1/5
TrustpilotAvoid using coopers residential at all…
Avoid using coopers residential at all cost as a tenant or landlord
Trusted Agent profile · Hillingdon
Coopers Residential Ruislip Manor reviews in Hillingdon
★★★★★
207 reviews across 4 platforms
71 Victoria Road, Ruislip Manor, HA4 9BH, Hillingdon, HA4 9BH
Part of Coopers Residential, see every office.
Coopers Residential's office in Hillingdon, at 71 Victoria Road, is rated 4.1 out of 5 across 207 reviews on four platforms, including 83 Google reviews rated 4.4.
83
Reviews on Google
This office
11
Reviews on Facebook
Business-wide
5
Reviews on Yell
This office
108
Reviews on Trustpilot
Business-wide
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Reviews
Every review we hold for the Hillingdon office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotThey not care about they clients
HALF YEAR AGO I REPORTED 2 ISSUE . ONE IS BROKEN SCERTING in kitchen and second Noisy radiator ahHalf year no one come to fix it.
5/5
TrustpilotGreat team at Coopers Hillingdon…
Great team at Coopers Hillingdon residential sales. Cherelle picked up the sales completion and very grateful for her honesty, help and guidance along the way to get it over the line. Good experience throughout and would highly recommend
1/5
GoogleEntitled rude and toxic agency violating privacy of people.
5/5
GoogleAlbert was great - he helped me find a studio in Notting hill at s good price Thank you ! David
Agent replied · 24 October 2024
Thank you for your feedback. We really appreciate your review and we hope you have a great stay at your property. If you ever need our services in the future, please don’t hesitate to contact us. Regards Albert 02081236030 www.coolcribs.co.uk
5/5
GoogleGreattt experience Albert was extremely helpful The whole process was so smooth and easyy Would recommend
Agent replied · 24 October 2024
Rima, thank you for the great review! All feedback is highly appreciated, as it enables us here at Cool Cribs Estate Agents to further develop our services. We are here if you need anything. Kind Regards Cool Cribs Team
5/5
TrustpilotVery professional and user friendly.
5/5
GoogleOur move went smoothly thanks to Cool Cribs. Very efficient and responsive - highly recommend!
Agent replied · 24 October 2024
Hi Eliot Thank you for your feedback. We really appreciate your review and we hope you have a great stay at your property. If you ever need our services in the future, please don’t hesitate to contact us. Regards Albert 02081236030 www.coolcribs.co.uk
5/5
GoogleReally enjoyed working with Coolcribs! Was a smooth start of my tenancy
1/5
TrustpilotPinner Branch Very Poor
Keep well away from this agent in Pinner as they offer a very poor service when you try to sell your property
5/5
TrustpilotKatie Kaill has always been fantastic…
Katie Kaill has always been fantastic with my property renewals
1/5
FacebookBecause they deleted my and reviews of other people from Google, I would like to share my experience with Coopers of London and their agent William Delaney here. It has been 7 months since we moved out of one of their properties in Deptford and we have yet to receive our deposit of over £1500. Despite numerous calls and emails, we have not received any satisfactory response or resolution. On the few occasions that William Delaney did answer our calls, he made promises that were never fulfilled. We also spoke with the director Andrew Fagan but to no avail. This lack of professionalism and communication is surprising for a company that prides itself on its awards. It seems as though they are actively avoiding us and not taking responsibility for their actions. After 7 months, we are starting to feel hopeless as no one is communicating with us. This situation has forced us to seek alternative means of communication as it seems like they are unwilling to engage with us in a professional manner. This way I would like to warn everyone, who is about to pair with this company, as this behaviour could be devastating to someone in the future. Really disgusting….
5/5
YellSatisfactory outcome
Robert Ayling is handling the sale of my family’s flat, he has gone above and beyond to bring the sale to a satisfactory end. Problems were encountered but he did his utmost to resolve them. Very happy.
1/5
YellUnprofessional service start to finish
Complete bunch of rogue traders especially Aron do not use this company they recommended a company Jason smith Coll heating I’ve had terrible problems with him & his company completely rip off
5/5
GoogleIt was very nice to make a deal with this agency, we had a lot of support from our Landlord and from the agency as well. They were ready to help with anything at any time.
1/5
TrustpilotHomophobic to LGBTQ potential renters
I would like to call out your company for blatant homophobia and unprofessionalism for starters, three times at the last minute I have been cancelled on for a viewing the latest today when I could see the estate agent showing a heterosexual couple around the property and then to have a call to see a tenant has changed the locks, each time a heterosexual couple has been shown around and not us. Sophie Gordon, cancelled on me two of these times my partner contacted a Oliver Curtis to say how dissatisfied we are to have a very passive aggressive email back and to say we are accusing her of lying which is highly unprofessional. I am extremely hurt and upset by this and want to make a formal complaint. The latest viewing cost me a lot of money to travel there and back and to take time of work I am beyond hurt by this.
1/5
GoogleVery rude. Had called up about a company let when told they dont deal with them i asked about another property but all i got was rude attitude. Un mannered people
Agent replied · 24 October 2024
Hey King Ghost Thank you for your review. You were told that we are not interested on your service and you kept asking about other properties and at no point of the conversation we were rude as we asked continuously that we are not interested so let’s not waste each others precious time. We appreciate your review. Wish you all the best. Regards
5/5
GoogleAlbert helped me a lot finding a place in time. He did go extra miles for me and helped me in every situation. I am glad I choose them :)
Agent replied · 24 October 2024
Hi Thank you for your feedback. We really appreciate your review and we hope you have a great stay at your property. If you ever need our services in the future, please don’t hesitate to contact us. Regards Albert 02081236030 www.coolcribs.co.uk
5/5
GoogleAlbert helped me find a flat and sign a contract in 2 weeks. He's communicative, helpful and tries to find a solution to every challenge. Thank you for your help!
Agent replied · 24 October 2024
Hi Thank you for your feedback. We really appreciate your review and we hope you have a great stay at your property. If you ever need our services in the future, please don’t hesitate to contact us. Regards Albert 02081236030 www.coolcribs.co.uk
5/5
TrustpilotCherelle was very helpful on the sale…
Cherelle was very helpful on the sale of my property
1/5
TrustpilotAvoid.
Harrow council contracted them to market 2 bedroom houses. Despite my daily emails and phone calls requesting the details , I was told that phase 3 will be launched soon and I will be contacted, name was put on the list. To my surprise , I emailed them today to find out that phase 3 was launched and sold out. No communications whatsoever and this probably was a matter of preferential workings by the company or probably a disrespectful sales consultant. I will put a complaint with Harrow Council.thanks
1/5
GooglePoor service. Avoid if you’re looking for a reliable and trustworthy agent. Good reviews are fake do your research.
Agent replied · 24 October 2024
Thank you for your feedback. We pride ourselves in providing great customer service and professionalism. The review does not reflect our companies business ethics. We take all feedback very seriously to try and improve our services further and have looked into this but based on your name it would appear that you did not view a property with us. If you have booked the viewing under a different name please let us know so that we can respond to you accordingly. We would like to discuss this. Thank you Cool Cribs Team
1/5
FacebookI was a client for over 6 years my rental property was destroyed in an arson attack I was offered temporary emergency accommodation but no attempt was made to find me a new property the lettings manager told me that as my circumstances had changed and I was now clinically vulnerable it would be 'difficult ' to find a landlord to accept me as my income was now from the government I had to fight for my deposit to be refunded this took over 2 months. this company have neglected their duty of care to a vulnerable long standing client they never return calls and just send a generic reply to emails if you are looking for a responsive professional company these people are not for you
5/5
GoogleGreat service, fast response and very professional
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