Trusted Agent profile · Highgate
★★★★★
517 reviews across 2 platforms
38 Highgate High Street, N6 5JG
Part of Benham and Reeves, see every office.
Benham and Reeves's office in Highgate, at 38 Highgate High Street, is rated 4.6 out of 5 across 517 reviews on two platforms, including 109 Google reviews rated 4.7.
Every review we hold for the Highgate office, from every platform, shown as written. First names only.
5/5
Trustpilotthanksgiving
morning, i would like to tell thanks to Kayleigh Weston for the help and support, has been appreciate.Paolo Brandani
Hi Paolo, thank you very much for your kind comment about Kayleigh and the property management service you've had, we appreciate this feedback.- Emily, B&R
5/5
TrustpilotRaj has provided an excellent service…
Raj has provided an excellent service for my property at Beaufort Park by finding a great tenant. Moreover he has also helped me in redesigning the flat for marketing purposes. I have known for over 10 years and highly recommend his service.
Hi Mainul, we appreciate you sharing a five star rating and are very pleased to hear you've had a efficient and friendly service experience from Raj and our Colindale lettings team. Thank you for your continued custom and trust in Benham and Reeves.- Ruth, B&R
5/5
GoogleBenham & Reeves were very quick to get me 2 quality tenants. Happy with their service. Worked with Abbas, and he provided good property mgr support services.
Hi Julian, many thanks for the five star rating and for telling us you are happy with our HIghgate lettings & property management service. We are pleased to hear you are receiving the support you expect as a Landlord. Thanks again for your continued business. best regards, Emily Taylor, B&R
5/5
TrustpilotYou can't go wrong with Nick and Benham & Reeves
Just got the keys from Nick, one of the Sales Negotiator in Benham & Reeves. It took me roughly three months from viewing the property to moving in, Nick's professionalism and dedication is the key throughout the journey. You can't go wrong with Nick and Benham & Reeves, 5 stars.
Hi Terry, thank you very much for this lovely feedback about the service you've had from Nick in our property sales team. We are very pleased to hear the buying process was smooth and you benefited from Nick's professionalism and expertise. We also appreciate you sharing a five star rating here.- Ruth, B&R
5/5
TrustpilotGreat experience selling my Woolwich…
Great experience selling my Woolwich flat. Dinesh Kumar in the Woolwich office was excellent in every respect, helpful, sensible and proactive in helping with completion. I would use again if I had another flat!
5/5
TrustpilotMarketed our property very well
Marketed our property very well, which resulted in lots of leads. The property market in 2023 has been difficult and so it was all credit to our agent Dinesh to ensure that firstly he negotiated a price that was acceptable to both us and the buyer and secondly he stayed engaged throughout the process to secure the sale.
Thank you letting us know you've had such a positive experience selling your property with us which is great to hear. - Emily, B&R
5/5
TrustpilotThe service has been great working with…
The service has been great working with Benham & Reeves. In particular, Kayleigh Weston, she has ensured any queries or questions I've had over the past few months have been met to with such a high standard.I would definitely recommend them over and over again!
Hi A, thanks very much for sharing a five star rating here which Kayleigh and the property management team are very pleased to see. We appreciate you taking the time to tell us about your positive experience and are glad to be meeting your service expectations. - Ruth, B&R
5/5
TrustpilotGreat Service
Recently purchased a property with the help of Thomas Grossi who was very professional and always there to help when needed. We did have some delays with exchange/completion, mainly due to the lockdown and owners living overseas, but got there at the end. Abbas Efir who dealt with the property management side for the previous owners was also very kind and helped me close off the old accounts with energy suppliers and was always prompt in replying. Overall very pleased with the service.
Thank you very much Amir, we appreciate you taking the time to give us such a detailed, positive review of your property purchase experience and we're glad you were so pleased with the service. Best regards, Emily Taylor, B&R
5/5
Trustpilot5 years renting with B&R, they're organized, quick and professional
I rented with Benham & Reeves for nearly 5 years and it was a flawless experience. They're extremely organized and diligent, and I'd highly recommend them as an agent for anyone who's renting.I especially appreciate the services of my property manager Xiang Li, who was quick and effective at dealing with maintenance issues, communication with the landlord, and making the process of moving out of the property as smooth as possible.
Thank you very much Fred for your five star rating and detailed reply about our lettings & management service. Xiang is very encouraged by your highly positive feedback, its really appreciated.- Emily, B&R
1/5
GoogleTerrible real estate agency. Five months into my tenancy, my partner and I found ourselves trapped in the building, with no alternative door or escape exit. This happened because the real estate agent did not provide us with a full set of keys. They had guaranteed us that only two of the locks for the only way out of the building were functioning and that there was no need for the key for the third lock. To our surprise all three locks were being used by other residents within the building. When I tried to address this issue with the property manager, he responded rudely and on the defensive. It was only when I threatened with legal action that they provided me with the full set of keys. They did not seem to realise that having no access to an escape route, is a huge health hazard. Furthermore, it’s been two weeks since I’ve moved out and have been trying to reach them to settle on the deposit and they have ignored every single email my partner and I have sent. AVOID like the plague!NegativeResponsiveness, Quality, Professionalism
Hi Jose, sorry to see this review here as I have seen corresondence from our branch manager, Ivan, who addressed your issue with the key fob. Your tenancy ended 31 July and in accordance with The Tenancy Deposit Scheme rules, we have to go through procedures before we can release the deposit and due to the current Covid health crisis, your Property Manager is following this through for you as quickly as possible. Thanks, Emily Taylor, B&R
4/5
TrustpilotBR Letting service review
I have used BR lettings service (Wapping branch) as owner since 2016. Their sales team, seasoned and professional, in my opinion is a 4 star. Their property mgt team, over the past 4 years with a recent change, remains, over the entire period slow to respond and deserve a 3 star rating while their accounts dept a 5*. The accounts dept has been consistent and efficient in the delivery of their service to the customer. They are the star in the team!
Hi , thanks for taking the time to give detailed feedback about the service. We do always follow up all comments to see where we can do better. Thank you for your valued business. Kind regards, Emily Taylor, B&R
5/5
GoogleI have been with BnR for many years and they have provided me with great service.
Hi CB, many thanks for your kind feedback shared here for our Highgate estate agents, we are thrilled to have your custom for many years and glad you feel well supported. - Emily, B&R
1/5
TrustpilotAvoid worst estate agents
Avoid at all cost. The worst estate agents. First of all took them 2 weeks to call me back just to book a viewing. Once I viewed I put a deposit down then took them another 10 days for them to turn around and say you haven’t passed referencing even tho I was paying 6 months in advance. I provided all the documentation that was requested they contacted my employer and previous landlord both giving a good reference.Benham use LetRef to do reference checks they are a complete scam.They had a better offer on property. They have refused to return my holding deposit. I will see them in court. Avoid at all cost.
Hi Rizgar, sorry to see your complaint here as after looking into this, our records show :1. You were shown the property on the 3rd2. The holding deposit forms (which are contractually binding) were discussed, read and signed by you and you paid the deposit on the 4th3. There was never any mention of you paying 6 months rent in advance4. You failed the reference process on the 8th and you were given the reasons for this. The purpose of having such in-depth referencing is to protect both tenant and landlord and the forms you signed were very clear about our rigorous pre-tenancy checks.With regards, Emily Taylor, B&R
4/5
TrustpilotJeff and Maria were very helpful and…
Jeff and Maria were very helpful and quick with their responses. Made the experience seamless
Thanks very much for sharing a five star rating for our Canary Wharf lettings staff, we are very pleased to hear you've had a seamless service.- Emily, B&R
5/5
TrustpilotFantastic service
We were very pleased with the service from Abbas Efir and Sarah Edwards of Benham & Reeves. Sarah helped us with the handover process and found us a very good tenant. She has helped us with everything we requested. Abbas provided us with superb service and we were impressed. Both of them still continued to provide advice even after our tenant moved out which has been extremely helpful. Overall, we are very pleased with their service and professional management. We would definitely recommend Benham & Reeves for anyone looking to rent out their property.
Thank you Billy for taking the time to post a review. Feedback is really appreciated and helps us maintain the level of service our landlords and tenants expect from our property management service. Thanks very much.
5/5
TrustpilotIt’s a pleasure dealing with Yoshi…
It’s a pleasure dealing with Yoshi Tsuji on the Japanese Desk at Benham Reeves Ealing. Totally professional, he looks after both our long standing tenant and ourselves, the apartment owner, in equal measure.I’d highly recommend him and the firm.
Hi Nick, thanks very much for your kind feedback here for Yoshi and the B&R Japan Desk team. We are thrilled to hear you are having such a great service experience with us and would recommend us to other tenants. We appreciate this and your continued custom.- Ruth, B&R
5/5
TrustpilotCaroline De Havillelande
Your property manager, Caroline De Havillande, had been very proactive in helping me find a tenant for my property. She was able to secure a tenant for me within a very short period of time and with virtually no time gap after the expiry of the existing tenancy. She also responded to my queries very promptly.
Hi Jessica, thanks very much for sharing a five star rating here and for telling us about your service experience which Caroline and the Kensington team are very happy to see. - Emily, B&R
5/5
TrustpilotResponsive and helpful
My agent at B&R is very competent and is able to solicit a good tenant for us in a short time. She is very responsive and helpful and we are so pleased to have her helping us in the whole letting process.
Thanks very much for your kind comment and five star rating here, we really appreciate it and are very pleased to hear our lettings service is working well for you. - Ruth, B&R
5/5
TrustpilotOutstanding service
Raj has gone above and beyond what could be expected in his efforts to manage my flat in Beaufort Park. Gbe quality of the service has been professional and efficient from the beginning and Benham and Reeves have been outstanding.
Hi Lewis, thanks for letting us know you've had outstanding service from Raj and the Beaufort Park lettings team, this is wonderful to hear and we really appreciate you sharing a five star rating here too. Thanks for your custom.- Ruth, B&R
5/5
TrustpilotProfessional and reassuring
Recently, Shaun Tan helped me clean, repair and rent out my house which had been vacant for many years. He is very professional and careful, and provided me with great help.
Thanks very much for your highly positive feedback for the services we've provided. We're glad Shaun was able to guide you with regards getting the property ready for letting and we're pleased to know you've found the service professional and helpful. Thanks for your custom.- Emily, B&R
1/5
TrustpilotRead RECENT reviews and stay clear
We rented with this agent for 15 months. Several interesting practices (6 weeks before references came back, taking a non refundable holding deposit, referencing their wordy legalistic contract to suit their purposes etc). Agent explicitly asked if there had been a leak from the shower room. Saying no and the shower leaking within a week of moving in. Promised property would be thoroughly cleaned. Their own inventory described the kitchen as grubby Having the boiler changed by shoddy work men and then hearing a rustling in the kitchen that was a large rodent because they had left a hole big enough for it to come into the kitchen. Having to pay £288 for a pest controller to come in to find the source of the issue. I am not going to wait weeks whilst they scratched their heads about how to sort it with a small child in the house. No talk of refunding me this money (wasn't expected but not surprised it wasn't mentioned). Getting our deposit back was also problematic. To stay clear is a good idea.Edited to add: there is no excuse for poor service. I hope for the sake of the tenants renting with these people, they do do better. I would also appreciate my first name being taken off the response note.
Hi Yetunde, thank you for your telling us about your experience which I have since investigated. I am sorry if the beginning process seemed lengthy but we do have very thorough and stringent referencing procedures that have to be followed, as consistent with current UK law. This is to protect you and the landlord.Concerning the shower room in the 2 bathroom property you rented, we share in your frustration as when we first had the shower checked there did not seem to be any obvious issue but we did correct this once the problem was eventually identified.With regards to the pest control issue, this was reported to us after you had hired your own contractor and no request was presented concerning any payment.You vacated the flat on 11th Jan and your deposit was released on the 30th Jan which at approx 2.5 weeks is well within the legal timeframe we work to for getting the check out organised, dilapidations approved and release forms signed. We're sorry you didnt leave on a more positive note, it is always disappointing when we see low service ratings here but thank you for letting us know, as it helps us to do better.Kind regards, Emily Taylor, Customer Services, B&R
5/5
Trustpilotletting experience with Benham and Reeves
We have used Benham and Reeves for about 6 years to manage our property During that time they have been on call to support any issues raised as quickly as possible for example a broken washing machine door handle was reported, this was quickly rectified by Tanya and various options of repair were given to usWe have also had very positive customer service from George and Haruka with previous tenants
Thanks very much for sharing your five star rating here, it means alot. We're really pleased to hear you've had continued good service from our property management team, this highly positive feedback is really appreciated. - Emily, B&R
1/5
TrustpilotThey dont return the deposits
We were renting a flat 4 years and i must admit we had no significant issues with them. Checked out on the 13/12/2019 and they wont get back to us regarding the return of the deposit. We payed all the bills, inventory was fine and they just ignore us when we ask them about the return of the deposit.I have lost count of how many times we tried to contact them. This is crazy. They dont bother to reply to me..
Hi Bill, sorry to see this review here as our systems doesn't show that we have received any complaint. Can you please email me at info@benhams.com with the property address and your full name and I will investigate this for you. Deposits can take up to 28 days to return, making allowances for any deductions to be agreed and for the landlord to sign the release forms. We also had Christmas in the way but I am sure your deposit has not been forgotten. Please do email me. Kind regards, Emily Taylor, B&R
5/5
GoogleVery professional agency that covers from sales to leasing. Ivan Hrissimov found a tenant for my new property before handover was completed. Communication was fast and easy. Highly recommend.
Hi Vince, many thanks for sharing a five star rating here and for your lovely feedback. We are very pleased to hear Ivan was able to meet your services expectations and you had a great process throughout. Thanks for your custom. - Ruth, B&R
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