Trusted Agent profile · High Wycombe
★★★★★
322 reviews across 2 platforms
1-3 Queen Victoria Road, High Wycombe, HP11 1BA, HP11 1BA
Connells's office in High Wycombe, at 1-3 Queen Victoria Road, is rated 4.5 out of 5 across 322 reviews on two platforms, including 207 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. Connells High Wycombe hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near High Wycombe.
Every review we hold for the High Wycombe office, from every platform, shown as written. First names only.
5/5
GoogleNatasha was great and very informative when helping me with my mortgage application. Highly recommend
Thank you for taking the time to leave a review! We are thrilled to hear that Natasha provided excellent service and guidance during your mortgage application. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotJessica was so helpful in my house…
Jessica was so helpful in my house buying process and made it go as smoothly as possible. We will 100% contact her for help in future.
5/5
GoogleSelling and buying a house can be an extremely stressful time and being fully supported makes such a difference to the experience. We could not have had a better team of people than those at Connells, High Wycombe. Very special thanks to Lisa Putman; your professionalism, communication and general overall compassion and support is much appreciated. You are the very best example of excellent customer service. Sincere thanks.
Thank you for taking the time to leave us your excellent comments and 5* review Eileen. Kind regards, Lucy, Customer Relations.
5/5
GoogleI have been dealing with Connells in High Wycombe over two properties and I have to say that Emma and Ben have been absolutely brilliant, Ben has been so patient and knowledgeable and given really good advice to my family and I.
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleHighly efficient, professional and dilligent... thank you Emma for making our purchase effortless! Would highly reccomend
Thank you for your incredible review! It was our pleasure to assist you and we are thrilled to hear that your purchase was effortless. We strive to provide efficient and professional service to all our customers. Thank you for recommending us! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleThis is long overdue as a review, but Natasha was our mortgage advisor on our first time buyer property and was absolutely fantastic! We met her back in August, and as people new to the whole process she was incredibly helpful, friendly and explained everything so well. She answered any questions we had throughout the whole process all the way up till our completion in January, even when we found a property not sold by Connells. She was excited for us when we found the place, and helped us throughout the whole process! I cannot recommend her enough, and we will definitely be looking to use her again if we ever sell!
5/5
GoogleCan't thank Natasha enough for helping us through with our mortgage. Had no idea how mortgages worked when we first sat down with Natasha and she talked us through everything. She was able to talk us through all of the different mortgage options clearly with incredible patience while we got our heads round it all! Even when we had several hiccups with solicitors or other estate agents/vendors she was always on hand to pick up the phone and try and straighten things out for us, going above and beyond what we thought a mortgage advisor would do. Can't thank Natasha enough - would highly recommend anyone to use her as their mortgage advisor!
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
1/5
GoogleWe saw tiane today who was late, we called the manager who was so rude back to us. We have contact ICO for gdpr rules as the said someone cancelled our appointment. Unprofessional
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@Connellsgroup.co.uk Kind regards, Lucy, Customer Feedback and Support Team.
5/5
TrustpilotOdeta was very helpful bright and…
Odeta was very helpful bright and cheerful, went out of the way to help
We appreciate your wonderful feedback! We are so glad that you found the service helpful, especially the advice on recent legislation. We're happy we could assist you in finding your ideal place and that you felt supported.
5/5
GoogleMe and my partner are selling my flat Emma has been so helpful and understanding with us and very supportive. Natasha is such a great mortgage advisor to us. She has been outstanding and so helpful and has explained everything to us. So happy with the service we have had and are still having and the support.
Thank you Lisa for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleBradley Grant has been incredibly knowledgeable and professional throughout our entire experience. He was polite, took his time, and ensured that all of our questions were answered thoroughly. His attention to detail and willingness to go the extra mile made a real difference, and we felt well-supported throughout the process. I highly recommend Bradley for his exceptional service and expertise.
Thank you for taking the time to leave us your glowing recommendation and 5* review Marielle. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotIsabelle is very supportive and always…
Isabelle is very supportive and always listens .... great communication and very kind
We appreciate you sharing your positive experience; we're glad to hear you were satisfied with the support and communication.
4/5
TrustpilotA mixed time with renting through…
A mixed time with renting through chancellors with false information being provided at the start of my tennacy and late notices of rent increases but since Jamie woodman took over our account she was nothing but fantastic right up until the end of our tennacy which ended on a positive note and should be comended for the work they put in to make everything right!
5/5
TrustpilotElla was so lovely and accommodating
Ella was so lovely and accommodating. Thank you for helping us find our dream home!
5/5
GoogleHumeirah has been a joy to work with through my house moving process which is not made very easy in this country. Humeirah has been professional throughout and kept me up do date with the current situation and progress. Whenever I have had queries or questions Humeirah has been on hand and responded promptly. A big thanks to Humeirah for being so focussed and an absolute star!
Alexander McNeill thank you for leaving us you excellent 5* review. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotHannah Rae has been so supportive in…
Hannah Rae has been so supportive in our process of getting a new home, even with the documentation. We appreciate you.
5/5
TrustpilotGreat response time
Great response time. Issue was resolved promptly by Jamie Woodman
We're happy to hear that your issue was resolved quickly. Thank you for your positive feedback; we appreciate it very much.
1/5
GoogleExtremely disappointed with Connells Estate Agents in High Wycombe. I had a viewing booked, but when I arrived, the agent didn’t even have the key. I was then shown a property that already had an offer on it, a complete waste of time that could’ve been avoided with better communication. After that, I made a simple request for a list of available 1-bedroom properties for sale. I contacted both Emma Samuel and Arushah Shahid, but neither responded with a property list or any follow-up at all. I even sent a complaint email, and still, no action was taken. The service felt completely amateur and disorganized. It’s a real shame because they have exclusive listings in the area that I was genuinely interested in. The only positive part of the experience was with Natasha, the mortgage adviser, who was friendly, helpful, and professional. Unfortunately, the rest of the team did not meet the same standard.
We are deeply sorry for the negative experience you had with our company. We take all feedback seriously and we appreciate you bringing this to our attention. Please email me at EAComplaints@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleHi Ian from Connells was a true professional. He went above and beyond to help me find a place to live in High Wycombe. He was knowledgeable, supportive, and very accommodating during what can be a highly stressful time when moving home. He made the whole process much easier and far more enjoyable.
Thank you for your kind words! We're thrilled to hear about your positive experience with our agent, Ian. Our goal is always to make the home-buying process as stress-free as possible, and we're happy to hear we were able to achieve that for you. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
TrustpilotGreat communication throughout the sale…
Great communication throughout the sale process on a regular basis and if felt like the team were taking a genuine ownership of the sale itself. Everyone I spoke to were extremely helpful and Jay did a fantastic job to enable us to get to the right conclusion.
We appreciate you sharing your positive experience! We're so glad to hear our team provided great communication and took ownership of your sale. Thank you for your feedback!
5/5
GoogleHave had a great experience so far. From first interaction the team have been friendly, professional and shown a genuine interest in selling my property. They talked me through their pro-active approach (which seems to really lack elsewhere) and how they will keep me updated throughout. Early days but I have every confidence they will do all they can to secure a sale. Emma, Bradley and Lisa all been fantastic so far.
Thank you so much for your kind words, we are thrilled to hear about your positive experience with our team! We pride ourselves on our pro-active approach and keeping our clients updated every step of the way. We are confident in our ability to secure a sale and are grateful to have Emma, Bradley, and Lisa on our team. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotIbra was a great help when looking for…
Ibra was a great help when looking for out rental property. Had some issues with viewings that were quickly resolved, great communication!
We are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
TrustpilotHi to everyone at chancellors am please…
Hi to everyone at chancellors am please to let you know that am very happy with the service I have been receiving from you lot I would recommend you to any one thank you so much for everything to the head office of chancellors and also hey on wye chancellors also to Jared and Becky for all there help from John kemp
5/5
TrustpilotFranki is always very helpful and…
Franki is always very helpful and responsive
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Connells High Wycombe hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near High Wycombe.
