Trusted Agent profile · High Wycombe
★★★★★
315 reviews across 2 platforms
1-3 Queen Victoria Road, High Wycombe, HP11 1BA, HP11 1BA
Connells's office in High Wycombe, at 1-3 Queen Victoria Road, is rated 4.5 out of 5 across 315 reviews on two platforms, including 203 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. Connells High Wycombe hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near High Wycombe.
Every review we hold for the High Wycombe office, from every platform, shown as written. First names only.
5/5
GoogleOMG, Humeirah if Carlsburg make estate agents it would be Connells the service is unparalleled!! She's an absolute star, she is very welcoming and always goes the extra mile with me and her clients. I wish her all the best and success
Hi Ken, Thank you for your wonderful review of our local team and providing them with 5*! - Best Wishes, Scott @ Customer Care
5/5
TrustpilotChelsey Mitchell and Georgie Jenner…
Chelsey Mitchell and Georgie Jenner processed and followed up on all inquiries and requests promptly.
1/5
GoogleExtremely disappointed with the Connells High Wycombe branch. I put my property on the market early January and have recently taken it off. They tie you in to a 26 week contract and make zero effort to communicate anything with you. There are similar properties at a similar price that were selling and connells exuses all the time was the price. I dropped the price 30k over 3 months. Whilst I understand the market is challenging and property has reduced I expected better communication and atleast 1 viewer on my property. When calling the office to speak with someone conveniently they were always busy, you would leave a vociemail and send an email without a reply and would then have to chase a call back. I would have to wait 2 working days to speak to the branch manager about my concerns and when that day came no call was made to me. I called to chase to speak with the branch manager and was told he was on conference calls and was busy. I an hour later get a call back from their admin lady (in fairness she is the only one I have a positive word to say about) telling me they would be happy to take my property off the market at my request. The manager couldn't even call me back to discuss. Clearly they have no interest in selling the properties they have had listed for a while but instead more concerned about getting new clients properties on their books to tie them in to a 6 month contract to later disappoint them. I would suggest avoiding this company at all costs if you want any work or any communication. Its been an awful experience from start to finish and I wish I had done better research then to instruct them.
1/5
GoogleWe had a similar experience as several others who have left negative feedback. We were misled and lied to about a house they were selling. Wasted well over a year with these guys and got nothing but lies and false promises. Like others have stated, we had to chase for updates and they very rarely called back. Our case was managed by their then branch manager, Arif, who was a complete joke. When others took over our purchase they were no better. In the end, we lost our buyer and after over a year with these guys the sale collapsed due to their incompetence and lies. We did contact their head office and made an official complaint but they failed to follow it up. I would avoid this branch of Connells if you can....its agents like these that give estate agents the bad reputation they are universally known for. Check out their reviews on trust pilot. That will give you a taste of what this company is really like.
5/5
GoogleI took out my mortgage with Natasha who got me the best rate in the market place, I found Natasha to be very patient, friendly and informative. I would definitely recommend Natasha who genuinely cares about her customers. Great experience !!!PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotVery good experience!
Our agent, Lauren Bush, was extremely helpful, and patient with explaining details to us. She also took extra steps to get us in for earlier viewings.
5/5
GoogleCurrently selling our property with Connells, we have been dealing with Ryan and honestly from putting it up for sale, to all of the viewing we have had, to negotiating our offers he has been amazing, updating me daily - i couldn't recommend him more.
Thank you for your wonderful words and 5*'s! - Best Wishes, Scott @ Customer Care
5/5
TrustpilotJamie Woodman
Good customer service
5/5
GoogleJon have been great to work with while purchasing a new house . They were very helpful, and responsive to calls and emails. It's been such a smooth and efficient process. Thank you!
Alfa Home Extensions thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleHave just completed on a retirement flat for my Mother. The whole of the team could of not been more helpful in a stressful situation. We completed in record time as well.
Thank you for taking the time to leave us this amazing 5* review Diane Putman. Kind regards Lucy, Customer Relations.
5/5
TrustpilotIam really happy with the service…
Iam really happy with the service provided.Quick response,great communication and very reliable.The staff was polite, helpful, and made everything easy. Thank you.
5/5
GoogleYoung lady named Arushah provided the best service. She was really patient and helpful throughout the entire process , a true asset to the team!
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleNatasha Morelli was amazing at every step of the process, both friendly, approachable and professional. I will be recommending Connells High Wycombe!
5/5
GoogleI was switching my buy to let mortgage to a residential and Natasha explained the process involved. She also escalated my application by chasing the surveyors to get the property survey done quickly so that the mortgage application could proceed.
5/5
GoogleNatasha has been very helpful. Being a first time buyer is daunting but she has been so helpful. Thank you
5/5
GoogleExcellent service from Arushah and connells. I can really count on them there super helpful and have a nice welcoming aura
Many thanks for your marvellous 5* review Andaleeb. Best wishes, Lucy, Customer Relations.
5/5
GoogleI would highly recommend Connels team in High Wycombe. They are very professional and sold my property in 1 day after it was 4 months on the market with another agent. I would highly recommend Gary, she knows her role well and help you all the way through completion.
5/5
Googlewere very helpful in obtaining a quick viewing of a property that had only just came onto their books, I was running late but they kept the appointment open without any issue, Jay in particular was knowledgeable about the property and took care to ensure I had all the relevant info available to inform my decision on making an offer.... Fingers Crossed... Thank You Connells...
5/5
TrustpilotHollie from the Oxon Property…
Hollie from the Oxon Property Management team was very responsive and proactive in getting our maintenance issue sorted.
5/5
TrustpilotGreat assistance and support from…
Great assistance and support from Daniel, Natasha and their team. Clear and constant communication, always on the ball and willing to go the extra mile to support their customers.
5/5
GoogleThey were extremely helpful during our house move. Even helped chase solicitors! We are very grateful
Thank you for your glowing 5* review Ioana. Kind regards, Lucy, Customer Relations.
5/5
GoogleArushah has a very loving and gentle personality. I couldn’t be more happier with Connells ☺️
Thank you for taking the time to leave us this great 5* review Hanifah. Kind regards, Lucy, Customer Relations.
5/5
GoogleJust got house on market and such an easy process with the guidance of the sales team, so far going good and gappy to have chosen Connells
It is wonderful to read your kind words and comments! Thank you for the 5* review! - Best Wishes, Scott @ Customer Care.
5/5
GoogleThanks Connells for a great service After trying two other agents 18 months before I decided to contact Connells after receiving a good review about their service. Instead of a lot of foot traffic trudging through my home with no real interest or hardly anyone turning up at all, Connells seemed to get the right people in each time. Not only did they find a buyer but I also got close to the asking price. In a very trying time I cant thank them enough for their service.PositiveQuality, Professionalism, Value
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Tell us what you need and we'll put you in touch. Connells High Wycombe hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near High Wycombe.
