Trusted Agent profile · Heswall
★★★★★
400 reviews across 3 platforms
23, Pensby Road, Heswall, CH60 7RA
Karl Tatler Estate Agents's office in Heswall, at 23, is rated 4.6 out of 5 across 400 reviews on three platforms, including 274 Google reviews rated 5.0. It won Trusted Agent in The Trusted Agent 2026 awards.
274
Reviews on Google
This office
30
Reviews on Facebook
Business-wide
96
Reviews on Trustpilot
Business-wide
The Trusted Agent 2026 results for Karl Tatler Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Heswall office, from every platform, shown as written. First names only.
5/5
GoogleThe team here have been amazing! Lucie Smith deserves a special mention being our case handler, she has had some tough conversations on our behalf and made several after closing time to make sure it didn’t drag over! Thank you again Lucie and the amazing ladies of the progression team!! Joe & Carly
1/5
FacebookI enquired about a property less than 12 hours ago, I’ve had no response regarding that property but 12 emails pushing other priories to me all within a 3 hour period. I’ve asked to unsubscribe but I’m still getting spammed! Unprofessional and enough to put me off doing any business with this company
Thank you very much for your feedback and we are sorry for any inconvenience caused. If you could please send your details to our Operations Director, andrew.schofield@karltatler.com, he will be happy to remove you from our mailing list.
5/5
GoogleWell what can amazing 👏 thank you guys specially to lucie Smith who has been there keeping me up to date & helping me understand she is a star 💥. Joe pollard who helped list the house Anthony Mills who found me the wright mortgage Plus the guys who help with the views I would whole heartily recommend karl tatler 🌈💖 they go above & beyond
1/5
TrustpilotWould never use Karl Tatler to sell my house
Put my house up for sale with Karl Tatler as they were 'supposed' to be the best agent to sell with. Our personal experience was very poor customer service throughout & a severe lack of feedback. It was as though we were lucky to be with them & not the other way around. Constant phone calls from us trying to get updates. Feedback from viewers was they had difficulty securing a viewing ! I would never use Karl Tatler again as I feel they are existing off their previous reputation. We sold our house immediately after moving to another estate agent who gave a brilliant service.
5/5
GoogleWe received a great service which helped to smooth out any niggling issues with the minimum of fuss. Di kept us informed and regularly contacted us to ensure the sales process was completed as quickly as possible. Many thanks
5/5
GoogleGreat service throughout, huge thank you to Kirsty, Sarah and the team!
5/5
FacebookSo far so good! Really impressed with the service, got some fantastic shots of the house and got it all up and live on social media and websites within 24 hours! Quick, efficient and really friendly. Special mention for Jamie having to put up with all my emails and summer house lighting obsession! Let’s hope the next phase goes as smoothly and we get a sale quickly!
Thank you very much for your nice comments! We really appreciate it. Best wishes.
1/5
TrustpilotSubtle Bullies
Initial meeting was okay - the woman was upbeat, affable and viewing the house went well. Everything thereafter was a battle, a chase, hard work, unsatisfactory, tiring and a bad experience. In the 12 month rental, my personal view is that Karl Tatler, although they bleet about being award winners (back in 2015 and 2016) they amount to little more than subtle bullies. They have little wisdom as to 'value' toward both landlord and tenant - they take on landlords/landladies who have not been vetted properly ... They do not fully understand or abide by Letting & Management Law. I will not use them ever again. My experience of renting a house through their agency was awful (and they bullied me), well, they tried to. Avoid these if you can. They may look all polished and top drawer but there are holes.
5/5
GoogleI really recommend Karl Tatler Estate Agents, we have a very wonderful experience ,always ready to answer back for all your questions ,patience and wonderful persons all of them..thank you very much for everything, with your help we made our dream come true.
Hi Alexandrescu. A huge thank you for taking the time to leave us a review, we are very pleased we could help you make your dream come true.
1/5
TrustpilotVery poor service from the start.
5/5
GoogleSarah Graham at Karl Tatler was brilliant! Always available, friendly and professional. I would not hesitate to recommend Karl Tatler because of her and how she made this time as stress free as it could be.
1/5
TrustpilotBad experience
I was encouraged to use Karl Tatler for my sale as they were the master agent on the new build I was purchasing. Initial marketing and number of viewings good. They found a buyer who was presented as non dependent with funds in place 18k below asking price and I had already reduced by 20k however given his preferential position I accepted subject to a quick sale. Long story short he wasn’t qualified correctly he did indeed have a related sale and no deposit funds it took 5 months of me & my solicitor desperately chasing and trying to get updates, the sales progressor allocated to my case only worked 3 days and had no control at all was unable to get updates from the buyer or his solicitor and refused to answer my emails (93 sent 10 replies throughout process) I ended up missing 2 completion dates due to an ever changing scenario with my buyer which constantly contradicted what I had been told and incurring an additional 6k of costs throughout the process leaving me and my family out of pocket and stressed, not the service I had expected or worth the large commission. I did raise a complaint and was told they have been overstretched, however I am in the industry and the difference is we have gone above and beyond for our clients, stayed late, worked through lunches to ensure standards remained high. The progression team are ineffective, antiquated and unaccountable, save yourself the misery of having to beg people to do their job & sell on line. Had it not been for my solicitor going above and beyond I have no doubt the sale would still be ongoing or would of collapsed.
5/5
GoogleGreat service and support from Kerry - kept us up to date with the progress of the chain from start to end. Very professional and would definitely choose to work with Kerry again - thanks for all of your help!
Good Morning Becci! Thank you so much for taking the time to share your experience with us, we certainly are very lucky to have Kerry as part of our amazing Sale Progression team.
1/5
FacebookDreadful communication, unhelpful. The sales progression manager did not keep me updated and should be sacked, what on earth does she do all day? Would not recommend to anyone. Infact after the poor service I received they wont get any business from my family or friends. Even on the day of sale NOTHING!
Good Morning Wendy, I'm so sorry you have not received the experience we all strive for here at Karl Tatler. If you would like to discuss this further please don't hesitate to email our director Debbie Evans debbie.evans@karltatler.com who can look into your situation.
5/5
GoogleAs first time buyers we found that Karl Tatler answered all of our questions and helped in every way possible. They maintained regular communication with the seller and ourselves. We would now have been able to get through the process this smoothly without the help of Kerry.
5/5
GoogleBrilliant. Karla pre-sale and Kerry post-sale. Not the cheapest but they were perfect and I'm very happy we didn't scrimp to achieve a seamless, almost effortless, transaction. Fab communication all along and always there when I called. Highly recommended.
Hi Craig, thank you so much for taking the time to share your experience with us. This feedback is amazing for us to read. We hope to see you again in the future!
5/5
GoogleI cannot praise the Sales Progression Team enough. Rachel Evans who looked after me post offer acceptance was a star, always kept me up to date and always very helpful and kept me sane throughout the process. A great effort from all at KT from viewings to completion, love the key ring!. Wouldn’t hesitate in recommending KT in the future. Robbie and Holly
5/5
GoogleWry happy with all services Exceptional service from Louise. Many thanks Helen.
5/5
GoogleExcellent at communicating and customer service, keeping us informed of where things were up to and very quick to assist if anything needed pushing along. They work very hard for their fee and are worth it, highly recommend.
Hi Helen! Thanks for the review!
5/5
GoogleI could not have asked more of Rachel Evans in the Karl Tatler Sales Progression Office. She was attentive, friendly, efficient, competent and totally professional throughout my dealings with her. Without Rachel, I have no doubt that the sale of my property would have taken much longer than it did.
5/5
GoogleFrom start to finish excellent service, after a small delay! Kept updated on what was happening, sale of land completed today, thank you very much for help and support Natasha (heswall) office.
5/5
GoogleI cannot recommend Karl Tatler highly enough. The communication has been first-rate from start to finish. Rachel in the sales progression team has always replied promptly and been patient with our numerous queries. The team ensured really effective liaison between our solicitors and the buyer and their solicitors. First rate service and highly recommended.
5/5
FacebookI would like to thank Kevin Cargill at liscard branch. He has been absolutely fantastic sending us properties through email. Organising visits and keeping in touch with us by telephone. You really are a credit to Karl Tatler
5/5
GoogleGreat service all the way through, Sarah has been particularly helpful chasing things up while the sale was progressing
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Karl Tatler Estate Agents, Heswall won Trusted Agent.
