Ajay · 14 June 2022

★★★★★ 5/5

Google

The service was superb and highly professional, particularly Marnee's; she was exceptionally helpful and dedicated.

AJU · 11 October 2025

★★★★★ 1/5

Google

The worst estate agent in Hinckley and that is saying something, I have been living in a nightmare since renting through them, don't want to deal with you, don't want to fix anything, continously lied to and ignored, avoid at all cost, use profiles or a company that actually have a conscience and actually take the responsibility they are employed to do.

Jamie · 11 October 2025

★★★★★ 1/5

Google

Absolutely shocking estate agents do not use this cowboy out fit low and behold you have to leave a deposit for a property don't bank on getting it back easy this branch just lie after lie after lie 6 weeks and counting trying to get a deposit back or maybe it's being kept for the Christmas party absolute scammers BEWARE

Steve · 11 October 2025

★★★★★ 4/5

Google

Connels made the process easy, and Kyle was friendly and helpful all the way through. Thank you..

Palivela · 26 July 2025

★★★★★ 5/5

Google

Anil is very helpful mortgage broker. Gets an early deal but keeps an eye out for better deals if they come up.

Daniel · 5 May 2025

★★★★★ 5/5

Google

We had a great experience with connells, very stress-free and straight forward, best i have ever had to deal with over the years, highly recommend

Shannon · 11 June 2026

★★★★★ 1/5

Google

Really awful agency. I lived in a flat over last winter with no heating. They were fully aware. When I got the council involved they tried to blame it on me missing appointments. They ignore messages and rarly get back to you. They used to tell me electricians were coming to fix the heating but no one turned up. Highly recommend for anyone to go elsewhere. Connells head office didn't do anything either. They have no care for tenants. I rarly complain about much, although 1 year later I still feel like it's worth writing this as it may prevent someone going through what I went through. In the end, they did fix ONE heater... the week before I moved out and in the summer. I spend Oct 2017-April 2018 with no heating. There was mould on the walls they knew about and didn't care. Terrible.

May · 15 June 2019

★★★★★ 1/5

Google

Connells rarely answer your calls. Potential viewers told me it was really difficult to arrange a viewing. They are too busy having to meet their targets therefore don't act in your best interest but theirs. We had a buyer who was put off buying our property because Connells put tremendous pressure on them to use their mortgage broker. I just wanted honesty but I believe we were lied to. We transfered to Scrivens and they were a pleasure to deal with.

Susan · 11 October 2024

★★★★★ 1/5

Google

Yes Connells do a lot more than just sell your home, they lie, deceive and do not do what is best for the customer but what helps their personal targets! Extremely high fees, 6 months contract agreements (please do not enter into this type of agreement) Connells have been warned about Conditional selling. Check out Property eye industry magazine, you will be amazed at their despicable tricks. On talking to other customers I realise my fears were a reality .Please avoid at all costs whether you are a buyer or seller.

Philip · 11 October 2024

★★★★★ 1/5

Google

Do not rent any property managed by connells in Hinckley. When I moved in the flat had not been cleaned despite connells telling me it would, and on top of that there was no electricity or gas. I went back to connells and the office was closed with nobody inside. This issue was ongoing for a couple weeks and connells basically just didn't care. In the end I sorted out the power and gas on my own and cleaned the place and finally moved in 2 weeks after I started paying rent. Connells assured me that I'd receive compensation but getting a response from them is like pulling teeth. In the end I got compensation but only after I went to citizens advice and threatened legal action. They just don't care. The rent team at the hinckley branch are incompetent and they do not care about anything as long as they have your money. Since living here (1.5 years) I've had countless issues which connells have been aware of since the beginning but they aren't interested in helping. And now my rent is going up. My boiler needs replacing, the intercom doesn't work, the toilet doesn't flush, my balcony doors blow open in the wind even when locked (arguably quite a serious security risk), and the landlord now thinks its appropriate to put up the rent while connells ignore any requests I make to fix these issues. The way the hinckley branch of Connells conducts themselves is absolutely despicable and they should be ashamed. The best advice I could give anyone is avoid connells in Hinckley at all costs. Absolute crooks.

George · 11 October 2024

★★★★★ 1/5

Google

Maybe this company is more capable in a different branch/department but the lettings sector at the Hinckley branch is truly shocking. You might end up securing you're desired property, but you will be doing an awful lot of the work yourself. The staff come across as entirely lackadaisical and seem to endeavour to put in the least amount of effort as possible. Something as simple as receiving a returning phone call becomes the most arduous of tasks and the team's languorous efforts make the process unnecessarily obstructive and tiresome.

Andy · 25 July 2024

★★★★★ 5/5

Google

Great,fast and helpful all along the process,made it easy to move in stress free

Michael · 11 June 2026

★★★★★ 5/5

Google

What a delight it was as a first time buyer to deal with Adam Maytum and his team in Hinckley. In the lengthy process of finding our first home, we encountered a variety of different estate agents most of whom did not care or show any interest. From the very beginning Adam was an anomaly, he was always open about what the house was and wasn’t. After viewing the house of our dreams, our offer was accepted the very next day and since then Adam has single handily guided us through the process up until completion. Adam has gone above and beyond to ensure everything was in hand ahead on completion, and provided excellent service by answering many questions and regularly keeping us updated via email and telephone. Thank you so much!

Rachel · 14 June 2023

★★★★★ 5/5

Google

Can't fault Connells at all - we have used them in the past as well and always find that they get much higher prices for sellers than other estate agents who want a quick sale. We took them out for the sale of our current house as well, and We found them very helpful, knowledgeable, and friendly. I wouldn't hesitate to recommend them to to any one looking to do the same.

James · 11 October 2024

★★★★★ 1/5

Google

Very unprofessional, poor communicators, wouldn’t recommend or deal with again.

Ty · 11 June 2026

★★★★★ 5/5

Google

I recently used connells Leicester for renewing My mortgage as my 5 year fixed term was ending. Ravi (mortgage advisor) is great, he so user friendly and makes the job simple, even with covid restrictions. I simply said what I wanted, what I wanted to pay and left it in his capable hands. He definitely delivered and more than met my expectations, leaving me only minor things to follow up with the solicitors. The whole thing was simple, effortless, and saved me money so I would recommend Ravi to anyone. I know friends and family I've sent to see him have also been impressed with his service. If all financial advisors made life this easy, the world would be a better place. He takes the dark art of mortgages and turns it into something easy to follow and make sure you have the best product for your needs. This is the 2nd time I've used hid services, and fully intend to pay him a visit in another 5 years to let him work his magic. Thanks Ravi, you are a star!

Garry · 14 June 2022

★★★★★ 5/5

Google

We'd like to express our gratitude towards Anil, the mortgage advisor @ Connells, Hinckley, for his professionalism and expertise in mortgages. All of our mortgages have been arranged by him and each and every time, he has gone out of his way to provide the best advice and get the most favourable deal for us. Himself, Rebecca (the sales negotiator) and the rest of the team have made sure that everything ran smoothly until the completion of our purchases. The team communicates excellently between themselves, thus whatever our need was we were directed to the right person. Special thanks to Lauren @ the lettings for her help and valuable advice with the rent. Mrs Milena Jukniene & Mr Petras JuknysPositiveResponsiveness, Quality, Professionalism

:D · 14 June 2022

★★★★★ 5/5

Google

Cannot recommend Rebecca and Jan in the Hinckley office highly enough - absolutely brilliant! These guys really genuinely care, with a wealth of knowledge and experience they steer you through the stress of buying/selling with kindness, honesty and professionalism. They go above and beyond. We had a complicated and lengthy buying experience and without their support, communication and fab problem solving we wouldn’t be where we are today! They think outside of the box and make the process personal. Would not hesitate in making them my first call in the future.PositiveResponsiveness, Quality, Professionalism, Value

Millie · 14 June 2022

★★★★★ 5/5

Google

Joe Riley has been brilliant throughout. When we first marketed our property to let, he kept an open line of communication with us and constantly kept us updated throughout the process with viewings and feedback, etc. We had some issues with contractors not turning up to complete some work in the week prior to the tenants moving in, and at the last minute Joe managed to help us get everything sorted the day before the tenancy started - I can't thank him enough for all of his help! Would highly recommend Joe for his exceptional service - if I could give more than 5*, I would!

Shivani · 14 June 2022