Brown and Merry Hertfordshire reviews

★★★★★ 5/5

Trustpilot

Brown & Merry Hemel Hempstead…

I used Brown & Merry Hemel Hempstead branch and spoke with Eliot and Stephen. From the very first contact I had with Eliot I was pleasantly surprised of how informative he has been with communications. I felt I was a valued customer to them. I noticed property and contacted Brown & Merry and everything was smooth running from there. All the staff I spoke with were polite and professional. Eliot phoned me back when he said he would. He was also able to squeeze me in to view properties at short notice, which I was very pleased with. It is stressful, looking for a new property to move into, and I felt that Stephen was very informative with every property showed me. All my questions are answered, and if he didn’t know the answer, he got back to me. I had to nip into the branch to sign the paperwork and receive the keys and Eliot and Stephen could not have been more helpful with helping me navigate around the process of renting. Any questions I had was investigated before responding back to me, which made me feel confident with the company. I’ve been in the property over a month now, and I am very happy with my decision. I’ve had no surprises since moving in regarding misinformation. I could not recommend this branch more. Thank you guys.

Elizabeth · 1 January 2024

★★★★★ 1/5

Trustpilot

I regret to say that my experience with…

I regret to say that my experience with Brown & Merry's Leighton Buzzard branch has been extremely disappointing. I accepted an offer on August 2025 and instructed them for conveyancing services immediately after. However, nearly three months later, the sale remains incomplete, with little to no progress from their sales team. Despite repeated attempts to get updates, I have been left in the dark, with no visible effort or action on their part to move things forward. I had hoped to work with them through the process, but the lack of professionalism and urgency has led me to seriously consider switching to a different firm. I would not recommend this service to anyone looking for a reliable, communicative, and professional conveyancing team. Very disappointing overall.

Nadeem · 7 November 2025

★★★★★ 5/5

Google

Throughout our journey to getting our flat. The whole experience has been nothing but stress free/simple and reassuring. My partner and I were on a tight time schedule as we’ve just moved into the area from Scotland due to work and the Agency have been nothing but super helpful every step of the way. We’ve worked along side many agents and by far Brown and Merry in Tring have been the best we’ve worked along side. Biggest shoutouts to; Emily, Jo, Ellie (Tring) and Amir (Berkhamsted) for all of their help. Super lovely People that helped us. Super responsive and great personalities to all them. In addition, to our move in date. We received a lovely little hamper with goodies and helpful vouchers to get us started in our lovely new flat:) We appreciate everything team, thank you for everything!

Marc · 24 September 2024

★★★★★ 1/5

Trustpilot

Be careful with this agency…the agents…

Be careful with this agency…the agents are asking for part of deposit to “check your references “and they will tell you that you don’t pass and you will lose the money .They don’t provide you with information about the rejection which I find normal to have because you pay for them.Agent name that I deal is Eliot…very kind but also very sharp when you ask about explanations If they do like that with 10 people per week this deposit are money in the pocket If anyone have the same experience don’t hesitate to share it.This is Hemel Hampstead branch

Cosmin · 21 October 2025

★★★★★ 5/5

Google

I had an outstanding experience with my lettings agent, Vickie. She was incredibly professional, friendly, and attentive from start to finish. Truly one of the best agents I’ve ever met. She went above and beyond to help with my rental, and …

Amy · 16 December 2025

★★★★★ 5/5

Google

Brown & Merry have been incredibly helpful throughout this process, especially Ellie!! She has been extremely professional with helping me secure my very first flat. I cannot be more grateful.

Kayla · 17 October 2024

★★★★★ 5/5

Google

Ellie was a great help and super friendly! She replied very quickly to our emails and was so helpful with any questions we had. Thank you for helping us rent our first home :) x

Julia · 27 July 2024

★★★★★ 5/5

Google

I have been renting with Brown and Merry for a few years now and I have always found them really helpful and on the ball. Ellie has been a pleasure to deal with over the years and have no hesitation in recommending Ellie and the Team :)

Candice · 30 November 2023

★★★★★ 1/5

Trustpilot

Overvalued and little contact

Over valued and little contact.So much contact to get us to sell with them, as soon as we listed the house with them I received loads of marketing calls trying to get us to upgrade the marketing package. They encouraged us often to drop the price they valued it at. I really believe they give you a great listing price but then always encourage clients to reduce. If you look on rightmove you’ll see lots of there listings reduced. Sarah branch manger French promised calls back but never did. Alex was the only person in branch that was helpful. I also went with the solicited they recommended and they were also awful, slow and never communicated with us.

Kirsty · 1 November 2023

★★★★★ 5/5

Trustpilot

Nicole and lettings team at Brown & Merry, Aylesbury

Nicole and her lettings team at Brown & Merry Aylesbury are absolutely fabulous. Professional, courteous, knowledgeable, efficient - a first class team and we would highly recommend Nicole to any prospective landlords.

Ravi · 7 October 2025

★★★★★ 5/5

Google

We had a great experience with the team at Brown and Merry in Tring from Jamie who did the valuation, Lauren who looked after the viewings and sale and Philippa who chased our solicitor to ensure the sale went through in time.

Karen · 27 November 2025

★★★★★ 5/5

Trustpilot

My husband and I viewed a property in…

My husband and I viewed a property in Hemel Hempstead on Saturday 23rd, the lady that showed us around was the best. We had other viewings on that day with other companies and the other presenters were no where near her professionalism and understanding. She made the viewing very pleasant. Thank you

Cynthia · 24 May 2026

★★★★★ 5/5

Google

What a friendly team! Thank you Jamie, Yvonne, Zak, Tom and all for your very good service and good communication throughout the selling of our property. Very much appreciated!

Magda · 24 September 2024

★★★★★ 5/5

Google

Having used Brown and Merry to sell my house recently I can say with full satisfaction that they were able to make the process as easy and stress-free as possible. They provided excellent service and were quick to respond to any questions I had. As the sale got near to close I felt like they were just as invested as I was in making sure everything was completed without issue. Jamie Dyson in particular was fantastic at keeping me in the loop and making sure things got completed.

Evan · 5 August 2024

★★★★★ 5/5

Google

Owen at the Tring branch has been fantastic and supported myself and my partner on our journey to find our first home! Thank you Owen!

Ang · 18 November 2024

★★★★★ 5/5

Google

Great service - especially the chasing of others in the chain. I was kept informed of the progress at all and it helped minimise issues.

Merv · 9 April 2026

★★★★★ 4/5

Google

I would like to thank the Team at Brown & Merry for getting this over the line. I cannot thank Gemma enough personally for all the support with myself getting my credit file in line to achieve this. The ongoing support from her has been first class. The process was pretty straight forward, however there was a real stressful moment when the mortgage offer was not uploaded to the portal. We received some wrong info from many parties which forced me to take action myself to ensure it was completed. It felt as though at times we were left in limbo and we were the ones chasing, rather than being informed and keeping us updated. That being said, after the confusion, Yvonne and Jamie were excellent in mopping up the mess and getting it over the line with our solicitors, thank you. I would use the team again and again. Alex and Scott

Scott · 27 August 2023

★★★★★ 5/5

Google

Gemma has been really helpful with our remortgages over the last few years and helping with the mortgage on our new home. Very approachable, and good explaining all of the difficult parts of a mortgage and protection in a way that made sense to us.

Lewis · 31 October 2023

★★★★★ 5/5

Google

Ellie was brilliant and I would thoroughly recommend her. She was very good at keeping the process moving quickly and had excellent communication with me throughout. It was a completely stress free experience which I much appreciated!

Zoe · 28 February 2024

★★★★★ 5/5

Google

Gemma Maguire helped us with our mortgage and insurances when moving house. Gemma ensured we got the best mortgage for us at a tricky time in the housing market. Couldn't recommend Gemma enough. Always available and quick to respond and very friendly.

Michelle · 31 October 2023

★★★★★ 5/5

Google

A big thank you to Jo and Vickie, the best estate agents in Tring we’ve had the pleasure of working with. They handled our requests and listened to our needs to the highest standard. We couldn’t recommend them highly enough. 👍 …

Kevin · 28 September 2025

★★★★★ 5/5

Trustpilot

Top class property sales service

We do not believe we could have chosen a better estate agent to market and sell our investment property. Living abroad as we do, we needed an agent who would provide an efficient sales service and give us the comfort that we had someone with the requisite knowledge and also act in our best interests. We cannot speak highly enough of Mason Janes, Branch Manager of Brown and Merry Stony Stratford, and his sales team. From initial valuation right through to completion, they provided us with an exceptionally high level of service and support. We have nothing to criticise or complain about. We have no hesitation in recommending them to others.

Colin · 30 July 2025

★★★★★ 5/5

Google

The team at Brown and Merry were very helpful during my house search. They answered my queries promptly, accommodated my viewing requests and made the experience enjoyable. The team are professional, honest, friendly and trustworthy. I'd …

N · 16 November 2025

★★★★★ 5/5

Google

I was going through a very stressful time of my life trying to find a new home for me and my son. Ellie and Emily were great and straightforward all the way through my application and secured us our dream flat, Thankyou girls!

Olivia · 27 August 2023