Benham and Reeves Highgate reviews

★★★★★ 1/5

Trustpilot

Rented a flat with them

Rented a flat with them. It took Benham and Reeves more than 2 months to reimburse my deposit after many emails. The accounting department made a lot of mistakes and information communicated to me was erroneous (miscommunication as they would call it) which eventually cost me half a month rent. Would not trust them for any transaction

Mr · 26 June 2024

★★★★★ 5/5

Trustpilot

Kayleigh Top Service

Kayleigh who has been looking after us for the last few years has been a breathe of fresh air. As a tenant, we are always able to rely on her to ensure the apartment is maintained and any issues she is very quick to help us out. This makes life a lot easier and always having someone to attend to our needs when required. Kayleigh certainly goes above and beyond and we are grateful for her looking after us.

William · 19 December 2022

★★★★★ 5/5

Trustpilot

I purchased my flat via B&R

I purchased my flat via B&R. Dinesh was the agent and he was very helpful at every step of the process. He was very prompt in answering all queries throughout. I would definitely recommend them.

Borjan · 22 June 2022

★★★★★ 1/5

Google

So disappointed with the service. We rent a flat but the vent is constantly on during midnight, we can’t fall asleep and the agent fooled us from the beginning. They didn’t let us talk with the previous tenant about how they feel. We rent the flat without knowing the noise pollution, and complain about it many times still got no solution. I need to take pills to help me sleep now, also caused me anxiety. Don’t trust anything from the agent, worst service ever.

Ziyao · 3 November 2024

★★★★★ 5/5

Google

Ivan Hrissimov from Benhams is great! He is super helpful and responsive! Best agent ever and I trust him to get the job done! Thank you!

Amy · 30 April 2023

★★★★★ 5/5

Trustpilot

Lisa-Jane Stratton is fabulous and very…

Lisa-Jane Stratton is fabulous and very responsive to handle my letting matter. She also demonstrates her professionalism and informative. A very trustworthy agent !!

JM · 26 June 2023

★★★★★ 5/5

Google

Professional and kind service. Smooth process to enter the flat. A few items to be replaced but attended our requests promotly and efficiently. …

Aniol · 23 August 2025

★★★★★ 5/5

Google

I’m truly grateful for Rahim’s exceptional efforts at Benham & Reeves, going above and beyond to present a variety of property options. I highly recommend their services.

Edelises · 13 July 2025

★★★★★ 5/5

Google

I'm impressed and very pleased with the service I've been receiving from Benham and Reeves. I would like to especially thank Soolmaz and Thuraya for their high level of professionalism, efficiency, helpfulness, integrity, and for being there when needed. I congratulate you on your outstanding professionalism at Benham and Reeves.

Hotel · 26 February 2016

★★★★★ 5/5

Google

I have had 15 years of excellent service from Benham and Reeves Highgate lettings office, thoroughly helped by having the same team throughout. Having made the mistake of trying another letting letting agent on the principle that competition is beneficial and having had a lot of time wasted by that agent (costing considerable loss of rent), I am happily looking forward to greeting my new Benham and Reeves introduced tenants next week. Thank you!

Chris · 24 February 2023

★★★★★ 5/5

Trustpilot

Very supportive with pet queries

Benham & Reeves, especially Xiang, have been a great support in getting our medical assistance dog puppy approved for a pet licence. They have been friendly and very responsive throughout the whole process!

Lisa · 6 April 2022

★★★★★ 5/5

Trustpilot

Incredible Service

The communication and support from Greta and Darcey was exceptional. Thank you for the incredible service. Erik

Erik · 22 September 2023

★★★★★ 5/5

Google

I have enjoyed a wonderful relationship for 15 years with Ivan and Silvana at Benham and Reeves. Ivan has always gone that extra mile to make things as simple as possible for me! I would highly recommend Benham and Reeves they certainly look after you!

AliCat · 15 October 2024

★★★★★ 5/5

Google

Miles have been incredibly helpful and responsive throughout my tenancy. I very much appreciated his great support.

Gulce · 20 September 2025

★★★★★ 5/5

Trustpilot

Amazing service

I was looking for a flat to rent with very specific requirement. I found a property online, reached-out to B&R and got connected to Abbie White. She understood my requirement very well and shared exact suitable options for me. I choose an option which was coming to market soon as a result there was lack of info available at the time of enquiry. With her great communication skills she made sure that I was always up-to date with latest information. When it came to closing the deal, she kept he promise of notifying me on-time and got things done quickly.

Ishan · 24 February 2022

★★★★★ 5/5

Trustpilot

Jack Tyrimos

Working with Benham and Reeves for the past few years has been an absolute pleasure! I am in direct contact with Kayleigh at Benhams, and she always goes above and beyond. She is responsive, efficient and always makes our lives very easy. Benham and Reeves are amazing!

Jack · 12 August 2024

★★★★★ 5/5

Trustpilot

Excellent service from start to finish

Excellent service from start to finishwould highly recommend Wesley Ramsey for letting

Stephen · 22 November 2023

★★★★★ 5/5

Trustpilot

Many thanks to Benham & Reeves team

Many thanks to Caroline and Thuraya for a their pieces of advice, finding effective solution, and quick renewal of my tenancy agreement!

Igor · 15 February 2023

★★★★★ 1/5

Trustpilot

Unprofessional

We had a disappointing experience regarding our deposit return. It took two months of constant emails to B&R to reach a settlement (over nothing special, less than 20% of the deposit was in question). During this time B&R provided no transparency over significant delays (in spite of repeated requests), and there was no explanation for days passing without any answer to our emails.Once we did reach a settlement, we did not get our money back even after 3 weeks, as apparently no paperwork was submitted regarding this. We finally received our deposit (after 3 months from check-out) with the help of the Dispute Service, which simply enacted the already-signed agreement.

Gabriel · 28 November 2021

★★★★★ 5/5

Trustpilot

An excellent service as always from…

An excellent service as always from Ivan Hrissimov and the team at B and R in Highgate.

Kate · 15 June 2023

★★★★★ 1/5

Trustpilot

Never ever rent with these people

Never ever rent with these people. The landlords they work with are untrustworthy and racist. They adjusted my tenancy agreement to state that spices couldn’t be left out once they saw my name, a condition that wasn’t on the tenancy prior to them seeing my name. They also did not meet my requirements when moving in and took a month to get upto the standard they advertised. Abel and Renata are the worst. They will try to take money off you any way they can and withold your deposit

Nishat · 30 September 2021

★★★★★ 5/5

Google

We recently had the pleasure of working with our letting agent, Kaiju Matsuda, who delivered exceptional and timely service throughout.

Willie · 13 July 2025

★★★★★ 5/5

Trustpilot

Brilliant Customer Service

An effective force of customer service, Denisa has been pivotal in solving any and all problems that have come to pass with our property. Truly an employee that helps their customers.

Ashraff · 20 October 2021

★★★★★ 1/5

Trustpilot

After 18 days still waiting for repairs/mattress removal

I moved in on the 22nd of July, when I put down the offer (prior referencing/contract signing) I requested only 1 thing - for the mattress to be removed since I bought a new one myself, the reason for this, the mattress in the property is full of yellow stains, marks and hair, and at least 10 years old. Absolutely unusable/unhygienic.First night in, first shower after cleaning and unpacking for hours, the Shower fitting on the wall came off, and of course hurt me in the head. The bathroom floor completely flooded, the Shower Door Seal it's extremely old and full of limescale so the water comes out profusely.I sent several emails for these issues to be promptly dealt with, first email on the 26th of July, and sadly still waiting.The property manager Syed Hussain replied to my email saying he would contact a Contractor. Two weeks passed by and I never received any contact from Syed Hussain or a Contractor. Today I received a call from a Contractor, who only performs works Mon-Fri until 5pm.. I work in office until 5:30pm, and of course this Contractor doesn't work weekends. After that call that was it.Tomorrow it will be officially 19 calendar days since I moved in, and still with a dirty mattress on the balcony, still taking showers shower head in hand, and having to mop the bathroom floor every single day after showers.The service provided by Benham and Reeves it's appalling.

Mariana · 9 August 2021