Trusted Agent profile · Heywood
Verified
★★★★★
2,811 reviews across 2 platforms
22 Market Place, Heywood, OL10 4NL
Part of Ryder, see every office.
Ryder's office in Heywood, at 22 Market Place, is rated 4.8 out of 5 across 2,811 reviews on two platforms, including 561 Google reviews rated 5.0. See how it compares with other estate agents in Heywood.
Every review we hold for the Heywood office, from every platform, shown as written. First names only.
5/5
GoogleStart to finish fantastic service from the team, with a special mention for Catherine Salisbury who was just exceptional. We bought and sold through R&D between May and October 2025. …
Thank you very much Leoni for leaving a comprehensive review of your positive journey of buying and selling with us! Wishing you well.
5/5
TrustpilotWe sold our property
We sold our property, and Milly, our sales negotiator, was a pleasure to deal with. She helped us understand several things and kept us informed throughout with a quick phone call every now and then and through email also.
5/5
TrustpilotGeraldine was our go between what a…
Geraldine was our go between what a great service we was given by her always there to help and no problem to small this lady is a credit to ryder and dutton would recommend with the service I have had 10 out of 10
5/5
TrustpilotHighly recommended
Ryder and Dutton were absolutely brilliant from the first meeting right to completion. Their service was excellent and they were absolutely invaluable with their assistance navigating the conveyancing. Would highly recommend. Special shout out to Geraldine Marsden in the Move Manager team for her assistance.
5/5
TrustpilotRecently puchased a house
Recently puchased a house, was very smooth from the agents side, having an assigned move manager was extremely helpful - thank you so much for all your help Catherine and Geraldine!
5/5
TrustpilotGreat to deal with
Great to deal with from start to finish, Geraldine was very proactive and informative throughout.
We are so pleased to hear that you had a positive experience. We appreciate your kind words about Geraldine.
5/5
TrustpilotWe are really impressed and excited…
We are really impressed and excited about rider and dutton
We're happy to hear that your renting process was handled easily. We appreciate your recommendation and are grateful for your feedback! Gareth
5/5
TrustpilotRyder and Dutton guided us…
Ryder and Dutton guided us professionally but sensitively through our house sale. There was no spin or sound bites, just honest, experienced agents who knew their brief. Thank you Leanne, Nichola ,Kim and James
Thank you Thelma
1/5
TrustpilotNuisance to the community
Ryder & Dutton continue to cause an annoyance around the miles platting area. Myself and various houses on the estate have clear signs on their postboxes stating NO FLYER or service leaflets yet then continue to post flyers through our letterboxes. If you can’t get the basics right then god help those people who sign up to their services
We're sorry to hear you've received this leaflet, our delivery team do endeavour to ensure they notice any signs saying homeowners do not want flyers etc, we apologise we've missed this on this occasion and will make our team aware for future.
5/5
TrustpilotGabrielle was great from start to…
Gabrielle was great from start to finish. She was there for everything I needed and responded so quickly as wellHighly recommend
Thank you for your review Francesca, I'm pleased you have found the process to be smooth, good luck with your travels!Kind regards, Gabrielle Wray MARLALettings Valuer
2/5
TrustpilotResponse
The delay was extremely frustrating but your staff are not proactive and did not on many occasions call us back. We only got to know by accident that they’d lost their buyer. James did say they only needed a small mortgage. We weren’t given a brochure of our property and when asked I got a few pages not even paper clipped together. The word on the street whenever it’s been mentioned is that your customers are a hindrance and your staff are not very goodThere were many other things that occurred and the solicitors you recommended for our buyers are inefficient and lazy. If I could do anything about the house buying process I would ensure that the fees charged for your service are substantially reduced as you don’t provide value for money. I’ve worked with excellent negotiators over the years so I know what I expected and didn’t receive. You Leanne are very good at your job but let down by your office.
Hi Mrs Wood, we are sorry that you have felt the need to leave us a 2 star review following the recent sale of your property. I know the process took longer than expected and although we spent many hours chasing solicitors, the delays were unfortunately out of our control. We are very proud of the positive reviews that we have received over the years, with this being the first low review we have had, so we are really disappointed that the solicitors process has impacted negatively on your experience with us. We do hope that your new home is ready quickly for you and wish you all the best with the move. Kind regards, Leanne Randall, Branch Manager, Ryder & Dutton - Colne Valley
5/5
GoogleWe have just sold our old house and bought a new home through Ryder and Dutton in Heywood and cannot recommend them highly enough. Megan dealt with the sale of our old house and Catherine dealt with the purchase of our new home. Both were …
Thanks Andrea, it has been a pleasure to help you, we wish you all the very best in your new home and thank you so much for taking the time to write this lovely review. Take good care, Catherine, Megan, Fran and Ciaran
5/5
GoogleMyself & my partner would like to thank Catherine for making the sale of our house as stress free as possible. Catherine has been in constant contact updating us every step of the way. She is always quick to respond to any queries & offers …
Thank you Hannah, it's great to hear Catherine gave you such a fantastic experience!
5/5
GoogleJust purchased my first house which was managed by Ryder and Dutton, Heywood. Communication was regular, clear and efficient and Catherine was always available to answer questions- nothing was ever too much trouble. Catherine was very professional and friendly and the whole process was seamless. Many thanks, Chloe!
Thanks Chloe, congratulations on your first home!
5/5
TrustpilotProfessional, Friendly, Efficient
R&D provided a professional, friendly, comprehensive service under pretty difficult circumstances!!!Every member of staff was pleasant and always called back when they said they would during the process.In final completion phase Jenny Boyle, the Move Manager, provided great support for which we are very grateful. Her regular updates and discussions with the solicitors definitely kept this difficult process on track. We wouldn’t hesitate to use R&D again - hopefully under easier circumstances!
Really appreciate the review, Neil. All the best to you and the family!
5/5
TrustpilotTop class service from Ryder & Dutton
Top class service from Ryder & Dutton. Starting with Oliver who I dealt with initially when I put my property on the market, then from Jade and Michaela who were very easy to talk to and helped to make the whole transaction go through smoothly. I would definitely recommend them to anyone wishing to put their property on the market.G.S.
Thank you for your kind words. We are thrilled to hear that you had such a positive experience with our team. We appreciate your feedback and are glad that Oliver, Jade, and Michaela were able to make the process smooth and enjoyable for you.
4/5
TrustpilotVery helpful
Very helpful, at the beginning and end of sale. My boiler broke down prior to moving in on removal day in my new home. Emmy went above and beyond to support. A little quiet mid sale and didn’t always return calls at this point. But the support at the end was amazing.
5/5
TrustpilotStaffs are so good.Always ready to answer our calls and queries.
Staffs are so good and supportive. Jenny was always ready to answer our queries.
We are thrilled to hear about your positive experience. It's wonderful to know that our staff, particularly Jenny, provided you with such excellent support. We appreciate your kind words and will share your feedback with the team.
5/5
TrustpilotCan’t thank Jessica and the team enough…
Can’t thank Jessica and the team enough for a easy and hassle free purchase
We're so happy to hear that your purchase was easy and hassle-free, and it's wonderful to know that Jessica and the team were able to deliver on that ⭐
5/5
TrustpilotCatherine was fantastic
Catherine was fantastic, always letting me know what was happening - tenacious in her pursuit of trying to finalise the transaction. I couldn't ask for any better support and communication throughout, thanks so much for your help!
You are so welcome, we wish you all the best! Take good care
5/5
TrustpilotAwesome 👌
My experience was nice
We are so glad you had a nice experience! Thank you for your wonderful feedback.
5/5
TrustpilotAmy Heaton was very helpful and always…
Amy Heaton was very helpful and always at hand for any questions we had and for advise. Made the process of buying our first house very smooth and less stressful
Thank you for the 5* star review Charlotte, hope you are enjoying your new home!
5/5
GoogleA big thank you to Nikki Cockcroft and Becky Taylor for helping me get a mortgage and all the support they have given me. Both very friendly , warm staff who are always willing to help and quick response with emails and phone calls etc. I am very happy with the service they provided. Thanks again . Claire
Hi Claire, thanks so much for your kind words, myself and Nikki have found it a pleasure to helping you. Kind Regards Becky
5/5
Trustpilotstress free services
From beginning of both my sale and purchase, I was kept upto date on a regular basis. Nothing was too much trouble for them to sort.Whenever I needed help, Charlotte and Katelyn were always there with advise which helped make the whole process less stressful.
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