Every review we hold for the High Wycombe office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMeet with Natasha to discuss our options and she was so friendly and welcoming. She put our minds at ease and made the process feel so smooth in such an uncertain time!
Highly recommend Natasha Morello-Scott, she was so knowledgeable and so incredibly helpful!
Charlotte · 10 April 2026
Agent replied · 10 October 2026
Thank you for your kind words! We are so glad that Natasha was able to provide a smooth and stress-free experience for you during such a uncertain time. We are lucky to have her on our team and we are grateful for your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleNatasha was very helpful getting the ball rolling and helping me where I need to go and what I can afford - so many years experience so I know I am in good hands having her for support and guidance
Kayleigh · 10 May 2026
Agent replied · 10 October 2026
"Thank you for your kind words! We are thrilled to have Natasha on our team and glad she was able to provide you with helpful and experienced support. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI worked with Emma and Ben to get my house sold. They have been more than helpful, professional and always approachable, which is very important when trying to get balance busy life with viewings. On top of that Emma and Ben are amazing genuine people. Highly recommended.
Mariusz · 10 March 2026
Agent replied · 10 October 2026
Thank you so much for your kind words! We are thrilled to have helped you with selling your house. Our team strives to provide professional and approachable service to make the process as smooth as possible. It was a pleasure working with you and we appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleHigh Wycombe Connells were fantastic in assisting us secure a mortgage. Natasha Morello-Scott is our advisor, her approach to understanding our circumstances and explaining options available to us was highly professional and we felt comfortable following her lead. Thank you very much Natasha!
Daniel · 10 April 2026
Agent replied · 10 October 2026
Thank you for the amazing review! We're so glad that Natasha and our team at High Wycombe Connells were able to assist you in securing a mortgage. We strive to provide exceptional service and we're grateful for your kind words. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleHuge thanks to Ian Thomas and the team for finding such a nice place in such a short time. They were exceptional through the entire process, always available for questions and essential in finding the perfect home for my current needs. Definitely recommend!
Tiago · 10 April 2026
Agent replied · 10 October 2026
Thank you so much for your kind words! We are thrilled to have helped you find your dream home. Our team takes great pride in providing exceptional service to our clients. Thank you for choosing us and for recommending us to others. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
TrustpilotBrilliant support from Fern
Fern has been amazing throughout my house buying process. She has been helpful, informative and supportive, making the experience of buying my first house a little less scary and less stressful too. I cannot recommend her enough and want to thank her again for everything she has done. Thank you so much Fern!!
Phillippa · 11 September 2026
★★★★★ 5/5
TrustpilotLuke was prompt
Luke was prompt, he had an honest approach and his knowledge of the property was very good. He will make a good estate agent and I am sure will form a trustworthy relationship with the community
Mrs · 14 May 2026
Agent replied · 23 May 2026
We appreciate you sharing your positive experience. We are so pleased to hear that you found our approach honest and knowledgeable.
★★★★★ 5/5
GoogleNatasha Morello Scott is our mortgage advisor. She explained everything clearly, kept us informed at every stage, and made the whole process smooth and stress-free. Highly professional, responsive, and genuinely caring. I would highly recommend them to anyone looking for mortgage advice! Thanks Natasha
Shahrukh · 10 March 2026
Agent replied · 10 October 2026
Thank you for your 5* review and recommendation. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
TrustpilotBrilliant service from Ella
We had a fantastic experience with Ella, who showed us around the property. She was incredibly friendly, helpful and knowledgeable, and made the whole viewing experience really enjoyable. We felt completely at ease and would highly recommend Ella to anyone looking to buy a property.
James · 8 October 2026
★★★★★ 4/5
TrustpilotNot the best experience in relation to…
Not the best experience in relation to my landlord but Lauren Clancy who was my contact at chancellor’s was excellent. So many issues with the property I was renting but Lauren went above and beyond to try and resolve them as quickly as she was able.
Jaspreet · 23 September 2026
★★★★★ 5/5
TrustpilotCharlie was great throughout the whole…
Charlie was great throughout the whole process of helping us secure our house. Really friendly, professional, and always quick to help with any questions. Made everything smooth and stress-free, would definitely recommend.
Mr · 15 May 2026
Agent replied · 23 May 2026
We appreciate you sharing your feedback. We are so pleased to hear that our team was friendly, professional, and helpful, making the process smooth.
★★★★★ 1/5
TrustpilotLandlord's perspective - terrible
From a landlord perspective, absolutely terrible. They picked contractors to do work which went wrong (plumbing leaks damaging my property). I replaced a shower and then a year later they told me it needed replacing again (no pushback to the contractor on my behalf). After a tenancy they started showing people round and only weeks later and having been advised to lower the rent did I discover the property had been left in a terrible state (they should have advised my after the first viewing). They also advised a tenant to change the locks (without informing me!) so at the end of the tenancy when I returned arriving late I couldn't enter and had to sleep in the car.
Simon · 13 May 2026
Agent replied · 23 May 2026
Thank you for sharing your concerns. We are truly sorry to hear about the significant issues you've faced, including property damage, communication breakdowns, and the lock change. We are reviewing these matters.
★★★★★ 5/5
TrustpilotJake Lacosta has been an immense help…
Jake Lacosta has been an immense help in helping me address various issues, i highly value his support that he has provided with myself living abroad and he has alleviated alot of pressure on my dealings with the local council that side. thank you Jake for your help and efficient communication and your desire to ensure clients are satisfied.
Rogers · 19 September 2025
Agent replied · 22 September 2025
Thank you for leaving us this great review, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
★★★★★ 5/5
TrustpilotLuke will go a long way
Luke is a lovely young man, very knowledgeable and came prepared with a couple of issues to the property with certificates, quotes and also answered every question. There was no sense of urgency to rush the viewing. It would be great if all agents were like Luke.
Mrs · 4 September 2026
★★★★★ 5/5
Google5 Stars all the way! We cannot recommend Natasha anymore as the perfect mortgage advisor! She is very thorough, takes the time to get to know you and is available to speak to all the time. She has helped us remortgage a few years ago, remortgage again more recently and now to help us get a new mortgage on a new property that we are purchasing. We also highly recommend both Emma and Lisa! With slightly complicated circumstances, they have managed to arrange the impossible and make our property purchase feel easy. From the very first phone call, they have been more than accommodating with every phone call, ensuring we are happy every step of the way and are helping us buy the property of our dreams. We are so excited to see this all work out and to move in 2025 to our forever home!
Louise · 20 December 2024
Agent replied · 25 December 2024
Hello Louise, thank you so much for your glowing 5-star review! We're thrilled to hear about your positive experience with Natasha, Emma, and Lisa. It's wonderful to know that they have been able to assist you so effectively with your mortgage needs and property purchase. We wish you all the best in your new home! Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat service
Aysha was very helpful from the minute go. Any questions that needed answering she knew the answers to the question. Also was very quick to call back on any updates we were waiting on. Great service 😊
Michael · 17 March 2026
Agent replied · 20 March 2026
We appreciate you taking the time to share your positive experience. We're so pleased to hear that you found the service helpful and the responses quick.
★★★★★ 5/5
TrustpilotI cannot fault Maria
I cannot fault Maria; she virtually held my hand through the entire sale process and was a shoulder to lean on when it felt that we were never going to get there! It was so helpful having a key point of contact and I can't thank Maria enough for her help and support! It's also very much appreciated to have someone on hand whenever I had a question.
Jo · 19 March 2026
★★★★★ 5/5
GoogleEmma was very helpful and communication was good.
Rosemary · 3 October 2026
Agent replied · 10 October 2026
Thank you for your kind words! We're thrilled to hear that Emma provided you with helpful service and clear communication. We strive to create a positive experience for our customers, and your feedback motivates us to keep doing our best. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleEmma's been an absolute star! Always on it, responds in a flash, and so supportive throughout. Made buying a breeze 😊. Highly recommend Connells overall, but Emma is a true asset ⭐️ …
Amy · 10 April 2026
Agent replied · 10 October 2026
Thank you for the kind words! We are thrilled to hear that Emma has provided you with top-notch customer service and made your buying experience a breeze. She truly is a valuable asset to our team. Thank you for recommending us, we appreciate your support! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAmazing help from the team at connells, very professional, big thanks to Ian Thomas and you all for making life easy and straight forward for me to move into my new home.
Lee · 10 April 2026
Agent replied · 10 October 2026
Thank you for your kind words! We are so happy to have made your move into your new home a smooth and easy process. It was a pleasure working with you and we are always here to help. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI had an excellent experience working with the estate agency, and in particular the manager Emma Samuel who supported my purchase. Their professionalism, responsiveness, and commitment truly stood out throughout the process.
When the transaction began to stall, they stepped in proactively, kept all parties aligned, and helped move things forward efficiently. Their clear communication and ability to resolve issues quickly made a real difference and significantly reduced what could have been a much more stressful experience.
I’m very grateful for their support and would highly recommend this agency to anyone looking for a smooth and well-managed property purchase.
Gramos · 10 April 2026
Agent replied · 10 October 2026
Thank you for the amazing review! We are thrilled to hear that you had a fantastic experience with our estate agency and our manager, Emma Samuel. Our team is dedicated to providing excellent service and ensuring a smooth and stress-free property purchase for all our clients. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleNatasha was very helpful and assisted us throughout the transaction
Sagith · 10 September 2026
Agent replied · 10 October 2026
We're thrilled Natasha provided such wonderful assistance during your transaction. We'll be sure to pass along your kind words to her. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI had the pleasure of working with Natasha Morello to secure my first mortgage as a first-time buyer and NHS employee. I cannot recommend her highly enough! Natasha made what could have been a stressful, complicated process, smooth and straightforward.
From our first conversation, Natasha was warm, knowledgeable, and truly committed to understanding my unique financial situation and home buying goals. She took the time to explain every step in detail, ensuring I felt confident and informed at all times. Navigating the mortgage world as an NHS worker comes with its own challenges, but Natasha knew exactly how to leverage my employment background to find the best mortgage options for me. Her understanding of the specific benefits and options available to NHS employees was invaluable.
Natasha was consistently available for questions and quick to respond to any concerns I had along the way. Her professionalism, paired with a genuine sense of empathy, made me feel like I had an advocate every step of the way. She found me an incredible mortgage rate that fit my budget, something I couldn’t have achieved without her expertise and tenacity.
Anyone looking for a mortgage advisor who goes above and beyond, Natasha Morello is the person to trust. She turned a daunting process into an exciting milestone. I am beyond grateful for her support and guidance.
Tanya · 5 November 2024
Agent replied · 10 November 2024
Hello Tanya,
Thank you so much for your wonderful 5* review! We're thrilled to hear about your positive experience with Natasha Morello. Your kind words truly mean a lot to us.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleWe unfortunately were unable to proceed with our purchase in the end due to our own personal circumstances, but cannot fault the help received along the way from Ben and Emma. There was flexibility in arranging viewings at times convenient for us and very responsive to any queries.
Partha · 15 November 2025
Agent replied · 22 November 2025
Thank you for taking the time to share your experience, we are sorry to hear about your circumstances. We are glad that our team, Ben and Emma, were able to provide helpful and flexible service during your search. Kind regards, Lucy, Customer Feedback and Support Team
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