Trusted Agent profile · Heywood
Verified
★★★★★
2,811 reviews across 2 platforms
22 Market Place, Heywood, OL10 4NL
Part of Ryder, see every office.
Ryder's office in Heywood, at 22 Market Place, is rated 4.8 out of 5 across 2,811 reviews on two platforms, including 561 Google reviews rated 5.0. See how it compares with other estate agents in Heywood.
Every review we hold for the Heywood office, from every platform, shown as written. First names only.
5/5
TrustpilotGood customer service and staff always…
Good customer service and staff always ready to help.Fat big thanks to Geraldine Marsden for the support throughout the purchase.
Thank you so much for the review!- Geraldine & the Chadderton team
5/5
GoogleMegan was absolutely FANTASTIC from start to finish during the whole process of buying our first home! :) Would recommend 100/100 times!!!
Hi Joe, great to hear Megan was able to help! Thank you for the review🙌 …
5/5
TrustpilotMatt was very supportive throughout the…
Matt was very supportive throughout the whole process. He was very approachable and always resolved any issues. Thank you for all your help.
Thank-you for your review I'll be sure to let Matt know! 😊 - Team Rawtenstall
5/5
TrustpilotVery professional
Very professional from valuation to completion. All the staff I have dealt with have been very friendly and easy to talk to, they kept me informed at each stage of the process. I would highly recommend this Estate Agency.
5/5
TrustpilotVery Helpful
First time letting a property and everyone was really helpful especially Amanda and Gemma. Quick to reply to any questions and always really polite.
Thanks for your 5 Star review for Amanda & Gemma. Gareth HuntHead Of Lettings
5/5
TrustpilotRyderbusters
Others tried to sell our house and failed, so who are you going to call ghostbusters?? Sorry Conner and the team. Very professional from the start will use them again. Conner and Michaela at Ryder and Dutton Royton have been brilliant from start to finish. They both went out of their way to ensure a smooth 5 star *****experience. Thank you very much.
1/5
TrustpilotDreadful
Dreadful. Advertised a property in December and the sellers didn’t find their onward purchase until September. This has dragged on for far too long. And on the day of completion DIDNT communicate with the sellers to ensure they were out of the property by the time of completion. This meant we could not move into our property until almost 4 hours after completion due to the sellers still moving out. The people in the office seemed to think it was amusing when I continued to call them to find out when we could come and collect the keys to OUR house. DO NOT BUY FROM THIS AGENCY. AWFUL SERVICE TO BUYERS.
I am very sorry to read your review. The delay with your sellers finding a property to purchase, and the delay with you receiving your keys on the day of completion, were both entirely out of our control, but I can completely understand your frustrations.I understand our Branch Manager has been in contact with you to discuss your experience, but if you would like to discuss further please do not hesitate to contact me at jake.rowson@ryderdutton.co.ukKind regards,Jake RowsonSales Director
5/5
GoogleBecky Taylor & Nikki Cockcroft were amazing throughout the entire process of me and my partner purchasing our first home. They were excellent at quickly answering any questions we had throughout the process and provided trustworthy advice. We would definitely use them again for our next move.
Hi Lucy, Thank you so much for your lovely review, we really appreciate your kind comments! Best wishes Becky and Nikki
5/5
GoogleThank you to Becky Taylor for all your help with our life insurance policy’s. Becky has been on hand every step of the way and responded to any questions I had quickly. Thank you for making what I thought was going to be stressful the total opposite.
Hi, Thank you for your lovely review, its been a pleasure assisting you and if I can ever be of any further assistance please feel free to get in touch. Best wishes Becky
5/5
TrustpilotTop class service from top class people but give the recommended solicitors a miss
I have used Ryder & Dutton now several times in the course of both buying and selling houses. I can honestly say they offer a truly professionally service in both the valuation and sales preparation, and also in the standard of communication during the process.Fran Whittle was top class in the sale valuation and preparation of the sales documents for the web site.Catherine Salisbury carried out the sales negotiations between vendor and purchaser with total professionalism, a true credit to the company and the business she serves in.Thanks Fran and Catherine for making my house move completely stress free.Although I was impressed with R&D I would steer clear of their recommended solicitors Russel & Russel, I thought the service from them was appalling and I would say R&D only recommend them for the referral fee. Took 5 attempts for R&R to get the account statement correct but sent incorrect item on completion, tried for over two weeks to get them to issue the final account or even acknowledge it will arrive, useless waste of time.
5/5
GoogleBig thank you to Nikki and Becky for helping sort out my mortgage. They managed to find me a deal under difficult circumstances. Becky kept in contact with me every Tuesday and Friday with update so I never had to contact them. Once the …
Hi Steve, Thank you for your lovely review, we had a few hurdles along the way but got there in the end! Best wishes Becky and Nikki
5/5
GoogleMegan was absolutely fantastic from start to finish! Couldn't thank her enough for all her help, she was always on the ball, regularly updating us so no need for us to chase her for updates. Went above and beyond in helping us contact our …
Thanks Carina, great to hear!
5/5
GoogleI would like to say a big thank you to Catherine Salisbury at your Heywood branch. Although we had a few bumps along the way with our property sale, she was always their to support us through the process. I truly believe without her …
Thanks Neil for the kind review!
5/5
GoogleI cannot thank Catherine enough for all the help with selling my late fathers property for me, from day one to completion she has gone above and beyond in helping me .emails and phone calls was all prompt i cannot fault anything she has …
Thank you Andrea, we're glad the team were so helpful during such a hard time
5/5
TrustpilotRyder Dutton all staff are amazing and…
Ryder Dutton all staff are amazing and very helpful i would like to Say Thank you for your excellent service 🙏Especially Ammaira Ali she is a great very helpful and polite. Thanks again Ammaira and Jade for your help and great service💜❤️
5/5
TrustpilotThe team were incredibly knowledgeable…
The team were incredibly knowledgeable and made us feel at easy throughout the process. We wouldn't hesitate in recommending Ryder and Dutton to anyone looking to sell their property. Thank you to Alex and his team.
Hi Luke and Helena, thank you so much for your review. Keep me posted with how you are getting along and if you need anything, just let me know! All the best, Alex & the team at Ashton!
5/5
TrustpilotSales Negotiator
The review here is for the Sales Negotiator, Milly.
We're happy to hear that the sales negotiator was professional and friendly, kept you informed, and handled everything efficiently. We appreciate your positive feedback and are glad the process was easy for you.
3/5
TrustpilotNot Good
We feel let down by Ryder & Dutton also our solicitor, we.ve had nothing but trouble since we moved in,Boiler hadn't been serviced in years,its an old one so now we have to buy a new one.We did ask for this to be done,trouble with gas meter ,found out it was a card meter,still having trouble with that,they had a debt on it which we found out we was paying it.Electrics not good having trouble with that,so not very happy about the service we have paid for....
Hi Mrs Johnston,I understand the Branch Manager has been in touch with you today to discuss your review. Naturally we are very sorry to hear you have had issues since you purchased your property through us. We can understand how disappointing it must be for you. As we explained today, we were not made aware of any issues with the boiler and meters and had we been aware of any issues we would have informed you. I understand you used a solicitor who was not on our panel. We hope once the issues with the boiler and meters have been rectified you will be very happy in your new home.Kind regards,Jake RowsonSales Director
5/5
TrustpilotCATHRINE SALISBURY heywood branch
CATHRINE SALISBURY heywood branch , cannot praise cathrine enough , wasnt even our estate agent but our venders , still helped us massively with the correct advice , went well above the call of duty , would deffinately reccomend this lady , so proffessional but with a very caring touch, you felt like a person, massive massive thanks cathrine , kind regards , john , liz
Awe thank you both!! Such a lovely review and very unexpected! I'm so glad you have both been happy with my efforts. Will do all I can to get this completed by Friday for you!! Speak again soon! :)
5/5
TrustpilotGreat communication
Great communication, and have partners to help in whole way to buy. Amy was fast in responses and help me with everything what don't understand.
Thank you for taking the time to leave us a review! Delighted to hear you were happy with our sales negotiator Amy 😊
5/5
TrustpilotThe process was simple and easy
The process was simple and easy, our advisor offered support and on going updated to keep us in the loop. We are very happy with the service thank you for the help Geraldine Marsden.
5/5
TrustpilotGabrielle helped me get this property…
Gabrielle helped me get this property ready to let out she's great efficient and helpful thanks Ron
Hi Ron, thank you for your review. The process can be long-winded at times and I'm delighted that everything is now completed for you. All the best for the future. Alex & the whole team.
5/5
TrustpilotI have recently sold my first home
I have recently sold my first home, and as new to the process Geraldine was very helpful and was proactive I dealing with any questions no matter how small and chased the Solicitors when required and provided good coordination point for the process
5/5
TrustpilotGeraldine was extremely helpful…
Geraldine was extremely helpful throughout. Reassuring in times of stress and gave excellent advice whilst negotiating the trials and tribulations of house selling ! Thanks Geraldine
Hi Claire, thank you for your review. I will make sure your comments are passed to Geraldine, she will be delighted! All the best, Alex & the Ryder & Dutton team.
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