Trusted Agent profile · Highworth
Verified
★★★★★
173 reviews across 2 platforms
36 High Street, Highworth, SN6 7AQ
Richard James's office in Highworth, at 36 High Street, is rated 4.7 out of 5 across 173 reviews on two platforms, including 169 Google reviews rated 4.8.
Every review we hold for the Highworth office, from every platform, shown as written. First names only.
5/5
GoogleBuying or indeed selling a property in my case can be very daunting. With a large selection of people offering to help it can be a minefield that some just choose to avoid. …
That is such great news, thank you for the great review Justin! We are so pleased you chose us to help you with your selling journey. Best of luck
5/5
GoogleLaura and Mark helped me successfully sell my house. They were very helpful and supportive through every step of the way
Thank you so much for your kind words! We're thrilled that we were able to assist you in selling your house. It was truly a pleasure working with you, and we're glad that we could be there for you throughout the entire process. If you ever need any further assistance in the future, please don't hesitate to reach out. Congratulations again on the successful sale, and we wish you all the best in your next chapter!
5/5
GoogleAvril and Grant provide fantastic customer service. They've made a stressful situation less so by providing us with feedback so that we knew where we were in the purchasing chain. Grant helped us focus on what we needed from our new home when we couldn't decide between properties. If only all teams could be so professional!
Hi Nora, Thank you so much for the 5 star review. We are so pleased you had such a great experience with our Highworth branch. We will pass this lovely review back to them
5/5
GoogleI would like to thank all of the Richard James team. From the first visit to my property, to valuation, amazing marketing, organising viewings and completion they were brilliant. What stood out was how they kept me updated on what was …
Thank you for the lovely comments Barbara! So lovely to get some lovely feedback from you regarding our Highworth Office
3/5
GoogleRichard James showed no incompetence or particular disregard however the process was not made easier by them, and frequently we felt very badgered by Richard James, and their supporting advice was poor. Whilst we would not urge anyone to avoid their service in particular we would not recommend them either.
Guy, we are sorry to hear that your experience was not made easier by our staff at Richard James... this certainly is not what we strive for. … More
5/5
GoogleSales progression is the key part of Richard James’ service, worth every part of the fee. The marketing and viewings were all handled very well indeed, but it was the determination, grit, honesty and calm professionalism of the sales …
Thank you for the 5 star review! We are so pleased that you had such a good experience with Hayley and the team. We wish you all the best in the future
5/5
GoogleA very professional and on the ball team. All very genuine and really lovely staff to deal with throughout the purchase. Couldn't have wished for a more smooth transaction at this end of the chain with huge thanks to Avril's brilliant …
5/5
GoogleI have moved a lot and I could not recommend Richard James highly enough. From the initial contact and negotiations by Josh, the viewings handled by Freddy and the transaction follow up by Jo, the whole team were an agency 'breath of fresh air' … don't use anyone else!
Charles! We are so pleased to hear of your positive experience with Richard James. We will be sure to pass over your comments to Josh and Jo and are really happy to hear that you wouldn't use anyone else :-)
5/5
GoogleDealt with the owner (Highworth), very knowledgeable, not pushy. One of the best, would highly recommend.
Thank you so much for your wonderful review! We really appreciate your kind words and are thrilled to hear about your positive experience with the owner. Our team takes pride in providing knowledgeable and non-pushy service, and we're happy that we could exceed your expectations. It means a lot to us that you would highly recommend us, thank you again and we look forward to serving you in the future!
5/5
GoogleWe are about to complete on our house sale and we have felt supported throughout the whole process by the team in Highworth From Marks initial visit and valuation and Laura and Georgias help with viewings …
Thank you for the review Karen. We are so pleased you have had such a great experience with our Highworth Office
5/5
GoogleI recently purchased a house through Richard James. They have been excellent, right from house viewings (Fredy) to completion of the sale (Jo). Jo (sales progression) has been extremely helpful in getting the sale though and nothing has been too much to ask. Thank you.
Thank you for your review Lauren! We really appreciate it and we will be sure to pass on your kind words to both Fredy and Jo. :-)
5/5
GoogleJo on the sales progression team has been great from start to finish. To say our sale was tricky and emotional would be an understatement, after nine months we have exchanged today. Thank you Jo for all your help and support, especially …
Thank you for such a lovely review Debs! We are really glad to hear of such a positive experience and will be sure to pass on your thoughtful message to Jo. We hope you had a lovely Christmas and New Year after 9 months of waiting for your exchange!
5/5
GoogleFantastic service from the ladies at the Highworth branch! Avril took a personal approach and was great at keeping us updated. It was also lovely to be presented with flowers and a voucher for a local coffee shop upon collection of the keys. A great service, thank you.
Thank you for your kind words! We are thrilled to hear that Avril and the team at our Highworth branch were able to provide you with a fantastic and personal experience. We hope you enjoy your new home and the coffee shop voucher - happy settling in!
5/5
GoogleReally nice people, very helpful, and stayed positive that we were going to get a sale through lots of lack of interest and they were eventuallty right
Thank you for the 5 star review Robin!
5/5
GoogleWhere to start! The brilliant team at Richard James were fantastic from the start from the front facing team to back office. Excellent communication every step of the way, friendly, purposeful and helpful - we felt fully supported from the …
wow, thank you so much for your 5 star review Vicki! We are so pleased to hear of your positive experience and will be sure to pass on your kind words to both Fredy and Nick. :-)
4/5
GoogleReally good team who worked hard to secure our sale and purchase. They also have someone who chases up and down the chain to check on progress and send out an update every week. This could be even better if they had a form to give to …
Thank you for the review Paul!
5/5
GoogleHighly professional, friendly and helpful - just some of the positives I can speak to regarding our experience of working with Richard James. Couldn't do enough for us, which was much appreciated. Will definitely recommend to others looking to sell their property.
Thank you for the 5 star review, Fiona! We are so pleased to hear of your positive experience and will be sure to pass on your comments to our team in Highworth.
5/5
GoogleWe were the buyers in the exchange and throughout the process everyone at Richard James was very helpful. Our point of contact was Matt Harman who was almost always available and very helpful. He was more than happy to ask the sellers …
Thank you for the wonderful feedback! We're thrilled to hear that Matt and our team were able to assist you throughout the buying process. Providing excellent service is our top priority, and we're delighted that you had such a positive experience with us.
5/5
GoogleWhen it comes to the estate agent Richard James excels from the start. Their friendly advisors provide clear assessment of the property, put together a very attractive online portfolio with great pictures of the property and during …
Thank you very much for taking the time to write us this review Alicja. We are very pleased to hear that you had such a fantastic experience with our team in Highworth and will be sure to pass on the message to them.
5/5
GoogleThis is a Five Star rating for Avril Brown. I know that she stayed late at work for an extra hour or so this last weekend, just to complete the paper work for our purchase. She has been polite, courteous and very efficient throughout. …
Thank you for sharing this glowing review of Avril Brown! It's wonderful to hear about her dedication and efficiency in ensuring a smooth transaction for your purchase. Your kind words will surely brighten her day!
5/5
GoogleExcellent service from Sharon and Jack In all aspects of our sale from valuation to completion (that were within their control). The house was marketed and sold quickly and efficiently and they stuck to the task when issues in the chain …
Thank you for taking the time to share your experience with Sharon and Jack. We are delighted to hear that you had a positive and smooth journey from valuation to completion. It's wonderful to know that they were able to navigate any challenges that arose and deliver a successful end result for you.
5/5
GoogleAs a potential buyer my contact with Avril and Alison at Richard James have instilled confidence with prompt follow ups and communications, and a consistently professional and friendly manner. Will be my first choice when the time comes to sell my property.
Thanks for the 5 star review
5/5
GoogleRecently purchased a property through the Highworth branch of Richard James. Avril, Grant, Sue & Lisa all had a hand in the purchase process, with all the questions and multiple visits we had and needed to ask, really helpful, friendly and professional all the way through.
Hi. Thanks for the review, we have passed your feedback to our Highworth team and are really pleased that you have had a great experience with us. Thanks again and good luck. We hope to be able to help you again in the future, or any friends and family you might recommend.
5/5
GoogleExcellent service especially from Laura Woolley.
Thank you for the 5 stars Claire!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Richard James's Highworth office has 173 reviews across two platforms: 169 on Google, 4 on Trustpilot (across the whole business).
Richard James Highworth is rated 4.7 out of 5 across all 173 reviews, and 4.8 out of 5 on Google from 169 reviews.
Richard James Highworth, 36 High Street, Highworth, SN6 7AQ.
