Connells Lettings Hinckley reviews

★★★★★ 2/5

Google

Rico and Marnee were great, turn around for everything was insanely quick. Exactly what you’d want in an agency Edit: during our tenancy the response time and transparency of connells got significantly worse. Sub-par by most standards. They were great during the moving in process though, especially on speed (but expect that excellence to cease when the deal is done)

Eliot · 11 June 2026

★★★★★ 1/5

Google

I signed up with Connells expecting proactive support, marketing expertise, and clear communication. I was sold the dream at the valuation. Instead, I faced several issues: • Promised interest from several potential buyers already on their books which didn’t materialise. • I had to correct mistakes in the marketing materials myself not just once, but twice, including reviewing and proofreading the photos and copy which had many errors and spelling mistakes. Photographs were edited clumsily, and copy was full of errors and missing information. • After 14 days, there were still no viewings and minimal communication from the team, with me having to constantly chase for updates. I exercised my 14-day cooling-off period due to these issues. I hope the agency can improve their communication and professionalism for future clients as they have just wasted my time. I also want to add that they are charging some of the highest fees in the area, so you don’t necessarily get what you pay for.

Sophie · 15 November 2025

★★★★★ 1/5

Google

Found a house myself and my wife fell in love with, connells were really helpful with getting the viewing arranged. Once we put an offer in, it was like we were dealing with completely different people. Placed an offer and was told within a few minutes that someone had put the same offer in. After discussing with my wife, we decided to counter offer and then actually raise the counter more with the hope of securing the property. I was told I would get a call back as soon as Andy had an answer. I called a few hours later and was told by somebody else that there was an update, but only Andy was authorised to tell me about it but he was no longer there, and to call back on Saturday. After calling all morning, my wife finally got through, to be told by someone that wasn't Andy that our counter offer wasn't anywhere close to the other buyers' counter offer, so it was declined. So we spent 3 days waiting and hoping when we could have been told immediately that the offer was not good enough. Before we'd even finalised placing the first offer Andy was trying to sell us some £800+ membership, and I feel that when we turned it down we were immediately passed over as the attitude and way we were treated shifted so quickly. The lady on the phone this morning said that we were told the offer we made was final and could not be changed. We were never told this. Had we known we were too far away we would have gone higher because we really loved the property, but we had already gone over asking price with our offer and were not given any indication our offer was not substantial enough. I was really disappointed and frustrated that we were made to wait for absolutely no reason just to be disappointed.

Aarry · 11 October 2025

★★★★★ 5/5

Google

A big thank you to Adam and Ellie-Mae at Connells, Hinckley for the support you gave my elderly mother to sell her house, making it a really stress-free experience. Living a long way from where Mum lived, I'm particularly grateful to Ellie-Mae who went out of her way to arrange viewings and be there herself so Mum wouldn't be on her own.

Alan · 16 March 2026

★★★★★ 5/5

Google

Marnee - Letting Manager has been absolutely fantastic. Marnee got me the price I wanted for my property and was constantly arranging viewings until I got my tenant. She has been a dream to work with and always with smile even when I would send so many emails! She also helped with advice of how the process works for rentting out my first property! If you get Marnee as your lettings manager you will not be disappointed. x

Gurvinder · 11 October 2025

★★★★★ 5/5

Google

Connells estate agents were very kind and helpful to myself, my mother and her partner through the process of finding a new home, we are about to start a new chapter in our lives marnee and Reeco were very patient with us through the process and helped us quickly and efficiently. We are very grateful to be given this opportunity to start our new life, thankyou.

Aaron553 · 11 October 2025

★★★★★ 5/5

Google

Jason was brilliant throughout the whole process, really appreciate the help with making the move nice and easy!

Conor · 27 September 2026

★★★★★ 5/5

Google

Big thanks to Elle-Mae. She made the process as smooth as possible and when things did need sorting helped us out. Ellie-Mae managed to get our house sold closer to the asking price too.

Stewart · 11 June 2026

★★★★★ 5/5

Google

Will has been great throughout and made the process really easy for me! would recommend :)

Lily · 4 October 2026

★★★★★ 1/5

Google

If you've always dreamed of being an estate agent yourself, then go with connells. They'll gladly make you do all the work and charge you for the privilege. In between trying to swindle us to use their zero deposit scheme, conveniently owned by the same parent company, and seemingly always being "out on viewings" I wonder how they find the time to reply to our emails after the the 4th time of asking. Landlords for the love of god just use openrent instead and save yourself £££.

Dean · 9 April 2026

★★★★★ 5/5

Google

Excellent service, cheerful personnel. Had no problems from viewing stage up to moving in. Special mention to Jason

Samantha · 11 July 2026

★★★★★ 5/5

Google

Excellent service throughout the sale of a family property Adam and his team were very helpful and went above and beyond to keep us updated with each step of the process as it was happening. I highly reccomend Connells if I could give more than 5 stars I would.

Kate · 11 October 2025

★★★★★ 5/5

Google

Kyle has been a brilliant help with our flat move, he has been helpful and informative and we couldn't have asked for a nicer man to help us and speak to. Thank you so much for everything.

Darcy · 15 December 2025

★★★★★ 4/5

Google

Sold my late parents Home ,from start to finish they supported , especially Adam , the team were very good tho if I couldn't get hold of Adam,I'd like to thank them so much for the support ,

Zena · 11 October 2025

★★★★★ 1/5

Google

I have never experienced such bad and rude customer service ever from an estate agents, constantly chasing to get answers and phone calls back, wrong accommodation information given and this is from the lettings manager! Thank god I am not buying a house from this company,

Joanne · 11 August 2026

★★★★★ 5/5

Google

We had a great experience with Connells .Kyle was very professional, friendly and always quick to respond to our questions. The whole process was smooth and stress-free. Highly recommend !

Helga · 15 November 2025

★★★★★ 5/5

Google

Cannot speak highly enough about the Connells Hinckley team. Always went above and beyond, couldn’t help us enough to buy our dream home. Highly recommend Anil, Adam, Honey and the team. Thank you!

Rachel · 11 October 2025

★★★★★ 1/5

Google

Avoid! Will never work with them again! I am a landlord and asked Connells to find a new tenant for my property. I would have had less work and trouble if I had just done it myself. Here are some of the things that went wrong: -the guy that I agreed the terms with left the company. The terms were put in writing before he left, but Connells said that they shouldn’t have been offered in the first place and did not honour them. When I asked how this is possible, it was suggested that the colleague left for health reasons and made mistakes due to that. How can they not honour terms that one of their employees offered during his working hours, in an email from an Connells account?! -Connells also told the new tenants they could move in earlier than I had agreed to. I still had tenants in and could have never offered those dates. The new tenants were pretty annoyed, rightly so…. Not a good start for the relationship! -The Zero Deposit scheme wasn’t completed, so after the tenants moved in, I get an email that the agreement will be cancelled if no action is taken. -It took pretty much three weeks and multiple rounds of chasing to get my statement and the rent owned to me. Apparently they were contacting Accounts but only at the end they found out that they made a mistake which held back the processing of my payment. -The reason for delaying payment was that they believed I am an overseas landlord. I had provided my British passport and proof of address? What am I meant to think? I had to answer multiple questions about my living situation. Totally unacceptable. -When I finally got paid, 1/3 of the money was missing. I was charged things I wasn’t told about and apparently I had an old charge on my account from when I didn’t even work with them! Took another few days to sort all that out. Mistakes happen but the worst thing was, that my contact was busier to clarify that it wasn’t her fault and she was trained by someone special than sorting things out or do them properly in the first place. Whoever trained her should have explained to her that business isn’t personal and that she should take responsibility for the company she works for. She even pointed fingers at her colleagues and my tenants …. Anything to disconnect her from it. So unprofessional! Never again!

Catharina · 11 October 2025

★★★★★ 1/5

Google

1 star is a lot more than I would like to give this branch. Absolutely shocking interactions and possibly some of the worst customer service I have ever encountered in my life. Having recently purchased a house (thankfully not through Connells), our long-term private landlord decided to use Connells to place new tenants. This turned what should have been a relatively painless and exciting time in our lives into something stressful and unpleasant. We had been very clear that we had already agreed with our landlord the end of tenancy dates and had paid up until this date. This date never changed and had been communicated several times. For some reason, Marnee had seemingly agreed with the new tenants that they would be able to move in before we had moved out and suggested to me on the phone that these days had already been agreed by my landlord. This was entirely fabricated and a complete lie. Marnee contacted me again, this time suggesting that they needed to complete an inventory survey while we were still living in the house because 'they couldn't do any other dates after we moved out'. I told her that we had boxes stacked up in every room, and we had not yet had a cleaner come into the property, so an inventory survey at this point wouldn't make sense. She then told me that if we didn't do that, then we would lose our deposit. This was yet another lie, which I called her out on pet swiftly, and we advised that they could complete the survey once we had handed the keys into their office. Before heading over to the office to drop off the keys, I attempted to call them multiple times to let them know it would be after hours and I would post them into the side door postbox as requested by Marnee. I wasn't able to get through to anyone, so thought it prudent to take pictures of the keys in the envelope, of the side door and of the envelope through the letterbox (all time and date stamped). This might seem excessive, but as it happened, it proved to be a very good idea. As predicted, they suggested to our landlord that we didn't drop the keys in until after hours the following evening which delayed the new tenants moving into the property. The landlord luckily had the time stamped images to dispute this, but yet again, another perfect example of them lying. Customer service training and a whole new team might not be a bad idea. I seriously advise against using this branch/company.

Sarah · 11 October 2025

★★★★★ 1/5

Google

⭐️ English Review for Connels Hinckley: ⚠️ Avoid Connells Hinckley, unprofessional and disrespectful agents and management. If you value your time, money, and sanity, do not use their services. I genuinely regret that I can't give them a lower rating, they truly deserve a zero. We have had a consistently disappointing and frustrating experience with Connells Hinckley, from the very first viewing to our most recent complaint. Their customer service is far below standard, both at the agent and managerial levels. Here’s a summary of what we experienced: Poorly trained viewing agents: At every property viewing, we were sent agents who could not answer even the most basic questions about the property. Worse, they gave us wrong information. One example: we were told the seller would be taking the chicken shed with them, which turned out to be completely false, the seller had no such intention. We offered to pay for gas and electric inspections to speed things up. We arranged a specific day and time for technicians to visit the property, and clearly explained the visit would take a few hours. Connells agreed. On the day of the inspection, they sent a rude and completely unprofessional agent who refused to stay longer than 30 minutes. As a result, the inspections couldn’t be done at all. She was dismissive, disrespectful, and lied to our face saying there had been a misunderstanding, despite our prior agreement. When we tried to speak with the branch manager, he shouted over my husband, refused to listen, and simply repeated the same excuse without offering a solution. We were told that calls are recorded, but when we submitted a formal complaint, we were informed that there were no recordings available. Instead, they said they had simply “asked the staff” and chose to believe their version over ours, completely ignoring any of our written evidence. The same unprofessional agent attended another viewing and again told us she only had 15 minutes, no flexibility, no care for client experience. From the beginning of this process until now, we have been treated with disrespect, dishonesty, and complete lack of professionalism. Their staff urgently need customer service training, and this includes the brand manager. Do not waste your time with Connells Hinckley. There are plenty of other agents who actually know what they’re doing and treat buyers with decency and professionalism.

Delia · 11 October 2025

★★★★★ 1/5

Google

TLDR : Unprofessional, stay away to avoid waste your time and getting annoyed We had issues with Connells Hinckley regarding the property we were going to buy. We visited the property a few times as we had been encouraged by the solicitors to do so. On one occasion we were met there by a Connells Hinckley female member of staff who gave us the impression that we were a nuisance and straight away announced that she doesn't have much time and needs to leave asap. On a different occasion solicitors advised us to arrange our own gas and electric checks for the property. I checked online and saw that electric can take up to 4 hours so I rang Connells Hinckley and asked them to arrange for us to visit the house and told them what we're planning to do and how long we believe this would take (4 hours) They said they will check and call us back. They did ring back with a date and time. We eventually decided to only arrange a gas engineer to visit as we didn't want to wait so long for the electric. On the day of the visit, the engineer rang to say he will be 30-45 mins late due to his previous job. We thought ah no worries as we had asked for 4 hours anyway and knew gas engineer only takes about 45 mins for his checks. There we were met by the same rude female staff member of Connells Hinckley and when I said that the engineer was running about 45 mins late she rolled her eyes and looked at her watch and declared she can't stay more than 15 minutes. We told her about our 4 hour meeting and she said it's impossible as their bookings are no longer than 30 minutes. We explained the above a few times and she was only repeating that slots are maximum 30 minutes and then accused me of being rude after I told her to stop repeating that over and over. She also mentioned a few times that calls are recorded implying that I'm lying and they can prove it. I asked to speak to a manager and after waiting for a bit I had a call from a Connells Hinckley manager. He asked me if I'm ok to which I replied I'm not because of the issue we were dealing with. He then said "why is the engineer late?" to which I replied it doesn't matter as their female staff member said she only had 15 minutes anyway so even if the engineer was on time it wouldn't have mattered. This led to a confrontation between me and the manager in which he was shouting at me and wouldn't let me speak. I also had a raised voice I'll admit however as a conversation between me, a customer, and the manager of a company I would never expect for the manager to be shouting at me or talking over me. In essence the manager asked me to leave the property as there was no point staying. He also mentioned a few times that calls are recorded implying the same thing as the female staff member that they can easily prove I'm lying. We left and my wife raised a complaint with Connells only to have a reply that basically said that calls are not recorded and that they checked with Connells Hinckley staff and their slots are indeed only 30 mins. Again implying we made up the whole 4 hour thing. What reason would we have to do this? Why would I spend 2 days finding an engineer knowing that my slot is for only 30 mins? Do Connells think I was hoping to lie and bully their employees to stay longer and at the same time risk the £120 engineer fee? It makes no sense... In conclusion stay away from Connells in any way shape or form.

Vlad · 11 October 2025

★★★★★ 5/5

Google

I completed the sale on my home last week, selling through Connells Hinckley. Chose to sell through them as we were already connells mortgage customers from when we bought the property in 2017 and had a good experience. In short summary, I think we may have had as near to a perfect selling experience as anyone can hope to have. I called Connells on a Friday in April 2023 to say I wanted to sell, Jan visited us promptly the following Monday and we agreed to the sale. Within 7 days the photos were done, the for sale board was up, and the team had planned in visits for the Friday afternoon. By Friday night, we had 3 offers and secured above the asking price. We certainly could not have asked for more from the team in such a short space of time, and the sale proceeded. Throughout the time between the offer acceptance and completion, connells have engaged with us and kept us up to date. Big thanks to Jan, Adam and the rest of the team for smashing our expectations, and making this a quick, smooth sale. We are also Connells lifetime mortgage customers, and Anil handled our new mortgage for us. With the turbulence in the mortgage market at the moment, Anil guided us through the process quickly and efficiently, and we managed to get our mortgage secured before the worst of the interest rates took effect. To say we are happy customers would be an understatement, and again a big thanks to all at connells Hinckley for how our sale and mortgage were handled. Great job

Dean · 11 October 2023

★★★★★ 5/5

Google

A big thankyou Connells at Hinckley. The service I have received, has been excellent, staff, have been professional, attentative, reliable, and efficient. Adam Mayton, has especially, been of great value to me, guiding me through the stressful process, of house selling. So impressed, I had a buyer, after the second viewing, and that it was sold within 3 months and 2 days!! I would definately, recommend Connells. Great service!

Nathan · 15 December 2025

★★★★★ 5/5

Google

Recco shown me the flat and he was extremely professional, polite and made me feel at ease when talking to him. Further up my application i was in contact with Marnee, she has been fantastic the entire time, very well mannered, very friendly and eventhough shes busy she makes you feel like shes focused on you and she went above and beyond to help me get my beautiful studio! Great team at Connells, Hinckley!

Taylor · 11 October 2025