Romans High Wycombe reviews

★★★★★ 5/5

Google

Dhruv was amazing throughout the process of viewing to securing the rental property we really wanted. He explained the process, helped with the information to proceed with referencing and within 2 days our offer was accepted both by landlord and referencing check. I would also like to say thanks to Maddie who showed us the property, who made the viewing a really easy and relaxed process. Thank you to you both!

Zara · 12 February 2026

★★★★★ 5/5

Google

It is fascinating experience with Roman. We needed a property for a family in the context of long way to do viewing. However, the agent from Roman, especially Liv who contacted and chased up all the way we found our right one. She has put all the effort to give our family a warmly and tailored house. It was truly appreciated for their effort. Thank you, Roman.

Thin · 12 March 2026

★★★★★ 5/5

Google

We have just moved into our new rental house. We did this through Romans in High Wycombe and had the privilege of dealing with Liv Kiernan who was very professional through the whole process. Her team (Dhruv and Meenu) were remarkable in their communication and excellent in explaining the process. We would like to thank Liv for her brilliant service and we will definitely recommend Romans High Wycombe to friends and family.

Fiona · 4 December 2025

★★★★★ 1/5

Trustpilot

I had a number of maintenance issues…

I had a number of maintenance issues during my tenancy with this agency, which were handled by M. R. From the start of my tenancy, the property was not in the condition I expected. The oven and kitchen sink were heavily soiled, the carpets were very dirty, and the windows had significant dust and what appeared to be pet hair. These issues were recorded in the check-in report and reported to the agency shortly after I moved in. I also reported a broken toilet cistern on 23 February. On 10 March, I was told that a contractor would be arranged, and I followed up again on 15 March. However, the repair was not completed. The maintenance request was subsequently shown as closed/completed in the system even though the cistern had not been repaired. I continued to follow up about the issue for several months. After I had given notice, I received an apology from the agency acknowledging that the maintenance issue had not been handled properly. Unfortunately, by that stage the issue had remained unresolved for a significant period of time. My experience was that maintenance requests were not followed through effectively, and I would recommend that prospective tenants keep records of all reported issues and follow up in writing.

Consumer · 28 September 2026

★★★★★ 5/5

Google

We have been very pleased with service we have received from Peter and the team at Romans over these past months. They are a professional and experienced team and have been most helpful in helping us market our house.

Paul · 12 August 2026

★★★★★ 4/5

Trustpilot

Holly has been very accommodating…

Holly has been very accommodating throughout our property search, although we did not manage to let a property through Romans I really liked how pro-active she was in keeping in touch while we searched and updating us on any new properties!

Hannah · 29 July 2026

★★★★★ 5/5

Trustpilot

Excellent service over 2 years

My daughter has been renting a flat through Romans Winchester for 2 years. Throughout the whole time Ceri Evans has been brilliant. Very helpful and professional and she has seen to any problems reported extremely promptly and efficiently through to satisfactory conclusion. Excellent and caring service

Jim · 24 June 2026

★★★★★ 1/5

Trustpilot

Be Sure to Get the Terms in Writing

Before signing my tenancy, I was encouraged by an agent to take the No Deposit Option instead of the standard deposit, on the understanding that I only needed to keep it for three months before cancelling. The same agent also emailed me early in my tenancy asking me to leave a five-star Google review. I paid for the scheme on 9 January 2026, before my tenancy started on 27 January. However, I only received access to the scheme’s benefits from 27 February 2026, more than a month after payment and after my tenancy had already begun. When I contacted the agency to cancel after three months, as I understood had been agreed, I was initially told that the minimum term was seven months. After I challenged this, another member of staff confirmed that three months was correct. I was nevertheless still required to pay for the full period despite the delay in receiving the benefits. I raised a formal complaint and was told that it would be investigated. The agency’s position remained that I had to make the third payment before a change back to a standard deposit could be processed. Several weeks later, I had not received a resolution. When I asked for the complaints escalation contact, I was directed to the branch manager, who was the same agent I had originally dealt with. My advice to anyone considering this option would be to make sure that all terms and promises are confirmed in writing before making any payment.

Mohamed · 24 September 2026

★★★★★ 5/5

Trustpilot

Letting my property with Romans

We have been letting our property through Romans for the past 5 years and Romans has always found tenants for us very quickly. They always kept us updated with regards to the progress of the viewings and the new tenants. Everyone in branch including Sang, Tim, Charlotte, Lucky, Kim, Salome has been brilliant with communication and getting all sorted intime for my new tenants. I highly recommend Romans to anyone who is looking for an agent to rent their properties.

Milindra · 4 September 2025

★★★★★ 1/5

Trustpilot

Nightmare! AVOID THIS AGENCY

I am writing this to share a deeply disappointing experience with Romans Bracknell regarding the end-of-tenancy and deposit process. The move-in process was smooth BUT the move-out process was a nightmare! 1)Unlawful Retention of Deposit:Following the TDS decision, Romans unlawfully withheld my undisputed deposit funds for months,in breach of professional standards and the TPO Code of Practice,before total management escalation was required. 2)Unreasonable Claims&TDS Adjudication:The branch attempted to enforce unreasonable deductions for cleaning(betterment).The matter had to be escalated to the Tenancy Deposit Scheme (TDS),where the adjudicator ruled against Romans' excessive claims. 3)Misleading Check-out Timing:Agent Georgina emailed me confirming an 8:00 AM check-out timing,which effectively prevented me from attending in person.However,internal records later showed the actual check-out was logged at 1:00 PM.This raised severe concerns that the timing was intentionally manipulated to conduct the inspection without tenant presence,paving the way for unreasonable damage claims. ⭐️Future tenants and landlords beware:ensure every communication is strictly documented via email and do not hesitate to escalate to formal regulatory bodies (TDS/TPO) when dealing with this branch.

Olivia · 20 September 2026

★★★★★ 5/5

Google

Liv was fantastic throughout the entire process of finding my new rental home. She was lovely, professional, and 100% on it from day one. She took the time to understand exactly what I was looking for and kept me top-of-mind whenever suitable properties came up. I'm thoroughly impressed with the service and will definitely be keeping her contact details for the future.

G · 28 September 2026

★★★★★ 5/5

Google

Georgia has been our tenant facing property manager for almost 2 years now and in that time has not only been an excellent interface with our landlord but also with us, in promptly informing us of service visit appointments, etc D&M

DBeechPhotography · 12 July 2026

★★★★★ 1/5

Trustpilot

Use someone else

Trying to enquire about rental properties via Romans is terrible. You come across one of their properties on Rightmove, ask if they accept pets and you will be bombarded. Missed calls, voicemails, emails adding your details to databases, thanking you for choosing Romans to help you find your next home, thanking you for applying for a new home with Romans. Its all very strange and in the end you'll still not get a response. Just rent a property with someone else who will actually just answer your questions. I have genuinely given up enquiring about properties listed by Romans now. Waste of time

Chris · 2 September 2026

★★★★★ 5/5

Trustpilot

Vasco was Amazing

Vasco was Amazing. He help us sell our house in four days. The whole team was very professional, friendly and very helpful. Answer all our questions and worries that we had about selling our property. 100% brilliant team.

Deborah · 22 July 2026

★★★★★ 5/5

Google

Have been with Romans for years and the service has always been excellent. Particular thanks to Stacey, who has been incredibly helpful throughout. She consistently provides quick responses to our questions and requests. Stacey's professionalism and dedication really stand out and we couldn't be happier with the support she has given us.

Au · 2 April 2026

★★★★★ 1/5

Trustpilot

AVOID AVOID AVOID

I recently moved into a property in Bristol city centre and have found the experience incredibly disappointing and unprofessional for the following reasons, and would recommend anyone considering renting a property through Romans to avoid it. 1. On moving into the property, we quickly noticed the lock on the back door of the property was broken with a missing door handle, so the door constantly sits ajar, and therefore we have been unable to secure the property. We consider this issue to be extremely urgent as our property is a ground floor flat, and in a high footfall area of Bristol, which makes it unsafe and a target. After reporting the issue to Romans, we became aware that they had known about this issue for over 6 months, and had still chosen to go ahead and rent the property out being fully aware of the broken door, and the property being unsecurable. When we requested a repair we were told that we needed to take the issue up with the maintenance team of the building as it was nothing to do with Romans as the maintenance team are liable for the repair - despite the fact we rent the property through Romans. The building maintenance team have since told us it won't be fixed for a minimum of 3 months. We have found this situation very distressing since my housemate, is a female who is often alone in the property for prolonged periods of time. Unfortunately, it appears Romans wants to take no responsibility for the fact they let a property which wasn't securable and that we need to follow this issue up with the building management company instead. 2. The property was advised as furnished and on viewing the property it was confirmed that items such as the kitchen table, cabinets and curtains would remain. However, when we moved into the property key furniture such as the kitchen table, curtains, and chest of drawers had all been removed. We have since been told they had mistakenly advertised the property as furnished and it should have been shown as part-furnished. Unfortunately, due to this false advertising we are now without key furniture in the property which we were led to believe would be present. As two young professionals, who have very busy work lives, I would strongly recommend anyone to avoid renting through Romans as their willingness to resolve immediate safety issues and honesty appears to be non-existent.

Edward · 13 August 2026

★★★★★ 1/5

Trustpilot

I rented with Romans once and never…

I rented with Romans once and never will again. They were nice and helpful to get me moved in then when I moved out tried to scam me out of my deposit with made up cleaning fees. They were rude when corresponding with me, and when I asked for the images from my flat to be sent so I could check the metadata on the images to make sure they were actually photographed after my tenancy I was ignored. Speaks for itself really. I agreed to pay half of the fees and asked for a copy of the full receipt. All I was sent was a hand written note with my half of the fee, no evidence of the full fee being paid by them. Liars!

Brock · 30 July 2026

★★★★★ 5/5

Trustpilot

The team at Romans Tilehurst were very…

The team at Romans Tilehurst were very helpful during in my recent move to my new rented property. Nathan, Charlotte and Lorraine from move management were especially helpful in making the move as smooth as possible.

Sophie · 30 June 2026

★★★★★ 1/5

Trustpilot

Disrespectful and unhelpful staff

I enquired about a few properties for rent through Rightmove, and they were prompt at giving me a call. Unfortunately, I missed the initial phone call so I gave them a call back within 5 minutes. The first person I talked to was disrespectful and unwilling to help. The call quality sounded like I was on speaker (and I heard laughter in the background which coincided with my responses). A few mintues after the call ended, I decided to try again, hoping the first time was a misunderstanding, but I recived similar treatment again from another agent who took a mocking tone and then abruptly ended the call.

S · 17 July 2026

★★★★★ 1/5

Trustpilot

Very rude and unprofessional staff

Visited the Roman staines branch 1st July 2026 around 1pm (please note: staff member at the till, South Asian, slim build) and was disappointed by the service. I asked her whether a trouser style from the website was in stock, showing her a photo. She didn't look at the photo, gave a quick "no," and when I asked where I might find it, she kept looking at her screen without engaging further. I had to suggest "online?" myself, to which she gave a vague "maybe" without making eye contact. As someone from a similar background myself, this made the lack of basic courtesy feel even more disappointing, I'd expect better regardless of who's behind the till, but especially wasn't expecting to feel brushed off this way. I'd expect more attentiveness and willingness to help with a simple stock query.

Mr · 3 July 2026

★★★★★ 1/5

Trustpilot

If I could leave 0 stars I would

If I could leave 0 stars I would . The continous lies from this agency is appalling. They are money hungry and VERY unprofessional. Rude attitude from Zara continously from the start to the end of my tenancy . I couldn’t ever have a conversation over the phone or in person without her disgusting attitude. They’ll promise you a property and give it to someone else and when you check out they will take the stupidest photos of dust ,to ask you to pay MORE money as it’s not “clean enough”. Save yourself the hassle and don’t even bother with them . Zara I suggest you learn how to talk nicely with your clients and not shout or give attitude .

Rebeca · 1 July 2026

★★★★★ 5/5

Trustpilot

Thank you Denise Hurn

My property manager Denise Hurn has been so helpful since she took over the role during my tenancy. Thank you for your efficient communication, support and kindness. It was nice to know I had a direct point of call when dealing with any issues such as my end of tenancy, as it made the process much smoother.

Kim · 8 December 2025

★★★★★ 5/5

Trustpilot

I have been dealing with a gent by the…

I have been dealing with a gent by the of Mohammed Rajpute and I just wanted to say how impressed I've been when I needed to chat with about any issue and the help he has and continues to give. Mo is extremely easy to get on and gets right to the point when help is needed. For someone like me that is amaingly helpful as it keeps me sane! 5 stars for thsi guy,..I'd give 6 if I could.

Jay · 25 June 2026

★★★★★ 5/5

Trustpilot

Holly has been amazing in finding us a new home

Holly has been amazing in finding us a new home promptly, and also answering any questions we had regarding the property. She also made sure we received all the required paperwork in time to start the proceeding for our new home.

Levente · 14 April 2026