Every review we hold for the Hillingdon office, from every platform, shown as written. First names only.
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5/5
GoogleI had a really positive experience selling my home with the Uxbridge team. The team, within a short timeframe, managed to secure a number of offers and provided sound advice in plain English when faced with my many questions. Saad, in particular, was extremely positive and supportive throughout the sale's process. Overall, they are a very friendly team with solid local knowledge and insights. I would recommend their services for selling a home in the area.
Chris Β· 30 July 2022
Agent replied Β· 30 July 2023
Dear Chris,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
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5/5
GoogleWe were initially finding it so difficult to find a room i had just spoken once with zara and told my plight and she duly remembered me and came back to me when there was availability and since then everything went so well . She is such a gem of a person .she is so professional.I wish her success and many thanks to the team as well .
Nimmy Β· 1 May 2023
Agent replied Β· 30 July 2023
Dear Nimmy
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleGreat experience. Especially Zara got great patience to listen our queries. Thanks to Zara. Also, thanks to Dale to organise letter from home office. Thanks π β¦
Anand Β· 30 July 2022
Agent replied Β· 30 July 2023
Dear Anand,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
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5/5
GoogleMany thanks to Zara, she helped me secure the perfect apartment for myself and my partner. We felt at ease all through the entire process. Sheβs amazing!
Sandra Β· 30 July 2022
Agent replied Β· 30 July 2023
Dear Sandra,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
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5/5
GoogleI would just like to say that my family and I just arrived in uk about couple of weeks ago. Zara has helped me find the perfect home. Zara was very helpful and professional. I highly recommend Romans, Excellent service.
Navid Β· 26 November 2019
Agent replied
Hi Navid Many thanks for taking the time to review your recent experience. It's very pleasing to see that Zara could provide you with a great service and we will be sure to pass on your comments to her and the Uxbridge team. Don't hesitate to be in touch if there's anything we can do to help. Kind regards Romans
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5/5
GoogleZara younas is such a lovely professional lady understanding the client needs. She is so polite and well spoken. I would definitely recommend romans to give her a raise.
Jaspreet Β· 13 April 2025
Agent replied Β· 9 November 2024
Dear Jaspreet Singh
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleMy agent Faith was excellent. Extremely friendly and helpful throughout the entire process. My girlfriend and I after viewing over 10 houses and not feeling at home; stepped into our new one and thought it was magic. She helped us to get it.
Bomchikawawa Β· 26 November 2017
Agent replied
Thank you for your Review - Kind Regards Sue Winterbourne, Lettings Director
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4/5
GoogleThank you Alfie & Lettings Team,
We would like to thank you for helping in working with us in getting our properties to let on the market with great communication and promptness with your team.
Look forward to speaking soon.
Jay Β· 31 July 2019
Agent replied
Hi Jay, thank you so much for these great comments about Alfie and the lettings team at Uxbridge. We're really pleased that they were able to help you get your properties on the market. We will pass your thanks onto them. Kind Regards, Romans
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5/5
GoogleAlexander is the best in here and the only helpful agent. thank you
Haneen Β· 1 October 2023
Agent replied Β· 29 October 2023
Dear Haneen Al-ansari
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleWas really happy to work with Romans High Wycombe. Exceptional service from Morgan and Stephanie. Great feedback at all stages of buying property until completion, my best recommendations.
Rashid Β· 13 April 2025
Agent replied Β· 23 October 2024
Dear Rashid Omarov
Customer care is important to us so we really appreciate you taking the time to β¦ More
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5/5
GoogleZara's service was incredible, she made letting property so easy and worked round my busy hours.
Professional at all times and kept me up to date with the next steps I need to follow.
If you are dealing with Zara you are in good hands!
xxx
Sophia Β· 24 July 2024
Agent replied Β· 23 August 2024
Dear Sophia Branch
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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1/5
GoogleThey might be good if you are a landlord. For a tenant, this is by far the worse agency I have ever dealt with.
All reports take months to be settled, some of them did not get fixed after a year. Make sure that you get everything on writing, as phone conversations are worthless with them.
Their no deposit option is a joke, you will be paying monthly for years only to have to pay some more at the end of the tenancy because it doesnt cover anything, you might as well throw the money away. If you ask to change from no deposit to deposit option, they will tell you is not avaliable for the property and that you have already agreed to the no deposit option.
They will also make you sign for insurance on top of the rent, but if anything gets damaged, it will be on your pocket.
If you have any other option at all, skip Romans. It will save you plenty headaches.NegativeResponsiveness, Quality, Value
Arantxa Β· 24 August 2021
Agent replied
Dear Sir/Madam, we appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. We have searched our system and can not find a property linked to the name Arantxa RodrΓguez.
If you could email more information to customerrelations@lrg.co.uk we will be more than happy to investigate this matter further for you.
Kind regards, Customer Relations Team
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5/5
GoogleWe used Romans to look at properties and had the pleasure of meeting Zara. Zara is very professional, honest and has exceptional customer service. I would highly recommend her & her team.PositiveProfessionalism
Paisley Β· 24 August 2021
Agent replied Β· 23 August 2024
Hi Paisley Allan,
Thank you for taking the time to review your recent experience you have had with our team at Romans Estate Agents Uxbridge. We're so happy you had a positive experience with us.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Relations Team
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1/5
GoogleVery bad experience. All references were made, deposit paidΨ and checking in date confirmed. Then received a phone call from a rude man telling me we cannot check you in on that date and I can give you your deposit back. Then after that he reveals that Landlord doesn't want kids and that was their reason to cancel although this information was clear from start. And now more than 2 weeks passed and I have not got my money back and had to renew my current tenancy.
Ehab Β· 30 July 2021
Agent replied
Dear Ehab Foda,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
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5/5
GoogleWe used Romans to look at properties and had the pleasure of meeting Zara. Zara is very professional, honest and has exceptional customer service. I would highly recommend her & her team.
A Β· 30 July 2021
Agent replied Β· 30 July 2023
Hi Paisley Allan,
Thank you for taking the time to review your recent experience you have had with our team at Romans Estate Agents Uxbridge. We're so happy you had a positive experience with us.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Relations Team
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5/5
GoogleExcellent Service! I am very pleased with the Romans support. They will understand the requirement and come-up with the great suggestions. It really helped us. Special thanks to Dale Craft, for excellent negotiation and support. Definitely recommend the Romans.
Sachin Β· 26 November 2018
Agent replied
Hi Sachin, thank you for taking the time to leave us a review. We are so pleased to read that you are satisfied with the service you have received and are delighted to hear of the assistance and support that Dale had been able to offer you during your experience with us. We will ensure your comments are passed onto Dale so he is aware of your appreciation and thanks. If there's anything further we can do for you please do not hesitate to get in touch as we are happy to help! Kind Regards, Romans
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5/5
GoogleVery good service right through from renting my property with Romans to selling it with great communication throughout. Special thanks to Natalie, Saad, Dale & Joe for making everything run as smoothly as it could.
Jolie Β· 30 July 2020
Agent replied
Hi Jolie Thank you for the recent 5 star review of our Uxbridge branch. It is pleasing to read your comments and glad the team could provide you with a positive experience. We will be sure to pass the feedback on. Kind regards Romans
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5/5
GoogleI really appreciate you Zara,You have a good customer care.Finding a home was a nightmare for us but you made our life easier.With Romans,everything is easy.
Tracy Β· 13 April 2025
Agent replied Β· 23 October 2024
Dear Tracy Mutaramuswa
Customer care is important to us so we really appreciate you taking the time to β¦ More
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5/5
GoogleZara, has done an excellent job in finding really nice tenants for our rental properties.
Pauline Β· 13 August 2025
Agent replied Β· 13 April 2026
Dear Pauline Jeffries
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
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5/5
GoogleI brought a house via Bennetts earlier this year and was impressed with their service. From speaking to Phil about a possible offer, Jacob with the actual offer and acceptance, through to Lisa the Sale Progressor - they were all helpful. Lisa was fundamental in the process with her weekly updates and her calmness when solicitors and our buyers were being difficult. If I ever did sell again, I would certainly use them.
Dawn Β· 27 November 2015
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5/5
GoogleThe best letting agency Iβve come across. Polite and customer friendly. Customer service at its best. Special appreciation to Zara who was very helpful and assisted us from the start to the end. By far the best customer service Iβve received from Romans and The star from Romans - Zara.
Godwin Β· 26 March 2024
Agent replied Β· 23 August 2024
Dear Godwin Philipsz
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleAmazing experience, professionalism and friendliness. I want to emphasize that Mr. Alfie Birch is an extraordinary professional agent
who worked hard to find me accommodation and always has a smile on his face. A big thank you, Alfie!
Octavian Β· 26 November 2018
Agent replied
Hi there, thank you for taking the time to provide us with your review. We are so are so happy to read that Alfie has been able to provide you with such an exemplary level of service and deliver such a positive experience to you throughout your property search. We will ensure that your comments are relayed onto Alfie so he is aware of your thanks. Kind Regards, Romans
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5/5
GoogleI recently used Romans to rent a property and I found their representative, Alfie Birch very professional and helpful. Everything went on smoothly and I would say my expectations were fulfilled. Would use them again and thank you
Hazron Β· 26 November 2018
Agent replied
Hi Hazron, thank you so much for your positive comments about Alfie and the Romans team at Uxbridge. We are so pleased to hear your move went so smoothly and that Alfie has been able to fulfill your expectations. We will ensure that your comments are passed onto Alfie. Kind Regards, Romans
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5/5
GoogleRomans assisted us in trying to find a tenant and dealt with the problems that arose later in a professional manner. They went above and beyond to resolve any issues that arose during this period. I am quite pleased with the overall service I have received from them. Every phone call or email was responded in timely manner. Their staff are cheerful, friendly and experienced and delivered what they promised.
Sukhdev Β· 30 July 2022
Agent replied Β· 30 July 2023
Dear Sukhdev Reel,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
