Every review we hold for the High Wycombe office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotDid the job.
Did the job.We had two estate agents at Romans but primarily spoke with Oliver L. Always very prompt in communication. Can be difficult to get through the phone lines (might just be the way of the job/being away from the desk) but always accessible via e-mail.No question was a silly question with them.
Amy · 9 September 2020
Agent replied · 17 June 2024
Dear AmyThank you for taking the time to review your recent experience It's pleasing that we could provide you with a positive experience.Don't hesitate to be in touch if you require anything further.Kind regardsCustomer Services Team
★★★★★ 5/5
TrustpilotThe best property manager ever Kimberly…
The best property manager ever Kimberly Garcia Jones, there is no impossible things for her, she is our angel in this crazy world. Highly recommended and could give her min 10 star for her best care
Adam · 16 March 2023
Agent replied · 17 June 2024
Dear AdamCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
GoogleOur property sale proved rather lengthy and complex (no fault of Romans), but throughout the process, Stephanie remained responsive, professional, and totally committed to getting the best possible outcome. The service we received was personal and effective, and we’re glad we chose Romans.
Mark · 18 June 2022
Agent replied · 17 June 2024
Dear Mark Mowforth,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleWe have used Romans to manage three rental properties for us for over ten years. They have been very professional and helpful throughout. Recently, Isabella York helped us to sort out a tricky problem with water damage, and we are very grateful for her support.PositiveResponsiveness, Professionalism
Steve · 14 January 2022
Agent replied · 17 June 2024
Hi Steve, your wonderful feedback and rating mean a lot to us. We appreciate your time in leaving such a great review about Isabella and our team at Romans, High Wycombe.
Kind regards
Customer Care Team
★★★★★ 5/5
TrustpilotManagement was perfect
Management was perfect, as a tenant all my problems fixed on time, very professionel service
Huseyin · 31 July 2023
★★★★★ 4/5
TrustpilotRomans generally pretty disorganised…
Romans generally pretty disorganised but thank god for Bradley Frederick who helped navigate the chaos. He's a fantastic property manager who was super accessible and very helpful in getting pragmatic solutions to any issues. I highly recommend him, and moginie james (as was) Romans, not so much.
Sarah · 4 November 2021
Agent replied · 17 June 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day!
★★★★★ 1/5
TrustpilotPromised to receive contact about the…
Promised to receive contact about the criminal Dale Carter being evicted as the Fleet branch are intentionally endangering women if you can see my previous review. Police came over again to look for him and he's hiding. I'm being intentionally ignored and placed in danger
Lizzelle · 21 February 2022
Agent replied · 17 June 2024
Dear LizzelleWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance and we have asked the Branch to make contact with you as soon as possible to discuss further.Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotI can’t recommend Kimberley Garcia…
I can’t recommend Kimberley Garcia enough for looking after our property in Reading.Her enthusiasm was beyond Excellent
Maisa · 31 May 2023
★★★★★ 5/5
GoogleHave recently engaged the services of Romans Lettings and was very happy with the service provided by Ryan and Luke at the High Wycombe branch, they were both extremely helpful and efficient and Luke in particular went above and beyond to ensure the smooth transition of our let.PositiveProfessionalism
Judy · 28 August 2021
Agent replied · 17 June 2024
Hi Judy Yates,
Thank you for taking the time to review your recent experience you have had with our team at Romans Estate Agents High Wycombe. We're so happy you had a positive experience with us.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleI was very happy with how Romans and especially Stephanie handled the sale of my property, I had regular updates, feedback and contact throughout the whole process and knew exactly what was happening at any given time.
Jason · 18 June 2020
★★★★★ 5/5
GoogleLisa was very helpful and proactive in helping us finding our first house in High Wycombe. I was looking for a new house ASAP, and Lisa was there to help me, this would not be possible without her. Thank you Lisa...
Tanuj · 19 June 2018
★★★★★ 5/5
Trustpilotgreat experience with Saffron
great experience with Saffron, was punctual, friendly and made the whole experience work well, A++
Paul · 3 July 2024
Agent replied · 23 October 2024
Dear PaulCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Saffron and the team a 5 star rating! Many thanksCustomer Care Team
★★★★★ 5/5
TrustpilotSuccessful move in Windsor
Through what became a complex lengthy transaction, Romans Windsor supported us through the whole process with frequent communications and updates and were readily available to answer questions. We would be happy to work with Carl & the team again.
Customer · 2 November 2022
Agent replied · 17 June 2024
Good AfternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotI had great experience with Darshil and…
I had great experience with Darshil and the Romans. They are top professional and i really like their work.
Emmanuel · 18 April 2024
Agent replied · 23 October 2024
Dear EmmanuelCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotAlexandra and the Romans team very hard…
Alexandra and the Romans team very hard working. Quick to respond emails and enquiries.We received an excellent service.
Carmen · 1 May 2024
Agent replied · 17 June 2024
Dear CarmenCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
★★★★★ 1/5
TrustpilotLandlord and buyers must be careful with the Roman Auctioneer
Be Careful with Roman Auctioneers they are very Rude The less competitor for bidding so the landlord can not able to achieve the good price. Buyer also be careful don't waste your time with this auctioneer. Also you can see they are very bad estate agents in the market
Skx · 21 April 2021
Agent replied · 17 June 2024
Dear Sir/MadamWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotExcellent experience!
The most professional and prompt letting agents I have ever dealt with! So helpful and friendly and go above and beyond to help. Pleasure to deal with after using many that are not so great.
Lorraine · 3 March 2023
Agent replied · 17 June 2024
Dear LorraineCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotAmy recently helped helped us to obtain…
Amy recently helped helped us to obtain a very helpful valuation of our rental property. She responded really quickly to our request and provided all the information we needed. Really happy with the service.
James · 3 April 2023
Agent replied · 17 June 2024
Dear JamesCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotStaff and company very clear on what is…
Staff and company very clear on what is required to be done. Very helpful.
Danny · 9 July 2024
Agent replied · 23 October 2024
Dear DannyCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
★★★★★ 5/5
TrustpilotExcellent service
Excellent service, was able to apply for and get a house within 2 weeks. no hassle with process, very friendly and knowledgeable staff. Great communication all round. would recommend
Pelumi · 18 August 2023
Agent replied · 17 June 2024
Dear PelumiCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotThe whole process was done…
The whole process was done professionally. From the initial contact with Daisy who polite and professional and did exactly what she said she would. The whole team in fact were excellent. Would recommend Romans to everyone
Philip · 17 January 2023
Agent replied · 17 June 2024
Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotExcellent service applauded
Kimberley Garcia at your Reading branch has given me excellent service. If I could award 12 out of 10, I would!When she took over her portfolio from her predecessor it was a hard act to follow but she has upped the standard.
Niall · 19 May 2022
Agent replied · 17 June 2024
Dear Niall,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotRomans has been really easy to work…
Romans has been really easy to work with.I always deal with Issy (Isabella York) as my go to contact for all my letting management issues as I know I will always get a quick and helpful and friendly response :)
Suhel · 11 August 2022
Agent replied · 17 June 2024
Dear Suhel,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotRecent sale
All aspects undertaken professionally and quickly. My move manager has been especially helpful keeping me updated throughout.
Mrs · 4 May 2024
Agent replied · 17 June 2024
Dear Mrs DannCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
