Coopers Residential Ruislip Manor reviews in Hillingdon

★★★★★ 5/5

Yell

A well supported service.

We have been delighted with the service received from all staff involved and especially Robert Ayling. From the first visit to our property, through the marketing & sales processes we have felt that we were being knowledgably advised & professionally dealt with. During some early indecision on our part & later, when family circumstances caused us to withdraw from an initial sale, we were particularly relieved and pleased with the patience and support received from Coopers in general & Robert in particular. We wouldn't hesitate to recommend Coopers to anyone needing estate agent services; thank you.

DavidC-3657 · 30 July 2022

★★★★★ 5/5

Google

Contacted these estate agents to secure a property, the initial one I tried getting was unfortunately already taken when I enquired however Albert from Cool Cribs was able to offer me more properties in the same area. Once I found one to my liking, everything was very straight forward. Highly recommendPositiveResponsiveness, Quality, Professionalism

Saif · 25 October 2021

★★★★★ 1/5

Yell

VERY POOR SERVICE

A very poor estate agents, Made up lies due to an argument with one of their landlords from over 10 years ago. Made up excuses for me not being able to view a property even though I was told I could still be a tenant of theirs's after this issue again 10 years ago. Unfortunately they can't deal with any criticism and you just get fobbed off. Could just tell me the truth from the beginning and then I'd happily move to another estate agent. I recommend avoiding these unless you want them to waste your time and tell you lies when you enquire about new properties. No other estate agent in the area or anywhere in London tells these sort of lies and waste peoples times.

PaulB-30042255 · 7 May 2025

★★★★★ 5/5

Trustpilot

Excellent Service

I have been renting the same flat through Coopers Residential in Ruislip for the past 8 years, and I could not be more grateful for the exceptional service and care I have received throughout my tenancy. From start to finish, they have been the very definition of professionalism, always prompt, responsive, friendly, and incredibly supportive. In all these years, I have never encountered a single issue with them, which is truly remarkable.

Tetiana · 12 August 2025

★★★★★ 5/5

Google

I would like to thank Cool Cribs and Albert for helping me getting the flat and signing the contract, I just moved in yesterday I'm really happy the place is quite and clean.

Maria · 25 October 2023

★★★★★ 1/5

Trustpilot

Beware Coopers Property Management -Fitzrovia

Engaged with Coopers Property management (Fitzrovia) for 4 years now and the service is so poor that the building and 7 other owners all have seen our respective property decrease in value even in the high valuation boom London is experiencing. Incompetence and negligence continue to disrupt even the most basic service including building maintenance or any repairs. Unscrupulous and incompetent expensive companies are hired to do incomplete jobs while routine cleaning and gardening are mostly avoided. The agent is withholding collected funds now for 3 years and will not return money collected so we are forced to remain with Coopers. Complaints to the partners and senior management are impossible to make as the agent has been able cover up mistakes through deceptive and erroneous claims like blaming covid or the weather for these years of neglect. Avoid Copers -Fitzrovia at all costs!

Mark · 9 June 2022

★★★★★ 5/5

Trustpilot

My experience is ongoing with coopers…

My experience is ongoing with coopers as I’m a landlord.my contact is jayde nowadays , it’s how it was before with javier before he moved to Ruislip . Nothing seems too much trouble for either of them . They’re a big asset to coopers . Look after them .

Bob · 24 February 2026

★★★★★ 5/5

Google

I couldn't be happier with the exceptional service provided by CoolCribs. Their expertise and commitment to managing my properties have been truly outstanding. From finding reliable tenants to handling maintenance requests promptly, they've demonstrated professionalism at every step. Their transparent communication and attention to detail have given me peace of mind as a landlord. I highly recommend their services to fellow property owners looking for a trustworthy and proactive lettings agent. Thank you for your excellent work in managing my properties!

Krenar · 25 October 2023

★★★★★ 5/5

Google

We had a great experience overall. After a few viewings, we found our new home. Albert was extremely supportive and helpful

Inna · 7 August 2025

★★★★★ 5/5

Google

I recommend, it's very hard to find a place to live in London especially during the holiday season but I succeeded thanks to Albert who was very patient and efficient

Asma · 25 October 2023

★★★★★ 1/5

Trustpilot

No service to tenant after renting

Not sure about overall cooper but i am having pathetic experience as a tenant. Maybe ruislip cooper is good for the landlord but for the tenant not really helpfull. Landlord is not repairing basic appliances and taking 15 days for engineer visit and if any part need to be replaced then it takes at least a month.As a tenant, we can pay rent on time but we should at least get to use the basic service from appliances like dishwasher. Once i delayed the rent by 1 day, i got the reminder email and credit history related email but when it comes to landlord they don't take responsibility. I would suggest if you are looking for rent, don't go via ruislip cooper at least.

Raveesh · 14 December 2021

★★★★★ 5/5

Trustpilot

Thank you to katie

Thank you to katie the renewal and vacate manager for helping me on my annual rent review, appreciate the help and professionalism!

Ella · 20 August 2026

★★★★★ 5/5

Trustpilot

We dealt with Ella Burley recently @…

We dealt with Ella Burley recently @ Coopers in Ruislip and it was a privilege to deal with her. Courteous and kind with a complete understanding of our requirements. Thank you Ella

David · 6 March 2025

★★★★★ 5/5

Google

Great service, smooth processing. Mr. Albert was very accommodating and I am happy to recommend Cool Cribs to my friends.

Jennie · 16 April 2024

★★★★★ 5/5

Trustpilot

Faultless service

Faultless service. Cherelle from coopers kept me more up to date with the process than my solicitor. Great communication throughout. It was a quick sale and seamless process thereafter.

Amy · 24 June 2026

★★★★★ 5/5

Google

I recently found a property to rent with Cool Cribs and found Albert to be reliable and helpful with any queries I had. He kept in constant contact the whole way and did not stop until he found the perfect flat for me. Thank you Albert!PositiveResponsiveness, Professionalism

Dina · 25 October 2021

★★★★★ 5/5

Google

I am very happy and can only recommend them! Nice, fast service! No unnecessary questions! Albert is also friendly and helpful!

József · 20 June 2025

★★★★★ 5/5

Google

The whole renting process was quick and easy thanks to Elena and Albert. They are very helpful and give you all the necessary information. Highly recommended!

Akin · 25 October 2023

★★★★★ 5/5

Google

I would like to thank Cool Cribs and Albert for helping me get the flat I wanted in my desired location. The whole experience went smoothly.

Will · 25 October 2023

★★★★★ 1/5

Trustpilot

deposit not being paid back, no replies

I paid my rent on time every single month, the latest I ever paid was the 3rd of the month. Despite this, I have now been waiting over two months (moved out 02/12/25) for the return of my deposit with no resolution.

MF · 27 February 2026

★★★★★ 1/5

Trustpilot

Extremely disappointed with their handling of TDS scheme

Had an extremely unpleasant experience with Hillingdon Cooper’s Residential. When we moved out, we were told no documents were needed to process our deposit return through the TDS. After three weeks with no updates, we had to chase them, only to be told by the manager that we needed to contact the landlord directly for the refund, completely contradicting their earlier advice.

Adrian · 4 September 2025

★★★★★ 5/5

Trustpilot

Really happy with the way Katie Kaill…

Really happy with the way Katie Kaill deal our queries related to my property. Appreciate the efforts.

PUSHPARAJ · 21 August 2026

★★★★★ 5/5

Google

Albert was very helpful throughout the process. Move in was quick and smooth. Would recommend!

Niall · 16 April 2024

★★★★★ 1/5

Trustpilot

Deposit deduction at any cost

I am sure this is a common problem in this business because of demand & supply, but my experience with coopers was pathetic. I was dealing with Ruislip branch and when I vacated the property, I hired professional cleaners with paying hefty amount for a bed house, but still the end of tenancy checking gave a bunch of deductions without looking at the inventory report from the tenancy start date, with our spotting the errors they corrected a few but then stick to minor cleaning deficiencies and forced us to either take this deduction or if I want to go to TDS dispute they are happy to file it which will take 3 months for resolution. Head of property management with whom we were dealing did not commented on anything we raised while we checked in the property it was not at all cleaned, we have shared all the pictures, emails from check in time, but he was silent on those and just want to deduct deposit. Given the threat of timeframe involved we accepted it but I would recommend anyone to either refrain from this estate agent or atleast get the property cleaned again on check in time, which I am sure they will not even respond. Very frustrating process when they are just interested in deducting the deposit but not doing anything in the property which was the case when we checked in and not sure even landlord would be aware of this deductions and they might just retain that as well as no cleaning was done in our case which was in very bad conditions when we checked in.

Jinesh · 18 December 2024