5/5
TrustpilotMolly is highly efficient
Molly is highly efficient, always responsive and manages our portfolio with a high duty of care.
Trusted Agent profile · High Wycombe
Connells High Wycombe reviews
★★★★★
322 reviews across 2 platforms
1-3 Queen Victoria Road, High Wycombe, HP11 1BA, HP11 1BA
Connells's office in High Wycombe, at 1-3 Queen Victoria Road, is rated 4.5 out of 5 across 322 reviews on two platforms, including 207 Google reviews rated 4.5.
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Reviews
Every review we hold for the High Wycombe office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotDeposit repayment issues
We were renting a property from chancellors that we then purchased. Over a month post purchase they still haven’t paid us back our deposit - they don’t answer us when we chase and still can’t give us a timeline even though the payment was agreed over a month ago.
5/5
GoogleThey went above and beyond to help me find the perfect place. I am extremely grateful for all their help and can definitely recommend them to help with your move too!
Agent replied · 10 October 2026
"Thank you so much for your kind words! We are thrilled to have been able to assist you in finding your dream place. It was our pleasure and we would be happy to help with any future moves. Thank you for the recommendation! Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleThe Mortgage Team was fantastic. Our chain was complex and drawn out, however the team's advice was invaluable. Very highly recommended.
Agent replied · 10 October 2026
Thank you so much for the brilliant 5* review! It was our pleasure to help with such a complex situation. We truly appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team
5/5
TrustpilotWe were looked after by Jamie woodland…
We were looked after by Jamie woodland and Bradley at the Swindon branch as we were renting a property from them, they were great with communication and I found the Swindon branch very approachable as and when needed. Would recommend
5/5
TrustpilotGwen has been extremely helpful and I…
Gwen has been extremely helpful and I am delighted that she is my point of contact at chancellors. She has helped me through my rental process and been very attentive in every area.
5/5
TrustpilotLovely experience
Julia was great to deal with, helping us with viewings. She was friendly, professional and very accommodating with short notice requests. A well organised experience. A delight to deal with and the branch as a whole.
1/5
GoogleVery Very Bad service I have ever had from this Branch as the Experience is totally unpleasant, I have showed an interest for one of the property which Connells High Wycombe Branch is dealing with has value about £245000.00. When I have rang them in the Morning that time the person from the sales team told me that because he got a meeting he cannot talked to me and promised me to rang back. Then I have contacted again around at lunch time and left message to receptionist about the same property then receptionist has taken my details and told me that someone will give me a ring Then I have got a phone call and I have given my all the details including email address and at the end of the conversation that person was asked me for my current situations and I have responded what way and the phone line was cut off in between and same time that person asked me to drop details in email for the property which I asked for ! However after Phone cut off I have not received any phone call from the Connells and then I have rang after my work at 16.15 and same person has picked up call and said he is going to book an appointment for coming Tuesday for viewing the Property and he also said that the Morgage appointment will be conducted on same time which I have not asked for ! Anyway I have received an email after 15 mins from the conversation that The property which I enquire about has no longer exist and they can still go ahead for morgage appointment on Tuesday ! And I have written an email to them stated that if the Property is No longer available than why Connell's has wasted my time for ? And sent and email said that the experience is completely unpleasant but Connells have not showed any courtesy for my email after had that bad experience The person whom I have spoke to was “ Joseph Summerling “ Also after I have posted this review on Google i have received this message from Joseph and i would say he lied. Please read this and make a decision
Agent replied · 25 October 2024
Hello, we are very sorry to hear that you believe the service of our Connells team was not up to our normal high standard. If you would like to provide any further details on this, please get in touch with us on socialmedia@connells.co.uk and we can look into this further for you.
5/5
GoogleWant to say a big thank you to the team at Connells in High Wycombe, there was a lot of niggling issues, all from the buyers, but they dealt with it and got the best for me and hopefully a fair deal for the eventual buyer. Again, thank you Connells.
Agent replied · 10 November 2025
We are thrilled to have provided you with excellent service, even when faced with challenges. Thank you for trusting us to get the best deal for you and your buyer. We appreciate your kind words and hope to work with you again in the future. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotReally helpful team members
Really helpful team members. I personally dealt with Ethan but all the team members I spoke to at Botley were happy to help. Ethan was open and honest about properties and never tried to sway my view throughout the house search process.
5/5
GoogleFrom the begging of tje buying proces Connels were very supportive and helpful. Especially Natasha who is a lovely Agent. Very professional and commited. She was communicating with me at all times finding the best mortage offers available for me. Whenever I called she was always available to talk and gave me the updates on my mortgage. She had managed to find me a great mortgage offer so I am ready to buy my own home. I am very greatful as she has made the process so much less stressful. Thank tou so much
5/5
TrustpilotAbsolutely outstanding from start to…
Absolutely outstanding from start to finish. Always had an enough time for us. Wonderfully professional at all times and a very friendly bunch.
Agent replied · 23 May 2026
We appreciate your kind words! We are so pleased to hear that our service was outstanding and professional.
5/5
TrustpilotProperty management experience
As a tenant, I’ve really noticed the difference since Libby became the property manager in October. She keeps me updated, responds quickly, and makes sure any issues are resolved without unnecessary delays. Her professionalism and consistency make the whole renting experience far less stressful.
Agent replied · 22 November 2025
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleEmma and team have been amazing, really helpful and knowledgeable and supportive with my search for a new home. Could not wish for more. Would highly recommend.
Agent replied · 8 December 2024
Many thanks for your outstanding recommendation, 5* review and your generous comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleFrom the begging of tje buying proces Connels were very supportive and helpful. Especially Natasha who is a lovely Agent. Very professional and commited. She was communicating with me at all times finding the best mortage offers available for me. Whenever I called she was always available to talk and gave me the updates on my mortgage. She had managed to find me a great mortgage offer so I am ready to buy my own home. I am very greatful as she has made the process so much less stressful. Thank tou so much
5/5
GoogleGreat service on time,would definitely recommend Connells to my family and friends and would definitely use them in the future. Thank u Bradley
Agent replied · 10 October 2026
Thank you for choosing Connells and for recommending us to your loved ones. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleReally good service and communication from Emma/Ben with our flat purchase. Punctual responses from all enquiries and a pleasant experience throughout. Would recommend!
Agent replied · 10 October 2026
Thank you for the kind words! We're thrilled to hear that you had a pleasant experience with our team and appreciate the recommendation. Punctuality and communication are top priorities for us. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotMr Pontais
What a lovely estate agent Mr Pontais, or as I knew him, Jack. If it weren’t for him I wouldn’t be living the Notting Hill dream. I’m yet to find my Hugh Grant but at least I have a house
5/5
TrustpilotAleksandra Szurek
Aleksandra Szurek, from Chancellor’s didcot branch. She was informative, caring and attention to detail when asked any questions was great. I wish her all the best in her future career with chancellor’s. Suhel and Dil.
5/5
TrustpilotThe young man was very helpful and…
The young man was very helpful and knowledgeable. I’ve viewed the property several times and he was always a great help.
Agent replied · 23 May 2026
We're delighted to hear our team member was so helpful and knowledgeable. Thank you for your kind words!
5/5
TrustpilotAbbie was extremely friendly and very…
Abbie was extremely friendly and very informative. We have found estate agents to be lacking information on the property. Abbie had the answers to all of our questions and we left feeling satisfied that we have everything we needed to make an informed decision. Very professional and helpful.
1/5
Trustpilotlazy
Took multiple tries on the phone to get hold of them. Website not updated with sold property. Wasted my time.
Agent replied · 23 May 2026
Hello, we are sorry to read of your review and have notified the relevant department about your message - they will look into this for you. If you have any further information, please email directors@chancellors.co.uk. Many thanks.
5/5
GoogleJust bought a place and all staff were very helpful. Had a great and smooth experience.
Agent replied · 10 October 2026
Thank you for your review! We are thrilled to hear that our staff provided you with a great and smooth experience during the purchase of your new place. We strive to make the process as easy and enjoyable as possible for all of our customers. Thank you for choosing us!Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
5/5
GoogleI’m really happy with Connells service, Arushah has been amazing with her customer service, she’s really friendly and has been really helpful in trying to find the right property for me
Agent replied · 25 October 2024
Thank you for your wonderful 5* review Eram. Kind regards, Lucy, Customer Relations.
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Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Connells High Wycombe hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near High Wycombe.
