Romans High Wycombe reviews

★★★★★ 5/5

Trustpilot

very positive experience with Romans Estate

I had a very positive experience with Romans Estate Agents in Bracknell. The process was quite long and at times challenging, but Tamsin, Lyndsey and Grace were absolutely brilliant from beginning to end. They were always helpful, professional and friendly, and were consistently available whenever I needed advice or assistance. Whenever I called, they were happy to help and always took the time to explain things clearly and keep me updated throughout the process. Their patience, communication and dedication made a long process much easier and less stressful. I really appreciate all the support they provided and would definitely recommend the team at Romans Bracknell to anyone looking for a professional and reliable estate agent. A special thank you to Tamsin, Lyndsey and Grace for all their hard work and support! John & Rosie

Customer · 5 October 2026

★★★★★ 1/5

Trustpilot

Romans Lettings.

Romans Lettings. Over a month and half ago we agreed to rent an apartment via Romans lettings in Bracknell for my 80-year-old mother who was moving back from the South coast, we dealt with a very nice you chap call William and we managed to agree a deal on the following terms. We were more than happy to pay the full asking price + the insurance that they requested to secure the property as long a Full professional clean was carried out + some light decoration + fix the security chain on the front door and resolve a problem with the main communal front door. This was all agreed and confirmed in writing from Romans. We were due to move into the apartment on 21/09/2026. On the morning of moving in at 9.am we were called and told that the landlord had not signed the contract so we could not take possession of the key at 12.30 at the property effectively leaving my 80-year-old mother homeless, we were told it was just a slight delay and would be sorted out ASAP we decided to keep pour appointment and go over and check the property. None of the work that had been agreed in our offer had been conducted. After a number of conversations with Will, Fin, Dan and finally Tiffany who is allegedly a manager in the organisation who finally graced us with a phone call at around 4pm only to tell us that the cleaning would be done the next day but the decoration would not and that would have to be fitted in once we had moved in + Tiffany mentioned that the Landlord had not agreed to paying for the decoration, she did say he probably would but could not offer any guarantee as the price for the decoration was un known. We were offered the option of moving into the property a day later once the cleaning has been done and simply taking a chance on whether the landlord would be benevolent enough to honour the terms of the initial agreement. As you can imagine we had no Choice. I should also point out at this point that Romans had still not managed to get the landlord to sign the agreement, and Romans expected us to know that we had to sign before the landlord did….it was lost on Romans that we had signed the original agreement a number of weeks but unfortunately the nuance of this seem to be lost on Tiffany and the rest of the jolly Romans Team. After signing the contract for the second time and still not received the key’s we decided not to go ahead with the property. We later found out that Romans did not have an active telephone number for the landlord and that the landlord had not completed the anti-money laundering process …so I am not even sure Romans should have been marketing this property. On 22/09/2026 my mother decided to cancel the agreement. During the time that this was all happening the general lack of willingness to shoulder the responsibility for the absolute mess that Romans had made of this entire process was astounding! In fact, Tiffany seemed to believe that she had gone above and beyond the call of duty by calling us and reluctantly apologising over the phone. I did at one stage ask her what she would do if it were her mother that Romans had made homeless unfortunately that level of empathy was simply beyond the grasp of Tiffany and she simply did not agree that the individual who had caused this who problem should be reprimanded or even sacked….I think Romans have a very cavalier attitude towards clients and the problems that their staff cause. In summary don’t use Romans lettings the lack of professionalism by staff and poor internal systems is beyond belief, Tiffany made it quite clear that there would be no compensation for the expenses that we incurred as a result of their negligence and was not prepared to talk further on the matter. To my mind it’s no small wonder that estate agents get such a bad name particularly when are dealing with a company like this. You would think the refund of our monies would be instant, but we completed the refund paperwork on 24/09/2026 we received the refund on 03/10/20206, just imagine if you needed that money to secure another property after Romans had left you homeless!

Paul · 3 October 2026

★★★★★ 5/5

Trustpilot

Highly Recommended

We are very happy with our experience with Romans, especially as international students renting our first home. The whole process was made much easier thanks to their friendly and helpful team. A special thank you to Mathiew, Sofia, and Jemima for their support, patience, and guidance throughout the process. They were always helpful and made us feel comfortable and supported. We really appreciate all their help in getting our first home. Thank you, Romans, for making this experience a positive one! Highly recommended.

AMASHA · 1 October 2026

★★★★★ 1/5

Trustpilot

Finally, the end of a seven-year nightmare

I used Romans Wokingham to provide a Premium Management service for a brand new house in May 2019, as I was moving to South Africa and needed a local agent. Unfortunately, it became clear that Romans work to computer algorithms that dictate every action and when things go wrong the humans have no idea what to do. Tenants were found almost instantly, but one (the bread winner) had CCJs and when I queried it I was informed it was an error. Things went well for the first two-year tenancy, but when it came to renewal Romans suggested no increase in rent for the following two years because of COVID. I suggested no increase for Year 3, but an increase for Year 4, Romans issued a contract with no rent increase for two years. They did finally sort it out after I spoke with a Director of the company. In the next renewal two years later, their standard letter recommended a 5% increase. When I suggested similar properties to mine where charging 33% more, Romans responded with, “That’s easily achievable”! Tenants signed up without any problem. During the second tenancy the rent was erratic and then not paid, a claim on my landlord insurance was rejected because of the tenant’s CCJs, which was not a mistake after all (although Romans refused to accept this, despite clear evidence). I had no option but to accept Romans own scheme which cost almost the same price per month as the other scheme cost a year. Tenancy three was even worse and culminated in the tenants refusing to move out at the end of the tenancy. Without any indication from Romans that this was going to happen (although I suspect they knew), we flew back from South Africa to take possession at considerable cost and to no avail. Romans insurance did cover legal costs for eviction, but the eviction notice didn’t include all the necessary documents, so the whole process had to be repeated. The tenants were evicted 10 months later. Inspections were carried out by Oakley Jane during the tenancy, but they were pretty superficial, but generated a feeling of all being well. However, some parts of the house were left uninspected for five years. When questioned about this, Romans said the tenant had the right of refusal, but the contract we both signed (three times) clearly stated that Romans had a right to inspect on a regular basis. The rooms that had not been inspected were in the worst state when we did finally get possession. Once we were in (another expensive trip from South Africa), we were shocked at the state of the place and even more shocked at the shoddy check-out report undertaken by Oakley Jane. There were dozens of items that were missed in the report that were the basis of claims under Romans No Deposit Scheme. Doors hanging off hinges, lights being held on by the wire (described as dusty), the previously newly-laid lawn in such bad state that I had to have it converted to artificial grass, and not even a mention of the piles of rubbish dumped behind the garage). Needless to say the arbitration process by HF Resolution was as inadequate as the check-out report. The process was managed on a portal that claims to reduce agents’ workload by 90%; that’s because the landlord ends up doing it instead. Romans were obstructive throughout the process and refused to let me see what they were submitting for arbitration. When we finally, and reluctantly agreed to a figure, sent in writing the amount paid was considerably less. When questioned on this Romans said they didn’t know where the agreed figure had come from. And Romans - don’t insult me with your usual computer-generated response about feedback and providing excellent service. I was with you for seven years and you failed on almost everything and have not changed anything despite honest feedback up to the highest levels of your organisation.

Harry · 29 September 2026

★★★★★ 5/5

Trustpilot

Excellent service from Romans, Burnham

This was my first time checking out with Romans, and I couldn’t have asked for a better experience. Swati Daryanani from Romans Burnham was extremely helpful, supportive and professional throughout the entire process. I wanted to leave earlier than my original checkout date, and Swati went above and beyond to organise the new viewings and make the whole process as seamless and stress free as possible. Thank you so much, Swati, for all your help and support. It was greatly appreciated. Keep up the fantastic work! ⭐⭐⭐⭐⭐

Zain · 13 August 2026

★★★★★ 5/5

Trustpilot

Hello

Hello, I've recently been given a notice of vacating my current location as my landlord sold his house. Within about a week I found a new house (house share) in Woodley. I arranged a viewing on the same day through Ben Cottrell from Romans, paid the holding deposit the next day and now moving in at the end of the month. I just wanted to thank Ben for his customer service and making this as stress free as possible. Although I still have to move so hope I haven't spoken to soon. Anyway, Romans is lucky to have Ben as part of their team. Kind regards Jared Martinez

Jared · 10 August 2026

★★★★★ 5/5

Trustpilot

Great experience with Cameron and Zara

If you’re looking to rent out your property and want honest market advice, a clear breakdown of costs, and a professional yet personal service, I highly recommend contacting Romans Lettings and asking for Cameron. Cameron was knowledgeable, transparent, and took the time to explain everything clearly, providing valuable insight into the rental market and our options. I’d also like to mention Zara, the Lettings Manager, who followed up with us after the meeting to ask how it went and whether we had any questions or concerns. It was clear that she is genuinely engaged, professional, and supportive of her team, which reflects positively on the service Romans provides. A great experience from a team that clearly values its customers.

Hussain · 23 July 2026

★★★★★ 5/5

Google

June 2026 - another review! Romans High Wycombe have continued to support me as a landlord over the long time I have been with them. Working specifically with Georgia as my Property Manager over the last few years, I have felt fully supported with her sound advice and guidance in all aspects of helping me be a good and understanding landlord. Georgia is professional, friendly and patient and I am sure it's down to her excellent customer service and knowledge to me and my tenants that everything runs smoothly. It's definitely a skill in keeping harmonious 3-way relationships like this together and along with Georgia, the rest of the team at High Wycombe are highly collaborative and helpful. Given the recent legal changes, I believe Romans have provided excellent guidance....A real team effort across the board. Thank you

Dawn · 12 July 2026

★★★★★ 5/5

Trustpilot

I had an excellent experience renting…

I had an excellent experience renting my property from the initial viewing right through to moving in. Holly was outstanding throughout the entire process. She was professional, friendly, and incredibly helpful at every stage, always keeping me informed and making everything as straightforward and stress-free as possible. Even after I had moved in, Holly continued to provide support and was quick to help with any questions I had. Her customer service has been exceptional, and I wouldn’t hesitate to recommend both Holly and the Romans team in Caversham to anyone looking to rent a property. Thank you for making the whole experience such a positive one!

Sean · 29 June 2026

★★★★★ 4/5

Google

We have worked with Romans for the management of our rental property and have found the service to be professional and reliable. Stacey has been our main point of contact and has always been helpful, approachable and responsive when assistance was needed. Communication has generally been clear, and any queries or issues have been dealt with in a timely manner. Managing a rental property can involve a range of matters that need attention, and it has been reassuring to have support available when required. Overall, we have had a satisfactory experience with the service provided and appreciate Stacey's efforts in helping to manage our property.

Alena · 12 June 2026

★★★★★ 5/5

Google

Liv at Romans in High Wycombe was a breath of fresh air. For someone so young, we were incredibly impressed by her confidence, professionalism, and knowledge. She was also extremely patient, especially considering we got lost and arrived ten minutes late. Despite this, Liv still took the time to show us around thoroughly, answered all of our questions with patience, and never made us feel rushed. We would highly recommend your company based purely on the friendliness and professionalism of your staff, (ie Liv.) She is a true credit to your company.

Karen · 12 June 2026

★★★★★ 5/5

Trustpilot

Great experience finding our first flat in Reading.

We had a wonderful experience working with the Roman's Tilehurst team who helped us find our first flat in the Reading after moving from New Zealand. Nathan was fantastic at helping us find our home showing us 3 different properties of interest and working closely with us on our tenancy approval. Mark and Lorraine were also excellent answering our tenancy questions and helping us navigate our tenancy application. Highly recommend, especially if you are looking for your first flat in Reading.

Mrs · 18 April 2026

★★★★★ 5/5

Google

Georgia Peters is a star, a helpful person, with a professional mannerism. She always returns emails and telephone calls, promptly. She has assisted in getting my rental repainted and organised with getting the queries and defects resolved. Georgia arranged a inspection of my rental promptly, unlike 4 previous appointments made by Gemma Woods, that never materialised. I would recommend Georgia Peters, without reservation. Many thanks, Isobel Williamson.

Isobel · 12 July 2026

★★★★★ 5/5

Google

I had a really great experience with Romans, and I can’t thank Liv enough for everything she did. She genuinely changed my mindset in such a positive way about what it’s like trying to secure a tenancy with bad credit. Before speaking to her, I wasn’t very hopeful, but she made the whole process feel possible and supported me every step of the way. Liv was the driving force behind helping me secure a lovely tenancy that’s already starting to feel like home. Everything moved so quickly and smoothly that it honestly feels like just yesterday I was reading reviews before deciding to reach out myself. You can really tell she puts passion into her job, and it makes such a difference. That said, Madi was also a great help throughout. She took the time to show me around a property and was always there when I called, offering support and answering any questions I had. It really felt like a team effort, which made the whole experience even better. Overall, I’m really grateful, especially to Liv, but also to Madi, for making what I thought would be a stressful situation turn into such a positive one. Thank you so much guys! Ross 🙏🏽

Ross · 2 April 2026

★★★★★ 5/5

Google

We opted to use Romans to sell our home in November 2019 and they were wonderful from the start. Stephanie managed everything quickly and professionally. The photographer they used showed our home to a fantastic standard, taking photos of every single room, taking accurate measurements so prospective buyers could see the size of every room. The photos taken meant viewings could be done virtually. This was important for us as having 2 children meant we couldn't keep the house constantly 'show ready' and only those who were really interested would make an appointment to view in person. THe process dragged on for reasons expected and unexpected and when coronavirus slowed the process even more, Stephanie was still contactable and able to move our sale on. Eventually it went through and again it was managed brilliantly. I would happily recommend Romans and would use them again!

Laura · 7 October 2026

★★★★★ 5/5

Google

We have been with Romans for a number of years. The service has been great throughout. I would particularly like to point out Liv who has recently joined. She has been amazing. She is always my first point of contact and always makes sure that everything gets done promptly. Her customer service skills are outstanding. She always gets back to me and doesn’t rest until the problem is solved. An invaluable member of the team. Thank you so much Liv.

Nadia · 12 February 2026

★★★★★ 5/5

Trustpilot

My experience of working with Mark Porter

My experience of working with Mark Porter was outstanding. From the outset, he approached the rental process with a clear plan and demonstrated a thorough understanding of the local market. He provided comparison reports covering rental values over recent months, which gave me confidence in the pricing strategy and proved extremely helpful. We agreed on a date to advertise the property, and within just five days Mark had successfully secured tenants, which was very impressive. The tenants moved in within a month, which was perfect timing for me and he ensured a smooth transition. Mark is highly knowledgeable in all aspects of the rental market. Throughout our interactions, he was consistently professional, highly efficient, courteous, and dependable. I greatly appreciated the effort and commitment he invested in supporting me throughout the process. It was an absolute pleasure working with Mark, and I would not hesitate to recommend him to anyone seeking a knowledgeable, dedicated, and professional letting agent.

Asha · 29 September 2026

★★★★★ 5/5

Trustpilot

We had a great experience with Romans…

We had a great experience with Romans Crowthorne branch. Bethany was very cheerful and professional on all of our viewings and with excellent follow up during the purchase of our new property. Sarah and Catherine were also very supportive throughout our purchase with great communication. A very good overall experience. Thanks to all.

Helen · 7 August 2026

★★★★★ 5/5

Trustpilot

I have recently moved into a property…

I have recently moved into a property and dealt with a lady called Kaitlyn Young at Romans Estate agents regarding an Overpayment of the rent for this new property. Kaitlyn has been extremely helpful in getting me a refund for this Overpayment, She was extremely prompt in doing so too. If I have any more queries or concerns I wouldn’t hesitate in contacting her straight away to get anything resolved. Many thanks once again Kaitlyn. Antony Price

Antony · 24 September 2026

★★★★★ 5/5

Google

Liv and her team navigated the complexities of a non typical rent to rent company let agreement with Calibre Relocations Limited with remarkable patience and good nature. All credit to the team at Romans High Wycombe for their professionalism and openness.

Peter · 5 October 2026

★★★★★ 5/5

Google

Our experience purchasing our new home with Romans in High Wycombe was excellent from start to finish. Everything was handled efficiently, and we were kept well informed throughout the entire process. We’d especially like to thank Rebecca, whose professionalism, patience, and support made the journey far less stressful! She was always approachable, quick to respond to any questions, and ensured we knew exactly what was happening at each stage. We’re extremely pleased with the service we received and wouldn’t hesitate to recommend Romans High Wycombe to anyone looking to buy a home. Many thanks again Rebecca!

Sophie · 18 December 2025

★★★★★ 5/5

Google

From my first viewing through to collecting the keys, the service I received from Maddison and the wider team was simply outstanding. Moving home is often associated with delays, uncertainty and unnecessary stress, but this experience was the complete opposite. The entire process was exceptionally smooth, well organised and genuinely customer-focused. It was Maddison’s attention to the small details, such as explaining the local parking restrictions, that made all the difference from the outset. What really set Maddison apart from previous experiences I’ve had with renting was the level of ownership she took whenever a small issue arose, resolving everything with minimum fuss and delay. That level of responsiveness and accountability is increasingly rare and left a lasting impression. To sum up my experience of finding my new home with Romans, I wouldn’t hesitate to recommend Maddison and the team to anyone looking for a letting agent that combines professionalism, efficiency and exceptional customer service from beginning to end. Rather than simply processing a tenancy, as I have experienced elsewhere, they consistently demonstrated a genuine commitment to delivering an excellent customer experience. A well-deserved five stars!

J · 12 August 2026

★★★★★ 5/5

Google

Romans has shown excellent co-operation in dealing with our home sale keeping us informed throughout the process. Niall, Rebecca and Leah were always welcoming our instructions. Unfortunately, due to certain circumstances, we were unable to proceed with our sales. But, going forward, Romans will be our point of contact in the very near future. We would also recommend Romans to all our family and friends. Keep up the great work guys.

Pups · 5 October 2026

★★★★★ 5/5

Google

This is the first time using Romans to rent a property and I couldn't be happier with how it all went. We had a few issues with bits we needed for the referencing but they were always willing to help and guide us with what to do. Dhruv was fantastic and was always friendly and helpful. Whenever there was an issue he always got back to us promptly.

Tanya · 12 March 2026