Trusted Agent profile · Hillingdon
★★★★★
253 reviews across 2 platforms
202 Field End Road, Pinner, HA5 1RD, Hillingdon, HA5 1RD
Part of Robert Cooper & Co, see every office.
Robert Cooper & Co's office in Hillingdon, at 202 Field End Road, is rated 4.7 out of 5 across 253 reviews on two platforms, including 240 Google reviews rated 4.7.
Every review we hold for the Hillingdon office, from every platform, shown as written. First names only.
5/5
GoogleJen and Patrycja have been really professional, helped us massively with our new home, kept in touch throughout the process and made sure we are being kept updated at all times. Patrycja is absolutely amazing, great customer service and genuinely such a nice person to deal with. This girl deserves a promotion!
5/5
GoogleHappy with the letting services from them!
Thank you, Archana! We’re so glad to hear you had a great experience. If you ever need help again, we’re here.
5/5
GoogleRiean has been an absolute star in finding our dream home for our family. He is a always available to help us with our many questions and is the most knowledgeable Estate Agent we have dealt with!
5/5
GoogleI only have great things to say about my experience with Robert Cooper. Estate Agents are renowned for bad press but during an emotional time recently with the sale of my father’s property, the support and advice I received from Clarke Pursey and his team at the Ruislip and Eastcote branches was excellent. Clarke would communicate regularly in a friendly and efficient manner and guided me through the sale process. Not living in the area and with the property empty I relied heavily on Clarke and his team to ensure the property was left secure and safe during viewings. They were highly trustworthy in this regard and even went to the trouble one weekend out of office hours when I was away to assist with a door locking problem using one of their supplier contacts. This took a lot of worry off my shoulders. Many thanks Clarke for all your help and the wonderful service you provided. It will not be forgotten.
5/5
GoogleNever let out a property before. Brooke and Lewis were a great help in pointing us in the right direction. Got tenants in almost immediately. All dealings have been very professional and all queries dealt with in a timely manner, and there have been quite a few being new to the game. Best of all though, haven't felt pressured with endless "follow up" calls as we have experienced with other estate agents. All in all a professional and efficient service. Thanks guys. 27/12/19 Susan Landlord
4/5
GoogleThank you to Robert Cooper for helping us find our dream home. As with any house purchase, the process wasn’t always straightforward, but we’re grateful to Sherry who was supportive, attentive, and kept us updated during those complicated and stressful moments. Her persistence and support made a real difference. Thank you also to the rest of the team for their support.
5/5
GoogleEmily, Patrycja and Jenifer made the process of me renting a property with Robert Cooper and Co very smooth, friendly and efficient. They have been a huge improvement on my previous estate agent.
4/5
GoogleKyle has been brilliant in our search for a property. He has offered plenty of flexibility in timings and has gone above and beyond to ensure that we are able view properties around our travel times.
5/5
GoogleEntire team operate professionally
Thank you, Afzal! We’re so glad to hear you had a great experience. If you ever need help again, we’re here.
1/5
GoogleI was originally fairly satisfied with the overall level of service from Robert Cooper as my letting agent, however, two things really disappointed me towards the end of my tenancy. Firstly, it took the Property Manager in excess of two weeks to organise and rectify a fault with the boiler which left me with no running hot water. Most disappointing was the end of tenancy check out process. A very long, arduous and painful process in obtaining my deposit. Repeated email and telephone requests chasing up the return of my deposit with the Property Manager, Harry Tibby with no reply or little or no material update as for the delay. Once the property manager did eventually get back to me with regards to my deposit (which I had to chase once again) erroneous charges for 'cleaning' where being charged against my deposit with no detail neither were any receipts supplied on request. A long standing professional tenant having always paid my rent on time, the Robert Cooper Property manager really let me down and it all felt pretty 'dodgy' and opportunistic for a few hundred quid.
5/5
GoogleAt the beginning we called for a property but then Lewis organised for us a viewing tour offering more houses to see meeting our standards. We literally loved the flat that he found for us. He organised the meeting with the owners (very lovely and kind people). During the process we kept always on touch trough e-mail and phone calls. Lewis was very efficient, professional and helpful. I high recommend Robert Cooper Agency they really care about clients.
5/5
GoogleI cannot recommend Robert Cooper Estate Agents highly enough. They have been an immense partner to me for well over a decade, initially as a managing agent for my property, and most recently in guiding me through a successful sale. … More
5/5
GoogleRobert Cooper provided an excellent service for landlords renting out our two properties. They are professional and friendly with a good knowledge of the local rental market and what is required to get the best rental for each property. Brooke, Emily and Patrycja helped us get a better than expected rental for a property that required considerable renovation after a long-term tenant left. Their post rental service has been excellent at our other property and I would highly recommend them.
5/5
GoogleAt the beginning we called for a property but then Lewis organised for us a viewing tour offering more houses to see meeting our standards. We literally loved the flat that he found for us. He organised the meeting with the owners (very lovely and kind people). During the process we kept always on touch trough e-mail and phone calls. Lewis was very efficient, professional and helpful. I high recommend Robert Cooper Agency they really care about clients.
1/5
TrustpilotCheck out nightmare
Nearly 2 months after moving out from my let these agents are attempting to withhold my deposit over items arbitrarily added since the check out process with no explanation at all. Initially they started out with the wrong checkin report, which I pointed out. They will not engage with me and are letting this roll into the TDS dispute process presumably in the hope I give up or make a rookie error and their claims stick. Beware and keep everthing recorded by email sent. I have and am confident.
5/5
GoogleThank-you to Clarke and Sherry for providing a professional service during the sale of my property. It was comforting to leave the sale in the hands of a professional team, particularly because I live on the other side of the world.
5/5
GoogleThank you to Clarke and George for helping me with a quick sale of our house and purchase of another within a few months. Their service was great from start to finish, always keeping me up to date with the process. Thank you both so much!
5/5
GooglePatrycja, Emily and Jen went the extra mile finding new tenants for our property in difficult circumstances. Well done - great team effort.
5/5
TrustpilotBest agency in the area!
Great experience with dealing with the team at Robert Cooper during our lettings experience. Super helpful, proactive, and a pleasure to deal with!
5/5
TrustpilotExcellent service and support from…
Excellent service and support from the sales team. Thank you for making our experience a great one!
5/5
GooglePatrycja was very friendly and helpful. Looking for a new flat is always stressful but she made my search and process very smooth. I definitely recommend
1/5
GoogleI DO NOT and WILL NEVER USE THIS AGENT AGAIN . When I first viewed the property everything went well however the second time I viewed the property they wanted a £5,000 deposit to go into the current owners bank if I didn't want them to sell to anybody else . I was advised by my team of solicitors not to do so as this seemed strange . I was told on the second viewing that most fixtures and fitting would be taken such as the built in speakers , kitchen lighting , built in appliances such as the washer and dryer , shelfing , Chandelier at the top of the stair case and the drawers that were built into the wardrobe and much more . After discussing this with George he advised me to give a larger offer to the owners which I did . I offered an extra £5,000 to keep the fixtures and fittings that ultimately should come with a home in any case when selling . Furthermore there was a bed that I was willing to buy off the owners but the agent said it wouldn't be possible as he would be buying it with his commission after the sale ( which is fine but...) Anyhow long story short the agent had accepted my offer of £450,000 ➕ £5,000 extra for fixtures and fittings A few weeks after I spent £9,875 both on the solicitors and mortgage broker expenses i received a call which was today in fact. The agent told me they will not sell to me as they have another buyer offering more money . However after talking with the agent further I was told that the owners didn't want to sell to me . I still don't understand why but question if could be based on my (ETHNICITY) Is this a RACIAL hate crime ? Im hugely disappointing and will be seeking legal advice against this company and its employee . the property was in WD19 watford I've just found out that this agent secretly sold the property to somebody else for less money . Im pretty sure at this point that this is a RACIAL ISSUE . I have just reviewed you recent comment . Im very disappointed that you have gotten my name wrong on purpose to protect yourself and your company . This is very unprofessional. Also you state you have never met me ...I've met with George twice .. and the fact you say im lying ....I have everything in writing from you to prove me right so please stop covering your lies up with more lies .NegativeResponsiveness, Quality, Professionalism
Daniel Harrington, Re: Mr Naring, We have tried to contact you for the last 10 days without success, we are extremely sorry you feel this way but we have to state in the firmest fashion that a number of these claims are completely false! We do ask people to pay holding deposits but this process isn’t compulsory. In terms of the fact the sale wasn’t made to you, we have never met you so this had nothing to do with your ethnicity. Robert Cooper is an ethnically diverse company and is disgusted by this allegation. The house was not sold at a reduced rate to somebody else, this is untrue & easily proven. Please respond to our attempts to contact you so we can provide clarity on this situation. Robert Cooper
5/5
GoogleWe recently sold our property via Robert Cooper and did not experience a single issue throughout. We originally decided on this agent due to the professional attitude we received when we purchased the house quite a few years ago. I am pleased to say that despite different personnel now being in place the same work ethic has remained, from the original valuation by Clarke through the viewing process and the final sale. I cannot praise George in particular highly enough, he kept us updated throughout and was always responsive. I personally believe that in this day and age the marketing is mainly done via online services so it is the contact post marketing that makes the difference and we have absolutely no regrets in our choice of Robert Cooper.PositiveResponsiveness, Professionalism
Thank you for your feedback, we are very happy to have been of assistance.
5/5
GoogleEverything was done on time, explained clearly and I was kept informed at every stage. Thank you Samantha and Rohaan for being so professional and friendly and always on hand to assist when needed. Shame there's only 5 stars available you certainly deserve more.
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