5/5
GoogleStacey is always helpful and timely with her responses to questions and requests for the management of my property.
Trusted Agent profile · High Wycombe
Romans High Wycombe reviews
★★★★★
1,870 reviews across 2 platforms
5 Crendon Street, High Wycombe, HP13 6LE
Romans's office in High Wycombe, at 5 Crendon Street, is rated 4.2 out of 5 across 1,870 reviews on two platforms, including 446 Google reviews rated 4.5.
Reviews
Every review we hold for the High Wycombe office, from every platform, shown as written. First names only.
Google1/5
TrustpilotWorst experience with an estate agent ever!
Recently purchased a property through Romans Basingstoke, and it is the worst experience that we have ever had with an estate agent. Agents at the branch were unhelpful and only favoured the seller. We are so unbelievably pleased to be rid of Romans and will never do business with them again.
Agent replied · 17 June 2024
Dear CandiceWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
4/5
TrustpilotDonna-Marie Brant is doing a great job
In the last month Donna-Marie Brant of Bracknell branch of Romans replaced Lisa Fazal to manage our property.For years we really struggles with Lisa and our patience were tested to the limit. We complained but got stuck with her. The recent dealings with Donna-Marie make me realize what a good property manager can do. She is ten times better and far more professional. This is what I wrote to her:“Thank you so much. Your assistant is most helpful and we really appreciate your effort & efficiency.RegardsGeorge Li”
5/5
GoogleI am very happy to have found my new home through Roman's Real Estate. I am very grateful for the help, availability and kindness of the Momin consultant. To everyone who was involved from the beginning when I was looking for a new home, until the move, thank you very much!
2/5
TrustpilotCommunications and contract management was poor
Particularly unhelpful when it comes to contract signature. Contract clauses are unclear, often poorly written a'dnd occasionally added (for a renewal) without any rationale and notification.Communications have also been poor, either borderline harassment (2 SMS in a day) or erratic (not even replying to all when we ask for clarifications with several individuals in copy)
5/5
TrustpilotI would like to state how pleased we…
I would like to state how pleased we are with the support and customer care we always receive from Stacey. Without fail, Stacey supports us in the management of our property portfolio. She is always attentive, efficient and a delight to work with.
Agent replied · 17 June 2024
Good morning,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI have been really impressed with the service I have received from Luke Ingram at Romans. He was really proactive in his approach to marketing our property and communicated regularly with updates. As a result of his hard work a tenant was found quickly and the process was professionally managed.PositiveResponsiveness, Professionalism
Agent replied · 17 June 2024
Dear Emma Robertson, Thank you for the great review of our Romans Estate Agents High Wycombe team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team
1/5
GoogleWhen I moved into my new flat it was dirty, several things required fixing and when I reported my shower problem it took 2 months to get it fixed. I had an unsafe shower for 2 months and it’s a disgrace. If possible I won’t be using Romans as a letting service in the future
Agent replied · 17 June 2024
Hi Michael, thank you for bringing this matter to our attention. We regret to hear that you've had a negative experience with us and will use this as an opportunity to improve. We're sorry to hear of the issues you had when moving in and with repairs during your tenancy and can appreciate why you would be disappointed because of these. We're concerned by your comments and would like to discuss this with you further to see if there is any way we can address these issues and turn your experience with us into a more positive one, unfortunately as you have not given us your full name we are unable to identify you on our system but would be really grateful if you could get in touch with us on 01344758596. Kind Regards, Romans
5/5
GoogleVery happy with the service I received. Stephanie provided a professional service and guided me throughout the sale. I highly recommend using Romans and I will use it again in the future. Thank you to Stephanie and her team.
5/5
TrustpilotBest property manager
I've been with Romans for many years and I have always had a really good service. What has made my experience even better in the last few years is my property manager Donna Marie Brant. I could spend many words describing how efficient she is, in short she is the best Property Manager I've ever had.
5/5
TrustpilotRomans have been both efficient and…
Romans have been both efficient and really effective from the start of notification given to sell the property
Agent replied · 23 October 2024
Dear JohnCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotAmy and Saffron are wonderful hosts
Amy and Saffron are wonderful hosts; they were responsive to my calls, helpful when I needed them to be, and on time when it came to picking up the key. They are excellent representatives of the Romans.
Agent replied · 17 June 2024
Thank you Mathew for leaving us both a review! We really appreciate it :)Amy and Saffron
5/5
TrustpilotAmazing experience
Amanda and the Team were very swift, professional and helpful during the entire process.Thank you
Agent replied · 23 October 2024
Dear AdedejiCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Amanda and the team a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotLisa Fazal in Bracknell Property Management
Over the past years my wife and I have been ably supported by Lisa FazaI at Romans Bracknell. As landlords, we have always found Lisa entirely professional, competent and very easy to work with. Lisa has made our job of managing our rental property considerably easier. Thank you!
Agent replied · 17 June 2024
Dear Gregory,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotSpam
Unprofessional and they spam you with emails which will never stop even if you try to unsubscribe.
Agent replied · 23 October 2024
Dear Rameez Kaleem,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotGreat and responsive staff
I was moving to Bath from Tokyo, and despite being so far away Romans made the process of applying for a tenancy and contracting very smooth. We were working with Amy from Romans and she was always super responsive and helpful with anything we needed. A great experience, I would definitely go through Romans again.
5/5
TrustpilotI have been a resident for nearly 4…
I have been a resident for nearly 4 Months, during which short time I have had some problems with various parts and Equipment in my Apartment !Nevertheless Pooja has always very Promptly Managed and Organised these matters.Well done Pooja !!Brian Little 11 TudorCourt
Agent replied · 17 June 2024
Dear Brian,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotThank you Romans
Thank you to the whole team but especially Catherine McNicholas without whom this move would not have happened.
5/5
TrustpilotOur property manager
Our property manager, Donna Brant (Bracknell) is always extremely helpful and responds quickly to any issues. She is a pleasure to deal with and it is nice to have a property manager who cares about her tenants.
Agent replied · 17 June 2024
Dear PatriciaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotNot nice experience with Romans in…
Not nice experience with Romans in Bracknell.Holding my deposit without a reason, no communication, no information, nothing.Everyone in this company seems to have plenty of time and is not interested in getting the things sorted.Will not recommend that company to anyone.
Agent replied · 17 June 2024
Dear Renata,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotJonathan Randall was excellent…
Jonathan Randall was excellent throughout, kept me updated and was professional whilst friendly.
5/5
TrustpilotI have been very impressed with the…
I have been very impressed with the service I received from Romans in Fleet in particular, Dan, Joe, Eleanor and Natalie have all been professional efficient prompt and friendly. I would highly recommend and personally I wouldn’t use anyone else in the future
Agent replied · 17 June 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
TrustpilotAmazing
Amazing, Amazing, Amazing...thats all u can say.. Ben Chapman is completely Outstanding.... I recommend...
5/5
TrustpilotCan’t fault Josh, incredible service
Josh came out, very professional, smartly dressed and very well mannered. Very relatable. Great rapport Very friendly, polite and very down to earthSSpent time talking and answering questions, great advise given.Nothing was too much effort, very efficient.
Agent replied · 17 June 2024
Dear SusannaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
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