Every review we hold for the Hillingdon office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe had an excellent time with Coopers. Their communication was excellent, always keeping me informed every step of the way. The agents were incredibly polite, making the entire process smooth and stress-free. Their service was efficiently handled, and I was impressed by their professionalism. I would highly recommend Coopers to anyone looking for a reliable and customer-focused estate agency
Lydia · 13 June 2024
Agent replied · 10 November 2024
Hi Lydia, thanks so much for taking the time to leave us a 5 star review, it's great to hear that our West Drayton office did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers Estate Agents
★★★★★ 1/5
GoogleUnhelpful and rude staff..
Saba · 17 March 2026
Agent replied · 17 April 2026
Good afternoon Saba,
Thank you for taking the time to leave this review and providing feedback which … More
★★★★★ 5/5
TrustpilotKatie helped me with my renal…
Katie helped me with my renal negotiation, had great communication and was very helpful
Sam · 22 August 2026
★★★★★ 5/5
GoogleA professional and friendly estate agency. I am buying my first home and Callum has been supportive and helpful in every stage. I cant thank him enough for his patience in answering all our questions. It was so assuring with his regular updates and communication.
Deepika · 10 January 2021
Agent replied · 9 January 2025
Dear Deepika, Thanks so much for taking the time to leave us a 5 star review, it's great to hear that Callum did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers
★★★★★ 4/5
TrustpilotKatie Kaill helped us get our rental…
Katie Kaill helped us get our rental agreement renewed without too much delay
R · 23 August 2026
★★★★★ 5/5
GoogleI have just gone through a very stressful time trying to sell my flat, with 2 buyers pulling out before a successful 3rd buyer but throughout the whole process Coopers and in particular Kayleigh Arnold, have been fantastic. Very supportive and patient when I was extremely stressed. Can't recommend them enough.
Karen · 11 January 2018
Agent replied · 9 January 2025
Thank you for the review Karen and thank you for choosing Coopers. If we can be of any further help in the near or distant future, please don't hesitate to give us a call or pop into one of our branches. Best wishes, Coopers Residential.
★★★★★ 1/5
GoogleSomething fishy going on at Sipson Road offers in excess of £485,000
I have a portfolio of 14 properties so I can say, I pretty much know how the system works with confidence. A long story short. A property next to my mother’s house became available to buy which I was very interested in adding to my portfolio due to the location. I spoke to the seller directly before they advised the agents to sell, we agreed once the property was on the market we would contact the agent and make a offer. I did this in the first few days of the property being listed and the agent requested proof of funds as I was a cash buyer to which my solicitor sent the agent within an hour. We had no response at all from Callum after this. After chasing Callum advised it is company policy the property must be view before an offer. We agreed to go on a bulk viewing day and then made the offer, we had a few concerns as a supporting wall had been removed, but Ben advised this was only cosmetic I am not aware of Bens qualifications but unless he is a qualified structural surveyor then it was very wrong to advise it was only cosmetic. We was advised by Ben that he would email on Monday to let us know regarding our offer. No email or call from Ben on Monday I thought maybe he is just busy so I’ll give another call later in the week. I called Ben later in the week to advise I was happy to procced with the purchase subject to a structural survey which I would arrange by myself direct with the surveyor could we arrange access the property the following week. Ben said it was not possible as he didn’t have keys for the property and would need to contact the seller he took my international number and UK mobile number as I am currently away on business and said he would call me back by the end of the day. Again no call or response from Ben by the end of the day or even the next day or the following week. Funny enough as my mother lives next door she saw the agent a few days later with a positional buyer discussing selling points in the garden. Strange as the agent had no keys? I called again the next week to Bens mobile but no answer and he didn’t call back after seeing the missed calls. A few days later I called the office and Callum answered the phone. I explained I made a offer which was subject to a survey and would it be possible for my surveyor to access the property. He said straight away er em we are in a meeting now but a offer would need to be made before a survey to which I replied I had made and initial offer twice now and got no reply, he said again he was in a meeting and took down my international number and UK number and said Ben or himself would call me back by the end of the day, this did not happen. After pretty much giving up with coopers another week later I finally get a email from Callum stating the offer was declined by the buyer and they are proceeding with another buyer and sent links of alternative properties. Why no communication from coopers beforehand? Why not negotiate and state there is another offer would you like to increase your offer? I was prepared to pay between £485,000 to £530,000 but not given a chance to increase my initial offer which is normal practice and totally ignored. After my initial offer of £485,000 I was just ignored…. Was the issue regarding the survey? Did they have another buyer already lined at an agreed price to which they ignored all other interested parties. Does seem common amongst offer reviews. I’ll leave it up to you to make up your own minds but I would certainly not sell a property with coopers as it appears they will not get the best price possible.
David · 11 November 2022
Agent replied · 10 November 2024
Dear Ricky, thank you for your feedback. We pride ourselves on our service, therefore take all our reviews seriously. I understand that we have already been in contact with you directly to discuss and resolve this query. After investigating the matter, we can confirm that my colleagues had dealt with your offer appropriately, the sellers told us they were not going to make a decision on your offer straight away, as they had wanted to wait and continue with marketing. This had been explained to your Mother, and as soon as our clients made their decision we did let you know. In relation to a survey, Ben had explained that if you wanted to arrange a survey this would be fine, should you offer be accepted but not beforehand. Unfortunately the sellers decided to proceed with another buyer, however, we do take your feedback on board.
Regards Coopers.
★★★★★ 5/5
GoogleUsed Coopers to carry out the sale of my flat. Very professional company that have their customers interests at heart.
Positives
- Regular updates regarding outstanding actions from both myself and buyer.
- Helpful and approachable in terms of ad hoc requests I required.
Negatives
- Sometimes confusing who was the sole Coopers representative what with leave being taken.
- Some feedback to Coopers in general. If someone is away from desk maybe the direct phone lines can go to reception, especially if urgent response is required. A few occasions I had to wait until the salesperson was available, which could have been a number of hours.
Craig · 11 November 2022
Agent replied · 10 November 2024
Hi Craig, thanks so much for taking the time to leave us a 5 star review, it's great to hear that the West Drayton team did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers
★★★★★ 5/5
GoogleMy husband I were extremely pleased with the service we received from Rico, Callum and other members of the Coopers Residential team. They were friendly, efficient and were amazing at finding a buyer for my husband's brother home who had sadly passed away. This was not an easy sell as the property was a non standard build, but despite a few hiccups along, they managed to find a buyer. They kept us informed fully along the way and we could not fault their service or communication with us..
Lyn · 11 November 2022
Agent replied · 10 November 2024
Hi Lyn, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Rico, Callum and the team all did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers
★★★★★ 5/5
GoogleI only have positive things to say about Coopers West Drayton and recommend them highly.
Rico, Callum and Ben are a highly talented team and a credit to both Coopers and the property industry. They supported me with my first property sale and right from the very start, I felt completely re-assured. They explained everything clearly, took the time to establish a relationship with me and were pro-active, professional and courteous at all times. Levels of communication were consistently high and the whole process was smooth and efficient.
My property sold in about a week and above the asking price, which I attribute without any hesitation to the knowledge, expertise and reputation of my appointed agent, Coopers West Drayton.
Maria · 11 November 2022
Agent replied · 10 November 2024
Hi Maria, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Rico, Callum and Ben all did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers
★★★★★ 5/5
TrustpilotVery happy with the way Coopers and…
Very happy with the way Coopers and Katie deal with our property
Martyn · 23 August 2026
★★★★★ 5/5
GoogleWithout a doubt the best estate agent I've come across. Rico was especially helpful, clear and prompt. I was able to purchase my first home within 5 weeks of making an offer and this was down to the persistence and professionalism of both Coopers and their recommend solicitor.
Yassin · 12 November 2018
Agent replied · 10 November 2024
Thank you for the review Yassin and congratulations on the purchase of your new home. If we can be of any further help in the near or distant future, please don't hesitate to give us a call or pop into one of our branches. Best wishes, Coopers Residential.
★★★★★ 5/5
GoogleI dealt with Callum Keene at Coopers and found him informative and extremely helpful. He took time out to let me in to the new property to measure up for furniture and shutters and kept me constantly updated during the process- a job well done.
Amanda · 11 January 2020
Agent replied · 9 January 2025
Dear Amanda, Thanks so much for taking the time to leave us a 5 star review, it's great to hear that Callum did such a good job for you, we hope you enjoy your new home and we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers
★★★★★ 5/5
TrustpilotReally impressed with Coopers from…
Really impressed with Coopers from start to finish. They were very professional throughout and always on hand to answer any questions.
Alex · 9 June 2026
★★★★★ 5/5
GoogleGreat experience with Coopers and would recommend this estate agent firm. Rico Luis was extremely helpful with my purchase from start to finish - as a first time buyer his experience was so valuable in making the process run as smooth as possible. Thank you.
Gary · 12 November 2019
Agent replied · 10 November 2024
Dear Gary, Thanks so much for taking the time to leave us a 5 star review, it's great to hear that Rico did such a good job for you, we hope you enjoy your new home and wish you all the best for the future where we hope to work with you again. Thanks again, Coopers
★★★★★ 5/5
TrustpilotKatie Kaill
Katie very good. Efficient and most professional. Answers with all my queries.
KJ · 4 August 2026
★★★★★ 5/5
GoogleRico and his team have been absolutely pleasure to work with. We've used Coopers services on several occasions and I highly recommend if you're looking for knowledgeable and professional agents. They know what they are doing!PositiveProfessionalism
Simona · 23 November 2021
Agent replied · 22 November 2024
Hi Simona, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Rico and team did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers
★★★★★ 5/5
GoogleCallum is a brilliant agent. He goes above and beyond to make sure the whole process stays on track.
Jack · 14 March 2025
★★★★★ 1/5
TrustpilotRUN AWAY FROM THIS AGENCY.
Sofia · 13 September 2026
★★★★★ 5/5
GoogleWe chose Coopers West Drayton when we put our house on the market.
Callum, Josh & Ben have been absolutely amazing, very professional, informative and efficient.
I would highly recommend them to anyone who’s looking to buy or sell a property.
Seb · 19 December 2024
Agent replied · 9 January 2025
Hi Seb, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Callum, Josh and Ben at our West Drayton Office did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers Estate Agents
★★★★★ 5/5
GoogleLovely and helpful team at Coopers - have been assisting us to secure our flat for the last few months. Thank you to Rico, Ben and Callum.
Nicoleta · 11 November 2022
Agent replied · 10 November 2024
Hi Nicoleta, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Rico, Ben and Callum all did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers
★★★★★ 5/5
TrustpilotGreat service and communication is tip…
Great service and communication is tip top.
Marc · 25 August 2026
★★★★★ 5/5
GoogleHighly recommend Coopers in Westdrayton. Callum worked tirelessly to make sure the sale went through effortlessly. Right from my first meeting with him he was professional and pro active. I was kept fully informed through all stages of the sale and it was always honest.
Big thank you to you and your team for giving me my faith back in estate agents.
Nicola · 11 November 2023
Agent replied · 10 November 2024
Hi Nicola, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Callum at our West Drayton office did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers Estate Agents
★★★★★ 5/5
GoogleFirst time I've used Coopers Residential and can't praise the whole team enough. Rico made the purchasing process stress free and after-sale care remains highly professional.
Steve · 11 November 2022
Agent replied · 10 November 2024
Hi Steve, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Rico did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
