Trusted Agent profile · High Wycombe

Connells High Wycombe reviews

4.5

★★★★★ Excellent

312 reviews across 2 platforms

1-3 Queen Victoria Road, High Wycombe, HP11 1BA, HP11 1BA

Connells's office in High Wycombe, at 1-3 Queen Victoria Road, is rated 4.5 out of 5 across 312 reviews on two platforms, including 203 Google reviews rated 4.5.

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4.5 / 5

203

Reviews on Google

This office

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109

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the High Wycombe office, from every platform, shown as written. First names only.

5/5

Google

The team at Connells High Wycombe were really helpful throughout the whole process of buying a property. At the beginning, they quickly grasped what we were looking for and sent us properties that fit our requirements. Tianne was the agent who showed us around the properties, and she was really friendly and helpful throughout the process in terms of keeping in touch and keeping us updated. Getting a mortgage and all the necessary insurances and documents in place was made easy by Natasha who helped us understand the process and made it easy to complete too. The whole team at Connells were really easy to get in touch with and super helpful throughout the whole process. Thanks all :)

Leanne · 26 September 2026

Agent replied · 10 October 2026

Thank you for your glowing review! We are thrilled to hear that our team at Connells High Wycombe provided excellent service during your property buying process. Our team members, Tianne and Natasha, are committed to making the process easy and keeping you informed every step of the way. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Ian was fantastic from start to finish. He was extremely helpful, highly informative, and guided us seamlessly through the entire moving process. Connells always delivers when it comes to finding a new home, and I am so glad we chose them. Thank you very much to Ian for your exceptional help and patience it is truly appreciated.

Angelica · 3 October 2026

Agent replied · 10 October 2026

Thank you for your wonderful review! We're thrilled to hear that Ian provided you with exceptional service during your move. At Connells, we strive to make the home-finding process seamless, and it's great to know we succeeded. Best Wishes, Lucy, Customer Feedback and Support Team

5/5

Google

We had quite a difficult experience before, but meeting Natasha completely changed things for us. She has been incredibly positive, supportive, and motivating right from the start of our mortgage application. Natasha guided us through every step with confidence and clarity, and thanks to her dedication, we are finally receiving positive responses. She did a truly fantastic job, and her professionalism really stood out throughout the entire process. She made everything feel much easier and far less stressful, and we felt confident in every decision with her support. I highly recommend Natasha at Connells High Wycombe to anyone looking for a reliable and dedicated mortgage advisor.

Satya · 10 April 2026

Agent replied · 10 October 2026

Thank you for choosing Connells High Wycombe and for taking the time to share your positive experience with Natasha! We're thrilled that she was able to guide you through your mortgage application with confidence and professionalism. Your recommendation. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

My partner and I had been messed around by other mortgage advisors on our way to buying our first home and then I was recommended Natasha Morello-Scott. When we had found the place we knew we wanted, I contacted Natasha and started the process. Less than an hour later, Natasha had secured an agreement in principle! We had more progress in an hour with Natasha than we had in weeks with previous advisors. Natasha was in regular contact throughout the process, offering the suitable support and guidance for us to navigate to buying our first property. I cannot recommend Natasha enough! Everything that would be expected of a mortgage advisor but with an approachable manner (which meant I didn't feel silly when I asked what was probably a simple or obvious question!) 100% would use again - I have told Natasha that she is to stick around just in case we move house again!

Christopher · 10 April 2026

Agent replied · 10 October 2026

Thank you so much for choosing me as your mortgage advisor, and for taking the time to share this wonderful review! I am thrilled to have helped make your first home buying experience a smooth and efficient one. It was a pleasure working with you and I am always here to assist with any future moves. Your satisfaction is my top priority, and I am grateful for your recommendation. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Trustpilot

Stephanie Toal was an excellent estate…

Stephanie Toal was an excellent estate agent to work with and played a key role in helping this transaction reach exchange. As the acting conveyancer on the matter, I was particularly impressed by Stephanie's proactive approach and dedication. The day before exchange, an urgent issue arose that needed to be resolved quickly. Despite it being close to 5pm and approaching the end of the working day, Stephanie took my call, immediately understood the importance of the matter, and took action straight away. What really stood out was her commitment to seeing things through. She continued liaising and providing email confirmations well beyond normal working hours, with correspondence continuing after 7pm, ensuring that everything necessary was in place for the transaction to exchange contracts. In property transactions, having a proactive estate agent can make all the difference, and Stephanie is a perfect example of that. Her responsiveness, professionalism, and willingness to go the extra mile helped keep the matter moving at a critical stage. I would highly recommend Stephanie Toal to anyone looking for an estate agent who is efficient, communicative, and genuinely committed to getting a transaction over the line. Proactive people like Stephanie really do make the difference.

Nadvi · 8 October 2026

5/5

Trustpilot

Forever grateful

It's always hard when you have to sell a loved ones property, after their passing. Right from the start Ella was thoughtfull, kind and professional to the situation. She helped guide us through the process with her expertise, making the process much easier. Ella excelled at communicating with us and ensured emails were answered in a timely manner. Im sure i asked some really stupid questions, but Ella never made me feel they were not valid. Despite some setbacks with buyers, she was always there with optimism and advice which has finally led to us exchanging today. We will be forever grateful to Ella and the team

Gemma · 6 October 2026

5/5

Trustpilot

We cannot recommend Maedeh highly…

We cannot recommend Maedeh highly enough. We are currently in the process of buying our new home, and with delays and complications surrounding the sale of our existing house and flat, it has been a particularly stressful process. Throughout it all, Maedeh has been absolutely fantastic. She has been incredibly supportive, proactive and patient, always keeping us updated, chasing things when needed and doing everything she can to keep the process moving. She has gone above and beyond in dealing with queries from both sides and has been a constant source of help and reassurance. We are still waiting to complete, but we wanted to say how much we have appreciated everything she has done for us so far. Thank you, Maedeh, for all your hard work and support, you really have been wonderful.

Rayna · 22 September 2026

5/5

Google

Natasha was extremely helpful, understanding, patient and thorough through the whole process. She was so lovely to speak to and made the whole process less intimidating for a first time buyer. No question was a stupid question and it felt like talking to a friend. Highly recommend

Smoothiesam1 · 19 September 2026

Agent replied · 10 October 2026

We're glad Natasha was able to make your experience less intimidating and her thoroughness and patience were appreciated. We agree, she's like talking to a friend. We appreciate your recommendation! Many thanks for leaving us your wonderful 5* review. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

We are in the process of buying a house and are looking to complete very very soon! Ben who has been dealing with the sale has been extremely communicative and supportive throughout the whole process. He is a credit to your company. He has made the process of buying our first home amazing. Thank you Ben!

Kathryn · 10 July 2026

Agent replied · 10 October 2026

Thank you for your kind words about Ben, we couldn't agree more! Our team works tirelessly to make the buying process as seamless as possible, and we're thrilled to hear we succeeded in making it amazing for you. Kind regards, Lucy, Customer Relations.

5/5

Trustpilot

I would like to say a huge thank you to…Sherko

I would like to say a huge thank you to Sherko for all his hard work in selling my house in just 2 weeks! Sherko was professional, friendly, extremely helpful and always kept me updated throughout the process. He went above and beyond to make everything as smooth and stress-free as possible. I’m so pleased with the result and would highly recommend Sherko to anyone looking to sell their home. Thank you, Sherko, for your fantastic work!

Monica · 4 September 2026

5/5

Google

Emma and her team helped on a sale for one of our properties with them, through the whole journey, they had taken the proactive action to support on this sale. although there was a drama happened from buyer side, but with Emma's support and help, the sale was completed in the end. So highly recommend Emma and her team. We have other properties with them and currently on selling, so fingers crossed too.

Jackie · 10 January 2026

Agent replied · 23 December 2025

Thank you so much for your positive feedback! It was our pleasure to assist you with the sale of your property. We understand that there can be unexpected challenges in the process, but we are always here to support and guide you through them. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Trustpilot

I had an excellent experience working…

I had an excellent experience working with Sagarika to find a tenant who was a perfect fit for my property. She was friendly, proactive, and made the entire process as stress‑free as possible. Viewings were arranged quickly, and communication, both by email and phone, was consistently prompt and helpful. She worked incredibly hard throughout, and I can confidently recommend her to any landlord looking for someone who delivers this level of service.

Mr · 31 August 2026

5/5

Google

We are leaving this 5* review for Emma and the team due to the efforts that were put in when selling my property, there were a few complications along the way but Emma was always at the end of the phone to help. Could not fault anything. Thank you for all your help. From 1 Forest Way

Nicole · 10 May 2026

Agent replied · 10 October 2026

Thank you so much for your 5* review and kind words! It was our pleasure to assist you in selling your property and we are thrilled to hear that Emma and the team provided excellent service despite the complications. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

I had such a positive experience working with Natasha when arranging my mortgage. She was incredibly helpful from the start, taking the time to understand my situation and finding the best mortgage option for me. Natasha kept me updated at every stage, always offering advice and making sure I felt informed and confident in my decisions. Her professionalism and dedication really stood out, and she made the whole process much easier and less stressful. I'd highly recommend Natasha and the Connells High Wycombe team to anyone looking for expert mortgage guidance and excellent service.

Claudio · 27 October 2025

Agent replied · 10 November 2025

Thank you for your kind words, we are thrilled to hear that Natasha provided you with an exceptional mortgage experience! It is our utmost goal to ensure our clients feel informed and confident in their decisions. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

I was in a very tough position with a mortgage with a high interest rate. But then I was introduced to Natasha at the High Wycombe branch who was very responsive to all my emails and was able to get me an interest rate which was 3% lower then what my private mortgage broker was able to do. I’m very grateful and will fully recommend her service, please don’t miss out. Emma and the team have worked vigorously hard to pull this deal through for me and I am forever grateful. If I have an affordable roof over my family is because of these guys. Thank you :)

Kuganesh · 15 October 2025

Agent replied · 22 October 2025

Wow, thank you for your amazing review! We are thrilled to have helped you secure a lower interest rate and we always strive to provide excellent service. It's an honor to be a part of providing your family with an affordable home. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

Emma was absolutely fantastic with us. We’ve been looking for a property for over a year and no estate agent was as patient, honest and kind than her. Emma gives really quick replies and is always ready to help. I always felt like a priority and cared for. Best service I’ve ever experienced in the estate agent business.

Sharonjit · 10 April 2026

Agent replied · 10 October 2026

Thank you for the amazing review! We're so glad Emma was able to provide you with the best service in the estate agent business. We strive to prioritize and care for all of our clients, and it's great to hear that Emma's patience, honesty, and quick replies made a positive impact. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

I can't recommend Natasha highly enough as a mortgage advisor. From the very beginning, she was knowledgeable, friendly, and incredibly professional. She took the time to explain every step of the process clearly, answered all our questions promptly, and made what could have been a stressful experience feel smooth and manageable. Her expertise and dedication were instrumental in helping us secure the mortgage and close the deal quickly. She went above and beyond to ensure everything moved forward in a timely manner, and I truly believe the purchase wouldn’t have been possible without her guidance and support. If you're looking for someone who genuinely cares and knows the ins and outs of the mortgage process, look no further. Thank you again, Natasha, for all your help, we are so grateful!

Dominika · 24 September 2025

Agent replied · 8 October 2025

Thank you for your kind words and for choosing us as your mortgage advisor. We are thrilled that you had such a positive experience with Natasha and we are so grateful for your recommendation. Our team strives to provide knowledgeable, friendly, and professional service to all of our clients. We are happy to have played a part in making your home purchase a smooth and manageable process. Kind regards, Lucy, Customer Feedback and Support Team

1/5

Google

Unfortunately I am unable to give a Zero score for the blatant unprofessionalis this estate agent has shown. Please see email trail and make up your own mind. The MOST unprofessional useless estate agents in high Wycombe. Taken the advert down, but kept me in contract because they managed to get 5 viewings in 4 months. I told them to do their job and sell my flat, but they decided to call me verbally abusive and took my advert down, refused to do viewings and have kept me in contract. AVOID AGENCY. chocolate teapot! Highly advised to go elsewhere as they are just not fit for your purpose. Kardashian attitude & lazier than my little finger.

Chris · 3 October 2026

Agent replied · 10 October 2026

We are aware that this account does not belong to the person making this comment and this account is not a client of Connells. The comments have been copied from a previous review by another client from a completely different account, which was addressed fully by Connells and since deleted by the original user. In addition, the issue has been addressed internally, and we have re-iterated that the abusive and insulting language towards our staff simply based on personal frustration that they have not yet found you a successful buyer, despite numerous viewings, feedback and regular updates on the current market, is not something we will tolerate and we are well within our rights to decline your business for this reason.

5/5

Google

Had a great experience working with Natasha my mortgage advisor. She was really helpful, easy to talk to, and explained everything clearly from start to finish. What could have been a stressful process felt much more manageable thanks to her support and quick responses whenever I had questions. Definitely will recommend Natasha to all my friends.

Lukasz · 10 April 2026

Agent replied · 10 October 2026

Thank you for your kind words and recommendation! It was such a pleasure working with you and I am thrilled to hear that I could make the mortgage process easier for you. Your satisfaction is always my top priority and I am grateful for your trust in me. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

I'm absolutely thrilled with the service I received from Natasha at Conells. From the initial consultation to the final approval, she was knowledgeable, professional, and truly went above and beyond to ensure I got the best mortgage deal for my needs. I was referred over by my brother who strongly suggested her services. Her expertise and guidance made the entire process smooth and stress-free. I highly recommend Natasha to anyone looking for a trusted and reliable mortgage advisor. She also suggests different types of mortgages that suit you the best and explains them very well, I learned a lot myself as it was my first purchase. Another huge advantage is that Natasha helps you out with the legal/conveyancing side too and is very involved with that making calls when necessary. Five stars isn't enough - she'd deserve ten stars if I could give it.

H · 25 August 2025

Agent replied · 8 September 2025

Hello H Nawaz, Thank you so much for your glowing 5* review! We're thrilled to hear about your positive experience with Natasha and how she made your first purchase smooth and stress-free. Your recommendation means a lot to us, and we're delighted that Natasha's expertise and dedication made such a significant impact. Best regards, Lucy, Customer Relations Team

5/5

Trustpilot

From day one when i enquired about the…

From day one when i enquired about the property, Hanna has been fantastic, quick to respond and on time, even when i was running late she was patient and i believe she is a great negotiator and yes she is energetic She keeps you in the loop and wont leave idling, Thank you and hope we will be able to conclude our current application smoothly

Mr · 4 September 2026

5/5

Trustpilot

Jessica is very professional and easy…

Jessica is very professional and easy to communicate with. She has all the important information ready to go, and usually answers all your questions before you even need to ask them! The team in general are super responsive and make it easy to work with them.

AHG · 13 May 2026

Agent replied · 23 May 2026

We appreciate your positive feedback! We're delighted to hear our team member was professional and communicative, and that our team was responsive. Thank you for sharing your experience.

5/5

Trustpilot

Excellent service from Mr. Hazem

Me and my partner were looking for an apartment and were fortunate to find chancellors. Mr. Hazem was extremely kind and helpful. he guided us through out the process, showed us the apartment, and explained everything clearly. We were able to find apartment within a single day. Thank you, Mr. Hazem for your excellent support and service. Highly recommended.

Dikshya · 14 September 2026

5/5

Trustpilot

Unwaveringly professional, efficient, and effective

We were pressed for time, faced a tight turnaround, and encountered a number of spanners in the works. For months on end, Jamie was unstintingly responsive, proactive, and organised. Not once in the protracted process did he drop the ball. I am incredibly impressed with his professionalism and effectiveness, and I could not recommend the office highly enough.

Advait · 28 August 2026

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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