5/5
TrustpilotGreat communication and support…
Great communication and support throughout, quick and helpful - Thanks Katie
Trusted Agent profile · High Wycombe
Romans High Wycombe reviews
★★★★★
1,870 reviews across 2 platforms
5 Crendon Street, High Wycombe, HP13 6LE
Romans's office in High Wycombe, at 5 Crendon Street, is rated 4.2 out of 5 across 1,870 reviews on two platforms, including 446 Google reviews rated 4.5.
Reviews
Every review we hold for the High Wycombe office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotI couldn’t be happier with the…
I couldn’t be happier with the experience Romans agency provided. The team took the time to understand my needs and presented me with a suitable property that perfectly matched my requirements. I would like to separately call out Kim Stockley who went above and beyond to negotiate with a landlord on my behalf. I am very grateful for her hard work,
5/5
TrustpilotGreat property manager - Denise Hurn
We have left our properties for Denise Hurn to manage for a number of years. She takes care of issues without delay so we’ve not had to worry much. Really happy with my experience.
Agent replied · 17 June 2024
Dear JenniCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAfter a ten month marathon i completed on my sale today. I would like to thank the team at Romans especially Stephanie who gave me good advice & was very professional throughout the whole process.
5/5
GoogleI had a great experience with Romans. Lewis Bebb arranged the viewing of the property and made all the necessary arrangements. He was very professional, answered all of my questions and helped me to sort out everything on time for me to move in asap. I would definitely recommend Romans Letting and Lewis in particular!
5/5
TrustpilotEffortless and enjoyable
Chloe's professionalism and expertise guided me through the rental process seamlessly. Roman Caversham Lettings provided a stress-free experience, ensuring properties matched my needs and scheduling viewings at my convenience. With their transparent communication and commitment to excellence, I confidently found the perfect flat.Thank you for making the rental process effortless and enjoyable.
5/5
TrustpilotJust sold a flat in Maidenhead
Just sold a flat in Maidenhead. Romans were our second agents trying to sell this flat. The local Romans office were very professional from the off with great communications and a dedicated sales advisor Jacob who was excellent right to the end. Would happily recommend.
Agent replied · 17 June 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleRomans have done a great job in advertising my property, finding a buyer and managing the buying/selling process. The team are proactive and responsive and have kept in close contact, with updates, etc, throughout the process.
1/5
TrustpilotThey spam you and are unprofessional
They spam you and are unprofessional! Stay away
Agent replied · 23 October 2024
Dear RameezWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards Customer Care Team
5/5
GoogleI would definitely recommend Romans!! Stephanie in particular has been so wonderful in the whole process of me becoming a first time buyer. She is really friendly, responded quickly to any queries I had and was just really helpful and made me feel at ease during each stage.PositiveResponsiveness, Quality, Professionalism
Agent replied · 17 June 2024
Hi Rebecca Eveleigh, Thank you for the great review of our Romans Estate Agents High Wycombe team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Romans Estate Agents High Wycombe
5/5
TrustpilotOur property manager - Denise! :-)
Our property manager is Denise Hurn, since moving into our property 3 years ago, we have had nothing but the best service. We get regular calls to check we are ok, and every single maintenance issue has been sorted almost instantly. She has been great for us since renting with Romans!
5/5
TrustpilotExcellent Responsive Service from Jessica, Romans
Jessica Philips from Romans was brilliant in providing clear and responsive service and helped me resolve a concern. I am grateful for the speed and support in getting things done. Cheers Varun.
Agent replied · 17 June 2024
Dear Varun Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotGreat communication & attention to…
Great communication & attention to detail from Christine Lancaster at Swindon branch, as a landlord i know that i can fully rely on Christine to cover everything when a tenant moves in or out.
Agent replied · 17 June 2024
Dear PaulCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
2/5
TrustpilotI have told you already in your…Answering your Questions
I have told you already in your questionnaire . I think your company has become too much about prosses and not enough about personal contact and one contact at a time. Your structure has become too complex.
Agent replied · 17 June 2024
Dear Richard James,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotI was very pleased with the…
I was very pleased with the professional way Nathan Poulter of the Tilehurst branch kept me up to date with every stage of my move Into my new rented property and would definitely recommend them to other people
Agent replied · 17 June 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
1/5
GoogleI am dissatisfied with the way I was dealt with. I booked appointment for viewing twice and it was cancelled without letting me know. I got to their office to Lodge my complaints and the staff was just talking at me and even left me on the seat unattended to. It's highly dissapointing
Agent replied · 17 June 2024
Hi Olajide, we’re saddened to read of the issues you have faced with us when attempting to view a property. We always aim to provide our customers with the highest level of service and regret that we haven’t been able to deliver this to you in your experience. We understand that John Maslin the Lettings Manager in High Wycombe spoke to you when you attended the office and from discussing the matter with him he he’s stated that your viewing had to be cancelled due to the Landlords instructions surrounding the let, John has advised that the team did attempt to phone you to relay this but because they couldn’t get hold of you they left you a message which we believe must have been missed. Whilst we had tried to inform you of the cancellation of the viewing we can appreciate how frustrating and inconvenient this may been for you and would like to offer our apologies for this. If you wish to discuss this further then please feel free to contact us on 01344758596. Kind Regards, Romans
5/5
GoogleRomans was really easy to work with and made the renting process feel like a piece of cake. Mo's service was great and incredible. He was patient and made sure I understood everything and had everything set up to an ready to go.
5/5
TrustpilotAndrei Csomortani Amazing
Wokingham lettings should be proud to have Andrei Csomortani on their team. Constant communication everyday through the process, really friendly, knowledgable but most importantly exceptional at his job. Thanks for everything and I hope a promotion is on its way to you soon..
Agent replied · 17 June 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day!
4/5
TrustpilotFriendly and knowledgeable staff
Friendly and knowledgeable staff. Arrived on time and with all the information I needed.
Agent replied · 17 June 2024
HiCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotReally good communication
Really good communication. Was concerned we weren’t informed the sellers had an onward chain however once we spoke to Romans they were quick to react and resolved for us within a matter of hours. Very pleased with service received
Agent replied · 17 June 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
TrustpilotGreat experience with Romans…
Great experience with Romans Winchester! Many our property manager is brilliant! Very helpful, responsive and thoughtful, any issues we had so far were sorted quickly and professionally! Can’t recommend Romans eanough!
Agent replied · 17 June 2024
Dear ShiranCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotHappy Sellers
So happy with the experience we have had. The whole Fleet team provided such a kind, knowledgeable and professional service, most notably Joe and Dan. They guided our journey and were so calm, warm and professional we can't thank them enough.
Agent replied · 17 June 2024
Dear Sarah,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
5/5
TrustpilotViewings
Had two great viewings with Saffron. Very informative and easy to arrange, would definitely recommend!
Agent replied · 23 October 2024
Dear Jake TanseyCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHouse hunting not an easy thing. Passing this challenge we've faced a lot of experience, sometimes not a pleasant one. Romans showed an exceptional support and high level of care to meet our needs. Always responsive, respective and responsible. It was a pleasure to deal with Romans and, hopefully, this experience will continue.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
